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The room was large and very comfortable. Theater for misic event is small and does not have amphitheater teared seating
Stayed the weekend with a group of 20. Rooms were excellent and spent most of Saturday at the pool. Rented two cabanas that we probably didn't need as it wasn't terribly hot and they had plenty of umbrellas around the pool. Plus not crowded so probably wouldn't do cabanas again. Poolside bar was good as was the service. We made reservations for 20 at Ling & Louie's and they were very accommodating. Had to order from special "large group" menu, so somewhat limited, but still good. Plenty of bars in casino and they had food court for late night munchies. Food court restaurants took forever. Some ordered from Fat Burger and it took 25 minutes. Same for pizza place. Too much smoke in the casino.
Staff is amazing. Design and furnishings were perfect. Casino was fun and dining was excellent. Housekeeping was not good. Items weren't stocked in our suite. When we asked, they said they were short on towels and coffee. Housekeeper took the tip but didn't clean the room.
Great location to visit from Tucson. Nice to be near shopping a and restaurants without having to drive thru Phoenix. This is not a friendly hotel. We spoke to one manager who was nice. Every other employee was rude, slow and acted as if we were bothering them. From housekeeping to bartenders. Apparently you should never stay here during the week because we were almost kicked out the first night for too much noise. We were just playing cards in our room. We were told that during the week there are a lot of business conferences going on and that we should have come on the weekend. Well, we picked a casino because we didn't want to have to be quiet by 10 pm. We suggested that they move us to another floor and keep certain floors for business people only. That didn't happen. The second night the guest in the room next to us started banging on our wall at 730 pm for us to be quiet. When we called the desk we were told that the walls are very thin and we just need to be quiet. It was ridiculous. We went for a girls trip and felt like we had to be quiet everywhere we went. Why have a hotel at a casino if you can't actually enjoy yourself when your there. If we hadn't pre paid for our room we would have left the first night. Also, not a family friendly hotel. So I guess only visit the casino to gamble, and stay in the hotel on business. Otherwise, the rest of us aren't wanted or accomadated.
Staff was great! Clean! A lot of restaurants.. rooms were nice. Up to date. Prices were great No refrigerators in the room. Pool closes at nine. And you can't bring your own drinks into pool area
Excellent Staff Comfortable Room Great View Awesome Pool & Cabana Fantastic Air Conditioner No In-Room Mini Fridge
The hot tub was closed....the staff started banging one door for checkout at 8am.....non stop....check out is 12noon.....never again!
Bed was comfortable No hot water in the shower.
Our room was nice. The pool was great! The casino was the best!! Not having a refrigerator in the room.
The staff was friendly and helpfull The bed was very uncomfortable.
Room was nice No swim up bar or lazy river
Not alot.The only thing I enjoyed was the pool. The room was ok, liked the large bathtub. The service was horrible, the food at the restaurant was cold once we got it and overpriced. We tried to order room service and they were out of things we wanted, again overpriced! We had to pay $25 for an hour of tennis after paying over $200 a night to stay there. We were isolated with no car and forced to eat there. A shuttle to the airport cost $50. I would not recommend this place to anyone. P.S. this is the only negative review I have ever written.
Nice and quiet beautiful The shuttle was 2 slow. Had to wait for 20-30 need a airport shuttle
Small rooms. Took an hour and a half to get the mini bar unlocked. The room was about a mile away from the lobby. Under construction, which wasn't advertised. Everything closes early. The price is not worth the stay.
We stayed for our 10th anniversary. The architecture was super cool. We loved the building. We love the history and all of the historical pictures inside the lobby. Breakfast outside was delicious. They are in a perfect location to walk to almost anything you need. The pool area could use a facelift, but I'm not sure how they would fit that in with the historic nature of the whole property. It was still nice enough for swimming.
Room was nice and clean! Only one vending machine on bottom floor that didn't work half the time,wish roomservice was open later!
Food was good in the Resturaunt Way too noisey and we had to wait an hour for our room to be ready.
The beds and pillows were horrible. I got charged for room service on my bill and im having a hard time of getting a hold of accounting to resolve it.
Our server at the pool, Shannon, was the only thing we liked. People at pool allowed to bring their own coolers full of beer to the pool. Caused it to have a very trashy feel!
Criown Sam Marcos is beautiful and well kept. The front desk staff couldn't have been more helpful. Beds were a little hard. In the restaurant AJs, the food was ok but the wait staff was terrible.
In addition to the usual taxes, we were charged a hotel 'resort' fee that was explained as for water and 'free parking'-when there is a charge for parking, it is no longer 'free'.
The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.
As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids, This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
This isn't a very romantic resort. Too many places for families and not enough places for romance DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome Resort fee seems over the top considering daily rate being charged
We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early. We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!! There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.
