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When we arrived we were informed that there was no room for us. My relatives still had a suite, but no room for us. They said they had tried to call us that morning, like it was our fault. We were moved down the road to another hotel which was nice, but away from family. Very disappointing.
Easy to find, right on the main street! We walked to everything!! Including the boat to Mackinac!, Restaurants, and shopping! Very clean and updated.
Neat & Clean
location, easy in and out, peaceful, very clean,staff is kind and pleasant I would definitely improve the breakfast!!!
it was within walking to everything we wanted to do prices
The proximity to downtown and the ferry was great. Was able to walk everywhere. The beds, the pool, the showers, the breakfast, the price per night.
Didn't have to drive anywhere, nice hotel very convenient. Clean and friendly staff
It was right in the heart of everything. Walking distance within all the shopping and restaurants. I thought the breakfast they offered was very basic. Kinda disappointing.They had coffee, juice, english muffins, dry cereal, and something that was suppose to be biscuits and gravy. Not very good. I would suggest skipping it and hitting a local restaurant,
This place was really great. It was the closest hotel to the Sheplers dock. The gentleman at the front desk allowed us to check-in early and check out late. I would absolutely stay here again.
On the water room. Furnishings were worn. Paid for balcony but could not sit and see the water view as solid wall was too high! Waste of money. Would be better if on an upper floor.
it was good for what it cost. close to everything in Mac city
After getting a not so clean room they did put us up in a lager room by the beach. The bathroom was not clean....at all. Nasty
Room was too crowded, door was difficult to close and open, frig control was broken, tv remote didn't work
I really enjoyed the location of my room. This time I had ground floor facing the parking lot. It doesn't sound like a winner, but I really enjoyed it. I was able to park RIGHT outside my door. This made it VERY easy for loading and unloading. No long hallways or stairs to climb this time. It was awesome. Also - Pretty good free breakfast. The room at first looks was decent. However, when you lay down you notice dust on the bed post and a floor that appears to vacuumed. There was a lot of slight dirtiness to the room. I even found the previous guest glasses and a bottle cap on the floor along with a couple spider webs and spiders. Since this is my only concern, I'd consider it a pretty good stay and I will be returning.
Easy In and Easy out. The price was about right for the facilities. Check in was fast. Breakfast was great. Beds were pillow tops and comfortable. I have mobility problems and the elevator was a one end of the complex and our rooms were at the far end away from the elevator. There were ramps but I still had to walk too great a distance. I would not stay here again even if on the ground floor because I would have to go upstairs for breakfast with no direct elevator.
Great staff, comfortable beds, beautiful location, good value. Very clean and up to date. This is my second summer vacation here and I plan to continue to come back. My screen door was broken, which wouldn't be a big deal, but northern Michigan has SO MANY BUGS!!!
I had no stay at the Best Western! It was closed when I arrived at the INN about 6:30 PM. They were closed. A note on the door said to go to a different Inn. I did and paid a higher rate. KAYAK or BEST WESTERN I do not know but GOOE on you and Best Western!! A PHONE CALL TO LET ME KNOW WOULD KEPT ME FROM BEING SO PISSED.
Great location. disappointed to find out it would have been $30 (approximately) cheaper if I booked direct with the Hotel
Large room, very clean and close to shopping and dining. Breakfast choices were plentiful.
Impressed by the size of the room for the price we paid. We were not in the room much - only to sleep. We had a lakeview room that had an awesome sunrise the following morning. The room was clean and the heat worked great. We were freezing from being @ the island most of the day in 32 degree weather and when we got back to the room it was super warm and the beds were comfortable. Good selection of TV channels and a decent free breakfast the next morning. Great location to everything. Would recommend.
Room was clean and in good repair. Bfast buffet was very nice. Front desk manager very nice and helpful. Hotel location central to most everything in Mackinaw City. We got a good deal on the internet. Overall facility looked clean and in good repair. A good deal on the internet meant a poor view out of our room--we looked out half to part of the parking lot (which always-every day- had laundry and carts and other maintenance items and half to the opposite side of the hallway. A good deal also meant lots of foot traffic by our door at all hours. Our mattress was very worn and needed to be turned or flipped or something. When we arrived, we encountered women from Haiti working at the front desk and they were still on the learning curve w/regard to checking people in. We were not given all the info we needed. Our key cards lost their programming to unlock our door twice during our three-night stay (annoying!).
