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Everything was amazing The stay was amazing up until an hour befor our check out. A manager let himself in. Noticed we were still there and he very rudely told us we needed to leave right now because a new customer would be checking into that room within the hour. It was only barely past 12 and out check out time was 1
The staff were attentive friendly and even fun to talk to. The central location of the Hotel made it easy to walk or drive for everything we needed. Thanks again to the staff for being fun and professional. Food was great to.
I liked that it was close to the hot springs and just a short walk over the bridge to downtown. Also I liked the historical value and appearance of the hotel. Rooms were clean with a touch of historical essence. There was a high school function at the hotel which I was not aware of until I arrived . It was somewhat loud and crowded the first night . I would most likely call and see next time what functions they had going on before staying next time. Also there is no fitness center .
That is was a historical hotel, with plenty of character That there was no air conditioning. Our group didn't know until we arrived and the two days we were there, the temperature was 95 degrees. The rooms were too hot and stuffy, but they did provide a box fan.
Location No AC Lack of normal hotel room amenities Resembled Disney's Haunted Mansion
The location is great. It is an easy walk to the hot springs pool and downtown glenwood springs. That is about all this hotel has going for it. The rooms are not air conditioned, so there are open transom windows above the doors to the hallway to promote air flow. The result: a somewhat cooler but very loud room. The furniture was threadbare. I'm sure this was once a grand beautiful hotel, but it has not been kept up or restored. It just seems sad and rundown, but yet it is still expensive. Also note, there are about 40 parking spaces total in the parking lot for hundreds of rooms. But yet the owners allow rafting outfitters to take up some of the spots. Be prepared to park a ways away in the overflow parking, also known as the neighborhood behind the hotel. The staff was snooty and condescending. I felt lectured by the woman when I inquired about where to park. I don't think we will ever stay here again. The hotel denver and the lodge pool are both much nicer.
I like the historic character of this old hotel and it's close proximity (walking distance) to the Glenwood Springs Pool as well as restaurants. While the room I was given was supposed to be non-smoking (and was clearly marked as such) it had a definite bad smell, one I associate with having been smoked in. I had to open the windows and sleep with them open in order to have some fresh air, meaning I had some traffic noise. (Maybe they need to change out the carpet??) My granddaughter thought the bathtub was dirty because the old non-stick thingies on the bottom had brownish residue stuck to them, i.e., it didn't look clean. Those are my only complaints.
Great, historic hotel with lots of charm. Location in Glenwood is excellent - right across the street from the pool. Rooms were a bit dated... but that was expected. Bathrooms very small, but fairly clean. Overall it was what you would expect from a 130 year old hotel.
all good even though it was not a problem, there is not air conditioning in the rooms. Good ceiling fans, but not a problem this time of year. Potential guest should know there is heat, but no cooling in the rooms.
History, location to Glenwood Hot Springs. hotel staff botched my breakfast order, so we had a late brunch at an outside restaurant.
Loved the history and character of the old hotel. Loved the story behind its past and also loved the proximity to the hot springs. Also loved the courtyard. Beautiful and peaceful. The courtyard and lobby were the best parts. The front desk gave our kids teddy bears when we checked in (part of their Teddy Roosevelt history) Beds were clean and very comfortable. Rooms were still historical and therefore may not suit everyone's expectations but we loved the old furniture and architecture. Lots of historical photos etc throughout, especially on the 5th floor. The road noise was terrible. We literally were woken up each night from horns, engines and brakes etc. Our room was on the south west side. The hotel unfortunately is literally adjacent (like 10 feet) to highway 82 which is a main corridor for big rigs and semis etc. The road noise from I-70 really wasn't very noticable compared to the local traffic accessing 82. Make sure you request a courtyard room or a room on the east side as they are much quieter. (We asked for a quieter room but we were told they were full) Also, the bathrooms Have no counter space with pedestal sinks only. We had to keep some of our toiletries on the toilet and on the ground because there was no where to put it next to sink. Our room also did not have a coffee maker. Only some rooms have coffee makers. If you're traveling with kids or toddlers then don't open the windows. The Windows are still original style with counter weights that open all the way. Our room had screens in the Windows but they were not held to the window sill. i.e. a toddler could easily fall out.
Hotel is supposedly haunted!
