Rooms were clean and modern and the breakfast was good No hot water at 6.00 in the evening. No access to the hotel when we arrived on Saturday afternoon (having been told that the earliest check in was 2.00 we were surprised to find a note on the door at 3.00 saying " back in one hour"). We found somewhere to have a hot drink at the nearby national park but had quite a lot of time to kill which was not ideal after a long journey.
Friendliness of staff
Helpful friendly staff. Good breakfast. Not having a restaurant means having to go elswhere to eat evening meals, as a business customer that's a bit of a nuisance.
informal and friendly atmosphere nothing
Very clean bedroom & bathroom, in fact pristine. Good sized bedroom and en-suite, well laid out. Very neutral, tasteful decor. Very comfortable bed. Excellent parking facilities. Beautiful rural location. Excellent breakfast. There was nothing I disliked about the guest house. I selected the guest house for the location. I would have preferred a hotel with lunch & dinner on the premises.
Very well looked after thank you - really good breakfasts!
breakfast was brilliant could n't get telly to work on 2nd night.
The B&B Is spot on excellent clean rooms with excellent service.
Excellent food, staff and facilities Bed not very comfortable
Excllent setup, ideal for mtb in the area. Staff were very helpful in all aspects, particularly with guidance on trails in the area. No bad points to speak off.
Mountain Bikers well catered for with secure lock-up.
Quiet, warm & comfortable room with excellent shower/bath. Great outlook. Main feature - open fire, was not lit once during our 3 day stay - disappointing. Evening meal was mediocre.
Staff verry helpfull with good local knowledge located right on the mb trails the food was lovely Slow internet no shampoo
Staff were great from moment of arrival to departure, nothing was a problem to them
Friendly owner, clean comfortable rooms, suitability for mountain biking, climate control in rooms, quality of furnishings and fittings No wi-fi in rooms as advertised, no thermostatic mixer for shower
Afan lodge is a very modern hotel excellently placed for mountainbiking with friendly helpfull staff and acosy atmosphere. Top marks>
Service, support for mountain bikers
The room was exceptional food was excellent and all staff very polite and i will definately return some noise outside at throwing out time
Clean, comfortable, friendly service, good quality facilities, free wifi and top of the range tv. Room too hot, at least for me, and I was not able to shut off or turn down the heating. Tv so hi-tech that the controls were invisible and after managing to turn it off I had a problem getting it running again.
Room was very nice with an excellent spacious bed Parking facilities poor
Great hotel good staff and facilities, spoilt by late night disco which went on until almost 3am
The hotels design.. loved it. The room was amazing, in fact I have now decided to change my own bedroom. Cold plates at present, not good. Hot food should always be on hot plates.
room was clean and confortable, the welshcakes were a lovely touch
Well located in central Pontypridd. The quality of the rooms was excellent - of that generally found in high standard hotels. The duty manager was exceptionally hard working and very caring towards her customers. The only negative was the disturbance that the late night clubbers managed to create outside the hotel at 3 am on Sunday. If your room overlooked Market Street then your night would have been very difficult. The club is in the basement of the hotel, thus the hotel must make a decision - hotel or club?
Good location No paring at the hotel. But public parking just in next street
Excellent friendly staff and service. Tv complicated-ish to work. Could not find a thermostat for room temperature.
comfortable room Room too hot.
The food was excellent, and the staff were very friendly. Great service. Poor TV picture in room
Staff, room and facilities were good. The heating made clanking and dripping noises when it came on.
Staff were brilliant nothing was too much trouble, even allowed us to check in early so we could get to the rugby on time! Nothing
wifi good/ check in/check out quick. Relaxing place to unwind after a day on the road Restaurant service very slow but good quality food.
The staff could not have been more friendly or helpful - they were excellent. Having stayed in hotels throughout the world, the staff here were the best! If service is valued above the condition of the hotel, it is recommended. The hotel is shabby, tired and well past its sell by date. The entrance had been damaged by storm or high vehicle contact, the rooms needed complete restoration, the lift is on its last legs - come on, Best Western, provide the staff with the hotel they deserve. If service is valued above the condition of the hotel, it is recommended.
We chose this hotel as a pet friendly policy is in place. No extra charge for pets either! a real bonus. Friendly staff and a full Welsh breakfast to start the day.
just relax and had a walk on the beach
a very pleasant stay, staff were very friendly and helpful, would stay again.
I would say that the bed mattresses would have to be changed they are quiet bad to be honest. It would have been perfect to have propper loggs for the fire.
