Misleading - choose airport pick up and paid $50 t
Pros: Brand new car. Last car in the place and was a major upgrade from what we booked. Clean and ran great.
Cons: Selected airport Enterprise location while booking. Somehow my car was at an off-site location and cost an additional $50 to get me to my car. Apparently, their "We'll pick you up" slogan only applies to certain people, not from Enterprise to Enterprise locations only ten miles apart.
Mar 30 2016
Very good but very busy
Pros: Staff and manger very helpful and polite with all costumers .
Cons: Waiting time on long weekend
Jan 20 2017
Pros: The price was great.
Cons: Maybe the car could be a little bit cleaaner, inside.
Dec 2 2015
Pros: Close by
Cons: The price was different.
Jan 11 2016
Pros: Customer Service
Mar 2 2016
Pros: The whole experience
Apr 11 2016
tank half empty
Pros: It was super cheap and the staff was friendly.
Cons: The gas tank was half full when I picked it up and ended up returning it 3/4 full, which means they pocketed 1/4 tank of gas on my dime. I tried estimating how much gas I had to put in, but overshot.
Apr 16 2016
Pros: Car was brand new and had every option available to humanity: heated front and back seats, heated steering wheel, sun roof, navigation. All in a compact.
Apr 25 2016
Pros: Ended up being cheaper than quoted on arrival
Aug 17 2016
Pros: The staff tried to make the best of a bad situation (apparently several cars were not returned on time the day I and several others showed up for pickup). The staff gave me a discount for my inconvenience.
Cons: The intermediate-size car I reserved wasn't available at pickup; after about 1 hour of searching other locations, I left with a van. It was so unwieldy that I exchanged it for a compact at a third Enterprise location half way through my 10-day rental.
I believe the staff really tried to make the best of a bad situation. Suggestions to avoid this in the future: (a) always have at least one extra car of each size handy to compensate for cars that aren't returned on time; (b) increase the penalty for not returning the car on time.