Trips
Westgate Lakes Resort and Spa

Westgate Lakes Resort and Spa

8.1
Excellent

Based on 11,220 reviews
 
10000 Turkey Lake Road, Orlando, FL 32819, United States
  +1 407 345 0000
Westgate Lakes Resort and Spa - Orlando, FL
Check-in
Check-out
Compare vs. KAYAK |
only-apartments $63
$65
TripAdvisor $72
only-apartments
per night
DERBYSOFTDIRECT
per night
TripAdvisor
per night

Rooms

Check-in
Check-out

King Rooms

$84+

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Bed Type
Provider
Nightly
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Sofa bed
$113 per night
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King bed
$138 per night
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King bed
$150 per night
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King bed
$155 per night
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King bed
$181 per night
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Sofa bed
$84 per night

Standard Rooms

$70+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$131 per night
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Unknown
$137 per night
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Unknown
$137 per night
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Unknown
$137 per night
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Unknown
$147 per night
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Unknown
$147 per night
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Unknown
$147 per night
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Unknown
$147 per night
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Unknown
$147 per night
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Unknown
$147 per night
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Unknown
$158 per night
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Unknown
$187 per night
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Unknown
$192 per night
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Unknown
$197 per night
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Unknown
$226 per night
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Unknown
$304 per night
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Unknown
$366 per night
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Unknown
$70 per night
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Unknown
$72 per night
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Unknown
$80 per night
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Unknown
$81 per night

Deluxe Rooms

$132+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$132 per night
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Unknown
$134 per night
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Unknown
$135 per night
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Unknown
$139 per night
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Unknown
$141 per night
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Unknown
$150 per night
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Unknown
$153 per night
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Unknown
$166 per night
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Unknown
$168 per night
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Unknown
$214 per night
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Unknown
$303 per night

Resort Rooms

$111+

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Bed Type
Provider
Nightly
IMAGE
Unknown
$111 per night
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Unknown
$136 per night

Double Rooms

$81+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$104 per night
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Unknown
$110 per night
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Unknown
$110 per night
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Unknown
$81 per night
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Unknown
$98 per night

Leisure Rooms

$191+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$191 per night

Reviews

Traveler rating

288
132
93
54
43

Time of year

Traveler type

Show reviews that mention

+
west gate
time share
sell me a timeshare
theme parks
jacuzzi tub
lake view
pools the jacuzzi
paddle boats
close to parks
shuttle to disney
parking is terrible
close to the disney
room there still roaches
living room
friendly staff
dirty towels
  • Excellent
    Aug 2018
    9.1

    Great people

    My family and I was stranded and no transportation due to Enterprise Rental not working with me for automobile rental. Took a lyft to Westgate and the staff was so helpful and allowed my family and I to sleep in late. Thank you!!

    I didn't like the fact that the shuttle driver was so involved into his girlfriend I the front seat that he failed to pay attention to the passengers he transports.

  • Good
    Aug 2018
    7.7

    Orlando in August

    The staff was very friendly and the accomodations were very confortable. The location is great as its close to Disney and Universal.

  • Mediocre
    Aug 2018
    2.8

    You get what you pay for

    The common areas are nice.

    The service, the room quality, long wait time when their is an issue and not enough parking. We were not in their system so we were asked to come back. We returned an hour later and were assigned a room with no sofa bed when I made the request on the booking and at the front desk. After informing the front desk, they told me I was wrong and they will send someone. A staff arrived and confirmed we did not have a sofa bed. I called the front desk back and they said they will see what they can do. After waiting another 20 mins, they gave us another room. When we move to the other room, there was no parking and the AC in the room was not working too well. This has now been over an hour since we checked in. I requested to cancel my reservation and a full refund. They informed me that I had to contact Kayak for that request. I was on the phone with Kayak for over 20 mins and they had to contact the hotel to request authorization. After two hours, the reservation was canceled and now it was close to midnight and I had to find another place to stay. You get what you pay for.....

