Hotel Xcaret Mexico

5 stars
Carr. Chetumal - Puerto Juarez Km. 282, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
8.6
Very good
based on 2026 reviews
2,026 reviews
Thu 11/13
-
Fri 11/14
1 room, 2 guests
Deals from
$520
/Cheapest rate per night
Room type
Provider
Nightly total
Double room
$520
Standard room
$689
Queen room
$740
45 more Hotel Xcaret Mexico deals
45 more Hotel Xcaret Mexico deals
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Luxury property on the beach, with 15 outdoor pools Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants. Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
8.6
Very good rating
Based on 2,026 verified guest reviews

Latest deals for Hotel Xcaret Mexico

Thu 11/13
Fri 11/14
King room
1 king bed
$1,356
nightly with fees
bed type unknown
$1,610
nightly with fees
Standard room
bed type unknown
$689
nightly with fees
bed type unknown
$747
nightly with fees
bed type unknown
$751
nightly with fees
Deluxe room
bed type unknown
$1,390
nightly with fees
bed type unknown
$1,717
nightly with fees
Double room
bed type unknown
$520
nightly with fees
bed type unknown
$673
nightly with fees
bed type unknown
$719
nightly with fees
Luxury room
bed type unknown
$1,091
nightly with fees
bed type unknown
$1,091
nightly with fees
1 twin bed
$1,134
nightly with fees
Queen room
2 queen beds
$740
nightly with fees
2 queen beds
$838
nightly with fees
2 queen beds
$935
nightly with fees
Superior room
bed type unknown
$1,137
nightly with fees
bed type unknown
$1,163
nightly with fees
bed type unknown
$1,166
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Hotel Xcaret Mexico

  • Private beach
  • Adults only
  • Outdoor pool
  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Things to do

  • Gift shop
  • Eco tourism
  • Bicycle rental
  • Fishing
  • Board games/puzzles
  • Game room
  • Golf
  • Canoeing
  • Cycling
  • Darts
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Mini-golf
  • Table tennis
  • Water park
  • Pool table
  • Water sport facilities (on site)

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine

Accessibility and suitability

  • Hypoallergenic
  • Hypoallergenic pillow
  • No smoking
  • Designated smoking area
  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Adults only
  • Elevator
  • Accessible parking
  • Allergy-free room
  • Toilet with grab rails
  • Upper floors accessible by elevator

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Access to health care professionals
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Delivered food is securely covered
  • First-aid kit
  • Carbon monoxide detector

Bathroom

  • Hairdryer
  • Open-air bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper
  • Toothbrush

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Breakfast in the room
  • Coffee machine
  • Vending machine (snacks)
  • Dining area

General

  • Garden view
  • Storage available
  • River view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Telephone
  • Tile/marble floor

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground
  • Baby safety gates

Pool and spa

  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Parking and transportation

  • Free airport shuttle
  • Free parking
  • Private parking
  • Shuttle service (free)
  • Valet parking

Bedroom

  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Clothes rack
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Streaming service
  • Shared lounge/TV area
  • TV

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Fitness

  • Aerobics
  • Fitness classes
  • Fitness center
  • Tennis

Workspace

  • Fax
  • Laptop safe
  • Desk

Reviews of Hotel Xcaret Mexico

8.6
Very good
2026 verified ratings
Wonderful
1594
Very good
151
Good
100
Okay
42
Fair
41
Mediocre
22
Poor
76

Summary of reviews

Guests say
Guests appreciated the spacious rooms and various amenities, but many expressed dissatisfaction with the service and cleanliness, highlighting issues such as long wait times, unclean areas, and difficulties with reservations. Overall, while the hotel has potential, the execution fell short of expectations.
AI-Generated from customer reviews
Room Size9 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
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All reviews

2.0
Poor
Engilla, Jun 2021
Pros (+) Horrible hotel, horrible staff, very unfriendly, quality of food was terrible for the price you pay. I mean a standard room is 600 above and it’s so not worth it
Cons (-) Quality of food. Staff, room doors are tin and rooms are very noisy so don’t expect to have a quite room where you can get sleep.
6.0
Okay
Anonymous, Oct 2020
Pros (+) Our room view was great. The spa hidrotherapy was great. Included parks were great. I’m hesitant to give a lower rating because everyone was so nice and our last trip before this one was magical. Very little plastic use.
Cons (-) Restaurants and bars were large in number but hit or miss in quality - xingao which requires a reservation was a total let down. Las playas wasn’t very good and ants will eat you alive. The drinks were watered down or just a bunch of sugar except for the lobby bar or dan’s bar in fuego. The water temperature for the shower was scalding hot or freezing, which was annoying. The toilet flushes so har...
Read more
10
Wonderful
Miguel, Aug 2020
Pros (+) Everything was great, but the service over the top!
Cons (-) No idea, they have all.
10
Wonderful
Liza, Jun 2020
Pros (+) Everything food delicious
Cons (-) Nothing
10
Wonderful
Anonymous, Aug 2018
Pros (+) The staff were always making sure you had the best experience when dining and any of the many restaurants. When they said all included, they meant it. Free transportation to all the activities and tours. Just amazing
9.1
Wonderful
Anonymous, Jan 2018
Cons (-) Staff still learning and a bit slow . Somethings not finished yet but overall magnificent

