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The front dest staff were all helpful and knowledgable - calling another hotel to see if their restaurant was open, renting bicycles ($5/hour, great deal!). We were looking forward to the included breakfast, and it exceeded my expectations with fresh fruit and a nice variety of other items. Now that it's getting cooler, they also had a heater for the outside eating area. It was a great experience overall.
Nothing We were lead to believe we were getting a cottage in the back of the grounds but instead we ended up in some kind of B&B no elevator and I am handicap so just getting up to the stairs was a pain no air conditioning and the temperature was in the mid to upper 80's the ice machine broke after the first night just not a very good place to stay don't waste your money a lot of better places to stay on the island
Beautiful, clean, friendly staff could not connect to wifi
Restaurant was super expensive and not very good.
Lovely and comfortable inn. Beautiful forested location. Stayed at the Summerhouse in a very spacious studio. Staff was tremendously helpful. Restaurant was quiet and friendly. Food was goodnight
Beautiful hotel. Excellent accommodation and staff
Lovely place and quiet location. The breakfast was included, which I did not expect, and was quite good! All of the staff was extremely helpful and kind. Highly recommend this, if you don't mind commuting a bit to and from town. A little far from town, but definitely manageable with the bikes and shuttles/taxis. Would have liked it more if they had an option to rent bikes one-way into town (like another drop off station so you could just take a taxi or shuttle back to the inn later at night)
The staff was very friendly and the hotel was really clean and at a great location right across from starline dock #2 We enjoyed are stay and will definitely stay again, it's a bit on the pricey side and the room was kinda small but other than that I'd highly recommend this place
The staff were professional I ordered a king size room and got two gueen size beds. They weren't very accommodating and their rooms are outdated. Fridge didn't work well and had to program remote for tv. Also the room was wasn't as clean as it could have been. Missed the details.
I loved the rooms, the location and hospitality. Nothing
The room was clean, beds were comfortable and the view of the lake from our room was amazing. The staff was friendly and helpful. Would definitely stay again. The only downfall to the stay was having to walk across the parking lot to a separate building for the breakfast. I guess it wouldn't have been so bad had it not been so cold and rainy.
Location was excellent Room layout, building odor was unpleasant (likely caused by moisture), never got comfortable in the room.
I thought the balcony overlooking the lake was great, see the island, boats and birds. Great view. Bathroom fan worked when it wanted to, didn't work for showers but it came on during the night when you used the bathroom at 3:00 AM. I heard banging from other fans. They need worked on. Didn't like the hard water. The bedding wasn't the best either. For what I paid for the room for 1 night, things should of been better. Oh, parking isn't the best. Needs spruced up. Free continental breakfast, room was packed.
I booked a room on line with no views of the island and got upgraded to a islnd view on the 3rd floor. Hotel was very clean. Lovely stay. The carpet by the entry was starting to give out and I stepped on a tack strip a few times, watching TV there coaxial are not tucked away behind the TV. I know i stayed at the end of the season so I expected much worse than that.
Good breakfast buffet Lower level room
Clean, good location, good breakfast and nice size room with amenities Nothing!
I liked the the hotel as an access to the Upper Peninsula and Mackinaw Island. Beautiful Balcony View. Pillows and Fireplace in the room were sublime. Thank you!
Nice staff, clean rooms, great price, would go again for the savings and location Electric sockets were loose, Chargers, lamps and worst refrigerator wouldn't stay plugged in. I lost groceries because the plug fell out either during the maids cleaning or a bump of the fridge it wouldn't take much. Had to prop things to hold phone chargers from falling out. Hot tub is murky kind of scary looking. Lobby attached would be nice but can't complain for the price.
* Large rooms with balcony overlooking water * good breakfast * nice warm pool and big hot tub You have to walk outside to get to breakfast. Really nice on a sunny summer morning. Not so much in winter.
Lakeside view rooms even when I booked a non-lakeview room. Awesome breakfast. The catering staff were really friendly and helpful even at the end of the breakfast sessions. Nice grounds. Very near to all the docks. Would definitely recommend. Nothing.
