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Riu Palace Riviera Maya
Top Beach Hotel

Avenida Xaman-ha, Mza 9 And 10, L1, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2280

$269+

Overall guest ratings

8.8/10 Excellent
Based on 918 reviews

Review highlights

  • 9.2
  • 9.1
  • 8.9
  • 4.4

Nearby

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    About

    With a stay at Riu Palace Riviera Maya All Inclusive in Playa del Carmen (Playacar), you'll be minutes from Playacar Golf Club and close to Xcaret Eco Theme Park. This 4-star resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.

    Rooms

    Make yourself at home in one of the 400 air-conditioned rooms featuring fireplaces and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have jetted bathtubs and designer toiletries.

    Amenities

    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a spa tub. Additional amenities at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Grab a bite at one of the resort's 6 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 5 bars/lounges.

    Business, Other Amenities

    Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

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    Hotels.com

    Amenities

    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Restaurant
    • Hot tub
    • Facilities for Disabled Guests
    • Babysitting or child care
    • Childrens programs
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • 24 hour front desk
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Fireplace
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    Reviews

    Guest reviews

    Overall Rating

    8.8 Excellent
    Based on 918 reviews
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      8.5 "City centre within easy reach, said 85%."
      8.6 "Easily accessible by car, said 86%."
    • 9.1 "Wonderful beach."
      8.4 "84% appreciated the clean beach."
    • 8.9 "Great service."
      9.3 "93% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      10.0 "100% found the restaurant service to be one of the best."
      9.3 "Lovely pool/beach service, according to 93%."
      9.2 "92% were happy with the room service."
      10.0 "Lovely bar service, according to 100%."
    • 8.1 "Food is delicious."
      8.8 "88% loved the menu selection."
      7.4 "74% loved the dining experience."
      8.0 "Yummy desserts, said 80%."
      10.0 "100% thought the dining area was clean."
    • 6.3 "Breakfast is mediocre."
    • 4.4 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
    • 4.1 "Rooms are not good."
      1.5 "85% thought they were poorly maintained."
      1.8 "82% complained about the bathroom."
      2.5 "75% didn't like the uncomfortable beds."
      1.8 "For 82%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      1.1 "89% had problems with the shower."
      2.7 "Air conditioning was criticized by 73%."
      1.7 "83% said the bathroom was dirty."
      4.3 "57% didn't like the balcony."
      4.3 "57% thought the tv was sub-standard."
    • 3.8 "Not very comfortable."
      2.5 "75% didn't like the uncomfortable beds."
      2.7 "Air conditioning was criticized by 73%."
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    Overall Rating

    9.1 Excellent
    Based on 706 reviews
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 9.2 "Wonderful beach."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
    • 6.7 "Average cleanliness."
    • 4.4 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      5.0 "Only 50% said rooms were clean enough."
      2.0 "80% thought they were poorly maintained."
    • 4.2 "Not very comfortable."
      4.9 "51% thought it was too noisy."

    Overall Rating

    9.4 Excellent
    Based on 211 reviews
    • 9.3 "Terrific location."
    • 9.1 "Wonderful beach."
    • 9.1 "World class service."
      9.4 "94% found the staff to be very friendly."
    • 8.3 "Food is delicious."
      8.8 "88% loved the menu selection."
    • 7.3 "Good pool."
    • 3.9 "Rooms are not good."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    data provided by TrustYou

    Recent Reviews


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