What we liked best was the way the rooms are set up. There is an open suite with a private room on each side. The rooms are lovely, nice linens, towels, pillows, and comfortable beds. We were traveling with my brothers and their wives, whom we haven't seen in a long time. It made it easy for us to spend time together. Plus, the location was central enough for us to walk to restaurants and local stores. I would happily return to this motel/hotel in the future.
I liked the area, rooms were good too, very nice front desk staff. The beach had nice chairs and was clean. Hotel was quiet too. The outdoor concourse was not clean, the drainage pipe on the beach was definitely an eye sore, pool hours are not very good as it needs to be open much earlier than 11am.
Staff were friendly, rooms spacious and comfortable and breakfast was very good. No complaints
We stay at this Best Western every year. We like the location and the breakfast buffet is great. the staff is always very friendly. Even though I had paid for the room when I booked it, I was charged again when I arrived. However, everything was straightened out when I left.
The person at the desk was over the top helpful with attractions and getting around town. Manager was hands on, and everyone paid attention to every detail. Place was excellent in every way as noted above.
Baymont inn was great from when you pull up till the time you leave. The staff was very friendly and hotel location was good within walking distance to all the shops and reasterants. Our room was very clean and comfortable. We definitely would stay at Baymont again.
The location was great. All of the staff we dealt with were very friendly and pleasant. The room we stayed in was comfortable and clean. The breakfast was a little limited in number of choices and quality. It was not bad, just not great.
It was super easy to get to, right off the highway. It's super close to everything. We had wished that the hotel staff would have let us know that there was a very large senior tour during our stay. Only because the morning ended up being so crammed full of people trying to get breakfast and people waiting for the bus to load all of their luggage. We could have rearrangedone our schedule to try and avoid the mess.
The location was convenient for taking the ferry over to the island. Nice view off balcony. This hotel was somewhere I would expect to pay $50 a night. Outdated color schemes, dark and gloomy rooms. There was a bra inside of the fold out couch which tells me no one had changed the linens in it. The breakfast in the morning was not very appealing inside a room with no windows. The pool and spa area looked like a basement- the water was gross looking. Call me crazy, but for $250 a night, I expect a very nice hotel! I would not recommend staying here.
Each room has a lake view and a small balcony. Our room was the XL size which was quite spacious. One King bed in a smaller room at the end by the balcony, 2 Queen beds and a sofa bed were in the larger room by the entrance door. Between the rooms was the bathroom and a small sink,frig and microwave. Easy location with views of Lake Huron and Mackinac Island. Would be nice if there was a door to the room with the King bed for more privacy instead of just a doorway. The pool area, while in the same building, is a very long way away at the very far end of the building. This made using it less appealing.
Loved how spacious the room was! The view was beautiful...right on the water, with the Mighty Mac as the backdrop! Great location...plenty to do around the hotel, as well as on the Island. We will definitely come back!!
The view from the room was the only good thing. The staff was incredibly rude. Couldn't connect to the wifi from my room and when I brought it up with the staff, they became defensive and arrogant. They didn't bother listening to my concerns. They also weren't helpful when I asked them about ferry times to Mackinaw Island. They rudely told me that they didn't know and that I should look it up myself. The breakfast was awful, not much to offer and had stale low-quality food. They also didn't have enough food for the guests. The rooms could have been cleaner. Found stains on the sheets and towels. Not all of the lights worked. Overall, a terrible experience and won't be staying here again.
The in-room microwave, refrigerator, and coffee maker were a useful addition to our hotel room.
A little bit away from the heart of the city but close enough to walk wherever you want to go. Love the location Reception at the front desk was a bit chilly. The woman checking us in seemed to be in a bad mood upon arrival and also the same woman upon check out two days later didn't seem to have improved
Clean, spacious, great lakeside location and an outstanding value. Great free breakfast. Wish they would include some sausage or bacon.
The facilities were fantastic for the price. About time motels upgraded to lcd tv'S. We had an extra roll of tp (one guy with four girls). Very good maid service and service all around. Desk people were great - like they took pride in their workplace. Did not smell any smoke in the room. An ashtray with chairs were available for smokers in the parking lot away from the entrance. Private decks lake-side to relax after a long drive or just read a good novel (Please do not feed the seagulls) The pool area and other common areas were well kept but we didn't use them this trip. The continental morning feed was very good with plenty of food and seating. I really love this motel and plan to stay there next year.
Balcony did have a good view of the lake and the free breakfast was decent Overall condition was poor. Bathroom was not clean andhad hair in the sink and tub. Wallpaper was peeling off In several places and there was a chunk of plaster Missing from the ceiling. I would not stay here again.
