Overview

Borough Arms Hotel

26 King Street, Newcastle-under-Lyme, ST5 1HX, United Kingdom
+44 178 262 9421

$48+

Overall guest ratings

7.5/10 Good
Based on 369 reviews

Review highlights

  • 9.9
  • 9.4
  • 9.3
  • 4.8

Good to know

  • Friendly service

Nearby

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    About

    When visiting Newcastle-Under-Lyme, Borough Arms Hotel is a great choice to consider. The pub is a great place to grab a drink, and guests looking for a bite to eat can check out Ostler Restaurant, which serves British cuisine and is open for breakfast, lunch, and dinner. All rooms offer LCD TVs, room service, and free WiFi.

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    Amenities

    • Free Wi-Fi
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Free parking
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    Overall Rating

    7.5 Good
    Based on 369 reviews
    • 9.9 "Excellent breakfast."
    • 9.4 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      10.0 "100% thought the service was very professional."
    • 9.3 "Incredible bar."
    • 9.0 "Terrific location."
      7.8 "Great parking, according to 78%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      8.3 "Easily accessible by car, said 83%."
    • 8.9 "Food is delicious."
      8.9 "89% loved the menu selection."
    • 4.8 "Not very clean."
      4.8 "52% said rooms were dirty."
      0.8 "92% said the bathroom was dirty."
      4.3 "57% thought it was rather dirty."
    • 4.1 "Rooms are not good."
      1.3 "87% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      0.8 "92% thought they were poorly maintained."
      1.5 "85% had problems with the shower."
      0.0 "For 100%, the rooms looked old."
      0.8 "92% said the bathroom was dirty."
      3.3 "67% found problems with the furniture."
    • 2.0 "Horrible vibe."
      0.0 "100% criticized the unstylish hotel."
      4.4 "Unfriendly atmosphere, according to 56%."
      4.3 "57% didn't like the unstylish hotel."
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    Overall Rating

    7.3 Good
    Based on 188 reviews
    • 9.9 "Excellent breakfast."
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
    • 8.8 "Food is delicious."
    • 8.6 "Location is great."
      7.5 "Great parking, according to 75%."
      10.0 "City centre within easy reach, said 100%."
    • 8.5 "Very good internet connection."
    • 4.3 "Not very clean."
      4.4 "56% said rooms were dirty."
    • 3.6 "Rooms are not good."
      1.1 "89% complained about the bathroom."
      4.4 "56% said rooms were dirty."
      0.7 "93% thought they were poorly maintained."
      1.2 "88% had problems with the shower."
      0.0 "For 100%, the rooms looked old."
    • 2.0 "Horrible vibe."
      0.0 "100% criticized the unstylish hotel."
      4.6 "Unfriendly atmosphere, according to 54%."
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    Overall Rating

    7.8 Good
    Based on 14 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 4.1 "Rooms are not good."

    Overall Rating

    7.6 Good
    Based on 166 reviews
    • 9.9 "Excellent breakfast."
    • 9.5 "Incredible bar."
    • 9.3 "World class service."
      9.3 "93% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 9.1 "Terrific location."
      7.8 "Great parking, according to 78%."
    • 8.9 "Food is delicious."
      8.7 "87% loved the menu selection."
    • 4.6 "Rooms are not good."
      1.2 "88% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.5 "85% had problems with the shower."
      0.0 "For 100%, the rooms looked old."
    • 2.2 "Horrible vibe."
      0.0 "100% criticized the unstylish hotel."
      4.9 "51% didn't like the unstylish hotel."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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