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The room the price the cleanliness . . Staff pleasant and helpful No wi fi in room
The Executive room was very comfortable, the restaurant nicely decorated and clean, breakfast was nice and there was no waiting. there was nothing to dislike,
Everything about our stay from start to finish was absolutely superb. We will definitely be returning. Only issue is the parking. However this was quickly resolved by staff moving their own vehicles.
Decor of hotel, helpful and friendly staff, room size and facilities, comfort, bathroom, restaurant - very good breakfast, location. Parking not sufficient for guests and it wasn't clear where we could park nearby. If they can't improve guest parking, they just need to give a map of where to find the nearest car park.
lovely friendly welsh staff. Very nice room.Handy for Swansea
Limited parking space
The room and entire hotel was very good. The restaurant was very well designed. The free continental breakfast looked to be little more than bird seed and water. The charge for a cooked breakfast was ten pounds. Therefore, I did not bother with the continental breakfast, and paid four pounds for a cooked breakfast in the local cafe, two minutes walk away.
When I booked online with my debt card I assumed I had payed. But when checking out I was charged, and told that the online booking does not take payment. This has been the first time I have encountered this and it is confussiing when treying to budget.
Very chic decor Better lighting over desk
Very comfortable, clean room of good size. Had a feeling of luxury about it, yet was a standard room. Is ideally istuated in the town centre and very good value. Was a good £10 cheaper than the Express Holiday Inn nearby, and also included continental breakfast. Despite my asking about it, the member of staff on duty at reception seemed reluctant to let me park in the secure underground car park, instead suggesting I parked in the small open car park immediately adjacent. (I was a late arrival at night.) With two other cars already in this very small car park it was difficult to manoeuvre into the only space available.
hotel staff were very good & friendly, even doing breakfast for 3.0am in the morning.
more non smoking rooms
The hotel is very clean with exceptional staff all very helpful and alert, Great for a overnight stop wouldnt hesitate to ue again. wifi should be free, its pretty expensive compared to many other places I travel too.
Convenienant location and easy to find. The hotel was very clean and comfortable. The friendly staff made our stay stress free and relaxing
The location - excellent access from the motorway and into Swansea
ease of access and cleanliness of room and bathroom there was nothing to dislike, could do with more tea etc. in room
room well proportioned and designed pillows too hard Tv too loud at breakfast unable to read paper
The bed was excellent and I got a great nights sleep. Receptionist was very helpful too. Nothing.
very helpful staff not enough non smoking rooms
Very quiet and peacefull. Breakfast was good. Looking to go back for a longer stay next year to explore the area more.
The bed was quite squeaky, squeaking each time you moved! Another pillow would have been more comfortable
Personal service, decent room, breakfast ok
Comfortable and clean accommodation with very good service No
The cooked breakfast was made from excellent bacon, eggs and mushrooms and the use of a fridge for fresh milk and the option to store one's own food was a useful extra.
Staff were very friendly,the rooms were spotless,couldnt fault a thing,great place to stay.
the location was stunning and relaxing. Our host was extremely helpful with regard to places to see and local information - far above our expectations. We will definitely visit agin and recommend to others. breakfast was perfect with plenty of choice and quality food.
Good situation for visit to Gower and waterfall area. Accommodation comfortable. Owner very helpful regarding travelling about area. Owner friendly and approachable at all times. None
Generous and cordial staff. Helpful with suggestions and directions. Beautiful garden and view. Difficult to find. Narrow roadways to get there.
Comfort, good location, friendliness of staff, ease of parking, view from room None
the rooms the brassere the location
value for money
Ideally positioned in centre. Clean Quite and comfortable.Bedroom and leisue facilities excellent Staff helpful well worth £10.00 per room more than travelodge would definately recommend Oh and free parking in city centre priceless!
Clean, confortable room with friendly staff
Location and free parking. Both were conveinient for my business trip Room was not 'Superior' and was told by staff that 'All our rooms are superior'
Lifts are very small (perhaps accomodating 2 people and luggage) On this occasion and a previous visit 1 of the 2 lifts was under repair which meant we had to lug our cases down to reception from the 7th floor. Not ideal.
Really nice hotel with friendly staff. Very close to town centre and easy to get to by road. Lovely warm, clean rooms and comfy beds. Would definitely stay again. none
Position excellent-very important as we travelled by train.
Closeness to city centre and train station the lifts were bad! very slow! and hairdryer was not user friendly. needed a plug socket beside bed and underneath dressing table.
Excellent room with views over the marina. Particularly liked the terraced area overlooking the beach. Service in the restaurant could be improved.
Efficiency, restaurant staff charming Food offering pedestrian
Very comfortable well designed, stylish room.
