Overview

Borough Arms Hotel

26 King Street, Newcastle-under-Lyme, ST5 1HX, United Kingdom
+44 178 262 9421

$52+

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Rates

Overall guest ratings

7.6/10 Good
Based on 392 reviews
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Review highlights

  • 10.0
  • 9.9
  • 9.6
  • 4.7

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  • Friendly service

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    About

    The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-Under-Lyme and Stoke-On-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today s visitors. Close to the centre of the historic borough of Newcastle, The Borough Arms Hotel is convenient for both business and leisure visits to many local attractions, including Alton Towers, the English Peak District, the Staffordshire Potteries, Stoke on Trent, the Staffordshire Moorlands, Cheshire and Derbyshire.Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 hour front desk
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    Overall Rating

    7.6 Good
    Based on 392 reviews
    • 10.0 "Incredible bar."
    • 9.9 "Excellent breakfast."
    • 9.6 "Excellent value."
    • 9.2 "World class service."
    • 8.8 "Food is delicious."
    • 4.7 "Rooms are not good."
    • 1.7 "Horrible vibe."
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    Overall Rating

    7.5 Good
    Based on 192 reviews
    • 9.9 "Excellent breakfast."
    • 9.7 "Excellent value."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.9 "Food is delicious."
    • 8.3 "Location is great."
    • 5.8 "Average comfort."
      6.9 "Beds were acceptable for 69%."
      5.9 "Only 59% said rooms were big enough."
    • 4.5 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      2.6 "74% had problems with the shower."
      1.1 "89% thought they were poorly maintained."
    • 2.7 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
    • 1.6 "Horrible vibe."
      2.6 "Unfriendly atmosphere, according to 74%."
      0.0 "100% criticized the unstylish hotel."
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    Overall Rating

    7.6 Good
    Based on 199 reviews
    • 10.0 "Incredible bar."
    • 9.9 "Excellent breakfast."
    • 9.5 "Excellent value."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 8.9 "Location is great."
      7.2 "Great parking, according to 72%."
    • 4.8 "Rooms are not good."
      1.8 "82% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      2.4 "76% had problems with the shower."
      0.0 "For 100%, the rooms looked old."
      2.2 "78% found problems with the furniture."
    • 1.7 "Horrible vibe."
      0.0 "100% criticized the unstylish hotel."
      4.0 "60% didn't like the unstylish hotel."
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    Good to know
    "Friendly service"
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