Bar closed at midnight
We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
rooms and Oasis waterpark menu choices for romm service a little limited
Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop. Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous. No microwave
Best breakfast that I have seen or had at a hotel That was free.
Cleanliness was great, breakfast was great, beds were comfortable, facilities were well kept.
The hotel is new and clean. The staff were friendly and the room was superb.
All staff were friendly and helpful. Grounds were clean and well maintained. Rooms were nicely decorated with comfortable bed, refrig/freezer, microwave, huge shower and granite counters in bathroom. Breakfast was abundant with many choices and varied from day to day - nice when staying for more than one night.
Comfortable bed and room. Temperature was perfect ! Loved the bathroom and the shower actually worked great ( unlike in many hotels I've been in). Would stay again !
Quite rooms, A/C was cold, comfortable bed, modern bathroom! Microwave and fridge! Convenient to where I needed to be ! Thanks to the staff I had an excellent day.
Appreciated all the facilities, the staff, location to 202 & 10 and 101, plus the hotel's cleanliness. There are smoking rooms next door to non-smoking rooms.
Staff not very friendly Staff it very knowledgeable. Assigned dirty room.
Great stay! Beautiful hotel great location friendly and clean!
I loves how clean and new everything was. I loved how many great restaurants were in close vicinity. There was a Starbucks in the lobby and I didn't see anything I would have to clean or fix if I worked there. Usually when I walk into a hotel I see something that makes me cringe. You have all done an amazing job and I would definitelt go back. Thank you. Not a single thing. (By the way. Don't ever suggest the restaurant Stingray. Yelp said it was great but it was the worst experience I have ever had).
Staff was amazing and it was one of the cleanest rooms I've stayed in in a long time. The breakfast was also pretty good. Nope!
breakfast morning staff afternoon staff, cold pool
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Breakfast was good, better than most. Felt safe, all doors were locked and needed key to get into hotel. Location had lots of restaurants and shopping nearby. Hotel was very hot. Air conditioner in room would not stay on. Tub was dirty.
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The pool was not really very heated.
Cleanness and breakfast No
Location was perfect for our event. Gym upkeep is not good. Equipment did not work like it was suppose to. A little outdated equipment, except for the Barbells, which you can always use. No Towels or Water. Room was extremely warm and muggy. Also, no NFL channel on T.V......bummer.
Great breakfast. The restroom light did not turn off, even with the switch to off position. Stained carpet.
Breakfast spread was nice. Parking was very easily accessible to the location of our room. Carpets were filthy and housekeeping wasn't great at stocking hand towels and wash cloths during our 3 day stay. During our 2nd night we had left early morning and returned evening out door to our room was left open. Front desk didn't seem bothered.
We will never stay there again service Cleanliness and over all terrible
The overall experience no
Loved the Complimentary Drinks and Snacks Pillows were outstanding Front Desk and Staff were great. Very Clean My room was quiet and very confortable Internet Connection was lousy. One piece of toast for Breakfast is just UnAmerican
Staff is great location is great and I love the pool! My room was over the restaurant and had a smell to it but it wasn't unbearable.
Old meets new was fun. Learning more about Don being blown-up in his crappy, small, yellow forgien sports car gave a fun dangerous vibe. Fitness room worked. Loation is great. Covered parking rules. One beat House music is hard to take by the pool trying to read or on the roof watching a beatuful sunset. That music requires the listener to be on lots of really good drugs in a club to be appriciated. However, I dare to say most people thing that music sucks anytime, anywhere while on any drug(s). Clubbing, stockholm syndrome nonsense, sholdn't be forced on everyone in the name of pseudo cool.
Location was good for what I needed. Other than that, stay away. Bedding was clean, staff was attentive and polite, but the place has not been maintained. At all. The property may have ranked a 4 star rating long ago, but it honestly looks like that was the last time they even spent a dime on upkeep of the structure. Again, the employees were great, but the place is a dump. Room had carpet that was withered and frayed, looked like it had been installed in the 80's. As if that wasn't enough of a tip off, there were several huge stains that literally looked like a donkey had urinated a few times - again, quite a while ago. Air vents have not been cleaned since the last century, so if you are into breathing spores, other people's skin cells, and bacteria - this place is for you. I also had the pleasure of sharing the suite with a loud buzzing noise every 55-60 seconds. Sounded like a cell phone on a table vibrating. After a few nights of putting up with this, I decided to investigate. Really with I had not... first I found a huge 36" x 16" hole hacked out of the wall behind a mirror hanging in the connecting hallway to the front room. This had some other mismatching hunk of drywall dangling in it, not really doing much to seal the hole. Emergency plumbing repair unfinished? Maybe the source of the camel pee stains, don't know. Finally, I found the item responsible for the 55 second interval alarm... behind the vent in the ceiling, a cheap recirculation pump was mounted with no thought for vibration dampening. Seriously, this thing was absurdly annoying. Honestly, I've seem far better maintained rooms in a Motel 6 or Super 8, I expected much better from a hotel of this supposed caliber.
everything was above and beyond fantastic! incredibly friendly and knowledgeable staff, hip pool with excellent late night vibe, delicious drinks, tasteful decor, all-around cool scene in the heart of phoenix. we'll return whenever we can!
Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp. I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.
Staff was very nice and the restaurant was good. Beds were comfortable and room was a pretty good size. Rooms were a little run down and carpet was a little dirty, some things in the bathroom were broken and bathroom was really small.
I like the amenities that were offered. I would definitely stay there again.
Restaurant was good. Junior suite was spacious. No hot water so cold showers all weekend. Towels were old and not very soft. Combo shower/bath was old/cheap. Blinds wouldn't close completely in living room area so privacy was an issue - especially since you could see through to the bedroom. Overall impression is that they took an old, run down 2 star hotel and tried to updated it with hipster accents. I've seen it done well elsewhere but here they fall short.
Lady at the front desk was very helpful finding me food at 12pm.
Ice machine was broken on my floor and the next. Also they listed they have 24 hour Starbucks, but you have to go to the courtyard hotel next door.
Cleanliness Breakfast was tasty and diverse options Solid walls and beds and floors and doors Quiet and dark Exercise room is spectacular Clean and upscale linens bath and bed Mini fridge available immediately on request at check in TV could be larger Bathtub/shower combo instead of only shower for smaller kids Sauna would be nice Double rooms could be a little larger.
Room was clean and comfortable. Staff was friendly, courteous and professional. Only guests can enter the guest room floors. Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.
Nice place No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.
Staff was very friendly and helpful. Love the location - easy walk to arena and convention center and light rail. Plenty of restaurants, clubs, live music choices nearby as well. While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"
This hotel is Nice and clean. The interior design is modern. The location is perfect if you want to take a stroll around downtown. From the front entrance, you can see the US Airways stadium, the Chase stadium or arena (sorry, not a sports fan) and just a few minutes walk away. Also it about a five to ten minutes walk to Heritage Square. One minus is the room we stayed in had only one chair and a long sofa for seating. Having just one chair made it tough for two of us to enjoy food or coffee in our room. I recommend friends to stay there, but because it's downtown, don't be surprised about how expensive parking can be, $23/night. None
Cleanliness Room service took forever to show up...2hrs later
I liked the location, the décor, and the amenities and perks included with the hotel room stay. Overall, a great hotel. :) I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.
Friendly staff when we arrived. Clean room. Great location. When we took the kids to the pool, the staff immediately brought towels out there. The beds were very comfortable. Breakfast was good. Overall a great stay. We would definetly stay there again
The staff were all so friendly and accommodating. The price was fair enough considering that breakfast wa sincluded.
Reasonable price, clean Pillows way too puffy or balloon style. Not comfortable at all. Most hotels have a variety to choose from. Will definitely be bringing our own pillows next time.
Pool area Remodeling taking place. Air conditioner in room was loud.
Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great! Smoking in the general seating areas outside
We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
Many luxury features. Service very good and happy hour nice. Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything! nothing.
Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout. Room needed updated
Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide. Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
Everything! Very Unique.
My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel. They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
The rooms were very spacious and beds comfortable. Even though the hotel was near the freeway it was very quiet and peaceful. loved the complimentary breakfast. absolutely nothing. Even though I was there for one night I couldn't find one thing I disliked about the hotel.
The room was a lot better than I expected. The staff was friendly and helpful. The free breakfast was ok. Overall a great experience. The bed was very firm and the tiny pillows were horrible.
The pool and spa were very clean and nice
The breakfast was great. The staff was very nice and polite. It was also quite.
We checked it at 1am and the night manager on duty was great--made us feel very welcome after a long day of travel. Breakfast was excellent but stopped at 9am--a little later would've been better but it was still great!
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Location was perfect. Room met and exceeded our expectations for this star rating.
The staff was great - and the full breakfast was very good The maintenance, plumbing, and mattress was horrible
Room setup We were unable to checkin until after 3:00 pm.
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The staff and hotel were great. Second stay there was just as good as the first. We would love to stay there again The satellite had some issues
The staff was wonderful, there is a tennis court, heated pool, the room was very comfortable and the bed was the most comfortable bed I have slept in at a hotel. It is right across the street from the Chandler Fashion Mall which was fabulous.
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beautiful place in a great location, staffed with helpful,courteous employees.... the pool was excellent! we didn't like that previous plans made by us meant we had to leave, Our favourite place to have stayed on our month long USA travel adventure.
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Just what you'd expect from a national hotel branch, very well kept up. The final cost of the room shown to me via the 3rd party booking site and the charge shown on my debit card statement were two different amounts, I was changed more money than quoted. I will have to spend further time and energy to investigate this to see if it was a safety deposit of some kind of perhaps something that was used or purchased during our stay.