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On the Rhine which was great location Generally felt neutral about experience. Hotel quirky...
Location Hotel staff is very stuffy. Cancellation policy is not acceptable.
Hotel staff were excellent, Restaurant food delicious. We did not mind the fact of the railway line being close by but the hooter that seemed be be blowing about every 20 mins or so all through the night did spoil our stay somewhat.
Roomy, well equipped, the most helpful staff with excellent English. Great view of the river (but we paid for that). Restaurant was very good food, great service, and priced a bit higher than expected. No elevator, no a/C. But we knew about the latter. Also, since the windows were open, there was a fair amount of traffic noise.
Position by the river Charged 15 euros extra for the room when the hotel was empty and also charged for parking when we were told parking was free. Also breakfast was not explained properly and we were charged for Buffet instead of Continental
Rooms were very cozy and clean. Cost to add breakfast was quite high.
Free WIFI but remember to ask for the SSID as it is not visible.
The hotel treated us well and the position close to the river was ideal for the purpose of the holiday which was to cycle. Station was very close and the village behind the hotel had nice places to eat and drink. It is close to the railway line and main road but that did not dsiturb us. The single room was small and basic and may not suit the less mobile. This is also true of the stairs.
Everything was good.
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
The hotels proximity to the airport Lack of parking
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Helpfulness of staff
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Great value for money and shuttle to airport excellent.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Close to the main train station
Convenient to downtown, shopping and train station. Internet access in room and good breakfast.
Conviently located and affordable.
Very convenient location to rail station, shopping, thermal baths, and the city centre. Very efficient front desk service, calming decor and comfortable lobby.
Excellent location. Reasonable price No phone in the room.
The staff was sometimes really not proffessional and made the impression like they can not handle the reservation from booking.com. We had almost every day a new problem. The breakfast was simple and the place for so many guests was to small.
Excellent location, clean and quite spacious rooms, good breakfast selection. Underground parking lot with direct access to the motel. Lady at the reception desk was not particularly courteous.
Excellent location, simple but stylish hotel, clean..perfect !!
It was conveniently located and fairly easy to find. I also liked their energy saving technique of using the key card to activate the room electricity. I didn't like the extra expenses of overnight parking and breakfast. There is no where to park except in the attached parking garage. The discount offered by the hotel to park there was negligible. The breakfast, although very good, was too expensive for what was offered. When checking in, the staff does not inform you of little things, like purchasing the parking discount before you park or using your key card to activate the electricity. It would have saved me from having to figure it out on my own.
Modern design, w/great work of space, a queen size bed, and a totally new & fresh vibe to the room w/a nice view looking down the street to downtown Wiesbaden. Location was super close to the train station as well. Breakfast was tasty too!! Great place w/an exceptionally great price!! Thank you Motel One, I'll use you again!! Have already spread the word to my daughter whom wants to come in August next year.
The cleaniness of the room and the excellent buffet breakfast.
location, price, and the room was pretty nice too. that there was not one phone for customers on the premises. and that the doors did not have peep holes.
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
That it was situated next to the Rhine The extra charges, i.e. garage parking
location, room and amenities. great business center should not charge for internet access
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
We had a peasant stay!
location cheap foam pillows not down like elsewhere in Europe
Very wide range of choices for breakfast. During night, there are only a few staffs available. Due to this fact the service required was delayed so much.
The room is new and clean. And it is not far from the station. The coffee machine is very dirty. I am not dare to use it.
welness club the staff in reception was not helpful at all
The comfort of our room (junior suite) and the location to explore the delights of Wiesbaden. I was a little disappointed that the breakfast buffet was not staffed particularly around the cooking area. I would have liked an omelette.
Proximity to rail station and old town
Absolutely nothing appealed to me. The staff (especially reservations and management) were arrogant and inflexible.
comfortable bed and pillows no free wifi in room
Large business hotel near main railway station and 10 minute walk to main shopping area. Free internet at reception, if you can cope with the screen a long way from the keyboard and at a 90 degree angle. It would have been appreciated if anyone at reception had actually smiled at me at any point. The check-in and check-out was fast and efficient but near robotic. No eye contact, no welcome when I arrived, no "did you have a nice stay" when I left. The food in their expensive restaurant was strangely disappointing and all the staff had vanished when I came to leave. They do not replace used glasses in the room.
Excellent hotel in ideal location. Great value for money and the cleanest room I have ever had.