Location The hotel is more like a ran-down motel. The carpet is moist and dirty, the furniture and room needs renovation. Purchased room online and it did not meet my expectations as per online listing and photos. Not a good start to a family vacation for such a great unique town
Good value for location. Accommodated friends that arrived with me at same price that I booked for room.
Not much. Pool is ok. Room old and out dated, beds sucked real bad!
People were very nice Rooms were not very clean
They had a room available. Staff was rude to children. Hotel room was expensive and quality of room was terrible. Room was filthy, carpet had stains and had bugs in room.
We enjoyed stay and will recommend hotei to our friends.
Good value! The location is at the end of the boardwalk. Not on beach where some of the website suggested
To start the remote didn't work. They have a pool but no hot tub. Then to end our fifteen minute stay, the bed linen had softball size stains all over the bed. Obvious from the naked eye and being dark in the room. Front desk made me call hotels.Com to get my money back which happened then we went to a different hotel. So disgusting.
I liked the price All the things that were broken in my room. My window couldn't be locked. The sheet had a stain on it. The plugs were broke and the water temp fluctuates wildly. Extreme hot and cold. If your looking for a cheep place to stay this is it but you definitely get what you pay for
Loved the location - off the main strip so it was quieter. The room was clean and spacious. The staff were all very friendly. The water temperature in the shower kept fluctuating making for an interesting experience!
While not in the heart of town, it was reasonably close- especially to the Star Line docks. The room was clean, the beds comfortable. The indoor pool was well maintained. A hot breakfast was included every morning. The room was a little small. The distance from the central part of town was a little awkward- a bit far to walk, too close to justify driving. Nothing major, however.
The pool was wonderful. Large and heated nicely. It was warmer than any hotel pool I've been to. Not crowded. Needs some new paint, but overall the pool was very nice. Smelled funky. Carpet left our daughters feet black. Paper thin walls. Loud guests, we could hear neighbors and others in the parking lot all night. breakfast was sub par only 3 hot options and they ran out of food knowing the hotel was fully booked.
Very clean and comfortable! Staff was very friendly and its right across from the bridge. I would stay again.
Nice view of the Bridge, right across the street. Friendly and welcoming hosts. A nice place to stay after the busy tourist season winds down.
the choice of four area hotels for breakfast the name of the motel was very confusing, as North Point was still on the signage. even after calling for directions, they did not indicate to us the name change.
Beautiful lake-front hotel, friendly staff, great little water park. Breakfast was good (waffles were delicious). I loved hearing the waves from our room. Our room was RIGHT in front of the elevator and ice machine so it was a little noisy at times. Also, it would have been nice if the pool opened before noon. Other than that, everything was good.
We had a great time in the water park having to leave
The view of the bridge was amazing. The receptionist's are very rude. It took over 2 hours past the guaranteed time to check in to get into our room. The pool was disgusting, we only stayed in the pool for 5 minutes before we left. Overall, i would find another place to stay.
Charm and pleasant staff. No.
I liked the location. Yes the grounds were nice and cared for. The owners were very nice and family oriented. I love supporting small business instead of cooperate business. I really liked the seating provided on the grounds. No other hotel offered it. The room smelled like moth balls or old, old wood. It was overwhelming and unacceptable due to the price of the room and the area competition. The grounds were nice however the pool looked dirty, needs repainted or something.
No thing Every thing from the cleanness, front disk, no food, worst internet connection, bad communication, your reservation doesn't mean u get a room when u go over there, dirty beach, room stings, not sure about bugs but possible, the staff is so rude, no water to drink, no breakfast, basically this hotel should be closed for rebuilding from the beginning
I liked how close the hotel was to the water and to the ferry's. I did not like the free breakfast that they provided and the cleaniness of my room. I had a blanket on my bed with poop on it.
I loved that place
The location wasn't terrible and neither was the breakfast. Everything from the staff to the nasty, bug filled hotel.
Nothing Our door didn't always lock. If you pushed on the door hard enough it popped open, but the front desk people said it was fine and not broken. Carpet was so filthy that your feet were black after walking across it even after your shower. Tons of mold and mildew on shower tiles. Very outdated. Probably hasn't been remodeled since the seventies. And our room wasn't serviced each day. Had to go and get clean towels each day. This was our last stay at mackinaw because we are moving to Arizona. We thought we'd have one great last vacation here before we moved, but it was barely tolerable.
It was really close to the downtown. Also nice lakeview. The heating was broken and we couldn't adjust the tempurature. It was sooo hot.