We arrived early(11am) so we were not able to check in but staff let us drop our camper for the day as we wanted to tour the town and didn't want to try to find parking for the whole rig. Very family friendly, kids on bikes and scooters and the pool seemed nice. There was even a covered patio with a grill and picnic benches which a small family reunion were taking advantage of. Would have liked a little more options for the breakfast but it was free so hard to complain about that, fruit, pastries, cold cereal, bread, typical continental.
Great place to stay. It was like an old Motor lodge of the 50's but updated. Had some nice green areas with picnic tables and bbq grills . Had benches or chairs outside the rooms if you wanted to sit outside. Nice lobby and breakfest that someone was there taking care of. Great place to stay and ride your bicycle out of, witch is what we were doing there. Bike path is just across the street behind Wendy's. All this for a great price. This is the first review I have done, but I thought I should give this place a shout. I don't know for sure but I thought maybe it was a owned by a family who takes great pride in the place. Didn't plan to stay longer, but we'll be back next year.
The location was good, with a Starbucks right across the street, which was nice, as the included breakfast was pretty poor. The room was good sized. We were two doors from a stairwell, but could still hear seemingly every footstep on the stairs. The breakfast room was immediately under us and we could hear the first guests arrive at 6:40 am.
The hotel was clean, in a good location, quiet, and in good shape. We thought that overall the hotel was comfortable and of good value. The wi-fi was a little slow and the showers were a little loud (from other guest rooms), but serious nothing that would deture us from staying again.
Was a good place to rest our heads for the night but of course nothing too fancy. Breakfast was decent. Good location-- convenient and close to downtown (driving distance) and only 20 minutes to the hanging lake trailhead! The lights in our room didn't work and the room felt old and a bit musty. Smelled like smoke despite being a non smoking room. All in all though, not bad for a cheap price and we were just there for one night to rest up for Hanging Lake so it fit the bill!!
Evertthing was wonderful!
Vey comfortable bed, nice room, WIFI worked well, good breakfast w/ plenty of variety. We will stay there again when in Glenwood. only bad thing was because it's a large facility we had to park a ways away from our room, not a big deal, we just double parked to unload/load close and then went and parked.
We have two dogs and always feel catered to at this hotel. The rooms are unique, and the staff is always accommodating to our needs. We were initially placed in a room next to a very loud group of people. We were tired and wanted to sleep so we were moved. The only minor inconvenience.
I enjoyed the hotel, but I had higher expectations based on what I read before arriving. The location was great! Everything we did was within walking distance, and the brewpub was delicious! Our "mountain view" looked down on a busy street corner so we couldn't actually leave the curtains open during the day. I'm a light sleeper so I had the pleasure of listening to someone near us have a conversation at 5am
The staff was really helpful. I needed change in order to do laundry, and Denise, who had just started, didn't have the change available. But she went the extra mile to get that change for me, and then find me in the fitness room and give it to me. I really appreciate the level of service provided and the overall friendliness of the staff. I was also traveling in a Tesla, and the fact that there was a supercharger next door was very convenient.
They made me fell like family On a bussiness and didn't get to to bring my family.
Need a better bar to hangout and be able to watch the game and a fire place.
love your staff
Quit great lobby atmosphere clean great size clean bed big bathroom great place No continental breakfast
The only problem was the person at check in didn't know the procedure for third party reservation such as through kayak. Training all staff in this procedure would be helpful.
It is a comfortable hotel. Location at a walking/short drive distance from shops and attractions. Breakfast was not a good level. No offering of fresh baked goods. Canned fruit offerings of papaya and pineapple were not fresh and did not taste good. Coffee was nothing special and had no real taste of coffee
Nice hotel / good breakfast To expensive
Was right off the interstate, great location. Very clean and comfortable rooms. One certain staff member was pretty rude. Don't ask for extra towels or shampoo! He gets upset.
Great beds and rooms
Breakfast was lack luster, thin walls....heard upstairs people walking around all night.
The family room had plenty of room. Breakfast was great!
Balcony was nice size
The hotel was in a convenient location and the staff was very friendly. The room was clean and the breakfast was satisfying.
Received a very welcome free upgrade to a suite. Wonderful large shower and jetted tub. We did not partake in the complimentary breakfast. Not a luxury location but a very good value.
The price is great for the size of the room - we had two queen beds and bunk beds. The continental breakfast was by far the best ever. My teenage kids talked about how good the eggs were the rest of our trip. Very clean as well.
