Overview

Heritance Tea Factory
Top Luxury Hotel

Kandapala, Nuwara Eliya 0, Sri Lanka
+94 522 229 600

Call

+94 522 229 600

Overall guest ratings

8.5/10 Excellent
Based on 771 reviews

Review highlights

  • 8.5
  • 8.0
  • 6.2
  • 4.3

Good to know

  • Nice building
  • Great menu

Nearby

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    About

    Located near a train station, Heritance Tea Factory is a great choice for a stay in Nuwara Eliya. You can visit the spa to be pampered with massages or body scrubs, and Kenmare Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and a fitness center, and rooms at this luxurious hotel offer 24-hour room service and LED TVs.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Babysitting or child care
    • Car rental
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Playground
    • Terrace/Patio
    • Business center
    • Concierge service
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall Rating

    8.5 Excellent
    Based on 771 reviews
    • 8.5 "Great service."
      9.0 "90% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      9.2 "92% said the recreation staff was great."
    • 8.0 "Amenities are good."
      7.7 "77% thought the building was wonderful."
      8.8 "88% thought the architecture was beautiful."
      9.6 "96% found the grounds to be nice."
    • 7.8 "Good location."
    • 7.3 "Good breakfast."
    • 6.8 "Vibe was decent."
    • 6.2 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      5.3 "Beds were acceptable for 53%."
    • 4.3 "Pool is below average."
    • 4.1 "Value below average."
    • 3.4 "Not very comfortable."
      2.3 "77% said rooms were small."
      3.0 "70% thought it was too noisy."
      1.1 "89% criticized the small bathroom."
      4.3 "Air conditioning was criticized by 57%."
    • 1.7 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Overall Rating

    8.6 Excellent
    Based on 547 reviews
    • 8.8 "Bar is amazing."
    • 8.6 "Great service."
      9.0 "90% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      9.0 "90% said the recreation staff was great."
    • 7.8 "Good location."
    • 7.6 "Good breakfast."
    • 7.0 "Good vibe."
      8.9 "89% enjoyed the friendly atmosphere."
      9.2 "92% said it was a stylish hotel."
    • 6.1 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
      5.5 "Only 55% said rooms were clean enough."
    • 4.9 "Wellness & sports facilities were not very nice."
    • 4.1 "Value below average."
    • 3.6 "Not very comfortable."
      2.4 "76% said rooms were small."
      3.0 "70% thought it was too noisy."
      4.8 "Air conditioning was criticized by 52%."
    • 1.7 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall Rating

    8.3 Excellent
    Based on 185 reviews
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.9 "Good location."
    • 7.7 "Good breakfast."
    • 7.0 "Good vibe."
    • 6.2 "Rooms are ok."
    • 3.9 "Value below average."
    • 3.0 "Quite uncomfortable."
      2.0 "80% said rooms were small."
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    Overall Rating

    8.3 Excellent
    Based on 38 reviews
    • 8.7 "Great service."
    • 8.1 "Location is great."
    • 7.9 "Tasty food."
    • 6.2 "Vibe was decent."
    • 6.1 "Rooms are ok."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Nice building"
    "Great menu"
    data provided by TrustYou

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