Hotel Iroquois overall was a nice place to stay. The setting was great by being on the outskirts of town but yet still close to all the shops. The staff was friendly. The only drawback of this hotel was the breakfast left something to be desired. A heartier variety of food for breakfast would have made our experience even better.
My boyfriend and I had a wonderful stay here! The weather went sour, but we were able to hang out in our room and watch a dvd. It was cozy and the view was beautiful. The decor in the room was adorable. The breakfast wasn't spectacular, but it held us over until we were able to catch the ferry.
The resort was away from all the commotion of downtown and there was plenty to do; enjoying the quiet waterfront, playing glow golf, exploring the grounds and more. It's the best place to stay in the island for a couple or family getaway.
We loved the resort feel of this hotel with the restaurants and shops. Everything you needed was right there. When we asked for a change of room due to several circumstances, they were agreeable. We were originally placed in room 1111 in the main section, we found it to be too noisy being next to the elevator. This was also a very small room with a mini bathroom. After complaining about our neighbors who left their TV on all night and the racket from the elevator, they moved us to a larger room which I am sure was an upgrade.
Room was clean, good water pressure in the shower. The oatmeal at the meager breakfast was horrid.
Breakfast made me sick
Fantastic location across the main street from water and ferries. Nice view of water and the action on main. Could be such a cute little room... but oh my that wallpaper!!! I can't imagine there was ever a time period in which anyone would have thought it was good choice. Using the same decorating sense as they did in their lobby would make the room more enjoyable.
Good location in downtown, just down from the market, not far from the main boat docks. The bed was comfortable and had hard and soft pillows. The internal-courtyard-type deck on the second floor was a nice place to enjoy carry out pizza from the pizzeria next door and a bottle of wine from the market for dinner. There were a few hairs in the tub and a linty washcloth in the bathroom, plus a smart water bottle under the armoire. This gave the room the feeling of being not well cleaned.
The best view and perfect location. Just out of town enough to not be crowded, but close enough to enjoy the buzz of town.
We loved our trip to Mackinac Island, and the Island House Hotel was just a short walk from all the restaurants and shops. Our room was clean and comfortable. The service was okay, but not particularly friendly at the front desk. The best part was the free breakfast buffet in a lovely dining room overlooking Lake Huron.
Loved the front porch. Spent much of our in between times sitting in the rocking chairs watching the water and boats. Very calming.
The dorm room roof was awful. SMALL space to stand up straight. Also, the 25 steps up because the elevator does NOT go to the 4th floor. No ice either on the 4th floor. Very HOT and HUMID the window shaker unit worked 24 x 7 just to circulate the air. Will stay at the Lake View next time or another hotel
The Island House is easy to reach on foot from the ferry piers in Mackinac, and they have porters who take your luggage to the hotel from the ferry (and back when you leave). It's an easy walk into the main 'downtown' area of the island, yet you are far enough away from the hustle and bustle to be able to escape it at will. Bike rentals are available right on the premises. The hotel has an excellent view over the marina and the Straits of Mackinac, with plenty of veranda and lawn seating out front to watch the world go by. Our room ended up being somewhat small and without a view, but it did have air conditioning, which during our trip in July was invaluable, as Mackinac was unusually hot. The larger rooms with the marina views did not appear to have A/C. The pool is small, and the water somewhat frigid, but the locals who stay here don't seem to mind. The one drawback I would mention is that there seemed to be no control over guests with loud children making noise well into the night (midnight and beyond). Overall, a good choice for your trip to Mackinac.
We(2adults + 2 ten year olds) stayed for 3 nights. Great location-close to downtown area. Bike rental right in front of hotel is very convenient. The included breakfast was awesome - pancakes(blueberry one day and banana another), frenchtoast, scrambled eggs, french toast, oatmeal, cereal, homemade pastries, fresh fruit, juice, coffee-great selection. The hot tub was closed most of the time and the pool looked odd-greenish. Our room was a little small, but we knew it was going to be ahead of time. It would have been great to have a desk or a table and chair to be able to use. Check-in and out were fine- friendly staff.