Location was easy to find. Hotel reception staff were excellent, especially as they had no notice of my booking
Courteous staff and a lovely room. Very clean and the bed was really comfy. Was not able to use the phone in the room without a credit card (I wanted to pay cash).
The staff and food at the Bar was very good (see note below) about the Restaurant. Evening Food at the Restaurant was appalling. It's a shame that there is no lounge area overlooking the sea.
Staff very helpful. Extremely good location. Room not ready despite arriving after the check in time
The swimming pool The milk allocation for the in room tea / coffee was a bit stingey.
all in all the hotel staff were helpful Yes i paid for this hotel for a friend to stay in who came down from London she checked in very late, when she eventually, unpacked i meet her or a drink to go over the following days proceedings in court, I left to my home and received a call telling me that she had went to use the bath room and found a condom floating in the toilet, Due to the late hour she wished not to cause any problems.I apologised to her and said i will take this up as soon as i can. I am sure this is an oversight but still very embarrassing for me as i had paid and booked this hotel for a friend who was down to give me support and evidence while my court case was on going. Regards Mr Scott
Helpfulness of staff.Comfortable beds and exellent food. Limited tv channels.
Convenient and clean. Felt like a better hotel than it really was. Unusually uncomfortable bed. Felt worn out and in need of replacement.
Clean, modern and bright feel to hotel. Comfortable bed and everything we needed . The staff were friendly and helpful. Good location and I agree about Park and Ride should be more advertised - excellent service to centre of Swansea. Reception area was a bit too open and too close to the bar, I would prefer a more private lobby area.
Comfortable bed, nice decor, no carpet on floor, reasonable price.
location Sub standard accomodation - poor state of repair - cold room
Not very clean. Staff mostly indifferent with one member very ignorant & rude. Food supposed to be available till 10 but most of menu not available at 9 on our first night,tried breakfast following morning but ate out after that. Will stay elsewhere next time we go to Swansea
It was a nice hotel apart from the fact that it was freezing cold! My wife and I had to keep our coats on in the restaurant as we waited an eternity for our meal.
The room was lovely and very modern. No.
The price of the room only was reasonable. Extremely dissatisfied with breakfast, It was cold, the bacon over-cooked and not value for money.
It was quite close to the area of Swansea I wanted No comlaints
Appreciated coffee shop and excellent gym facilities
The noisy music
Excellent breakfast. Staff polite Some noise from bar area on one night only. Room was on top floor above reception area.
room excellent and all arwas of hotel very good it was a pleasure to have the choice of a full english breakfast surrounding area a bit like a building site but this will be rectified soon a bit confusing finding way into car park
It was easy to navigate all areas & the staff were very helpful
The room was spacious and the gym facilities were excellent. The breakfast had a wide selection of hot and cold food. There was a constant noise from the air conditioning/heating even though it was not switched on - solved only by disabling the power. The pub had run out of bitter and half of its menu was off. We ordered fish and chips but were given fries - the food was basic to say the least. In the restaurant we ordered a medium-rare steak which was well-done and took 30 minutes to arrive. The restaurant was closed on Sunday evening, not what I expect from a 4 star hotel. There was a lack of visitor information in the room and hotel reception, e.g. no town centre map.
Clean. Brand new hotel. Good Breakfast choice T.V. in room good
The room was very spacious. The staff on the desk when we checked were not very helpful, it was very rushed and I didn't get a satisfactory answer to a payment query I had.
Fantastic hotel with excellent service
I enjoyed the relaxed yet professional atmosphere of the hotel The service for breakfast on the Saturday morning was poor, I had to ask for plates on the hot plate and the table next to us was empty for a long while and had not been cleared the whole time we dined.
Easy going but lively. It buzzed with people who all seemed to be enjoying their stay whether for business or pleasure.
Ambiance, friendly staff. Excellent breakfast. No Worcester sauce!
Helpful staff voluntarily organised a snack for me due to my late arrival. Large, comfortable bar with friendly service. The car park was full and about 100 yards away from the hotel, but not a major problem.
Completeness of visit... The hotel bar and restuarant were all avialable Would have prefered wireless internet
Friendly staff, secure parking very good location.
staff and food quality
Good location close to shops and amenities.Quite modern downstairs with good reception area and bar area. As there were numerous problems from the moment we arrived on Sunday until our departure on Monday straight after breakfast ; we are disappointed that you do not wish to know by providing a box to air our grievances. You will therefore only glean half of the information and as a result not obtain a true reflection on our stay.
it was central close to the shops and bars but far enough away to enjoy some peace and quiet there was only one thing that spoiled it the person staying in the next room started playing loud music at 6am and it took staff 2 and a half hours to get them to stop
Dinner, menu very good, experience not so good. Breakfast, quality of cooked breakfast was very good.
i only stayed 1 night and found the room fine, the breakfast was good. very close to train station which was a bonus as i needed to use the train. the £75 per room per night was a little high. there were some unsavoury characters hanging around the hotel bar.
