Newcastle-under-Lyme Hotels

Need good decoration upstairs where are the bedrooms.

Central to travel routes, good parking Bar prices were pretty steep, 2 double vodka's a can of redbull & an archers and lemonade - £17 plus! Defeats the object of looking for a cheaper rate on the internet with such high bar/meal prices. Though the staff were extremely friendly and happy to help.

Comfortable beds; food - restaurant (alrhough food in the evening could have been better) Restaurant - buffet style evening meal (Taybarns). Food not replaced quickly enough so couldn't always have what you wanted to eat especially the Indian selection; chips; pizza and soup.

Convenience Noise proofing was poor quality

Staff were helpful when I had an enquiry about the price of my bill

Breakfast was g8 The heating was pooor and the bed were really small and we also had problem with the hot water

Friendly staff Very basic room,

I only slept in the room so cannot comment The room and bedlinen smelt strongly of cigarette smoke, which as a non smoker was quite unpleasant

n/a £4 per hour for internet and only available in bar/took 1 hour to connect. No shampoo or hairdryer in room. Lights not working. Parking not available until 21.30 as priority given to function not guests.

nothing room very small and in poor state, bed so uncomfortable,bathroom and shower cubicule grubby,curtains did not match and were hanging off.

Location not far from Keele University, enough free parking space, friendly staff (especially at breakfast!). Bed was good. Bathroom dated and not very clean, small shower, no shampoo. Bedroom a bit stuffy, blankets old and inadequate.Had to go up and down quite a few flights of stairs. Not the best value for money.

Larger room than they had guaranteed. Quiet, clean, good facilities. No shampoo

Nice bar staff. uncomfortable bed.

The room was nice and spacious for a single rate and the restaurant food was good The leisure facilities were small, old and limited. I booked this hotel mainly for the leisure facilities. Foreign restaurant staff who had limited English

the room was spacious clean comfortable and ideal for my family ,it was perfectly situated,the hotel staff were very helpful.

Smell of tobacco stale smoke in the room. No towel rail, no toilet roll holder

easy access to local attractions decor needs updating

it was well situated and had on paper good facilities staff were totally disinterested, particularly in the bar area. everything was very run down.

This is a clean and modern hotel -- probably the best in Stoke. Very welcoming and efficient reception, plenty of parking, nice bedroom, excellent breakfast, very good sauna and steamroom. Air conditioning control did not make any difference to room temperature.

The breakfast was excellent. Breakfast waitress first class.

Noise

very nice, comfortable and easy to reach.

Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.

the room I was in was clean enough in the bathroom but there were a lot of moths in the room and the carpets could have been doing with a clean on the outside edges and behind the beds and cupboards

Helpful and friendly staff. Good central location near Stoke railway station. Room we had was slightly dated and tired looking.

staff friendly and helpful my room was on the 3rd floor. It smelled like it had been used for years by smokers. The furnishings were old and dated.

location, friendliness.

The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.

Friendly helpful staff This was supposed to be booked as an anniversary surprise. Phone call to home to check name of second person staying ruined the surprise. Advised hotel of problem no mention or token compensation received. Not fantastic value for money.

Suites are very well appointed and the food was lovely. Service was also efficient and attentive.

Quiet location. Good parking facilities. Good quality evening meal, buffet style. Were given a good price for having meal and breakfast.

leisure facilities and breakfast we have two young kids but given a double bed and a sofa bed which. was crowded and we did not sleep well at all. As two kids did not want to share the sofa bed so one of each adult had to sleep with a kid. The sofa bed was small and too soft, not comfortable at all. I think the staff could have given us a biger room.

the facililties swwimming, etc were good Lack of a mini bar in the room The food was very expensive . (20 pounds for a 3-course meal) and yet it was just like a normal pub lunch. It gets more expensive with the silly service charge ?

Excellent location for Potteries visits in and around Stoke. Good quality hotel with a good leisure complex at a very good price. Very minor....TV in the room, was old and not very many channels..i.e. not even Freeview channels

Good basic hotel.

the staff were very friendly and the hotel was very easy to find.

Waiting nearly 1 hour to book in

Convenience of location Accommodation very tired, needs a good freshening up; breakfast not starting till 7.30 is late for business clients with 8am starts elsewhere; expensive when breakfast not included given the standard of the accommodation.

Good location, Big room, Good service from stuff Coffe Corner not clean enough

Clean room nice comfitable bed Its getting ready for a bit of redecoration and no remote for the telly.

Location was ideal for our needs. I would recommend this hotel for certain reasons but overall, it was very average. The ill-fitting door caused a strong cold draught and the toilet flush was defective. There was no night porter.

Friendly staff, nice restaurant attached Poor digital tv connection (crackling picture/sound). Room a bit basic for 4*

swimming pool ,restaurant,quick response to requests. fair amount of noise late at night due to wedding guests

friendly staff room service was basic

Food was very good. My room (207) was a little noisy and the bed was very firm.

Staff friendly and very helpful, room clean and comfortable, breakfast very average.