Clean and modern, easy to use room facilities. Easy to access from the train station. Free internet access which is speedy enough for watching websites and reading news but no good for skype or multimedia Small fridge with drinks (chargeable) which can accommodate a few small additional items. Public transport (which is extremely effective) free during the stay to the hotel and steps away from the hotel entrance. Staff friendly and helpful. Access to the parking facility not clearly signposted and charged additionally at 15 euros a day - this is not clear when booking via Kayak (hotel probably not responsible for this). Visitor has to choose between the noise of the air conditioning and the noise of the traffic if opening the windows. No facility to brew a cup of tea or coffee in the room. Speedier internet access available at a charge (not tried if really better than the free one).
Very comfortable and clean rooms. The staff was extremely helpful and we really appreciated the fact that we were given a free ride ticket for local buses and trains to Wiesbaden.
The location to the railway /bus station.The staff were excellent and the room was comfortable and spacious.We were given a ticket on arrival which allowed free travel on bus and train within the Mainz/ Wiesbaden area. Bus/tram stop outside hotel. The price of breakfast.
Personnel friendly and helpful.
Great location next to the train / bus station Friendly stuff Clean rooms with comfortable beds and everything you need Wi-fi is slow and spotty
It was centrally located in Mainz near the Bahnhof with parking downstairs below the hotel. Reception personnel (except for Sunday morning) were not very friendly. No greeting, no smiling...I felt like I was an inconvenience. Also, I noticed there was only one towel in the bathroom for my wife and I. I called at 1600 and asked for another towel. I had to call again at 2030 because we still did not have another towel. Not a very good response for a 4-star hotel.
Clean tidy good location near the train station, but not close enough to hear the noise of the trains. Staff very efficient and friendly, no problems at all.
Good location, comfortable beds, very clean rooms and hotel, staff was ok but could of been better. Internet was very expensive and so was the breakfast for what you get.
Easy access to transport means (bus and train), clean rooms. Nothing special.
The attitude and service of the staff was excellent! The rooms were comfortable, and well maintained. N/A
Good location, easy access to train station, comfortable rooms. Portions of the building can be noisy at night (street noise), when requesting an iron for the 3rd time, the front desk simply told me maybe all the staff was busy and shrugged off the service request. I left with wrinkled clothes.
THERE BREAKFAST HOTEL IS OVERPRICED FOR THE SMALL ROOM WE HAD
Other than the price, this was one of the finest hotels we have had the pleasure of staying in. The restaurant, Ente, is also outstanding.
good location, very expensive breakfast
Everything was great. Iwish I was able to stay longer Had a change of plans and had to leave early in the morning. COuld not properly enjoy the facilities.
elegent and luxury hotel with a reasonable price the access to the spa very complicated
The hotel was nicely located the staff were very nice and friendly and very helpful the services was excellent Nothing
not the monwy worth it:
1. Thermal swimming pool in the hotel 2. excellent SPA 3. good location 4. good restaurants 5. comfortable rooms
Excelent staff. Valet parking was $20 Euro for 1 day which is a little pricy in my mind.
Staff friendly and helpful, Room big and clean enough, comfortable and clean bathroom with bathtub. No Smoking in the Hotel only outside, calm and relaxed. Breakfast 18 Euros per Person!!!!
Location, cleanliness. Fitness area was small and TOO HOT.
Room comfort was excelent and good location ( very quiet )
Every one was very friendly and helpful Bar drinks were extremely expensive €7.50 for vodka and €2.50 for the coke.
Quiet yet convenient location. Good size rooms. Only 10 minutes walk from the main station and 10 minutes to the town centre. Excellent restaurant for dinner with an interesting menu and very attentive staff
Comfort and quietness of room, excellent breakfast and good quality food in characterful restaurant, convenience of garage parking
Situated in a quiet part of the city but well within walking distance of Main railway station and city centre
Location relevant to our destination was ideal Standard of houskeeping staff is very low
Excellent value for money hotel, clean and quiet, polite staff, sadly did not get a chance to use poool and spa which looked brand new.
Room very good and the breakfast is great. Good price if you book in advance.
very clean, good breakfast
very pleasant staff, wonderful decor, and an exceptional breakfast. OUr children were leaving to return to Canada the following day and it was a wonderful way to end the summer, lingering over a healthy breakfast with great coffee. Also, the hotel gave a marvellous recommendation for a restaurant, where we celebrated my birthday - excellent food and just a 10 minute walk from the hotel - ideal!!! Thank you nothing
The design, comfort, clealiness and the good treatment offered by the staff. Excellent and valuable breakfast. The location was not good, although convenient for me.
the spa was excellent
The staff always made me feel welcome, the first impression is always a lasting impression when one is greeted with pure professionalism. The staff is just great..........................................
Clean, quiet room. Nice breakfast.
The facilities. Parking.
Excellent restaurant Stairs in and out of hotel means hauling luggage. A luggage ramp would be a worthy addition.