The owners of the cottage are excellent. Very welcoming, friendly, helpful, wonderful people. Area is quiet, green, relaxed, the house is so cozy, interior is just more than you expecting from the pictures. I enjoyed every minute of my stay and definitely would pick the same place when i go there next time.
Lovely environment. Returned for the fourth time now. The cottage (Glas) represents excellent value for money and is nice and cosy. We always enjoy lighting the log fire burner. There are walks in the local area where we exercised the dog. Richard is a lovely bloke and will go out of his way to make you feel welcome. Shower and kitchen tap were a little erratic but worked fine after leaving them on for a bit.
Very homely and comfortable. None
The cottage was lovely. The under floor heating was excellent and the I really liked the decor. We normally eat out every evening but we just wanted to stay in and enjoy the cosy cottage. Location was great if you enjoy rural surroundings with the added bonus of a Tesco and Asda just a 10 mins drive way. The cottage could do with a clean lots of cobwebs.
Excellent accomodation, vith absolutely beautiful views.
Very pleasant owners. Excellent views over the valley. Good parking off road outside the cottage. Good walks for dog owners and walkers alike. Sat Nav says you have arrived half way up hill when the accommodation is at the top. The actual signs for the cottages are very small and could easy be missed.
Very warm and remote None
Cenral location A bit dated
handy for town and country side
We enjoyed our stay at the hotel . Our room was huge and also had a sitting / TV area. It was spotlessly clean, well decorated and comfortable.breakfast was very good and so was our Saturday evening meal. They do a curry night on Friday and Saturday - excellent value , choice and taste. It was all washed down with the House red wine which was very good . Nothing amiss.
good room rate. The room was vey hot and we stayed on a saturday night and it was extremly loud and noise outside due to the hotels location but this cant be helped.
Close proximity to centre of town. Poor service from the hotel staff.
Staff very friendly Bedroom and particularly the bathroom needed some TLC
Welcoming,warm and friendly. Breakfast was a bit bland as are many hotels these days.
It was very central for the trains and buses. The hotel was clean and the staff were very helpful. nothing
The location, food, and willingness of all to help. Only thing was the parking and daily charges for parking.
Size of the room/quality of the bed Old fashioned and a bit of refurbishment would be nice (there were holes on the bottom sheet.
The whole atmosphere, nice staff, lovely food, large rooms There was a wedding on the Saturday night we were not informed about this and it was slightly noisy
Freindliness of the staff, and great atmopshere in the bar. The loud music from the club below our room until midnight.
Very friendly, efficient and helpful staff. A spacious, comfortable and warm room. Very good value food and drink. The displays of photographs of the area in the past; these add to the character and ambience of the hotel.
Friendly staff and the room was excellent!
Clean, spacious and welcoming. Good food and plenty of parking. Only source of hot water at night time was from the shower for some reason. Sink and bath were running cold. All lights fused in the room on one occasion. Squeaky floorboards weren't a problem during the day, but when lots of people decide to trample down the corridor at about 2 in the morning it's another matter!
Rooms clean,staff friendly and helpful,and food great.what more do you want I will stay there again.
Basic but nice hotel. Friendly staff and nice food.
Friendly reception on arrival.
Finding the place was a little unusual, up on a hill within a relativily new housing estate. However all my doubts were soon washed away, the staff definatley are amazing, pleasant people, nothing to much trouble, really nice and caring people, a real homely hotel. the bedrooms are clean tidy and acceptable. The evening carvery was real home food style, for a tuesday there was well over 60 guests and at the weekend I am informed it can be 300 a day, thats how good the reputation is..with quality and great value.. would stay again and recommend this hotel, a little unusual from your normal hotel chain but on a good side. Thankyou Bessemer. hope to see you again in the future. The walls are abit thin with the odd floorbood squeek, but nothing major.
Friendly & Effecient None
room well proportioned and designed pillows too hard Tv too loud at breakfast unable to read paper
ease of access and cleanliness of room and bathroom there was nothing to dislike, could do with more tea etc. in room
The bed was excellent and I got a great nights sleep. Receptionist was very helpful too. Nothing.
very helpful staff not enough non smoking rooms
hotel staff were very good & friendly, even doing breakfast for 3.0am in the morning.
The hotel is very clean with exceptional staff all very helpful and alert, Great for a overnight stop wouldnt hesitate to ue again. wifi should be free, its pretty expensive compared to many other places I travel too.
The location - excellent access from the motorway and into Swansea
Convenienant location and easy to find. The hotel was very clean and comfortable. The friendly staff made our stay stress free and relaxing
more non smoking rooms
The room the price the cleanliness . . Staff pleasant and helpful No wi fi in room
When I booked online with my debt card I assumed I had payed. But when checking out I was charged, and told that the online booking does not take payment. This has been the first time I have encountered this and it is confussiing when treying to budget.