Location

Carr. Chetumal - Puerto Juarez Km. 282, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Xcaret Park0.4 mi
  • Xcaret Archaeological Site0.4 mi
  • Xcaret Spa0.5 mi
  • Terminal marítima Punta Venado1.3 mi
  • Underwater Technical World2.2 mi
  • Playacar Golf Club2.6 mi
  • The Reef Marina2.7 mi
  • Aviario Xaman Ha3.2 mi
  • Terminal Marítima de Playa del Carmen3.6 mi
  • Albertos SCUBA3.8 mi
  • Parque 28 de julio4 mi
  • La Fe4.5 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Hotel Xcaret Mexico

Low season

High season

Average price (weeknight)

Average price (weekend night)

July
December
$875
$951
Cheapest month to stay with an average 18% drop in price.
Most expensive month to stay with an average 16% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Hotel Xcaret Mexico

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hotel Xcaret Mexico

  • If you’re after a cheap room at Hotel Xcaret Mexico, then you should consider staying during the low season. The cheapest deals can generally be found in July and May.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hotel Xcaret Mexico, plan to stay on a Tuesday or Thursday. The most expensive day is usually Saturday.
  • The cheapest price a room at Hotel Xcaret Mexico was booked for on KAYAK in the last 2 weeks was $676, while the most expensive was $1,163.
  • How long should you stay at Hotel Xcaret Mexico? KAYAK users usually book their rooms here for 3 days.

FAQs when booking at Hotel Xcaret Mexico

  • Where is Hotel Xcaret Mexico located?

    Hotel Xcaret Mexico is located at Carr. Chetumal - Puerto Juarez Km. 282, 3.8 miles from the center of Playa del Carmen. Xcaret Park is the closest landmark to Hotel Xcaret Mexico.

  • When is check-in time and check-out time at Hotel Xcaret Mexico?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Hotel Xcaret Mexico.

  • Does Hotel Xcaret Mexico offer free Wi-Fi?

    Yes, Hotel Xcaret Mexico offers free Wi-Fi.

  • Does Hotel Xcaret Mexico offer free parking?

    Yes, Hotel Xcaret Mexico offers free parking.

  • Does Hotel Xcaret Mexico offer free airport shuttle service?

    Yes, Hotel Xcaret Mexico offers free airport shuttle service.

  • How far is Hotel Xcaret Mexico from the airport?

    Hotel Xcaret Mexico is 12.9 miles from Cozumel. Hotel Xcaret Mexico is 34.8 miles from Cancun.

  • Does Hotel Xcaret Mexico have a pool?

    Yes, Hotel Xcaret Mexico has a pool onsite.

  • How does KAYAK find such great Hotel Xcaret Mexico hotel deals?

    KAYAK scours the web for all room deals available at Hotel Xcaret Mexico in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Xcaret Mexico and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Xcaret Mexico.

Nearby hotels and places to stay

Closest

See more nearby stays
5-star hotel
70% cheaperOccidental at Xcaret Destination8.1 Excellent (2,067 reviews)0.03 miPrivate beach, snorkeling, Outdoor pool$230+
32% cheaper
A Paradise Of Luxury
0.18 mi$521+
5-star hotel
Xcaret Casa Fuego
0.31 miFitness center, Bar/Lounge, Business center$768+
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only9.5 Excellent (48 reviews)0.54 miAdults only, snorkeling, Outdoor pool$1,719+

Cheapest

See cheapest stays in Playa del Carmen
3-star hotel
96% cheaperCasa Kaoba Hotel & Suites7.8 Good (1,031 reviews)1.52 miOutdoor pool, Spa and wellness center, Restaurant$31+
4-star hotel
78% cheaperTerasu Riviera Maya Hotel & Spa, en Xcaret9.1 Excellent (188 reviews)0.78 miOutdoor pool, Spa and wellness center, Restaurant$168+
4-star hotel
73% cheaperSandos Playacar Beach Resort7.9 Good (1,130 reviews)1.86 mi$210+
5-star hotel
70% cheaperOccidental at Xcaret Destination8.1 Excellent (2,067 reviews)0.03 miPrivate beach, snorkeling, Outdoor pool$230+

Most recommended

See most recommended stays in Playa del Carmen
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only9.5 Excellent (48 reviews)0.54 miAdults only, snorkeling, Outdoor pool$1,719+
5-star hotel
Palmaia The House Of Aia9.5 Excellent (291 reviews)1.66 miPrivate beach, snorkeling, Outdoor pool$781+
4-star hotel
78% cheaperTerasu Riviera Maya Hotel & Spa, en Xcaret9.1 Excellent (188 reviews)0.78 miOutdoor pool, Spa and wellness center, Restaurant$168+
5-star hotel
Hotel Xcaret Arte - Adults Only9 Excellent (959 reviews)0.55 miPrivate beach, adults only, snorkeling$791+

Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

8.1
3.8 mi
Cozumel
12.9 mi

Everything you need to know for your stay in Playa del Carmen