Staff answered my question immediately about church services in the vicinity.
This place has got a remarkable amount of lovely and surprising design details. You would not expect such an island of beauty in this area at all.
Very friendly and helpfull employees. Nice, clean and modern bedroom. The food is delicious and a faire price.
Very friendly and efficient staff. I kind of missed a minibar with some night snacks.
Great mattress, air con saved our lives, quiet at least in the back side very friendly helpful staff Bathroom a little cramped - door blocks toilet, and toilet flush button behind seat. It's a 4 star hotel-shouldn't be this way.
It was very beautiful new hotel. Hotel staff kindly told me many pour questions in English.I could relax so much. It is located in Darmstadt downtown, and near Machilda hill. To the station, It takes 20-25 minutes by walk or it costs about 10 Euro by taxi or about 1 Euro by bus. Good location!
Excellent and comfortable
Centrally located brand-new structure, with spacious and modern rooms, very comfortable mattress and bedding, clean bathrooms. Delicious food and great service at the hotel restaurant.
Free drink at check in Price for breakfast much too high
liked the location some of the design features were good no tea/coffee making facilities in room.glass partition between bed and shower. wet bathroom floor when shower is on mollers not open till 9am on a sunday - should be open earlier for snacks and coffee. insufficent lighting
Staff was super nice. We even got a voucher for a welcome drink. Easy quick check-in.
Nothing to really comment about other than it was close to my office work place. But this situation was unique to my situation and not for all travelers. The rooms was small for the price I paid for a 4 star hotel USD $---/nite. The location was not the best and the parking entrance through an auto elevator that is so narrow that you fear of scratching your car when entering the elevator to park.
I loved the park like setting of the Hotel.
Location, friendly staff, excellent breakfast
This was a lovely hotel, beautifully located in a gorgeous park, within easy walking distance of the centre. The rooms were really stylish with a lovely view. Hotel staff were genuinely friendly and helpful. It was a real pleasure to stay in this hotel.
We loved this hotel. The staff are very friendly and helpful. There's lots to do in the hotel, especially for kids. This is definitely my 'favorite' hotel. maby thanks for a great few days.
The size of the rooms, the beds and the breakfast. The SPA area is nice although the decor of the pool is a little kitsch. The distance from the city centre (it's a 25 minute walk) and the fact that they did not clean our room.
The hotel was in an excellent location for getting to the Frankfurt airport. On a Sat am, it took only 20 minutes, door to door. Might be worse during week days.
Excellent facilities, staff and rooms. A superb breakfast and park setting.
Friendly people Long (but nice!) walk to city centre.
Fresh room, top class!
Rooms at the back are quiet and larger with balconies over the huge park and great views. Lovely bathroom and interesting modern room layout. Well run by the ever-present family team. Excellent restaurant which is well worth the high prices. Location is 10 mins out of town; busy hearty breakfast with groups of older citizens..
It was just nice
Noisy room, noisy air conditioning, noisy and vibration from people walking in the corridor, carpet with holes in, noise from equipment outside room, old-fashioned, small dark rooms, poor breakfast, slow service
Very friendly stuff. Rooms were quite big and compfortable. WIFI was available but did not work neither in my room or my colleague's room. Spent 4 days there and did not manage to connect to internet within this time. Would have expected that stuff takes it more seriously and tries to fix the problem.
Everything about the hotel was great. The service that we received from the staff at reception were exceptional. They were all well informed and helpful.
Locaition. Building.breakfast.facilities at the room Cleaning of the room
breakfast swimming pool out of order
The staff are wounderful. They are very helpful and alwas available to help. It will be a great loss if you do not stay in Radison blu Hotel Schwarzer Bock. I hope to come back again Everything is prtfect and well studied. Is is unfair to say anegative word.
Very friendly and polite staff. I found food leftovers in the minibar and clearly visble dirt (a sort of white flakes with a diameter of approx. 4 mm) in the bathroom under the sink.Very discomforting to put it politely.
Very helpful staff at front desk. Allowed us to check in early AM due to early arriving flight. Need more & better info re use of spa facilities. No safety info re use of eg sauna for first time users
The hotel was in an excellent location, the room was large and the internet worked well. Food was only average and the room was not particularly cleaned well each day.
Large room Not soundproof, in need of renovation, you only get free wifi if you are a HH member
Expensive Internet: €22/day is a bit too much.
very helpful staff, walking distance to city center,
Near the center, friendly staff
Proximity to the center of the town No free internet access and parking is too expensive!
Very friendly staff, quiet room, fast and smooth elevator. Due to a wrong entry in the databank, I was first given a room that hadn't been prepared by the chambermaid. The clerk apologized genially carrying my bag while taking me to a new room and gave me a voucher for a free drink for compensation.