We stayed here for the amiance and found it to be a reasonable alternative in an expensive locale. The rooms were functional but the location was wonderful. The morning breakfast was also the best of the trip in a beautiful dining area. I also enjoyed sitting out on the porch and watching the world go by! Very relaxing.
The room was small, old and out of date. But that isn't a complaint. The Island House is a very old hotel on an island that prides itself on minimizing the impact of the 20th and 21st century. I'm alway mystified by seeing reviews of this hotel and others on Mackinac Island that complain about amenities. Of course the amenities are old-fashioned! This isn't Las Vegas! The hotel was delightful, and we enjoyed sitting on the veranda and looking out on the lawn and the lake. The location is splendid, just a few steps from the ferry docks. Breakfast in the restaurant was good, and the hotel was cooperative in helping us get to the somewhat distant restaurant we went to for dinner. The lobby was classy and like something out of the 19th century. We had a great time. There were downsides. The room was small and the floor a bit sloped, Internet connectivity was iffy and slow, and the window looked out on a walkway that had people walking by. There were much better rooms, it appeared, but we were happy to get this one at the last minute. The point was to stay on the island, not the mainland. The staff was cooperative and polite, and luggage arrangements to and from the ferry were easy.
Wonderful location, nice comfortable rooms and staff. If you cannot afford the Grand Hotel, this is a nice option. Great views of marina and nice breakfast. If you keep the windows open, you can even smell fudge from the shops down the street.
I would stay in the hotel again. The breakfast (included) was very good as was the location. Our room was small and located in a rather difficult area. The elevator did not go up to the floor where our room was so we needed to go up a couple of flights of stairs to get to it. But other than that, it was a pleasant stay.
THIS HOTEL IS IN AN IDEAL LOCATION FROM THE DOCKS AND DOWNTOWN AREA. VERY CLOSE TO THE FORT AND VISITOR'S CENTER AND WITHIN SHORT WALKING DISTANCE TO MARKET ON THE CORNER FOR QUICK SUPPLIES. THE HUGE FRONT PORCH HAS PLENTY OF ROOM FOR GUESTS TO SIT AND AN EXCELLENT VIEW OF THE MARINA. ALSO, THE SITTING AREA WITH THE CHIMMEA AND S'MORES KITS ADDS A NICE TOUCH IN THE EVENINGS. BREAKFAST BUFFET WAS GREAT. HAD BEEN TO HIS HOTEL MANY YEARS AGO. IT WAS NICE TO GO BACK.
The location was close enough to easily walk to from the Arnold Ferry dock,and our bags were delivered to our room from the ferry. Lawn chairs, a firepit and bike rentals were on the front lawn with a lovely view of the harbor. The Island House is close to restaurants and shopping, but quieter than being in the middle of 'downtown'. Fudge at the check in desk and the included breakfast buffet were delicious. The lobby and rocking chairs on the front porch were comfortable places to relax and the indoor pool and hot tub were hidden in a quiet area behind the hotel.
The room was very large and the bed extremely comfortable. The corner unit we had showed a view of the lake and the morning sunrise was specular on our balcony. The breakfast was good and had a variety of things to choose from. You can't come to the UP and not expect to see crowds, there were a lot of people in for a early breakfast before heading out to the ferry's for Mackinaw Island, the staff was very gracious and kept the flow going refilling the dishes and cleaning up as fast as people left. I would return here in a heart beat and highly recommend this Best Western Harbour Pointe . The amount of geese walking on the grass and near waters edge. They leave behind quite a mess, there should be some way to control this. We avoided the bond fire held at night because of this, you couldn't see where you were walking and stepping on.
The breakfast was nice as was the view The stump grinder being used every morning right outside our room woke us up before 8 am every day of our stay. It was quite annoying.
