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staff was very courteous and service was good and speedy. i thought the recreation was poor. i thought the it was a beach front hotel and the little beach was tiny and water sports were only allowed in a boring little lagoon. so i did get a little bored. also, breakfast was a very poor selection and the receptionist booking ala cart restaurants was very rude.
The food at the grill was excellent. Awesome pool area and good drinks. Great value for the money. Beds could be a bit better. The mattresses were not very supportive
An excellent service, a great location, and good food. The beach and the ocean are fantastic. We spent a week in February there and are planning to come again next year.
Wonderful hotel all inclusive. Fantastic beach, good staff, nice bars This hotel is not in Tulum or close to it. It's in the middle between Playa del Carmen and Tulum. They've not windsurf available as they tell.
This has been our favourite beach for the last 13 years. We have been to the hotel for 9 years, the hotel has improved , we still enjoy the beach and sea most of all.
Excellent location. A relief to be at a resort for adults only. Excellent staff, surprisingly excellent food and services. Highly recommend as a place to decompress in a few days-we were there for 5 nights and enjoyed everything except gaining a few pounds in weight!
The entire experience was mind-blowing. The food and drinks were ever-flowing, and unbelievable, the activities were fantastic, and the resort itself was one of the most beautiful I've ever stayed at. The language barrier with some of the staff was a bit of a drag, but once you found the right people it was smooth as could be.
Resonable price for good service.Good location. Only one of 3 restaurants has a realy good food.This is close to the sea-side restaurant. Two others is suitable for breakfast only. Fresh water is very poor quality.It's realy salt.. And for drinks also.
Supurb beach, great facilities, quiet and relaxing, adults only, lots of variety in the food, which, for the most part, was well prepared. tv reception was poor to non-existent but free wifi was great
It's a really nice hotel, good food & great selection of branded alcohol! Would reccomend it if you would like to relax and get good value for money. But do book on internet, dont try to go to the hotel with no reservation as they have much higher prices No complaints really, all good! But coctails are far too sweet so you need to explain to barmans exactly what you want!
Pool bar service was great
I expected more luxary from a Dreams resort and more entertainment choices. What they did have was good they just did not have enough variety for a 9day stay. Our room was adequate but it did smell strongly of mold and on our last day we actually saw mold on the ceiling of the bathroom. Staff were fun and friendly. Food choices very limited and portions very small. Others at the resort we met said that the Cancun and Cabo location Dreams are definitely better
Overall it was very good. More english tv channels would be nice .
Wonderful place to stay-------------------Enjoyed it very much!! Staff was always helpful and friendly-------------
The hotel is all right, it is really small and there is not enough events to keep you busy (they repeat a lot every day). The restaurants are just Ok, I bet you can get a better place with much better food for less money. The hotel pictures does not really show what you really get. We pay for ocean view and we get only a view of half of another apartment and half trees and some blue spots. The Italian restaurant is quite good but the other ones are just Ok. Be prepare to expend a lot of money because any event is really expensive. For the dolphins I really advise you to go to the Marine and do not use the one close to the hotel.
We just returned from staying at Dreams Puerto Aventuras. We LOVED the resort! ALL of the employees were so very nice/friendly/fun. It was a great experience. The entertainment staff is unbelievable!!!!!!!!!!! We had way too much fun! The food was great also. Lots of activities if you want to keep busy instead of just laying on the beach. All the employees were the best. Twice a day maid service (without asking), great Spa, shopping close by, never a dull moment!!! Our only complaint, which is not the fault of the resort, is the noise level late at night and into the early morning hours. The party people/late nighters liked to congregate right below our room on the steps leading out to the pool area and it was very hard to sleep. We got up and said something to some of them and called the desk a couple times. The lobby area was very noisy too during that time. Unfortunately, you can't fix stupid and some people just don't realize there are people trying to sleep after midnight.
Only one complaint, but I feel it's fairly significant... My time is valuable. Only half of the restaurants are open on any given night. This resulted in waiting an hour and a half to get seated for dinner or being stuck with going to a buffet. I get it, if you only open restaurants on select nights they can reduce costs by not having to staff a couple of them. Additionally, the delay in seating encourages people to go to the far less expensive buffet where the food was average at best. I've stayed at the Dreams in Puerto Vallarta and was ecstatic about my family's experience there. Upon check-in this time, we were told that our room wasn't ready and we'd need to wait about 20 minutes. We came back in 25 and were told it would be another half hour. We waited the additional 30 minutes and STILL had to wait another 15 minutes. The staff in Puerto Aventuras was INCREDIBLE just like in Puerto Vallarta, but managements decision to cut cost in staffing at the expense of a vacationer's anticipated free time is enough for me to book my next trip elsewhere. Also, one night between 5:30 and 6:30 ALL of the restaurants were closed and your only choice was an hour long wait for room service. The all-inclusive resorts in Mexico are bountiful. If your time is valuable to you, choose a resort other than Dreams.
