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The restaurants and the pool areas No shuttle service to get to and from town and the airport
Place looked good. Really Clean. Grounds too big. Too much walked by to get anywhere. Staff pretends to care but really doesn't Beware of the tours they are very misleading Not a whole lot too do on the massive grounds Very reminiscent of a low budget cruise ship. A lot of money spent on beauty of hotel but not anything that benefits the guest. Food ok at best No beach besides the man made one. Which is not actually on the beach. The ruins look man made and there are rocks all along the real beach. Don't expect sand. There is none. Don't expectt any major benefit to staying here because of proximity to Excaret. There isn't a major benefit because you have to pay extra for Xcaret just like anyone else would. The unlimited experience is a trap to get you to go for 3 days. Don't waste your 350.00. I could go on and on. We complained about things to staff to no concern
Very nice and relaxing! All the outlets in our rooms did not work well.
The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
Beautiful Location A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax
You can't possibly find nicer people. The staff is extremely friendly and as accommodating as possible. Great atmosphere for families, or with a significant other -definitely not for you if you are single. Beautiful location and maintained pretty well. Great poolside bartenders! Resort almost completely shuts down by 10pm no matter what night of the week. Found ourselves bored which is unfortunate considering we chose this place due to the amount of activities and what we thought would be nightlife. The food was horrible. At every restaurant....even with the privilege option. Good value, great location and people but wouldn't return due to the food.
The Resort was GREAT! Plenty of food and drink. There are many restaurants to choose from and wide variety of foods. The buffets were good, plenty of selections. The five specialty restaurants were very good with the Tapas at the top of the list for us. The staff... WOW!! they were GREAT. Very friendly and helpful. The And there were bars everywhere to satisfy your thirst. The wifi was spotty. And the beach was very rocky. You needed water shoes to get in without hurting your feet. There are only a few spots without the rocks.
Walk up to any bar and get a drink (well of course, top shelf extra) FOR FREE! Well, it's included. Needed more dedicated adults only sections/pools.
staff was very courteous and service was good and speedy. i thought the recreation was poor. i thought the it was a beach front hotel and the little beach was tiny and water sports were only allowed in a boring little lagoon. so i did get a little bored. also, breakfast was a very poor selection and the receptionist booking ala cart restaurants was very rude.
The staff were incredible.. Beautiful resort, good good options Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools
Staff very kind and courteous. Animation team is so fun. Wish it was less expensive.
The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
Everything. It was amazing.
The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
Amazing...and I always choose 5 star resorts. One of the best I've ever experienced. The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
Parts of the grounds were very stinky
Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Food, service, entertainment. Everything was perfect in my opinion. Nothing
This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal! The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
The food was pretty good. The staff were nice. The inability to get reservations at a reasonable time, especially when your friends would tell you there were many empty tables.
- Friendliness of Staff - Quality of Food at the buffets - Excellent snorkeling and swimming with turtles - A la carte restaurants - Spring breakers - way too many loud and obnoxious spring breakers here - avoid March and April!
The facilities are awesome. Great Beach, Bars, Restaurants, and Pools. Kids had a blast. The staff at the front desk and premium desk were horrible. Not friendly and not helpful at all. For such a nice, luxury hotel this is unacceptable. We also experienced unhappy staff at some of the outdoor bars and of all people the girl handing out the towels. If you don't get a dinner reservation which at times is difficult even though the restaurants are never full (funny because you try to book a reservation at a prime time, the staff says they are completely booked), you have to suffer through the awful dinner buffet. The entire management staff at this hotel should be fired or retrained on how to be helpful and polite.
The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing! This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.
The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise. A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change
Loved staying at the Riu Palace Mexico! The service was outstanding, especially the bartenders at the swim up bar:) The food was great, rooms were spacious and clean, and the shows were entertaining. The wristbands allow you to take advantage of other Riu properties. We loved going across to the Rui Tequila for drinks and a little dancing. What I liked best was the beautiful palm tree lined beach. Plenty of water activities available on site. The spa is really good, as well.
This resort is excellent. Although the bed was uncomfortable for my husband's bad back but when we told the front desk, within 5 minutes we had a mattress pillow top cover on the beds in our room. The staff was very, very welcoming and accommodating. Anytime we asked for anything they took care of it immediately. They all went above and beyond. We will go back to this resort and keep the Riu resorts in mind whenever we travel.
I would go back, this is very nice location, clean beach
We enjoyed our stay very much! The beach was great and lots of activities were offered throughout the resort. The nightly entertainment was a treat! The staff was very friendly and the service was excellent. We were pleased with the variety of food choices at the buffet and the dinners at the restaurants were excellent. Can't wait to come back!
I went with my parents and husband for 7 nights. This Riu is somewhat quieter than the other nearby Rius...but you have a gold bracelet, which means you can go to any of the Rius if you want more party than relaxation. Good food, good nightly entertainment. Excellent drinks one day in a coconut on the way to the beach. Beach is fantastic. Water beautiful. If you enjoy relaxing on the beach or playing in the ocean (snorkeling, body board, catamaran.... )this is the place to go! Bring an insulated mug to take your drinks to the beach. The gift shop in the lobby is a bit pricey -much better deals on 5th St in downtown Playa. We were married in Mexico 5 years ago and this is our third trip back to the area. Have stayed at the Riu Tequila before, but rooms at the Palace Mexico are nicer and you're just 2 minutes to the beach instead of 15. First time at this resort and would return again -especially if the parent's are buying!
