Newcastle-under-Lyme Hotels

Central to travel routes, good parking Bar prices were pretty steep, 2 double vodka's a can of redbull & an archers and lemonade - £17 plus! Defeats the object of looking for a cheaper rate on the internet with such high bar/meal prices. Though the staff were extremely friendly and happy to help.

lovely room and beautiful hotel

Quiet location. Good parking facilities. Good quality evening meal, buffet style. Were given a good price for having meal and breakfast.

Excellent location for Potteries visits in and around Stoke. Good quality hotel with a good leisure complex at a very good price. Very minor....TV in the room, was old and not very many channels..i.e. not even Freeview channels

leisure facilities and breakfast we have two young kids but given a double bed and a sofa bed which. was crowded and we did not sleep well at all. As two kids did not want to share the sofa bed so one of each adult had to sleep with a kid. The sofa bed was small and too soft, not comfortable at all. I think the staff could have given us a biger room.

the facililties swwimming, etc were good Lack of a mini bar in the room The food was very expensive . (20 pounds for a 3-course meal) and yet it was just like a normal pub lunch. It gets more expensive with the silly service charge ?

Reception and restaurant staff were very friendly, room was spacious, clean and comfortable, buffet breakfast was good too. I would use this hotel again.

Comfortable beds; food - restaurant (alrhough food in the evening could have been better) Restaurant - buffet style evening meal (Taybarns). Food not replaced quickly enough so couldn't always have what you wanted to eat especially the Indian selection; chips; pizza and soup.

Staff were helpful when I had an enquiry about the price of my bill

Ease of check in and check out. Cleanliness of room and quality of breakfast

The room was nice and spacious for a single rate and the restaurant food was good The leisure facilities were small, old and limited. I booked this hotel mainly for the leisure facilities. Foreign restaurant staff who had limited English

it was well situated and had on paper good facilities staff were totally disinterested, particularly in the bar area. everything was very run down.

the room was spacious clean comfortable and ideal for my family ,it was perfectly situated,the hotel staff were very helpful.

Hotel near town centre Beds in poor condition

easy access to local attractions decor needs updating

Nice bar staff. uncomfortable bed.

Noise

Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.

This is a clean and modern hotel -- probably the best in Stoke. Very welcoming and efficient reception, plenty of parking, nice bedroom, excellent breakfast, very good sauna and steamroom. Air conditioning control did not make any difference to room temperature.

very nice, comfortable and easy to reach.

The breakfast was excellent. Breakfast waitress first class.

the room I was in was clean enough in the bathroom but there were a lot of moths in the room and the carpets could have been doing with a clean on the outside edges and behind the beds and cupboards

Breakfast was nice. Room was very dated - could really do with updating. Would like to have had a temperature thermostat in room to adjust to my own needs.

staff friendly and helpful my room was on the 3rd floor. It smelled like it had been used for years by smokers. The furnishings were old and dated.

location, friendliness.

Helpful and friendly staff. Good central location near Stoke railway station. Room we had was slightly dated and tired looking.

nothing room very small and in poor state, bed so uncomfortable,bathroom and shower cubicule grubby,curtains did not match and were hanging off.

We found the car parking most convenient.Although given a double room, not a twin as ordered, this was soon sorted.

I only slept in the room so cannot comment The room and bedlinen smelt strongly of cigarette smoke, which as a non smoker was quite unpleasant

Friendly staff Very basic room,

n/a £4 per hour for internet and only available in bar/took 1 hour to connect. No shampoo or hairdryer in room. Lights not working. Parking not available until 21.30 as priority given to function not guests.

Location not far from Keele University, enough free parking space, friendly staff (especially at breakfast!). Bed was good. Bathroom dated and not very clean, small shower, no shampoo. Bedroom a bit stuffy, blankets old and inadequate.Had to go up and down quite a few flights of stairs. Not the best value for money.

That the rooms are appart from the maenbuilding The hotel is sadly enough located in a poor neighbourhood

Relaxed a lot stayed overnight, used the swimming pool, steamroom, and sauna had two treatments, had the weather been better would have explored the grounds yes haveing to walk through the gym to get anywhere

Friendly helpful staff This was supposed to be booked as an anniversary surprise. Phone call to home to check name of second person staying ruined the surprise. Advised hotel of problem no mention or token compensation received. Not fantastic value for money.

The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.

Spacious room with all you needed. The breakfast was very good except for the lack of marmalade and the a.m. service was helpful and friendly.. No staff on reception on arrival. When we found someone from the bar he was not very informative. Temperature was hot in some areas, cool in others.

Good basic hotel.

it was worth the money and the bar/restaurant was good

Convenience of location Accommodation very tired, needs a good freshening up; breakfast not starting till 7.30 is late for business clients with 8am starts elsewhere; expensive when breakfast not included given the standard of the accommodation.

Waiting nearly 1 hour to book in

Clean room nice comfitable bed Its getting ready for a bit of redecoration and no remote for the telly.

the staff were very friendly and the hotel was very easy to find.

Location was ideal for our needs. I would recommend this hotel for certain reasons but overall, it was very average. The ill-fitting door caused a strong cold draught and the toilet flush was defective. There was no night porter.

Staff friendly and very helpful, room clean and comfortable, breakfast very average.

swimming pool ,restaurant,quick response to requests. fair amount of noise late at night due to wedding guests

Food was very good. My room (207) was a little noisy and the bed was very firm.

friendly staff room service was basic