We had a major problem unrelated to the hotel and the staff acted above and beyond the call of their duty to assist us, even using their own car and knowledge of the local area. Truly marvellous customer service.
The staff were very pleasent and friendly cant fault nothing enjoyed my stay there very much would come again.
staff were very friendly and helpful, food was nice, catered very well for the wedding. nice room and views and very clean. tv was fuzzy and had poor signal on some channels, breakfast was poorly organized and many had to wait a long time to be served, room was too hot.
Modern look, location A bit noisy outside. Air-con kept turning on and off when it was switched on.
Staff very friendly and helpful.
Hotel was in the centre of Swansea and very close to the railway station ansd shops and restaurants. Hotel was very warm and air conditioning could not be controlled from our room.
Clean & Friendly Parking can be difficult
Very homely and welcomeing. Rooms are massive and clean. Great service. Inside the kettle was scummy.
A friendly welcome and helpful staff with spotlessly clean accommodation. The bed was a bit hard and the shower a bit weak.
Excellent service, room and breakfast. Felt very welcome, a home away from home. Nothing, everything was excellent.
Spotless: Friendly:Helpful: Excellent facilities. None
I think that the Alexander is one of the best hotels in England. It's extremely clean and the breakfast is simply delicious.
Very friendly staff and good location. Breakfast was great as well
The hotel staff was friendly and with very good servies. The room was very nice, comfortable and clean. It was a very god hotel that I and my familiy will coming back to soon. I like everything.
The proprieters were courteous, helpful and friendly. The hotel was very comfortable and clean and everthing was provided even phone chargers and umberellas! Just a little bit too far away from the centre of Swansea.
The staff were very friendly and made us feel very welcome from the moment we arrived. The food was lovely. The hotel itself had such a homely feel to it. A home away from home. I can't think of one bad point to write about!
Friendly clean and helpful None
Clean, staff great, room good value for money. My room was so noisy I had to get moved in the night! The room I was in was too near to the local night club. Breakfast too expensive! They forgot to valet my room during the 2 nights I was there, but sorted out fresh towels as soon as I highlighted it!
Centrally situated, very good breakfast The cleaning lady kept forgetting to check the bathroom, very noisy especially at Saturday night when drunk young people kept coming all night long, yelling at the corridor
grate location parking friendly staff bars shoping will come back . all ok
Very noisy on saturday night from bars and clubs down below. Also noisy male guests next door.
The freindly greetinng, cleanliness off room and the quietnesss to say it was on a street renound for its nightlife.
Handy parking next to hoel and reasonable priced.Basic and very clean.staff friendly. nothing
Just a great place to stay Needs to have free wifi.
comfortable and clean. attentative staff and good food
service, very lively atmosfhere in bar and restaurant, quiet in the rooms location, a bit busy on a round square
The staff were great, the breakfast left a little to be desired in that there was not the obvious option of fried eggs, and the tea in the pot was only enough for one cup, and it was only just warm!. See above.
Decor was brand new and service very friendly.
Good service and value for money Food was excellent
good location clean and comfortable staff very helpful and food in the restaurant was very good
Friendly and pleasant staff, clean and modern hotel room with lovely bathroom and excellent restaraunt and bar. Our hotel room was very warm (even though it was cold and wet outside), perhaps the rooms could benefit from air conditioning units.
Particularily nice & friendly staff
Evening meal was great value and very nice. You really could not knock it. Breakfast was awful. It was a buffet and generally nasty, not what I was expecting after the lovely evening meal! Bathroom smelt of mould too. Apart from that the place was clean and above average..( I wouldnt want to stay more than one night!)
Very good value for money.
Well appointed room and good value for money TV did not work very well - poor reception/sound
Quiet, warm & comfortable room with excellent shower/bath. Great outlook. Main feature - open fire, was not lit once during our 3 day stay - disappointing. Evening meal was mediocre.
Service, support for mountain bikers
Afan lodge is a very modern hotel excellently placed for mountainbiking with friendly helpfull staff and acosy atmosphere. Top marks>
Mountain Bikers well catered for with secure lock-up.
Friendly owner, clean comfortable rooms, suitability for mountain biking, climate control in rooms, quality of furnishings and fittings No wi-fi in rooms as advertised, no thermostatic mixer for shower
Excllent setup, ideal for mtb in the area. Staff were very helpful in all aspects, particularly with guidance on trails in the area. No bad points to speak off.
Staff verry helpfull with good local knowledge located right on the mb trails the food was lovely Slow internet no shampoo
Staff were great from moment of arrival to departure, nothing was a problem to them
Excellent food, staff and facilities Bed not very comfortable