Guest Reviews
All Reviews
Couples
Overall Rating
8.4
Excellent
Based on 142 reviews
Room
6.7
Service
6.3
Comfort
4.0
Overall Rating
8.2
Excellent
Based on 142 reviews
Room
6.7
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Elegance Spa Hotel
Review highlights
- 6.7
- 6.3
- 4.0
Amenities
- Internet
- Room service
- Spa
- Indoor pool
- Outdoor pool
- Restaurant
- Air-conditioned
- 24 Hour Front Desk
- Sauna
- Fitness center
- Free parking
- Free Wi-Fi
- Non-smoking rooms available
- Terrace/Patio
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Everything was wonderful! Excellent service and delicious traditional food. Always fresh and clean with beautiful nature around. Amazing warm mineral water! Place which must be seen
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6.3
Pros: Spa was good
Cons: The receptionist was very rude and did not even speak English
review from
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5.8
Pros: - enormous terrace with view - outdoor pool
Cons: - upon arrive hotel demanded full payment up front for total stay (3 nights) - they could provide with only 1 key for apartment advertised as suitable for four guests - small lobby, tiny elevator...
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5.0
Cons: The inside swim pool was in reparation, and we all day hear loud noise. The staff do not straightening the bed all the time.
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8.3
Pros: The mineral water of the spa is the best in Ognyanovo. The spa facilities have been improved substancially over the last year.
Cons: Even the receptionist speaks only Bulgarian. Believe it or not, they don't know neither the basic words in English (eg. check-in, check-out, breakfast). The receptionist doesn't speak even ...
review from
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7.1
Pros: The pools are great.
Cons: The room with road view was noisy.
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9.6
Pros: Everything super, new modern hotel, extra clean, good stuff, extra clean swimming pool's, spa .... we'll be back
Cons: Breakfast
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9.6
Pros: Location is super! Variety of choice for the breakfast menu. Hot spring pools was very nice.
Cons: it was no need to use it at that time, though, air conditioner didn't work.
review from
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10.0
Pros: Everything was wonderful! Excellent service and delicious traditional food. Always fresh and clean with beautiful nature around. Amazing warm mineral water! Place which must be seen
review from
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9.6
Pros: Everything super, new modern hotel, extra clean, good stuff, extra clean swimming pool's, spa .... we'll be back
Cons: Breakfast
review from
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9.6
Pros: Location is super! Variety of choice for the breakfast menu. Hot spring pools was very nice.
Cons: it was no need to use it at that time, though, air conditioner didn't work.
review from
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8.3
Pros: The mineral water of the spa is the best in Ognyanovo. The spa facilities have been improved substancially over the last year.
Cons: Even the receptionist speaks only Bulgarian. Believe it or not, they don't know neither the basic words in English (eg. check-in, check-out, breakfast). The receptionist doesn't speak even ...
review from
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7.1
Pros: The pools are great.
Cons: The room with road view was noisy.
review from
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6.3
Pros: Spa was good
Cons: The receptionist was very rude and did not even speak English
review from
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5.8
Pros: - enormous terrace with view - outdoor pool
Cons: - upon arrive hotel demanded full payment up front for total stay (3 nights) - they could provide with only 1 key for apartment advertised as suitable for four guests - small lobby, tiny elevator...
review from
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5.0
Cons: The inside swim pool was in reparation, and we all day hear loud noise. The staff do not straightening the bed all the time.
review from