Recent Reviews
- All reviews
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- Neutral
- Negative
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7.2
Pros: Easy pick up and drop off.
Cons: Expected mid size SUV not available. While pick up wait time.
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5.6
They called it an upgrade
Pros: the fuel economy
Cons: everything else. I reserved a full size sedan but they didn't have any so they said they would upgrade me to an SUV... I don't feel like it was an upgrade. the SUV we got (KIA Sportage) felt smaller and less comfortable than what we would have had had we got the full size sedan we reserved. The last time I rented a car the company that I went through offered me a pickup as an upgrade (Ford F150), not some dinky SUV wannabe.
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7.2
Pros: Car was spacious and comfortable
Cons: The interior was smelly
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7.2
Cons: no cruise control, road noise level, no blue tooth
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7.6
Pros: Easy drop off
Cons: Hard to find
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9.6
Excellent
Pros: Ease of pick up and drop off
Cons: Waiting time at counter
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6.0
Give yourself a lot of time
Pros: The car worked; no mechanical issues
Cons: Took over an hour to pick up the car
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8.0
Pros: Very convenient
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5.6
disorganized
Pros: The car was fine - just what I asked for. Pricing through Kayak was great
Cons: no one directed or greeted me. When I went to the office, they told me to go back and find the one employee they assured me was working over there. Located the stressed (and rather rude) employee who took my rental key and said she would check in my car later and would have the receipt sent to me. It all seems to have worked out alright but I wonder what would have happened if she had found something wrong with the vehicle
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7.2
Pros: The employees make and break the experience. Break is below. The make part were the men who helped us with the exchange. They were good natured, very helpful and got the job done quickly. Over all this is a good company and we would use again.
Cons: The counter attendant when we arrived was a hard sell type of person and at 5:30 AM I’m just not up for that. It was condescending and annoying. The car was incredibly noisy due to a tire that was starting to split tread. More attention could be given to checking the conditions when returned. We had to switch out vehicles due to a windshield crack (happened to us on the freeway, not the company’s fault) and 15 mins on the phone with a rep left us with a ton of weird instructions. 5 minutes later the company called me back and said that all wasn’t necessary and just bring it in to swap. Just confusing is all. The new car had hand prints all over the rear passenger doors, feel like it could have used a tad more cleaning between customers.
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8.8
Great price, good car, so-so service
Pros: Great price and very good car.
Cons: Service was less attentive than most. When we checked in, they told us that the keys would be at the car. We never saw the kiosk where we eventually had to go to get the key. We had to sign the contract and condition form before seeking by the car. No one was there for the return. We had to walk up to the counter.
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6.8
Didn’t have the car type we wanted without waiting an hour...
Pros: Car once got
Cons: Waiting an hour
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9.6
Excellent
Pros: Ease of pick up and drop off
Cons: Waiting time at counter
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8.8
Great price, good car, so-so service
Pros: Great price and very good car.
Cons: Service was less attentive than most. When we checked in, they told us that the keys would be at the car. We never saw the kiosk where we eventually had to go to get the key. We had to sign the contract and condition form before seeking by the car. No one was there for the return. We had to walk up to the counter.
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7.2
Pros: Easy pick up and drop off.
Cons: Expected mid size SUV not available. While pick up wait time.
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7.2
Pros: Car was spacious and comfortable
Cons: The interior was smelly
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7.2
Cons: no cruise control, road noise level, no blue tooth
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7.6
Pros: Easy drop off
Cons: Hard to find
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8.0
Pros: Very convenient
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7.2
Pros: The employees make and break the experience. Break is below. The make part were the men who helped us with the exchange. They were good natured, very helpful and got the job done quickly. Over all this is a good company and we would use again.
Cons: The counter attendant when we arrived was a hard sell type of person and at 5:30 AM I’m just not up for that. It was condescending and annoying. The car was incredibly noisy due to a tire that was starting to split tread. More attention could be given to checking the conditions when returned. We had to switch out vehicles due to a windshield crack (happened to us on the freeway, not the company’s fault) and 15 mins on the phone with a rep left us with a ton of weird instructions. 5 minutes later the company called me back and said that all wasn’t necessary and just bring it in to swap. Just confusing is all. The new car had hand prints all over the rear passenger doors, feel like it could have used a tad more cleaning between customers.
review from
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6.8
Didn’t have the car type we wanted without waiting an hour...
Pros: Car once got
Cons: Waiting an hour
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5.6
They called it an upgrade
Pros: the fuel economy
Cons: everything else. I reserved a full size sedan but they didn't have any so they said they would upgrade me to an SUV... I don't feel like it was an upgrade. the SUV we got (KIA Sportage) felt smaller and less comfortable than what we would have had had we got the full size sedan we reserved. The last time I rented a car the company that I went through offered me a pickup as an upgrade (Ford F150), not some dinky SUV wannabe.
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6.0
Give yourself a lot of time
Pros: The car worked; no mechanical issues
Cons: Took over an hour to pick up the car
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5.6
disorganized
Pros: The car was fine - just what I asked for. Pricing through Kayak was great
Cons: no one directed or greeted me. When I went to the office, they told me to go back and find the one employee they assured me was working over there. Located the stressed (and rather rude) employee who took my rental key and said she would check in my car later and would have the receipt sent to me. It all seems to have worked out alright but I wonder what would have happened if she had found something wrong with the vehicle
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