Would you like to save as your currency permanently or for this visit only?
Very nice and relaxing! All the outlets in our rooms did not work well.
Place looked good. Really Clean. Grounds too big. Too much walked by to get anywhere. Staff pretends to care but really doesn't Beware of the tours they are very misleading Not a whole lot too do on the massive grounds Very reminiscent of a low budget cruise ship. A lot of money spent on beauty of hotel but not anything that benefits the guest. Food ok at best No beach besides the man made one. Which is not actually on the beach. The ruins look man made and there are rocks all along the real beach. Don't expect sand. There is none. Don't expectt any major benefit to staying here because of proximity to Excaret. There isn't a major benefit because you have to pay extra for Xcaret just like anyone else would. The unlimited experience is a trap to get you to go for 3 days. Don't waste your 350.00. I could go on and on. We complained about things to staff to no concern
Beautiful Location A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax
The restaurants and the pool areas No shuttle service to get to and from town and the airport
The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
staff was very courteous and service was good and speedy. i thought the recreation was poor. i thought the it was a beach front hotel and the little beach was tiny and water sports were only allowed in a boring little lagoon. so i did get a little bored. also, breakfast was a very poor selection and the receptionist booking ala cart restaurants was very rude.
You can't possibly find nicer people. The staff is extremely friendly and as accommodating as possible. Great atmosphere for families, or with a significant other -definitely not for you if you are single. Beautiful location and maintained pretty well. Great poolside bartenders! Resort almost completely shuts down by 10pm no matter what night of the week. Found ourselves bored which is unfortunate considering we chose this place due to the amount of activities and what we thought would be nightlife. The food was horrible. At every restaurant....even with the privilege option. Good value, great location and people but wouldn't return due to the food.
Walk up to any bar and get a drink (well of course, top shelf extra) FOR FREE! Well, it's included. Needed more dedicated adults only sections/pools.
The Resort was GREAT! Plenty of food and drink. There are many restaurants to choose from and wide variety of foods. The buffets were good, plenty of selections. The five specialty restaurants were very good with the Tapas at the top of the list for us. The staff... WOW!! they were GREAT. Very friendly and helpful. The And there were bars everywhere to satisfy your thirst. The wifi was spotty. And the beach was very rocky. You needed water shoes to get in without hurting your feet. There are only a few spots without the rocks.
The facilities are awesome. Great Beach, Bars, Restaurants, and Pools. Kids had a blast. The staff at the front desk and premium desk were horrible. Not friendly and not helpful at all. For such a nice, luxury hotel this is unacceptable. We also experienced unhappy staff at some of the outdoor bars and of all people the girl handing out the towels. If you don't get a dinner reservation which at times is difficult even though the restaurants are never full (funny because you try to book a reservation at a prime time, the staff says they are completely booked), you have to suffer through the awful dinner buffet. The entire management staff at this hotel should be fired or retrained on how to be helpful and polite.
- Friendliness of Staff - Quality of Food at the buffets - Excellent snorkeling and swimming with turtles - A la carte restaurants - Spring breakers - way too many loud and obnoxious spring breakers here - avoid March and April!
The food was pretty good. The staff were nice. The inability to get reservations at a reasonable time, especially when your friends would tell you there were many empty tables.
Staff very kind and courteous. Animation team is so fun. Wish it was less expensive.
Amazing...and I always choose 5 star resorts. One of the best I've ever experienced. The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
Food, service, entertainment. Everything was perfect in my opinion. Nothing
Everything. It was amazing.
The staff were incredible.. Beautiful resort, good good options Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools
Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Parts of the grounds were very stinky
This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal! The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
Wonderful hotel all inclusive. Fantastic beach, good staff, nice bars This hotel is not in Tulum or close to it. It's in the middle between Playa del Carmen and Tulum. They've not windsurf available as they tell.