This was a great place to stay. The staff went out of their way to make us feel welcome every day. The entertainment provided ranged from a rock concert on the beach to magicians and clowns. The food was good, the room was good, the scenery was good, and the beach was great. There is a reef in front of the hotel which made for great snorkeling. We walked to the marina and the shops about everyday. We walked down the beach to a couple other resorts to look around and quickly decided that the Dreams was the best by far. This resort is VERY kid friendly which makes it a hands down choice for families. We will definitely go back!
Great resort. Friendly staff. Food quality is amazing(especially at Brazilian restaurant). Plenty of activities for kids. Professional night entertainment (not like most hotels that give you hotel staff shows). Pool was quite dirty especially later in the day. Beach was nice considering it is a Mexico coast line. Definitely will go back.
The hotel is old and the restaurant service is terrible , it takes 1 hr -and sometimes longer- to get your food .
Stayed 4 days on our way to Cancun. Dreams P.A. was a great way to the start of a 10 day vacation. Resort was on the smaller size which we found was a plus. Everything was just a short walk away. Checkin and checkout were very quick and efficient. Did not linger to hear the sales pitch and it never came up again throughout our stay. We had booked a marina view room but were delighted when they gave us a free upgrade to an ocean view. Thought it was our luck day until they brought in the dolphins and released them into the waterway at the marina making our original room now a dolphin view.... The pools were very clean but cold and the beach small but lovely. There was plenty of shade to be found if needed. The bar service was great and so was the food especially at Portofinos the Italian restaurant. We did have a few problems with the room. There were several times whem the toilet would not flush and most of our stay where the shower would take an hour to drain before wife could take a her shower. The room itself was nice size and the bed was super comfy. The employees were always very pleasant and really strove to please in ever way. Kudos to the entertainment team who strove to keep the day moving along they really worked with all age groups. Overall this was a very relaxing and enjoyable resort with good food, good drinks and good people. Would love to go back someday.
We started off on a bad note with this resort. Arriving on a Friday, the resort was ok, but we realized quickly that we should have booked an adults only (we have no kids). It just so happens that the resort offered us a promotion to switch to one of their adults only sister resorts (Silversands or Maroma). No strings attached, the offer was that we would stay the night at Dreams, then check out in the morning and be transfered to whichever resort we picked. In addition to this we would receive a voucher for 6 free nights at the resort. I had heard good things about Silversands, so we decided to transfer there. We kept our bags packed and just kinda ho-hummed around the remainder of the evening. Getting to our room we realized the bathroom door wouldn't shut, and the shower leaked. Thinking we wouldn't be there but one night, we just dealt with it. Saturday morning we woke up, had breakfast, and headed to the main lobby to check out. After waiting for 20 minutes to see a manager, they finally informed us that they couldn't transfer us to Silversands until Sunday, due to the fact that there were no rooms available. I then asked if they could transfer us to Maroma. The manager called but they were full. I asked why they offered the promotion in the first place and stated they would transfer us Saturday when they could not fullfill their promise? The manager only said, 'I understand you are upset, but we will transfer you in the morning.' I was extremely mad! Mostly because we couldn't unpack due to leaving and couldn't really relax because of the whole mess. Basically we lost 2 whole days of a relaxing vacation. :( After being informed we would be staying another night, we asked to have the bathroom door fixed. They had to pull off the upper retainer & part of the wall above the track for the door. It looked like a construction zone! Then our safe stopped working, and we had to call someone to come fix it as well. Food was mediocre at best. Staff (besides the front de...
Our stay was for a wedding we attended. The hotel was smaller, but still provided a lot for the size. All the restaurants are included with no reservations, but the food was good compared to great. Portofino was the best. The buffet was just eh ok. So, there's a bit of trade-off there. The room service was great and always came when quoted. There was no pressure to tip-but we did. There were more kids here than we preferred, but there were kids in our wedding party. It was a fantastic wedding venue location. Location was great overall. Premium liquors are served. Make sure to book a transfer because no taxis will go that far from Cancun. We dove the Cenotes, went to Tulum, and went to Xel Ha with ease. Overall, good time.
I have gone to Barcelo Maya Beach & Caribe and will continue to go back. Really good value for the money and one of the most beautiful beaches around. One year we were upgraded to the Barcelo Colonial & Tropical which is a little more updated and has indoor/air conditioned buffets but I pay for the beach, not the room and the Beach & Caribe is so much better. The other side is more rocky and less shade is provided my the immature palms. The rooms are basic but meet all of your needs and they recently upgraded the bedding/mattresses which makes a huge difference. I don't hesitate in the least to recommend this hotel to all. A good time will be had!
Had a grat time, the beach and the whole resort was beautiful. Very friendly staff who would go above and beyond for you. A few areas which could be improved, the bed was hard as a rock, but then again i didnt sleep much anyway ;) The food at the buffet was pretty bland but they had quite an assortment of food to choose. The best place to eat was Captain Morgans Grill. Room service was good too and pretty cheap. The bars inside was nice and well stocked, however poolside bars werent stocked well. The A/C worked fine, the trick is to keep your key card inside the slot while you are in your room or sleeping or else it will go off after a certain time. Rooms were very clean and kept up on a daily basis. Overall, i give it an 8 out of 10.
Barcelo was AWESOME!!!! The staff was very helpful the resort was beautiful.