Everything about our stay from start to finish was absolutely superb. We will definitely be returning. Only issue is the parking. However this was quickly resolved by staff moving their own vehicles.
The room and entire hotel was very good. The restaurant was very well designed. The free continental breakfast looked to be little more than bird seed and water. The charge for a cooked breakfast was ten pounds. Therefore, I did not bother with the continental breakfast, and paid four pounds for a cooked breakfast in the local cafe, two minutes walk away.
Very comfortable, clean room of good size. Had a feeling of luxury about it, yet was a standard room. Is ideally istuated in the town centre and very good value. Was a good £10 cheaper than the Express Holiday Inn nearby, and also included continental breakfast. Despite my asking about it, the member of staff on duty at reception seemed reluctant to let me park in the secure underground car park, instead suggesting I parked in the small open car park immediately adjacent. (I was a late arrival at night.) With two other cars already in this very small car park it was difficult to manoeuvre into the only space available.
The Executive room was very comfortable, the restaurant nicely decorated and clean, breakfast was nice and there was no waiting. there was nothing to dislike,
lovely friendly welsh staff. Very nice room.Handy for Swansea
Very chic decor Better lighting over desk
Limited parking space
Decor of hotel, helpful and friendly staff, room size and facilities, comfort, bathroom, restaurant - very good breakfast, location. Parking not sufficient for guests and it wasn't clear where we could park nearby. If they can't improve guest parking, they just need to give a map of where to find the nearest car park.
Staff Uncomfortable bed, loud plumbing noises all night
Staff were very friendly The rooms were directly above the disco which was extremely loud until the early hours of the morning
None The hotel needs total refurbishment
The hotel is dated in decoration, located in a rundown area of the town and it could not offer food. If all you want is a clean bed it's fine.
the staff were very welcoming and very informative about the area and th regulars were all very welcoming and made me feel very welcome a excellent place to stay.
They were flexible with my complaint and request the noise come from teh disco downstairs.
Never recieved an invoice from my cash payment ,could not ask before I left because there was no one present ,there was also a smell with in the hotel I was concerned about leaving my car outside
Good value and staff friendly enough, although I didn't receive an explaination about how I got into the hotel after hours, which meant I nearly got locked out for the night. Good value breakfast.
Lovely lady welcoming us at 2am. We got her out of bed! Coffee and tea collection was nice. Showers were awlful. Sort them out! Cold water or a trickle of hot.
I am struggling to answer this question as Ye Old Red Lion Hotel had no good points whatsoever - it was the worst accommodation experience of my life to date! Where do I start: The hotel was dirty from the entrance to the bedroom. The television did not work. The carpet leading to the bedrooms looked as if it hadn't been vacuumed for months. One of the stairs represented a health and safety hazard as it was collapsing. The bedroom was less than basic and in need of major refurbishment. The owners should be ashamed to advertise this place as decent accommodation. When I returned to the hotel quite late, an individual was urinating against the front door - I had to wait until he finished before I was able to enter!
Location was brilliant for good views. Breakfast was lovely. Was allocated a twin room when a double room was booked.
We arrived very late and the hotel staff made it very easy for us to get to our rooms etc etc. The full English breakfast set us up for the day. Beatiful setting for a hotel just 25 minutes from Cardiff yet in the heart of the valleys.
The setting and the excellent rooms The decorating in the Coach house was not of the highest quality
Slight smell of damp in the room and the extractor fan did not work in the ensuite bathroom (problem due to no window either)
size of room the fact that breakfast was charged as an extra and not included in the rate.
It was convenient to the location that I was working at
The Scenery and how easy going and nice and helpful all the staff were!
The setting on the Hillside and the peace and quiet that went with it. Food and staff were excellent and bed very comfy. Although bed was comfy was expecting room to have a little extra due to it being a deluxe room. Couldn't tell difference from what would be standard room.
Beautiful location with outstanding views. Staff very friendly and helpful. The rooms were very comfortable and clean. Will definately visit again in the summer.
Staff were friendly and helpful. Food was excellent.
service, very lively atmosfhere in bar and restaurant, quiet in the rooms location, a bit busy on a round square
Very good value for money.
Well appointed room and good value for money TV did not work very well - poor reception/sound
Friendly and pleasant staff, clean and modern hotel room with lovely bathroom and excellent restaraunt and bar. Our hotel room was very warm (even though it was cold and wet outside), perhaps the rooms could benefit from air conditioning units.
Particularily nice & friendly staff
Decor was brand new and service very friendly.
