Sandman Signature Ottawa Airport Hotel

The staff were friendly and informative. Nice staff and great location. Well appointed room with plenty of space. Friendly staff and polite. Comfortable pillows on the bed! Staff were amazing! Friendly & professional. Location was perfect for the event we were attending. Beautiful Interior. Reception staff very welcoming clean room all I could ask for. Close to everything. Very nice room designs, neat and comfortable. The beds, facilities in the room and ambience is top notch. Decor was fantastic. Staff was friendly and quick to check me in. Room was the cleanest hotel I've ever seen. One of the most comfortable beds I have slept in. Excellent hotel & welcoming staff. Very clean, modern. Friendly, helpful staff. Very convenient and close by to the International airport. Clean, Friendly Staff, Pleasant lobby and comfy beds. Rooms were a great size. Nice and quiet. Over all great location and close to a bunch of different amenities. The hotel is stunning from the second you walk in. Staff are welcoming and friendly. Lobby is modern with cool art, and super clean. It was very clean and quiet. The hotel is perfect for my weekend stay with friends. Beyond my expectation. It was clean, the decor was lovely and it had a really great ambience. My room had a mini kitchen that had a microwave, a stove where you can make a quick meal, plates, cups etc. It is located right next to a mall that has restaurants like Mandarin, Baton Rouge, Jack Astor's and more. We arrived late at night, it was nice that there were restaurants close by, that were still open, so we could have dinner. Costco is like a 4min drive away in case you needed to grab some supplies. I'll visit again for sure. The property was great! The staff was amazing and we enjoyed our stay. Hotel very clean, room a good size, rain shower wonderful, staff very helpful. The “Chop” restaurant attached to the hotel was a plus and there were several other restaurants within walking distance. Location was awesome. Walking distance to tons of restaurants and shops. Rooms were very nice and the front desk staff were amazing. Close to everything and very nice, quiet and friendly helpful staff and comfortable. The hotel is new, comfortable and clean. It is located in a shopping centre.

Room service was atrocious. Couldn’t find a full-length mirror! Unfortunately due to Covid-19, facilities weren’t open. No breakfast included. not a lot of facilities. I love a firm mattress so it was only ok for me. not a lot of breakfast options, you have to depend on chop and the options are limited No cutlery in the room while there is microwave, strange In the bathroom, no dental or shaving kit. When I asked for me I got it, but it was of very low quality. There was a stand to keep luggage on it but no place to keep stand. When the light refresh was done, the coffee pods were not replenished. The bathroom had an issue with water supply and we had to wait till morning to Fix the issues. Nothing that I can think off all in all it was a great experience. I had issues connecting to the WiFi and especially casting to the tv in my room. The pillows are too thick. My only complaint is how can you have such a well thought out place that is so comfortable and inviting but I can't find a bottle of water anywhere? Need to upgrade vending services and get machines that accept debit/tap. I ca e back from out work event after talking to over 200 people for 3 hours and I was parched, and assumed I could get a bottle of water at the hotel so I drove past 5 gas stations/convenience stores on the way back just to come to realize that there's literally nothing to drink there but tap water. Garbage left on bathroom floor not cleaned properly. Never cleaned my room in 7 days although they told me at checkin it would be cleaned Monday and Wednesday only. Communication problem with the staff. No hotel breakfast but a near restaurant that offers breakfast. Everything else was great. I had issues connecting to the WiFi and especially casting to the tv in my room. The mattress is sagging in the middle. Housekeeping does not occur every day as you have to request it since Sandman still does the covid cleaning. Coffee extremely strong and flavoured. Need a medium bold. The housekeeper opened our door and walk in to our room 1 hour before checking out time without our permission which made us feel uncomfortable. Beds and pillows very uncomfortable. Don’t clean the rooms very day. Elevator didn’t work. Had to walk down from 6th floor. My fitted sheet wasn't changed. So I just slept in the flat sheet. The receptionists were VERY rude (i.e. used S word in front of the client). They could only provide ONE room card for FIVE people's two nights stay due to the shortage of room cards. The staff were not familiar with the hotel facilities. Although the hotel description showed EV charger were available on site, the receptionist did not know about its location. One staff tried to close the 24-hour fitness center around 10 pm. The water fountain in the fitness room was empty, dry and dirty. No room cleaning service was provided throughout our stay although we called the front desk twice to book the service and also talked to the cleaning lady directly for the service. NO shampoo, soap, or conditioner was refilled for our two nights' stay. I thought there was complimentary breakfast but I didn't see it as an option. My booking was canceled, and no one could explain why. The hotel was able to give me the last room they had. The mattress is sagging in the middle. I would've preferred that housekeeping services be done daily. You had to hang a sign on your door before 10 am to request cleaning, otherwise it was not done. I think this is unnecessary as many guests are still waking up close to that time, and many may worry about cleaning staff entering the room so early while they are getting ready for the day, so it makes one hesitant to hang the sign. When we booked with booking.com we didn’t realize that we would need a credit card for the deposit. Thank goodness the manager was able to accommodate us and we were able to stay. It was very upsetting when they told us that there was nothing we could do about it. Every other hotel we’ve stayed in we pay an extra night and get it back refunded when we leave. Not everyone has credit cards. The housekeeper opened our door and walk in to our room 1 hour before checking out time without our permission which made us feel uncomfortable. The property was located in a large car park area which included furniture stores etc. No greenery other than trees by the motorway. All god. Toilet seat could have been properly installed. In the scheme of things a very minute detail.

Sandman Signature Ottawa Airport Hotel offers free parking and a free airport shuttle service.

Sandman Signature Ottawa Airport Hotel has implemented daily housekeeping, contactless check-in/check-out, physical distancing in dining areas, physical distancing rules, health check process for guests, CCTV in common areas, hand sanitizer in guest accommodation and key areas, screens or physical barriers between staff and guests, effective cleaning chemicals against coronavirus, 24-hour security, disinfection of high-touch surfaces, and staff following all safety protocols as directed by local authorities.

Nearby attractions to Sandman Signature Ottawa Airport Hotel include Lansdowne Park, Rideau Canal, Canadian Museum of Nature, Canadian War Museum, Supreme Court of Canada, National War Memorial, University of Ottawa, Shaw Centre, Parliament Hill, Peace Tower, Bytown Museum, and National Gallery of Canada.

Guests appreciated the convenience of having a kitchenette in their room, allowing for meal preparation and storage of supplies, especially for longer stays.

The hotel's proximity to a variety of restaurants and a mall with dining choices was highlighted as a convenient feature by guests.

Some guests were disappointed with the lack of daily housekeeping unless requested, so consider requesting this service if you prefer regular room cleaning.

Several guests mentioned receiving room upgrades, so it may be worth inquiring about this possibility during the booking process or at check-in.

Some guests experienced disturbances from noisy neighbors, particularly during special events or due to thin walls, so it may be helpful to pack earplugs as a precaution.

The hotel's attached restaurant received positive feedback, making it a convenient dining option for guests.

Some guests encountered discrepancies between the room booked online and the actual room received, so it's advisable to verify the room amenities upon check-in.

While the hotel offers vending machines, some guests found the lack of easily accessible bottled water inconvenient, so consider bringing your own supplies if needed.

If arriving before the standard check-in time, it may be beneficial to inquire about the possibility of early check-in, as some guests were accommodated in this regard.

Ensure you are aware of the hotel's deposit and payment policies, especially if not using a credit card, to avoid any inconveniences during check-in.