The lights that had plugs available did in fact work. The place was not a bad place to stay, but I am under the impression the scaffolding and associated repair materials are just props. The TVs were the only up to date items in the room outside of consumables like light bulbs and shower supplies. The rate was lower than most in mackinaw and tidy. The conditions of the general infrastructure was poor. All buildings had signs of roof damage parking lot was a 50/50 mix of puddles after the rain the night before. Overall this place is solid 2 star hotel. Don't think Holiday Inn think Route 66 from the sixties mixed with some Kwik-E-Mart for some added culture to your vacation.
Pool was nice. Everything was very old and not up to date. Rooms were tiny and very uncomfortable. A lot of money for so very little. Staff was not friendly at all. Would never stay again.
The facilities were clean. We enjoyed the pool and hot tub and free breakfast.
Good value for the money. Convenient to activities of the area. Not really. The breakfast area is not adequate, but the food was good and well presented.
The location allows easy access to all the nearby sights. The staff was friendly and helpful. Most importantly the view is amazing and the kids really enjoyed the beach and the pool.
breakfast, staff member, swimming pool, convenient location
Our room was quiet and with easy access to the elevator; traveling with an infant--the portable crib provided by the hotel was very nice. We stayed two nights, but our beds were not straightened. We didn't expect a linen change.
Very updated. Clean loved it ! Showerhead
What's not to like, open your door or blinds and BAMM ! The Big Mac is staring right in your face ! WHAT AN AWESOME VIEW !!! It would have been nice to have a Refrigerator ! and some updated Mattresses , woke up with sore backs :-(
easy to get to rather pricey
This hotel is a great price for being on the beach. Beautiful view. Hotel pool was nice for the kids to take a break from the hustle & bustle of the town and island. Maintenance guy was very nice and able to resolve our issue (key broke in the lock). We were on the 3rd floor and there was no elevator. After a full day on the island we were surprised to have to climb more stairs with all of our luggage. Breakfast was ok if you wanted waffles or toast. Being gluten free, there were no options.
It was clean, The price we paid and the room we got were totally not in the same ballpark, old, dated room, very small bathroom, door woudnt stay closed, very loud dehumidifier system, stuck down a small ally, had to go to a different motel for continental breakfast, will not stay there again!
Being on the water. This survey was not smartphone friendly.
Gorgeous view - unexpected since we never seem to be able to get those kinds of room on our budget! Was advised checking was after 4:00 PM, but arrived around 3:00 just to do the paperwork and were able to the key and be in our room then. Kids (5 & 8) wished there wre some uses at the waterpark...but they still had a good time. Front desk person wasn't the most cheerful, but was not rude...just matter-of-fact.
The kids water park was fun an worth it. Musty smell from room, hard beds, breakfast was a mess.
Nice hotel for the price. My five year old loved the water park! Awsome is what he said. Vending machine near our room not working. Little disappointed in breakfast.
Nothing. I booked and paid for a room 2 months in advance. When I showed up, they were overbooked and they put me in a dirty hotel across the street. No refund in the price difference. No concessions. We had to cross a busy street with small children to get to the water park which was the only reason I booked this hotel. Big mistake. STAY AWAY!!!
The room was very nice, fairly big with updated bathroom. Also, right across the street from the star line fairy. I got a "lake view" room. Ooo Ned the blinds, and had to bend my head around to catch a glimpse of the lake. The hotel isn't on the same side of the street even as the lake. Had to walk across the street to another hotel for the breakfast.
Everything was clean and everyone was friendly N/A
The location was convenient to all the attractions of Mackinac City The breakfast was disgusting, including overflowing garbage cans that were not addressed. The water park was also dirty and shared with another hotel so very crowded.
Location was great. Staff very hospitable. Unreliable Internet
The location was great for getting to the Ferry. Everything was unplugged with few outlets, there were bugs swimming after dark that ended up in the room, and the complimentary breakfast was dry donuts and muffins.
This was a clean and quiet hotel. The only things I have to say negitively about it was that the hot tub was not very hot, and was dirty and low on water, and also in need of repair as the water was not being sucked out. The pop machine outside by the stairs was not working and they shut off their wifi at 11:00 pm. Was not told they would shut it off when we checked in and was using it when it shut down. It is located close to the shuttle for the Mackinac Island ferry, and a shuttle bus picked us up and dropped us off at the hotel. The staff was very pleasant and helped us when we asked. The room was nice, and it was very clean.This place was a great value for the money.
The front office staff was very helpful and facilitated ferry tickets to Mackinac Island at a discounted rate. Inn was quiet, clean and comfortable They did offer a breakfast of donuts, muffins, and juice, but a better continental breakfast would be a nice addition to their services.