Overview

Borough Arms Hotel

26 King Street, Newcastle-under-Lyme, ST5 1HX, United Kingdom
+44 178 262 9421

$50+

Overall guest ratings

7.5/10 Good
Based on 353 reviews

Review highlights

  • 9.9
  • 9.7
  • 9.2
  • 4.7

Good to know

  • Friendly service

Nearby

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    About

    When visiting Newcastle-Under-Lyme, Borough Arms Hotel is a great choice to consider. The pub is a great place to grab a drink, and guests looking for a bite to eat can check out Ostler Restaurant, which serves British cuisine and is open for breakfast, lunch, and dinner. All rooms offer LCD TVs, room service, and free WiFi.

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    Amenities

    • Free Wi-Fi
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Free parking
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    Overall Rating

    7.5 Good
    Based on 353 reviews
    • 9.9 "Excellent breakfast."
    • 9.7 "Excellent value."
    • 9.2 "Food is to die for."
      9.0 "90% loved the menu selection."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
      10.0 "100% found the restaurant service to be one of the best."
      10.0 "Management was excellent, said 100%."
    • 8.9 "Location is great."
      7.1 "Great parking, according to 71%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      8.0 "Easily accessible by car, said 80%."
    • 4.7 "Not very clean."
      4.1 "59% said rooms were dirty."
      1.3 "87% said the bathroom was dirty."
    • 4.2 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      1.3 "87% had problems with the shower."
      0.0 "For 100%, the rooms looked old."
      1.3 "87% said the bathroom was dirty."
      1.7 "83% found problems with the furniture."
    • 1.2 "Horrible vibe."
      0.0 "100% criticized the unstylish hotel."
      1.3 "87% didn't like the unstylish hotel."
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    Overall Rating

    7.5 Good
    Based on 172 reviews
    • 9.9 "Excellent breakfast."
    • 9.6 "Excellent value."
    • 9.3 "Food is to die for."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 9.1 "Internet works perfectly."
    • 4.6 "Not very clean."
      4.1 "59% said rooms were dirty."
    • 4.0 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      4.1 "59% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
      1.3 "87% had problems with the shower."
    • 1.1 "Horrible vibe."
      0.0 "100% criticized the unstylish hotel."
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    Overall Rating

    7.8 Good
    Based on 14 reviews
    • 9.7 "Excellent breakfast."
    • 9.2 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 4.9 "Not very clean."
    • 4.1 "Rooms are not good."

    Overall Rating

    7.5 Good
    Based on 165 reviews
    • 9.8 "Excellent value."
    • 9.8 "Excellent breakfast."
    • 9.2 "Food is to die for."
      8.8 "88% loved the menu selection."
    • 9.0 "World class service."
      9.3 "93% found the staff to be very friendly."
    • 9.0 "Terrific location."
      7.2 "Great parking, according to 72%."
    • 5.1 "Average cleanliness."
    • 4.5 "Rooms are not good."
      4.6 "54% said rooms were dirty."
      2.1 "79% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      0.0 "For 100%, the rooms looked old."
    • 1.4 "Horrible vibe."
      0.0 "100% criticized the unstylish hotel."
      1.7 "83% didn't like the unstylish hotel."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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