My wife and I stayed at the Barcelo Maya 2/17/09 to 2/23/09 and thoroughly enjoyed it. We have stayed at many all-inclusives in Mexico and this was the best. It is a huge complex that is interwoven with lovely walkways through meticulously groomed grounds. Although they have removed a huge chunk of the original jungle (developments do that) they have left much of the jungle intact with iguanas and birds wandering through and with signs telling about the critters. They also encourage recycling and seem to have a foward thinking environtmental look. It was fun seeing and interacting so many European folks and there influence (not just the men are topless). Though they may smoke more, we were in an entirely smoke free building, and the restaurants have smoke free areas so that was not a problem. The food was fine and abundant, service was impeccable, cleanliness was great. Wonderful beach...probably about 1-1.5 miles long, great for running and walking. Great gym, great snack bars, great pools. Even saw a sea turtle while kayaking!!
We just loved the area. The beach was clean, staff was friendly, BUT the food was horrible. Breakfast good, lunch and dinner we did not care to much for. If I did have the chance to go again we probably would. A good vacation and you don't put on much weight>>>
The trip started with the rude front desk staff. no service. no follow through. The floors in the rooms were filthy, the linens stunk the pillows and beds were as hard as rocks. The tv controllers in both of our rooms did not work. The air conditioning in one of our rooms was broken. The safe was broken. Several of the lights did not work. We reported these to the front desk several times to no avail. The bellman up front was supposed to have a van waiting for us one day alas, they did not schedule as planned either. bar service is very slow. on several occasions we had to serve ourselves. Some wait times 20-25 minutes. This is not a four star hotel. Neither is it cheap. On a 1-10 scale I would give it a 3.
This is a beautiful property, but that is really where the good stops. It is a long ways, approximately 50 miles south of the cancun airport, has very few english speaking employees, the grounds are huge and requires a lot of walking to go anywhere including to eat or get a drink. The buffet is just ok, but caters to the south american clients which means you have to look hard for something you can eat. Breakfast is good. The beach is beautiful, but there is no drink service on the beach and there is no drink service at the pool other than gpoing to the bar. Don't tip anyone. Your service is no different. I saw no one else tipping, so I stopped after the third day.
This was our second trip to Barcelo Maya Beach Resort and this time we went with another family. The beach was beautiful and had soft white sand. Food was always available and there was lots of variety that the whole family could find something to eat. Loved not cooking the whole vacation. The grounds are beautiful and tropical and we loved walking around the place after dinner at night. Rooms were big enough for all 4 of us to stay in one room and they were very clean. Loved all the non motorized sports being included in the price. Wish the motorized ones could be included also. Felt very safe at the resort and did not mind the teens walking around without us. There was enough to do at the resort that we did not need to leave the resort to go anywhere else. Just loved relaxing on the beach. It is such a good value for your money. We would love to go back again.
Maybe not the lap of luxury, but clean, friendly, amazing beach, great snorkling right off the beach, variety in meal choice, and the kids loved it. Super waterpark for kids and good kids-club. Good price and no long line-ups for meals or at bars. Would stay again.
This place has it all. The beaches were absolutely fantastic. So beautiful. The pools were absolutely fantastic. The grounds were so beautiful and manicured. The rooms were incredible - large, VERY clean, beautiful. Plenty of activities for folks of all ages. I went with my sister in law who loved lounging in a chaise on the beach and going to the spa, my adult sons (it was their birthdays) and 2 of their friends who loved the nightlife, the water sports and the girl watching, but I also saw plenty of others older and younger with children who ALL seemed to be having a great time. Although there were many people the complex is SO big you never feel crowded or cramped. The food was good. Be for real - when you are serving so many all thru out the day you have to expect mass production. I thought they did a great job. Easy access to many of the sights. All in all - WE WISH WE WERE THERE NOW!!!
Got off to a bad start in Cancun had 3 planes land at once and only one girl to get everyone thru customs. Resort was too far away from airport. Would never use Olympus Tours again (stay way from them) the cab fare would have been 1/2 of the amount that the two of us were charged. After dropping off one group our van broke down we were stuck on the side of the road while the driver was flagging down any bus that came along after 20 minutes in the heat we finally flagged down a taxi and paid to get to our hotel. We landed at 3:00 pm and finally got to our resort at 7:30 pm. The staff did not have a record of our payment I booked thru travel website and had a copy of my payment email with me thank god. Room was nice grounds were beatiful. Our safe was broken, we called the maintenance department and they came right away and fixed it. Quite a few of the staff did not speak English at all. Front desk does not make change in US dollars you can only get pesos. The food was terrible same food everyday and the buffet areas were outside and extremely hot. Best place was Captain Morgan's. If going to any of the other restaurants guys have to wear long pants. They tell you you need to wear pants to Captain Morgan's but you don't.
We were actually upgraded when we arrived to the Tropicale, but I have to presume that the hotels in this complex are generally similar. Buffet food was reasonably good - not amazing, not terrible, and the steakhouse we ate in one night was pretty good. The grounds were pristine and gorgeous, and service was attentive although not always prompt. I can't imagine having a bad time here, and I'll definitely be back!