Newcastle-under-Lyme Hotels

n/a

£4 per hour for internet and only available in bar/took 1 hour to connect. No shampoo or hairdryer in room. Lights not working. Parking not available until 21.30 as priority given to function not guests.

nothing

room very small and in poor state, bed so uncomfortable,bathroom and shower cubicule grubby,curtains did not match and were hanging off.

Bar in front of the reception. Breakfast is ok with some range of selection.

Restaurant was not good. Lack of selection, not good service. Convenient to take dinner at bar.

Good location and excellent value. Friendly and helpful staff.

lovely room and beautiful hotel

The re-furbished areas are good

The non-refurbished areas less so but efforts were made to explain and the price was fair

Fabulous breakfast and meals at the Taybarn. Staff very friendly too, at both the hotel and Taybarns.

Excellent room, helpful staff, excellent breakfast. Good value.

Tea/coffee supply not topped up in room between 2 night stay.

The location is good - very close to the M6 and with a well-stocked service station shop nearby.

Unfortunately this hotel is very dated, particularly the bedroom furniture. The mattress was extremely lumpy and when mentioning this to the receptionist it seems this is a known problem at this hotel. The room was also rather cold and the heating didn't seem to work properly.

Simple, to the point and efficient. Clean, welcoming and helpful. Perfect for a short stop-over beisde the motorway. Not 5 star, but certainly not 1 star either. What it says on the tin. Recomended for mianly stopovers, ... and maybe even a little longer.

Shame food is not included in the great price. The discount is better than nothing though (essentially 10%)

warm and frendly

the tv did not show all channels and some like itv keep freezing

the layout of the hotel was excellent everything was easy to get to from the car parks to the reception and the lounge right through to the rooms

none

Very freindly staff; nice rooms and reastuarant/pub; excellent breakfast; nice ambiance

None

Warm and comfortable. Excellent breakfast.

Staff friendly and very helpful, room clean and comfortable, breakfast very average.

The hotel was comfortable and good value for money

Location, pleasant cheerful service, very clean and presentable andgood value for money.

We stayed Bed and Breakfast and the breakfast was wonderful. Very good value for money. Also, the room was very comfortable and nicely furnished.

We didn't have any complaints at all about our stay. It was very pleasant and comfortable.

Spacious room in a wonderful old building with loads of character. Friendly staff, always keen to help.

Building and rooms a little 'tired', albeit warm and comfy. Bar meal disappointing.

Excellent customer service. Our 2nd room Had a curtain down and they were promptly changed rooms

Not enough hot water Bar food expensive but poor

excellent location for where we were going, convenient, good service, no dramas!!!

Staff was excellent, very helpful. Walking distance to Britannia. A good value for what it was, breakfast was adequate.

I would think most of their customer base are football fans, so not to have sports channels in the rooms or at least in the lobby is a service they are missing.

Nice bar staff.

uncomfortable bed.

Hotel near town centre

Beds in poor condition

Convenience of location

Accommodation very tired, needs a good freshening up; breakfast not starting till 7.30 is late for business clients with 8am starts elsewhere; expensive when breakfast not included given the standard of the accommodation.

Spacious room with all you needed. The breakfast was very good except for the lack of marmalade and the a.m. service was helpful and friendly..

No staff on reception on arrival. When we found someone from the bar he was not very informative. Temperature was hot in some areas, cool in others.

Staff amazingly friendly; exceptionally clean and well equipped room; lovely shopping area on the site.

The toilet door is not really appropriate...frosted glass with no lock or seal...not everyone wants to share or hear toilet sounds!

The resturant had a good menue to select from, and the prices were well set so that you did not feel you were suplementing the reasonable room pric.

The glass doored toilet/shower room may not be to everyones taste, though as a spectical I enjoyed it.

The breakfast was excellent. Breakfast waitress first class.

the hotel was fantastic, it was clean and spacious and ideally located for motorway access. it was in close poximaty to alton towers (its just a 30 odd minute drive away). the staff were very friendly and proffesional and we could not fault our stay . the hotel has its own pool which can be used by guests at no extra cost, however directly across from the hotel is an indoor pool facility called water world.this hotel definetlyl deserves its four star rating.

Helpful and friendly staff. Good central location near Stoke railway station.

Room we had was slightly dated and tired looking.

Staff helpful

Tired old hotel, in need of some tlc. Room was cold, had to have extra heater. Taps moved when turned on/off. Walls very thin - snoring could be heard from room next door!Bed lumpy and uncomfortable. Breakfast the first day was cold - due to a wedding beng set up in the normal breakfast room.

Fantastic host, great location and great hotel.