Basics
Services and conveniences
Bathroom
Pool and spa
General
Laundry
Dining
Parking and transportation
Media and entertainment
Accessibility and suitability
Bedroom
Health and safety
Family friendly
Outdoor
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a spa and wellness center, massage services, a playground for families, and a karaoke activity for entertainment.
Is parking available at the hotel?
Yes, the hotel provides free parking and is conveniently located near the ADO bus terminal and tour agencies.
How is the food quality at the hotel?
Guests have mentioned that the breakfast and food at the El Bambú restaurant are delicious and reasonably priced. However, some reviews have noted that the restaurant food quality was not consistent.
What is the quality of the beds at the hotel?
Guests have described the beds as comfortable and clean, but a few reviews have mentioned that the beds were too hard for their liking.
How is the cleanliness and customer service at the hotel?
The hotel is praised for its cleanliness, spacious rooms, and kind staff. However, some reviews have highlighted issues with pool maintenance and noise levels in certain rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in October, which is the low season, to enjoy a quieter experience.
Explore Nearby Attractions
The hotel's proximity to attractions like Aluxes Eco Park, Misol-Ha Waterfalls, and the Pre-Hispanic City and National Park of Palenque makes it a convenient base for exploring the area.
Check Room Configuration
Some guests found the rooms to be spacious and comfortable, while others noted a lack of storage space. It's advisable to inquire about the room configuration that best suits your needs.
Try Local Dining Options
While the hotel's restaurant received mixed reviews, guests recommended exploring the nearby restaurants for a variety of dining choices.
Take Advantage of the Pool and Jacuzzi
Many guests praised the hotel's pool and jacuzzi area, highlighting it as a perfect spot for relaxation.
Plan Tours Through the Hotel
Guests had positive experiences booking tours through the hotel, making it a convenient option for organizing excursions to the ruins and waterfalls.
Consider Noise Levels
Some rooms may face a main road, leading to potential noise disturbances. Guests sensitive to noise should consider this when selecting a room.
Be Mindful of High Season
If you prefer a livelier atmosphere and don't mind larger crowds, consider visiting in January, which is the high season.
Check for Construction
Some guests encountered noise disturbances due to ongoing construction activities. It's advisable to inquire about any potential disruptions during your stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | January |
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High season | March |
Average price (weeknight) | $64 |
Average price (weekend night) | $82 |