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The location, the ambience, the rooms and the food were all great. We were all comfortable and enjoyed the stay, the only complaint (if a true complaint at all) is the service speed. We would sometimes order drinks and would not get it till 15 - 20 minutes afterwards. After that, we would rarely see the waiter. Service speed needs a boost. While not horrible to ruin our experience, it could've made it so much better and pleasant.
El precio demasiado alto para el el hotel, habitación pequeña y comida regular
I would absolutely go back again.
Atmosphere, Cozy room overlooking the pools, music, rose pedal in all of the ponds, banquet in the ruins of an ancient monastery, excellent food, outdoor sculpture garden high on a hillside, lush greenery everywhere, parrots on perches at the pools.
Nice rooms. Pretty grounds. Eerie music playing. Have to pay for wifi
A very unique experience, excellent service, amazing goof, the most beautiful setting for a relax stay. I Maybe better beds
It was in a good neighborhood, was safe and similar luxury, amenities and service as expensive business hotels. The general location is good, but it is a block or two from the retail and restaurant area.
Too close to the airport. You can hear the plane in your room. Some of the staff in the lobby are not friendly. The breakfast buffet was good but the service was poor.
Location and rooms are great, good service except reception on desk because not transfer the information Two issues on reception desk 1) somebody drop off a package for me Thursday I asked to receptionist about my package he sent me two another desk they don't have, Friday morning asked again and they not have my package, but when I called to sender say left my package in reception Friday night time ask again nobody know. So I comeback to NY and not sure if Monday Hotel Return THE Package To THE sender. I not receive my important package. Poor communication
The pool is heated to the perfect temperature. The spa and fitness rooms have many extra amenities. The beds were clean and comfortable. The staff was excellent and professional. McDonald's is nearby if you want an easy meal. The airport shuttle was a great benefit. I had a peaceful stay.
Everyone was friendly and helpful. It doesn't always include free WiFi. Last time I stayed it was $10 extral.
Some of the staff seemed to be very uptight and not as friendly as one who expect out of a Barcelo establishment.
Good helpful staff. Restaurant prices on high side. WiFi fee $ 10 an aberration.
Convenient to the airport. Beds were a bit firm.
Me gusto la marimba pero deberian ponerla todos los dias no solo fines de semana Esta un poco retirado y mas actividades para ninos y los precios de las comidas un poco caras yo hiba con ninos y los precios los senti un poco caros
Everything was great They charge for internet
Hands down, the best hotel I have ever visited. The space is breathtaking. And the light incense and music softly playing throughout the grounds adds to the dreamy atmosphere. We had an amazing time and will remember the amazing staff forever. That I couldn't stay longer!
Hotel is in a nice quiet part of town, but within walk distance of everything. The staff and service was great and everything is brand new. Would definitely stay again and recommend to friends.
This beautiful hotel in Antigua provided helpful service (with inexpensive quick laundry service!), a beautiful setting for breakfast, and brief walk to main parts of town. The only drawback is the wi-fi, as it did not work the entire 4 days I was there, and it was clear from the staff that this was not unusual. Many places in town, however, provided internet service at very inexpensive rates. The rooms are small, but the bed was quite comfortable.
I have seen some negative reports about this hotel and did want to offer my own opinion. While the hotel is not a 5 star one (it's small and in a small town), it is definitely a good buy for the dollar spent, with a certain ambiance that the larger hotels simply do not have. It is quiet, clean and comfortable, and within an easy walking distance to good restaurants and the central market place or town square. I would go back again and stay there if I had the time and was back there.
We loved every moment at la casa encantada. Request room #7 if you can - candlelit stepping stones across a small pond in an interior patio lead you to a small but luxurious room. The other rooms were also lovely. The staff was extremely nice and helpful. We can't wait to go back.
Please say hi to Marvin, Genaro, and Agustina from me. They made my two day stay a pampering, re energizing experience!
The location is superb! its surrounded by bars and restaurants and a 1 minute walk to city center. I reserved a car for airport pick up and the guy was waiting, on time and had a pleasant personality. The rooms are large and spacious. I purchased a triple room but when I got there they gave me a double and would not change the room. Yes, I had a friend who flaked out so the double was cool, but if I paid extra money for a double room, this should have been accommodated! The bathrooms are small with no ventilation, so it carries a musty smell and some days our bath towels were dirty. While the location is perfect, it can get kinda of loud at night because of the bars. I would not return there for a stay. There are better hotel with breakfast included that you can get for that price.