  • Good
    Jul 2018
    6.8

    A little too corporate

    The view over the lake was beautiful. The Deli has a little bit of everything.

    Parking is awful. If you get there too late there is no place to park. The pools are too crowded. And don’t get me started on the 10:00 am checkout!!!! Really??? You feel less like a customer and more like cattle. No. I won’t go back.

  • Okay
    Mar 2018
    6.0

    Didn't like the sale pitch. Must disclose requirements before presenting.

  • Good
    Feb 2018
    7.4

    I didn’t care for the time share pitch at check in. Nor did I care for house keeping doing bare minimum one day and returning twice one morning when the do not disturb sign was out.

  • Mediocre
    Apr 2017
    2.5

    The rooms were uncomfortable. I paid a lot of money for a room that looks old and very small. I would never come back or recommend this place

  • Okay
    Mar 2017
    5.4

    Paying extra for internet and fitness center

  • Okay
    Feb 2017
    5.7

    Timeshare Scam

    I enjoyed the spacious bathroom, shower, and kitchenette.

    I found a great price through Kayak but they only care for you to purchase a timeshare. If you choose not to purchase, you may not stay at any Westgate for that same value price. On top of that, the free breakfast at the timeshare presentation was horrendous. Don't bother drinking the orange or apple juice or trying the sausage and pasteries. We were promised it would last no longer than one hour but we were there for three. Parking to check in was a hassle. Not near enough spaces. Who wants to spend time in the "resort" atmosphere there when there are so many theme parks nearby. We also went to a separate vacation value presentation and tried to tell Carlos (an upper level manager hoping to close the deal) unless the offer was open ended we were uninterested at the moment. But he cut us off and said, "let me finished." So we let him explain and again said this wasn't for us. He hurriedly and rudely signed us out and was visibly pissed we didn't take his offer. Please don't stay here and waste your hard earned money on a timeshare that you'll end up paying 1.5 times more in interest. The interest rate is 17.99%. You wouldn't buy a house with that interest rate. Why buy a timeshare for that amount that you'll visit a month or less each year?

  • Poor
    Jan 2017
    2.0

    Worse 4 star hotel we've ever stay at

    Other than a number of pools we didn't find the reason of their 4 star rating. The room was old, strong smell, dirty. We would have rather stay at a place without any amenities but in a clean room. Everyone on staff is always trying to hassle you something, scumy sales people everywhere pushing to sell time shares.

  • Good
    Jan 2017
    7.7

    Fair

    The hotel staff was very nice and very helpful. I had a nice view of the lake from the balcony attached to my room. Location and price were excellent!

    The restaurant at the resort has AWFUL service. It is a smoke house bbq joint with a pizzeria attached to it (that's the first warning sign). On my first night there, I called the Front Desk of the resort and asked to be forwarded to the pizzeria (the pizzeria does not have a direct phone number). It was about 10PM, and I spoke to a nice man on the phone and I ordered my pizza. The paperwork in my hotel room (supplied by the resort) says that the restaurant (both BBQ and Pizza) is open until 11pm, but will only deliver up to 10PM. Therefore, I placed my order in anticipation of picking up my food. When I got to the pizzeria at 10:30, the manager tells me she never saw my order. She then proceeds to tell me the ovens are shut down so she can't make a pizza, and she won't turn them back on. Then, she offers me a pepperoni pie that a customer forgot 4 hours ago for full price. I was like "Whatever" because I was starving, and she goes to retrieve the pizza, only to come back with a basket of bread and says "we threw the pizza out so you can have the leftover bread from the BBQ side of the restaurant." So I left and searched for a McDonalds. On night two, I decided to give the BBQ joint a try. I arrive the BBQ side at around 7pm, and there is no host, nor anybody waiting for tables. A host magically appears from nowhere, and asked how many guests in my party. I reply "two". She says one moment, and disappears into the restaurant. She comes back and tells me there a 15 minute wait, but I can sit at the bar if I'd like. So I go to the bar, which faces the sit-down side of the restaurant. The place is EMPTY. I could literally count the number of guests at tables on one hand. After about 10 minutes, I go back to the host and ask for an update. She replies that it is going to be an ADDITIONAL 30 MINUTES TO THE WAIT. At that point I left; this restaurant doesn't know how to resturaunt. The main lobby of the resort pushes this restaurant hard on its guests. The food might be good (I have no idea), but twice I've tried to give them money to eat, and twice they turn down my requests. I did not like the Free Breakfast to lure me into trying to sell me a timeshare. If I wanted to buy a timeshare, I would have asked them about buying one. The grounds were kind of messy. I noticed garbage around the entire facility that never was picked up during my stay which was 3 days (beer cans, wrappers, solo cups, etc.). The room wasn't super clean. It wasn't messy, however minor little things went overlooked by the cleaning staff.

