Would you like to save as your currency permanently or for this visit only?
I would like to personally thank the staff for all there help. From the security to the front desk. Isabel at the front made me feel welcomed and she was really helpful with my entire stay. Thanks AGIAN
Very clean, calm and quiet. Very modern! Excellent staff. Too bad it's so far away from everything. It was way too far from everything such as the beaches, main shopping, tourist attractions. You need a uber or public transportation to reach main avenues for shopping and dining.
Other than location, nothing else. There are too many things I did not like about Rio Othon Palace. Here's just a few: 1) They cheat you by playing with words. "Guaranteed Ocean View" room will get you a room on the side of the building with a distant view of the ocean 2) Absolutely rude front-desk staff 3) Confirmed to by e-mail that they would put an extra bed in the room but refused to do so during check-in 4) "Heated Pool" is anything but heated. 5) Said they exchange Canadian dollars but refused to during check-out time. 6) Hotel is very old, falling apart, and badly in need of renovation. Overall, a 2-star hotel at a 5-star price. I will never recommend this hotel to anyone and will use every forum to warn other tourists about how they cheat you.
Great location, very clean room& pleasant and helpful staff Toilet seat was broken
Excellent location with good view The pool was very small. The breakfast not as good as good as other hotels in this price range, The reception staff were not very friendly or helpful, which is unusual in Brazil.
Location on new YEAR's eve The standard of the room was unacceptable... But the hotel are under restoration and renewing... Which means that our room might be comfortable in the future.
everything but the food, specially location The food at the hotel, room service not very good
Location. The service is really poor., the rooms extremely dated, I would not recommend to anyone and or return.
Very good location and good/modern facilities
Great view from breakfast room / poolside. Rooftop staff nice. Good location. Front staff unhelpful on arrival - could not find reservation, and would not help by allowing us to find it online. Gave upgrade, though debatable whether the room was any better than the one booked. View not great for 'superior elite' room. Room internet not free (not as advertised). Mosquitos constant in lobby area, where you need to be for wifi. Staff generally aloof, not pleasant or welcoming. Breakfast a chaotic experience - first day better.
Staff were polite and cooperative...one guy helped us a lot his name is Daniel at the reception. Location...at the beach and many shops are around Security for the hotel is good Food at breakfast is boring where every day with the same dishes Facilities and furniture some of them are old Gym is small and has to pay in order to get inside Prices are high for accommodation and minibar no complementary water or coffee like similar 5 stars hotel no free Wi-Fi except at the lobby... late check out is expensive....
We went on the city day tour and saw the sights. However the weather was misty so we didn't really see Christ the Redeemer too clearly. Trying to cross the road from the hotel to the beach.
the location hospitality of staff value for money is too high Gym not free poor internet connection in lobby. no free WiFi in rooms.
Close to the beach Very worn out hotel, unprofessional staff (it took 1 hr to check in), rooms were old, looks more like a 1 star hotel/motel than a 5 star hotel. I would not recommend this hotel to anyone. A true tourist trap!!!!
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
My daughter loved the river rapid pool. The hotel was a bit run down. Our room had water damage and the wallpaper was falling off.
Well located for Riocentro exhibition halls, not so well located for tourist stuff. No bar to speak of so no social atmosphere in the evenings. More of a business hotel than anything else but it's a taxi ride to everywhere.
staff were great, nice mall nearby very commercial, probably better for business than entertainment
modern upscale hotel located right across street form the beach.
Pluses for the hotel include: Proximity to the beach, hotel room view, inclusive breakfast. Items that need improvement on include: Customer service, maintenance of building and AC, softer beds to please the general public, customer service, and customer service. Do not count on calling front desk or any issues you may have, you will get transferred from dept to dept until you're once again taking to the original person you called. They call themselves a "luxury hotel" which is far from reality.
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Excelente location, very good breakfast Room was small
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
Hotel is close to the beach. It was built very luxury, but time started taking its own.
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Excellent breakfast, good location, comfortable.
Great Pool.....good breakfast Few rooms with view to the ocean