BEACH! Absolutely fantastic beach. White sand as far as the eye could see, as well as in the water. You stand in white sand in the ocean which is great and also its very clear. I was standing in chest high water and I could see my toes. Plenty of chairs for everyone and plenty of room to spread out and relax. Room and bed were very comfortable and shower/bathroom were good as well. If your trip is for great relaxing beach this is the place. The food was pretty sub par and the wait staff was very slow and often forgot to bring your drink. They were all very nice just inattentive. They served the same quality of food and the buffet that they did in the restaurants so there really isn't a point to them. If your trip is to be wined and dined, this isn't the place.
The entire experience was mind-blowing. The food and drinks were ever-flowing, and unbelievable, the activities were fantastic, and the resort itself was one of the most beautiful I've ever stayed at. The language barrier with some of the staff was a bit of a drag, but once you found the right people it was smooth as could be.
Beautiful location, lots of trees and wildlife :) you feel like you are away from the world and on vacation. Rooms are clean, beds are comfortable. Not too crowded. Adults only. Very good entertainment staff from Vera Club offering nice activities (yoga in the morning, dance lessons, water polo etc). Juice bar on the beach was great. And the waitresses serving the beach and pool area are fast and polite, asking you if you want more drinks all the time - which is great when you are in vacation. Food was average. Nothing super exciting. The Asian restaurant and tapas bar was probably the best. The waiters and service are not as great as in other 5 star hotels - slow and unresponsive, not always with a smile ( most didn't look motivated, perhaps it's the tip situation since most of the Europeans in the hotel don't tip). The beach is very nice, although the sea had a lot of seaweed when we were there in August. And the little cherry on the top - Catalonia has this new concept of premium service so some of the areas, restaurants, best seats with best view and quality liquor were not available to "regular guests of a 5 star hotel" and only available to "privilleged ones" -seriously I would change the choice of words - you don't want to hear "sorry these seats are only for privileged guests".
Resonable price for good service.Good location. Only one of 3 restaurants has a realy good food.This is close to the sea-side restaurant. Two others is suitable for breakfast only. Fresh water is very poor quality.It's realy salt.. And for drinks also.
The food at the grill was excellent. Awesome pool area and good drinks. Great value for the money. Beds could be a bit better. The mattresses were not very supportive
Pool bar service was great
This has been our favourite beach for the last 13 years. We have been to the hotel for 9 years, the hotel has improved , we still enjoy the beach and sea most of all.
The resort is on the small compared to others but I like it better because you can walk anywhere in just a few minutes and the staff gave us excellent service! The grounds are very well maintained and there is wildlife everywhere, also the beach is beautiful!!!! We got the privileged package which gave us access to a wonderful beach front restaurant called bloved which had excellent food and drinks! Will def visit again! they train the staff to push their time share pretty hard and they will try to set an appointment for you to attend a one and half hour sales presentation, we had just arrived to the hotel and wanted to go to our room after a long trip so it was a little annoying to sit in the lobby for 20 min with the person trying to set the appointment.
It's a really nice hotel, good food & great selection of branded alcohol! Would reccomend it if you would like to relax and get good value for money. But do book on internet, dont try to go to the hotel with no reservation as they have much higher prices No complaints really, all good! But coctails are far too sweet so you need to explain to barmans exactly what you want!
Excellent location. A relief to be at a resort for adults only. Excellent staff, surprisingly excellent food and services. Highly recommend as a place to decompress in a few days-we were there for 5 nights and enjoyed everything except gaining a few pounds in weight!
Supurb beach, great facilities, quiet and relaxing, adults only, lots of variety in the food, which, for the most part, was well prepared. tv reception was poor to non-existent but free wifi was great
The staff were very helpful and i loved how the hotel embraced the environment and built around it. The bed sheets smelled a little funky....
I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite. I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.
Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo Improve the customer service
Rooms are terrible Bee Hives next to your room Mosquito are outnumbered the guest Very Dark No air condition No sun in the rooms Beach is rocky Don't go their
The food was good and bar staff was friendly. The resort itself was also beautiful. I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.
