Robertson Hotel

The hotel's facilities were top-notch, with everything you need for a comfortable stay. The staff were friendly and attentive, always ready to assist with any requests. The cleanliness of the property was impeccable, making guests feel at ease during their stay.

The only negative comment was about the room service, which took a bit long to deliver cold water or coffee. Additionally, there were comments about the room being a bit small for a family with little kids.

The location of the hotel is ideal, with easy access to nearby shopping areas, restaurants, and bars. It is also accessible to nearby banks, restaurants, cafes, bars, convenience stores, and spas. Additionally, the hotel is near the city center and famous restaurants in Naga.

The hotel offers free Wi-Fi, hot and cold showers, and a 20% discount at the buffet restaurant for guests. Additionally, there is a multi-food venue within the building, and the hotel provides personal toiletries and linens/towels.

The staff are supportive, accommodating, and very prompt in providing resolutions to any issues or problems. They are also described as very kind, helpful, and accommodating, making guests feel welcomed and comfortable during their stay.

Some guests were pleasantly surprised by being upgraded to Villa Caceres Hotel, which offers spacious rooms and additional amenities without extra charge.

A few guests reported noise disturbances, particularly from the hotel generator and loud music. Consider inquiring about noise levels before booking, especially if you are sensitive to sound.

The hotel's proximity to Bicol Medical Center, Peñafrancia Basilica, and Naga Metropolitan Cathedral makes it convenient for exploring these attractions on foot.

Several guests mentioned that the rooms, especially the family rooms, were smaller than expected. Consider this when booking, especially for larger groups.

The hotel's location near Magsaysay Avenue provides easy access to various restaurants and cafes, offering a range of dining choices within walking distance.

Some guests were surprised by the cost of breakfast, which was not included in the room rate. It's advisable to check the breakfast charges in advance to avoid unexpected expenses.

Guests appreciated the landmark views from their rooms. If this is important to you, consider requesting a room with a view when making a reservation.

While the hotel offers clean and comfortable rooms, it has limited facilities. Guests seeking extensive amenities may want to consider this aspect before booking.

The hotel offers shuttle services and is close to the airport, making it convenient for guests who prefer not to rely on personal vehicles for transportation.

Several guests praised the staff for their responsiveness and problem-solving skills. If you encounter any issues during your stay, don't hesitate to communicate with the accommodating staff for prompt resolutions.