Conveniently located for my meetings. Friendly and helpfull staff. Good looking lobby and rooms. Too quiet, no ambience, no live music.
Close to historic center and train station. Good alternative to staying in Frankfurt.
Customer service No
very nice staff, good location no free internet
Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.
The hotel itself was nice. Breakfast was not included and was quite expensive. Also, it was hard to get into the city of Frankfurt from this hotel.
the free shuttle
it was comfortable for teh prize I paid a little loud
team of the hotel at the reciption are very good , the waters also . poor breakfast .
Convenient to FRA Airport
The quietness of the room, the bed was very comfortable, the receptionists were very friendly and answered all questions and the airport shuttle was one of the main reasons your hotel was booked. a little handout on how to use and how to get to all the extras, like pool, outdoor patio, etc. would have been helpful.
I was only there for a single night; hence, I am not in a position to express a complete judgement. Nevertheless, I got a positive overall impression of the hotel Checking in and out was quite efficient. I made use of the Room Service for dinner. The food was good and the delivery time was quite reasonable. May I suggest that the shuttle service to / from the airport be more frequent. While I was waiting for the shuttle at Frankfurt airport, shuttles from other hotels (including other NH hotels) had already come twice to pick up passengers before my shuttle actually arrived.
The shuttle service from Frankfurt airport was poor. We waited 30mins for the shuttle to come, then to be told there was no space ( only seats 6 passengers ) & therefore had to wait another 30mins for the next shuttle, We then explained the event to the hotel reception who really didn,t seem to care.
Nice Rooms, Excellent Breakfast
It was quiet and the staff was very friendly, helpful, accomodating. That the double bed was actually two twin beds put together - and that even with the A/C turned on to high, it was still quite warm.
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Service was too good. Everything was good.
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
Good breakfast and location Wi-fi at $20 a night.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Roomy room No wifi in room unless you paid
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
bad ventilation in bathroom, and hard to get key for locker in sauna
The hotel was excellent, all the facilities, the staff and the minibar was excellent. A special thing to mention is the breakfast, which is very very healthy, I would definitely like to visit it again.
Excellent Room, Excellent Hotel - Highly recommendable - Good Restaurant, Easy Internet Access noisy bathroom! Tabs for water would also not turn off properly
I don;t think that this hotel in Darmstadt could be rated as 5 star hotel...may be the one in Frankfurt?
everything ok internet
Quiet, comfortable room No in-house fitness center.
Too expensive. Access to internet should be included and not cost 15 euro - unacceptable.
Quiet, comfort, nice balconi, chocolate that waited for me on the pillow! The electric lights are too week, at night the room is dark.
no hot water/coffee-making facilities in room
Location by main train station in Darmstadt is excellent In my opinion, this hotel simply does not meet the standard for a business hotel. The staff are not well trained or courteous, there is an absurd amount of nickel-and-diming charges (ex: charging for internet access), and aside from a pool there are not many facilities for guests to use. Definitely would not recommend for someone staying in Darmstadt.
Spacious room in quiet surrounding just minutes from the city centre
Breakfast was great; Beer Garten was a nice oasis 'hide-away' right in the city; Very attentive staff, and on our 2nd visit, got us a room with a softer bed when requested; Fun 'town-square' pedestrian area w/ yummy outside cafes, street performers,shops etc...w/in close walking distance just downhill from the hotel. Only ~ 20+ mins from the Frankfurt airport, great 1st nite (and last nite) vaca accomodations. They even offered a computer in the lobby for guests to use @ no chg. (w/ modern, fast software... Note: the keyboards in Europe are a bit different than in U.S.). A ramp on one side of the front entry stairs would help w/ luggage & people w/ mobility issues....and we allways wish for more grab bars & bathmats in European hotels.
All of the Hotel staff were friendly and extremely helpfull. The Oranien is in the centre of town and as a disabled person, I found the location ideal. We were not aware that the hotel restaurant was closed on Sundays, which meant we had to go out in rather unclement weather to look for somewhere else to eat. We don't think there was any mention of this on your site.
Very good breakfast and and the hotel beeing situated in middle of the town
It a treat that we plan to give ourselves as we travel to Europe each year. It is a true joy and worth every penny.
the position and charm of the hotel. Excellent breakfast buffet.
good personnel, clean rooms and quiet to pay extra for the outside parklot
Efficient staff, comfortable room
When we enquired about a day trip the help we received from the reception staff, Mrs Thomas, was excellent, even better than the towns tourist information centre. Also the access to the internet was free and easy
Close to town.