Hotel Promenade

Guests have praised the food at Hotel Promenade, describing it as lovely, well-prepared, and inviting. However, some have mentioned that the breakfast menu was repetitive and the room service breakfast was not up to standard.

The staff at Hotel Promenade are frequently described as friendly, helpful, and accommodating. However, some guests have mentioned issues with the bar being closed and the reception not being adequately staffed upon arrival.

While guests have praised the cleanliness and comfort of the rooms, some have raised concerns about faulty toilet sets, uncomfortable beds, limited TV channels, and issues with bathroom maintenance.

Guests have highlighted the central location, friendly staff, and spacious, clean rooms at Hotel Promenade. Additionally, the hotel's safety measures and reliable WiFi have been positively noted.

Some guests have expressed dissatisfaction with the swimming pool, noting that it appeared unclean and uninviting. Additionally, concerns have been raised about the lack of alcohol allowed on the premises and the limited entertainment options on TV.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

The hotel is conveniently located near several attractions such as Lowveld Botanical Garden, Mbombela Stadium, Chimp Eden, and Sudwala Caves, making it a great base for exploring the area.

Some guests reported issues with room amenities such as faulty toilet sets and torn towels. It may be beneficial to inspect the room amenities upon arrival and request replacements if necessary.

While guests praised the breakfast and dinner, some mentioned that the food was average and that alcohol was not allowed on the premises, which was not clearly communicated during booking.

The hotel offers services such as room service, conference rooms, wedding services, and a business center. Guests may want to inquire about these services in advance to make the most of their stay.

While many guests appreciated the cleanliness of the hotel and rooms, some reported issues with the bathroom needing attention, including peeling paint and moldy grouting. It may be helpful to check the bathroom upon arrival and request maintenance if needed.

The hotel offers airport shuttle services, which can be convenient for guests arriving by air. Inquire about this service when making a reservation or upon arrival.

Some guests mentioned that the hotel was undergoing renovations during their stay, which may have impacted their experience. It could be beneficial to inquire about any ongoing renovations before booking.

Some guests encountered issues with room facilities such as TV cable not working, no kettle, and clogged washbasins. It may be helpful to verify the availability and functionality of these facilities upon check-in.

Guests appreciated the friendly staff and the hotel's central location. However, some mentioned concerns about safety and the surrounding area. It may be advisable to inquire about the hotel's safety measures and the surrounding neighborhood.