Good service and value for money Food was excellent
good location clean and comfortable staff very helpful and food in the restaurant was very good
Evening meal was great value and very nice. You really could not knock it. Breakfast was awful. It was a buffet and generally nasty, not what I was expecting after the lovely evening meal! Bathroom smelt of mould too. Apart from that the place was clean and above average..( I wouldnt want to stay more than one night!)
The staff were great, the breakfast left a little to be desired in that there was not the obvious option of fried eggs, and the tea in the pot was only enough for one cup, and it was only just warm!. See above.
Good breakfast, good range of leisure club facilities, very pleasant staff Nothing specific, just felt it needed some tlc and some cosmetic touches... there were letters missing from the sign, decor in the corridors needed touching up.
Area in "pub" for relaxing and reading. Food was fine.
good food fusty smell in corridors & room
Comfortable room , able to take well behavied dog, suitabllity to tour area.
clean, friendly and very welcoming. The english breakfast was lovely. The television didnt work.
Our room was right next to a generator or motor of some kind and was very very noisy during the night. I told the hotel staff and they knew but they didn't give us a reduction in room price or anything. Very disappointing for the price.
Rooms were modern, clean and seems to have been recently refurbished Public areas and hallways seems in need of an update. No bar staff at times to serve drinks
The beds and pillows were extremely comfortable.Loved the 'Loft' where breakfast was served. Minor points: Filling in the cracks in the bedrooms and ensuring the towels don't still have mascara residue on them. Other that that only that it just wasn't long enough!
Pool and sauna. Buffet breakfast Poor selection of Beer. Beer Expensive. Poor lounge facilities.
Friendly Staff. Public areas are tired.
Staff was very helpful during the course of stay and I would stay with them again if I need to go back. Just the fact that wi fi did not seem to work
Fantastic value - fairly basic accommodation but clean, large room and great service. Above a pub but the room was very quiet so was perfect. Not somewhere suitable for a luxury stay, but perfect for a clean, spacious room with great service for a bargain price.
working close by,very handy no
2Nd occasion we have stayed here - excellent service and good value
Large room, clean and tidy. Staff friendly and informative Check out time too early
Excellent value for money .Large bathroom with a big bath -could not fault the room.Clean,nice beds and plenty of shower gel and biscults.not like a premier/travel lodge. No views but what could you expect for £25.00 a night
Easy to find, excellent promotion price - generally a good standard of accommodation along with very friendly and helpful staff None
The friendly staff were more than helpful during our stay at The Twelve Knights. Many thanks!
There was nothing about the hotel I liked - it was convenient for where I wanted to be and that is all! The room was cold, one of the beds was so old that it sank in the middle, the views were dreadful (overlooking the rubbish bins) the lamp did not work and noise from the heating and the rest of the hotel was very loud!! Never ever again will i stay there.
Very helpful staff and room was nice. No bad points apart from you got lost in the bathroom as it far too big!!! But that's not really a bad point.
The quality and furnishing of the accommodation was very superior. We were made very welcome by all the staff. The continental breaksfast was the best we've ever had. Nothing.
Was made very welcome, an excellent location and very friendly service. The accomodation was of a very high standard.
Great value for money for the six person cottage, excellent breakfast, and truly lovely staff. We couldn't get breakfast on the Saturday morning as it wasn't served until 8am and we needed to be out for the day earlier than that.
the surrounding area, clean rooms, good selection for breakfast noisy room, you can hear the breakfast room
Very clean hotel/rooms. very friendly staff fantastic service and a great comprehensive breakfast. None
Absolutely superb place to stay. Pristine cleanliness. Food - scrumptious. The staff were wonderful - very friendly and helpful.
Friendly atmosphere. excellent accomodation.
The very friendly staff, the breakfast (best selection I have seen outside of some luxury hotels), the general ambience, the peace and tranquillity. I was only there for one night so was unfortunately unable to explore the lovely garden and beautiful countryside around the hotel. I was rather dismayed to find nobody on duty at the hotel on my arrival, and there was already a group of about five people waiting to register. A phone call soon brought a member of staff, but I'm not sure what we could have done without a mobile phone, and anyway they don't all work everywhere. I had booked a single ground floor room, but it was occupied and I was given a first floor double room. There was no additional charge and the stairs were manageable, so no real problem there.
Very lovely, big house. Very friendly staff. Nice breakfast.
We stayed in one of the self contained cottages.It was very warm and comfortable with plenty of space downstairs for family games or watching tv. Views were wonderful and it was very convenient for lovely countryside.Inclusion of breakfast was a lovely bonus