We loved the hotel and staff. The grounds were super and the location was great. Two problems with the Riu Palace. The A/C was not sufficient for the rooms. The coolest it was in my room was about 80F. Our party had 10 rooms, all were too darn hot. The second problem had to do with the dress code for the restaurants in the evening. Men were required to wear slacks however women could wear just about anything. Slacks would not be a problem, except it is too darn hot in august to dress up for a buffet dinner. Several of the outdoor restaurants were not air conditioned, so they were really hot. You could wear shorts to the non ac restaurants. It was too hot in those restaurants even in shorts. I did not cool off until I got in a cab going home.
Its our favorite resort. We love the location. We can walk into playa del carmen..in twenty minutes. The beach is great. We spend much more time there than by the pool. The shows are pretty weak, but we enjoy dancing outdoors in the evening to a three piece orchestra. We also love the food and the beautiful bar off the lobby. The rpm is undergoing a serious makeover. We toured one of the 'new' rooms...ugh would be my review. It's very modern...chrome y glass. Not my taste. Still. For now a wonderful resort
The floor tiles are very slick. My husband fell & broke his arm the first day of our vacation. When we went to the front destk to get help, the manager told us to wait in our room & have $50 cash for the Doctor when he came. We got more compassion & help from the other tourists & the actual workers that clean than from the manager. I asked for an incident report & he refused several times. He said the incident was our problem & they were not resposible for anything. The Dr. put us in a cab & sent us to the hospital. My husband had surgery & was in the hospital 3 days. No one from the hospital checked on us. My husbands roommate had also slipped on the tile, and there were several tourists in the hospital that had slipped. When I went back to the front desk for help I was crying & still no one asked how my husband was, & if I needed anything. They acted like I had the plaque. When I brought him back & asked where I could get ice, they said they would bring it to the room, they were still very rude & no one asked if we needed anything. I explained I had to have it in several bags so it would not leak on his bandage. They came to the door an hour later with a leaking bag of ice. I had to go get bags so I could put the ice in several so it wouldn't leak. They were very rude to me each time I went to the front desk. The hotel next to us that our friends were staying is where we spent all our time. They were very relaxed, friendly, & helped us with anything we needed. We booked all our tours next door, ate breakfast & lunch next door, but had to eat supper at the Riu Palace as it was not allowed to eat evening meals at other resorts or sister resorts. We enjoyed all the entertainment at the hotel next door. The young lady running the internet laptops was too busy on her own laptop to help us. Another guest got us started & connected. It was exspensive & short lived. The workers that cleaned the room & served you were very nice, but the upper management was RUDE! I saw the...
When we arrived to the hotel we were welcomed by professional staff, had a nice/tasty glas of papaya juice and then our luggage was taken to our room by a porter. At first it was a WOW, such a nice place, the food, service, beach, etc was great. Overall the place is awesome, but one thing I have noticed being such a big company and have no security camera is a big NO NO. This place is not even close to be secure, we had to hide everything we could to a very small safe provided by hotel, but you phisically can't put there everything possible. So we heard that someone was robbed during their stay. We've traveled to other places in Mexico and never experienced anything like that. My advise to you guys, put some cameras at least outside your building, you will have less stress on having to walk around when it's raining, humid etc. Other than that, the place is great, service is as well. My favorite drink was cappuccino w/out sugar, very tasty, well other drinks were great as well, but i am a coffee drinker. Hope my comments are not going to scrare people away from this place but only add a bit of awareness. Good luck to everyone.
Hard-working, friendly staff make you feel right at home in this beautiful, newly renovated (Dec 2012) all-inclusive property. The first night we stayed, the toilet wouldn't flush properly and the staff immediately came and addressed the problem. The landscaping was mature and gorgeous, and the beach front location and new pools were a great spot to relax during the day. Buffet as always offers something for everyone. Would highly recommend this to anyone.
I would go there again. But I'll be prepared to sleep in an uncomfortable bed.
We stayed at Riu Palace the first week of January 2012. We had a wonderful time, stayed 5 nights. I would called a family type resort. Lots of couples of all ages, as well as families with kids. The beach area is great, white sand, enjoyed the walks on the beach. We walked to Playa a couple times (about a 30 minute walk). We loved the food. We ate a 3 of the 4 reservable restaurants, liked Krystal the best. We thought the buffet selection for all meals was very good, plenty of fresh fruit and vegtables available at all times, if your not into the meats and fried stuff. The buffet restaurant also had a themed 'Mexican' night. Definately recommend this. Just a note for the men for the dinner meals. Long pants are required, jeans are OK, lots of men wore jeans. The wait staff at this resort was second to none, very friendly, and always right there if you need something. The room fridge restocked everyday. 24/7 room service included. We will for sure be coming back to Riu Palace again, and bringing our kids wih us. The only tricky thing we came across was the inital transportation from the airport to the resort. There is an option of taking a bus, that leaves every 45 minutes ($11 a person), but it only takes you to the bus station in Playa, you then need to take a cab to the resort. We elected not to wait around, and just took the cab from the airport, which you should be able to get for $35-45, for 2 people.
The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown. Lack of entertainment. Food could use some improvement.
The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant. Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.
We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night. La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.