The view, indoor and outdoor pools, free breakfast. Having to come back home
The location and amenities were great and the staff was really welcoming and curteous
the room was remodeled and the décor was done very well and pleasant. we were surprised that we found ourselves in a facility that must have been the first building used many years ago, not at all resembling all the other buildings----very retro. What spoiled our stay was a strong mildew odor. We are both allergic to mold and spent the night with Kleenex.
Staff was very helpful and friendly, even with helping us find things to do. And. Breakfast was great, and event though it was really busy, the staff was super polite. Clean rooms, confortable beds, and located just minutes from the ferry in St. Ignace.
Very friendly staff. Great breakfast
Everything is amazing and very friendly staff. I would definitely go back there again. Also has an amazing view!
Great facility with several different buildings. Beautiful outdoor pool worth hot tub along with a very nice indoor pool and hot tub. Delicious morning breakfast with lots of variety that they keep well stocked. Also had marshmallow roasting in the evening for the kids at a fire pit right off from Lake Huron. Great play area for the kids.
I liked the location to the ferries. We stayed in the Michigan Building which is a single level building. When we turned on the air conditioner, it was really loud and had a musty smell the entire time. Bathrooms were small that it was hard to shut the bathroom door.
Great property, awesome staff, very comfortable and clean. Two pools to choose from. My only complaint is the property is so large, the breakfast area was quite crowded every morning.
Staff friendly and helpful, pools great, beds wonderful, rooms clean I have no complaints
Staff was great, and very helpful. The facilities are outdated, and you could tell the place was originally set up for summer use only. Space heaters in the halls, and our room facing the lake was freezing. (Poor seal around doors and windows) Breakfast was awful !!!! I recommend eating cereal, and fruit, maybe yougart, anything that is prepackaged is ok. Pool area was nice and had 2 hot tubs was a plus. All considered it was ok. I say this mainly because the staff was so great! Thanks!
The hotel didn't seem to have a fitness room, which would've been nice.
Very clean, staff at the desk were nice. The location is great, there are good restaurant's in the area and of course easy access to the ferry docks. They do have coupons for the Mackinac ferries, we had to ask however if they offered any. We booked a room and it was in the basement of the building, it was decorated as all the other areas were but to me it has a somewhat claustrophobic feel about it. The most significant problem was, at check out we received our zero balance bill however we were BILLED AGAIN a full night we discovered upon bank statement review. It took four days of calling to get an answer and were told it would take up to five business days to be completed. The manager never spoke to us or apologized, it was all handled via front desk staff. At a $250/night charge you would hope for better service. I however find this an issue with ALL TRAVEL SITES I BOOK WITH
3rd time stayung there, nice friendly staff. Need some updating
Beds were very comfortable. Great view. Very nice staff. Indoor pool was not heated. A major reason we booked this hotel was for the pool for our very small daughter, but she was unable to enjoy it because it was way too cold! I will never stay there or recommend it because of this reason.
continental breakfast should go til at least 10 to give visitors more time. Some people enjoy sleeping in a little on their mini vacations.
Good value for money. Close to I-75 and US-2. The elevator smelled like stinky feet. Overall a bit more upkeep would not hurt the place. The breakfast was very minimal (no eggs or sausage, bacon, pancakes)
Great view of Mackinac Bridge, close to town, good info from the front desk lady about ferries, restaurants, etc.. Ice machine outside our door, pretty noisy. Lots of squawking gulls, but not much to do about that. Limited breakfast.
Great rates. Always clean, comfortable, and well taken care of. And Nice staff. Always helpful. Can't beet the view if you have a lake side room. We have stayed here before and will stay here again.
Yes there is a view but only if you're on the second floor. The place is located on the outside of town. It is dated but is guess it was ok I could tell the place hadn't had a thorough cleaning in a awhile.
Value for money Microwave and couple of minor appliances would greatly improve overall experience.
Great location, great price, and great place to sleep. Next time I'm in the area I will be staying here again.
Great price, easy access to city and ferry docks. Very clean! Nothing bothered me. I got what I expected. Others should be aware, 1960/70 decor and room size. Nostalgic, clean, odor free