Very attentive staff and good facilities. The grounds are very verdant with lots of wildlife to see, such as iguanas, geckos and crabs There are some sorts of people you can never get away from and some of the guests fell into this category
I liked the remote, jungle setting of the resort and the feeling of a small town within the jungle. The rooms (at least the room we were given) was very outdated and small. The walls and doors are very thin and we could clearly hear the TV and conversation of the people in the next room. The beach was not clean, trash that had washed onto the beach was not pickup up.
Room With Out BedBugs BedBugs Attacking Me & Front Desk Not Willing To Help Me, They Just Asume I Am Making It Up.
The comfort and the beautiful white beach everthing is so perfect have recommend it to friends no
This is definitely a place families can go with their kids. There are lots of animals and outdoor activities. I would recommend bringing your own shampoo and conditioner. the beds were okay, could have been better, but outside of those things the resort offered great food, lots to do, and gorgeous scenery. The beach, unfortunately, is way too rocky to swim in, but you can still get in. Temperature was perfect! This only thing I didn't like about the resort is that the room smelled of mold the entire time and the shampoo (no conditioner) was not good for us at all. The beach, unfortunately, is way too rocky.
Wonderfull hotel all inclusive. Nice cocktail, nice animals no wi-fi, you need taxi for playa del carmen (but probably is better tha is not so close!)
Food and drinks were very nice, also all your stress goes away, as a family its the right place for your holidays
The location, the staff and the quei nature of the place. No bar facilities after 1500.
Location-friendly staff Internet- breakfast-room insulation- ask first before you do anything
The architecture of a "Hacienda" style hotel made it seem quaint and inviting. Breaskfast food was made to order or buffet style and delicious. Filthy dirty floors in the hotel room; no clock(took 6 calls and 3 days before we received one that didn't work and then one that worked); no top sheet on your bed; stained towels; stained bed comforters; hairdryer didn't work; ants on the table where you eat by the pool; over 100 small tiles missing on the pool floor; waterfall doesn't work; building is need of repairs; very thin walls; slow guest services; toilet seat didn't fit; needed to hold toilet handle down to flush;
Everything: spa, room, the quality of the service, the welcome and friendliness of the staff a bit far from the beach
Great place to stay on a budget...Hotel is 10 year old...Hotel room was fine, but dont stay in room 311-1...Next to water pump which makes a loud noise and can disturb your sleep...If you plan on going into town it is a 20 minute walk or take a cab for around $5...The spa looks like it has not been maintained very well...The restaurant attached to the spa is closed....The jacuzzi doesn't work very well...but the steam and sauna work very well and are nice...The place overall is very safe and quiet and right on the golf course...If you can put up with things that aren't perfect and service a little less than desire...This can be a great place to stay on the cheap if you just need a place to relax...Just don't expect 4 or 5 star service...
Excellent service and friendliness of staff Beach access wasn't in walking distance.
The Hotel has a nice look and an amazing pyramid on the entrance. However the pyramid is the SPA not the hotel. Breakfast is good. My room was very comfortable with a tub on it There was a wet smell on the room, we asked for a 2 double bed room and they gave us a queen bed room (we are traveling with a baby). In the last night we lost the hot water and I called the receptionist to complain. After 2 hours no return and I decided to walk for it. The receptionist suggested us to shower the baby next morning... freaky, huh? By the way, baby was full of sun lotion. Anyway, we recommend this hotel however it was below our expectation
Very good breakfast, very nice swimming pool. For 40 euros a very good choise. It is half hour walking (in nice surrounding) to the center. For us no problem, but it maybe for other people this may be a disadvantage. There is no service of food and drinks after 3 o'clock PM, but 10 minutes walking from the hotel you ' ll find restaurants ( and an OXXO), so that was no problem for us, but it maybe for other people.
The hotel is located away from the city & the beach. The only transportation way is to use a taxi. For golf it is maybe excellent. 3 of 6 days of our stay was the pool unusable for cleaning. Walking to the city took about 40 minutes....
The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise. A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs. The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.
The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change
The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing! This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.