  • Excellent
    Nov 2016
    10.0

    Enjoyable Experience

    I loved our room, it was spacious and very relaxing the staff was very helpful and the way the place is set up it seemed very safe compared to other places I've been in the past. I loved this hotel and I'm looking forward to booking with them again.

    They call every morning asking about a packet, & try to get you to sign up for a time share .

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About

Overview

Westgate Lakes Resort and Spa is a lakeside all Villa- pet and family friendly- resort located in the heart of Orlando within minutes to all major attractions- shopping and restaurants. Fully furnished Studios to Four Bedroom Villas provide all the comforts of home with amenities like kitchens- living rooms- washers- dryers and balconies.

SabreDirect

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Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.1 Excellent

Based on 11,220 reviews

8.4

Wellness Area

7.6

Pool

5.4

Cleanliness

4.0

WiFi

Things to Know

  • Spacious rooms
  • Friendly service

Check in

4:00 PM

Check out

10:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Free Wi-Fi
Pets allowed on request. Charges may apply.
Increased Accessibility
ATM on-site
Business center
Internet
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle rental
Game room
Spa
Hot Tub
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Air-Conditioned
24 Hour Front Desk
Safe
Free parking
Playground
Storage available
Terrace/Patio
Elevator
Kid-friendly
Laundry facilities
Child pool
Express check out
Hairdryer
Coffee shop
Sauna
Babysitting/child services (surcharge)
Steam room
Wedding services
Outdoor tennis
Grill
Cable or satellite TV
Kitchen/Kitchenette
Linens
Towels

Photos

Westgate Lakes Resort and Spa - Orlando - Banquet hall Banquets (1)
Westgate Lakes Resort and Spa - Orlando - Bathroom Bathroom (1)
Westgate Lakes Resort and Spa - Orlando - Bedroom Bedroom (3)
Westgate Lakes Resort and Spa - Orlando - Bedroom Bedroom (3)
Westgate Lakes Resort and Spa - Orlando - Dining room Dinning room (1)
Westgate Lakes Resort and Spa - Orlando - Gym Gym (2)
Westgate Lakes Resort and Spa - Orlando Hotel amenity (2)
Westgate Lakes Resort and Spa - Orlando - Kitchen Kitchen (2)
Westgate Lakes Resort and Spa - Orlando - Living room Living room (3)
Westgate Lakes Resort and Spa - Orlando - Lobby Lobby (1)
Westgate Lakes Resort and Spa - Orlando - Meeting room Conference (1)
Westgate Lakes Resort and Spa - Orlando - Outdoors view Outdoors (2)
Westgate Lakes Resort and Spa - Orlando - Restaurant Restaurant (1)
Westgate Lakes Resort and Spa - Orlando - Spa SPA (2)
Westgate Lakes Resort and Spa - Orlando Unknown (1)

Location

Most Popular Landmarks

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  • Universal's Islands of Adventure 3 mi
  • Wizarding World of Harry Potter 3.1 mi

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