Rooms nice, room to walk around NA
This hotel is newly remodeled with mew beds that are somewhat soft but cozy with down comforters and crisp sheets. Bathrooms are new, room includes mini kitchenette with fridge and microwave and coffee maker. Smelled wonderfully clean - felt very clean. Staff is welcoming. Location off the main drag with. Step out front porch area to sit outside if you wish. No bells and whistles, but by far the best value motel I've seen in Glenwood.
Arrived a bit late in the evening, the owner was in the office, and was wonderful! Enjoyed a nice chat, was pleasantly surprised to find a very nice king bed room, super clean, comfy bed, this was the best hotel value I've had a really long time! Definitely would recommend this place and I will be coming back here the next time I visit Glenwood Springs!
Staff were very friendly and welcoming. Nice to have a newspaper to look at during breakfast. Breakfast was varied.
I liked the location, and the room, with the exception of the air conditioner. Air conditioner kept me awake much of the night.
The breakfast was great! I love sausage gravy and biscuits so I was pleasantly suprised when they were served at breakfast. I liked the divider that seperated the bed and sofa sleeper too. Got an extra blanket and it had cigarette burns in it. It was clean though. Bathroom fan smelled funny when run so just left the door open
Great walking distance to adventure park, dining, and the hot springs pool. Cleanliness was totally lacking! Our kids feet were black after spending a few minutes walking barefoot on the carpet and tile floors. We had to wash them then and then they wore shoes the rest of the time. The kitchenette was nice, but all the things you'd expect to come with a kitchenette were not there....a coffee pot, but no filters or coffee. No pans to use, no cookware, no dishsoap. So, basically useless. The wifi didn't work in our room. The room next to us left little dogs unattended at night and so they could be heard barking for hours. The room above us was noises too with people and dogs running around. I had called ahead to make sure a crib would be ready for our son. I was assured it would not be a problem as they have many at their disposal. When we arrived we were told they were out. We gave evidence of when we called and they ended up buying a new one and placed it in our room. Breakfast was just ok. Nothing fresh offered....fruit, yogurt, etc. we ate there only one morning. Ended up going to other restaurants instead.
Everything was old and felt old.
Excellent Experience Overall
I book a room for 2 days. They gave me a small room under the stairs, you could hear sounds from all direction. Next morning I requested a different room. Was told that not only there is no other room in my price range, but I was undercharge by mistake and will have to add $10.00 in order to stay in this one. Naturally I ask for a refund on the extra night and check out. Went to Cedar Lodge Motel, got a great room for less $$.
I liked how close it was to the hotsprings and downtown. I was impressed with the sizand accommodations of the room, for the price I paid. The breakfast was delicious. And the staff was friendly and helpful. No
Upon arrival, the woman at the desk was pleasant and welcoming. The woman that worked during the night was also pleasant the next morning. The room had plenty of space, toiletries, and was easy to heat up. The carpet seemed to be well vacuumed. It was dark, quiet, and restful. Additionally, my hotel "neighbors" were respectful and quiet - always a pleasure when folks are considerate when departing early. The cleaning was average. Someone's hair was in the tub and on the toilet and also on the sink. The bed spread near the bathroom had food smeared into it and looked like it needed to be washed. There were no extra blankets or pillows if wanted (they may be available upon request). Additionally, the internet service was great the first night and terrible the second night and morning. I could not send a crucial email out.
Good value for the money. Very clean, roomy, and quiet. The heater/air conditioner was quite noisy. However, when we mentioned this at check out, the staff notified maintenance.
Playground and kiddie pool No late check out
It was an okay hotel other then a couple of things the irked me. I got to the hotel about 5 hours before their check in time hoping they would let me check in. I got a stern no so my friend and i sat in the parking lot for about an hour to figure out what we were going to do, we saw about 5 groups of people leave the hotel looking like they were checking out. We even asked to check in again and they told us no. Also when we got back from a busy day at about 1 am thats when we had to check in, we walked into our room and it was probably 30 degrees. The heat had been turned off so we crawled into bed with all of our snowboard clothes on to find that the only blankets were pretty much 3 layers of sheets so my friend went to the front desk to ask for more blankets...of course they didn't have anymore. So we literally slept in all of our snowboard gear, including coats because it was so cold in our room.
We try to stay at the Best Western Antlers evey year. It isn't the lowest price but to me it is the best value. The grounds are beautiful, he continental breakfast is great. We have tried other Glenwood hotels but this is our favorite. Our room was a little musty when we walked in but it cleared when we lowered the air conditioning a bit.
We were very angry because we did not get our priority club points for our stay!! We also paid $14.00 more per night than we would have if we had not booked thru you!!!! We always stay at Holiday Inn Express and this is the first bad booking!! We would recommend the hotel but not the booking.com!!!
Check in was a disaster. 3:00 check in means 4:00 to their staff with no apologies. They changed the bed request from king to 2 queens for one of the couples in our party with no explanation. We sat and waited for our room to be ready for 50 minutes while party after party were handed their room keys after us. The clerk was rude and just said they were really busy. Not even I'm sorry for the inconvenience. We were late to our granddaughter's first birthday because of their incompetence. Not happy.
Overall it was good! Parking was bad, we couldn't find a parking spot because they didn't have enough.
Quiet, good location for our needs, which centered in west glen wood, generous breakfast. Carpet was pretty grubby in public areas.
I loved my room and the people were so friendly. Great stay! Everything was excellent.
The room was very clean, the view of the river was great. Overall excellent experience.
Clean room and nice beds. Continental breakfest was hot and tasty.
Wonderful views from the hotel The river and the mountains Great beds and sheets and comforters Excellent breakfast !!!
Nice room. Good breakfast. Friendly staff
The view from the river side of the hotel was excellent. It was a short drive to most everything and staff was friendly. The breakfast was nice and had a good selection. The fitness center was quiet lame it only had a bike elliptical and one weight machine.
Clean rooms, great value!
We loved the management, great, friendly, very helpful. you can tell they take great pride in the place and what they do. It was clean and well taken care of. price was good too. Would have liked . to have some fruit and yogurt available for breakfast
Clean, comfortable, quiet.
Great place for kids and adults
Service, rooms, pool was excellent, breakfast, location, so friendly to our dog Bedding was OK, but not great. Asked for more pillows and were provided instantly.
Was a very nice place for us as a couple but would be good for families too. Central location makes it a very convenient to go anyplace in Glenwood and outside of the town. We were upgraded to a very lovely room which was a surprise. Our room was large with a whirlpool tub and quite comfortable. My only complaint it their free breakfast. It is very lacking in choices. We often stay in a Hampton Inn in Gallup New Mexico on our way to my son's him in AZ where their free breakfast buffet includes several hot choices, like potatoes, eggs, sausage, bacon, hot and cold cereal, fresh fruit, along with a variety of fresh pastries, toast, bagels, and English muffins. A far cry from the short list of options we were offered. We chose to go elsewhere several times.
From the moment we checked in we noticed something special about the Hotel Glenwood Springs - amazing customer service. From the front desk staff to housekeeping, we found everyone to be friendly and helpful. Our room was great and the water park was perfect for our 8-year-old son. We loved how dog friendly the hotel was and it was great to have "all" of our family together.
Amazing, clean, fresh, great view Need better breakfast
Conveniently close to the town attractions. An indoor waterpark at the hotel. And complimentary breakfast. Courteous and helpful staff.
Great service, perfect for a family of four. We will definitely go back.
We wanted to break up a 7 hour trip because we have a little one. We decided to stay at this hotel because of its amenities. The staff was super friendly, the rooms were very clean and quiet, and the pool was great and we loved the kids section. We will most certainly be staying here again!
Ability to walk anywhere
Clean, large room. Great value. Welcomed by a real bear and mountain lion (well, it was April 1st). Super convenient for town and hot springs.
The staff was remarkably friendly The room was cold, but there was a small portable heater provided.
Well kept, fairly priced, nice people. Breakfast could have been more robust.
It was a very simple room but clean and affordable. Great location as well. We were able to find anything we could possibly need right in the same area. My boyfriend and I enjoyed the surroundings and atmosphere very pleasant and romantic for sure.
Cheap hassle-free motel. Good for a short 1 or 2 night stay in town. Very clean room. All the basics, no frill I had constant problems with their wifi. Connectivity problems compounded by extremely slow speeds when finally connected
One of the last rooms in town and it kept me from having to sleep in the car. Mattress protector kept bunching up under me while sleeping. Sofa and chair in room were a couple decades old and pretty nasty.
Location Dirty and smells of pot, outside exit door farthest away from the front looks like it's been kicked in.
Staff was friendly and helpful. Good price for Glenwood Springs. Continental breakfast very basic, nothing special. Not much room to eat in the breakfast room. Towel rod in the bathroom was bent. We wondered how that happened. Very little parking and very tight parking lot.