Pros (+) The pools and the bars
Cons (-) Staff could have been more helpful.. food could be better
4 stars
Royalton Riviera Cancun, An Autograph Collection Resort & Casino
Carr Federal 307 Tulum-Cancun Km 332.15, 77580 Puerto Morelos, Quintana Roo, Mexico
Puerto Morelos, Mexico
See location+52 998 283 3939Photos of Royalton Riviera Cancun, An Autograph Collection Resort & Casino
Overview
Royalton Riviera Cancun is an award-winning resort that's centered in Cancun, Mexico. Featuring resort-style pools, non-motorized water sports, and a spa and fitness center for relaxation, this resort is perfect for families and solo travelers alike.
Guests will love to relax in one of the many hotel rooms at Royalton Riviera Cancun. Each room features rain showers, a stocked mini-bar, a 24-hour concierge service, and an in-room safe. Guests are also treated to a satellite TV, high thread count bed sheets, free WiFi, and USB charging stations.
Guests will also love to unwind at The Royal Spa, which features services like massages, spa rituals, manicures, and body treatments. The Royalton Fitness Club is also a great way to recharge through a variety of fitness classes, some of which include beach bootcamp, spinning classes, sunrise yoga, and pilates.
Kids can eat and stay at this resort for free. For outdoor activities, families will love to swim and play at Splash Safari, as well as one of many other resort-style pools. Other nearby attractions include the Mandala Beach Club, Tulum Ruins, Xcaret Park, and La Isla Shopping Village.
Dining options at Royalton Riviera Cancun include Tides Beach Bar, the Lobby Bar, and SCORE Sports Bar and Lounge. Two swim-up bars are also located here, as well as a cafe for coffee, homemade pastries, and gelato.
With so many things to do and attractions to explore, it's no wonder guests choose Royalton Riviera Cancun when staying in Cancun, Mexico.
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Amenities at Royalton Riviera Cancun, An Autograph Collection Resort & Casino
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Infinity pool
- Water slide
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Things to do
- Gift shop
- Casino
- Fishing
- Game room
- Golf
- Snorkeling
- Evening entertainment
- Beauty salon
- Water park
- Pool table
- Water sport facilities (on site)
- Windsurfing
- Night club
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Free toiletries
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Pool and spa
- Infinity pool
- Outdoor pool
- Plunge pool
- Pool towels
- Private pool
- Spa and wellness center
- Rooftop pool
- Massage
- Pool bar
- Sauna
- Water slide
Dining
- Grocery deliveries
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Coffee machine
- Dining area
General
- Executive lounge access
- Family rooms
- Garden view
- Pool view
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
Family friendly
- Babysitting or child care
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
- Swimming pool toys
Accessibility and suitability
- Designated smoking area
- Private entrance
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Adapted bath
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Toilet paper
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Grill
- Balcony
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Indoor tennis
Reviews of Royalton Riviera Cancun, An Autograph Collection Resort & Casino
7.1
Good
564 verified ratings
Wonderful
236
Very good
98
Good
70
Okay
32
Fair
39
Mediocre
18
Poor
71
Summary of reviews
Pros (+)
Cons (-)
Reviews(7)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.1 out of 10
116 reviews
8.7 out of 10
5 reviews
All reviews
Pros (+) +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.
Cons (-) -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.
Pros (+) Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.
Cons (-) I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.
Cons (-) Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.
Pros (+) We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned ba...
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Pros (+) Beautiful Resort Nice rooms, amenities Great food and drinks On the beach Away from the commotion of Cancun Great Tennis coach. Strangely, the hotel did not publicize the availability of personal tennis lessons. Nice Gym. Unfortunately, the gym/hotel did not sell any protein drinks or powders.
Cons (-) At the end of the trip I learned my mosquito bites were bed bug bites, which means I will have to toss my luggage. Butler service was pointless. I could never reach them and they were of no help on check out. The central pool area was being renovated morning till evening for 3 days of the trip. Thankfully I stayed in the Diamond Club and had access to other smaller pools. The tipping situation fee...
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Pros (+) Amazing food Close to the beach Ocean view Gorgeous and large rooms Friendly workers who worked very hard
Cons (-) Construction at main pool was loud and annoying Cracks on foundation, I think the resort is sinking?? Mosquitos as it was built in the mangroves
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at Royalton Riviera Cancun?
Royalton Riviera Cancun offers a variety of dining options including Tides Beach Bar, the Lobby Bar, SCORE Sports Bar and Lounge, two swim-up bars, and a cafe for coffee, homemade pastries, and gelato.
What can families expect in terms of activities at the resort?
Families can enjoy free stay and dining for kids, Splash Safari, resort-style pools, and nearby attractions such as the Mandala Beach Club, Tulum Ruins, Xcaret Park, and La Isla Shopping Village.
How is the cleanliness and maintenance of the rooms at Royalton Riviera Cancun?
Guests have mentioned that the rooms were well-appointed and spacious, but some have reported issues with room maintenance and cleanliness, such as poor room service, broken ridges, and a need for better room cleaning.
What are the highlights of the resort's spa and fitness center?
The Royal Spa offers massages, spa rituals, manicures, and body treatments, while the Royalton Fitness Club provides a variety of fitness classes including beach bootcamp, spinning classes, sunrise yoga, and pilates.
Is there any feedback on the quality of food at Royalton Riviera Cancun?
While some guests have praised the food options and the variety available, others have mentioned issues with cold food, small portions, and long wait times for meals.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Upgrading to Diamond Club
Some guests found the Diamond Club upgrade to be worth it for the additional perks and personalized service, especially for special occasions or if you prefer exclusivity.
Plan Activities in Advance
To avoid disappointment, consider making reservations for the restaurants and activities in advance as some guests experienced long waiting times and fully booked facilities.
Be Mindful of Seaweed Conditions
Check the seaweed conditions before planning beach activities as some guests found the seaweed to be an issue during their stay.
Explore Nearby Attractions
Take advantage of the nearby attractions such as the Tulum Ruins, Xcaret Park, and La Isla Shopping Village for a diverse experience beyond the resort.
Consider Low Season for Quieter Stay
If you prefer a quieter experience, consider visiting during the low season in October when the resort may be less crowded.
Stay Informed About Cancellation Policies
Due to varying cancellation policies, it's advisable to familiarize yourself with the specific policies related to your room type and provider to avoid any inconvenience.
Be Prepared for Language Barriers
Some guests noted that English proficiency among the staff was limited, so it might be helpful to learn a few basic Spanish phrases for smoother communication.
Check Room Amenities
Prior to booking, ensure that the room amenities meet your expectations, especially if you have specific preferences for views, bed sizes, or other features to avoid any disappointments upon arrival.
Manage Expectations for Food Quality
While the resort offers numerous dining options, some guests found the food quality to be inconsistent, especially at the a la carte restaurants, so it's advisable to keep this in mind when planning dining experiences.
Location
Carr Federal 307 Tulum-Cancun Km 332.15, 77580 Puerto Morelos, Quintana Roo
What's nearby
- Arrecife de Puerto Morelos National Park3 mi
- Crococun Zoo5.3 mi
- Puerto Morelos Lighthouse7.1 mi
- Puerto Morelos Town Square7.1 mi
- Dr. Alfredo Barrera Marin Botanical Garden8 mi
- Bonanza Ranch12.6 mi
- Parque Cenote Las Mojarras14.5 mi
- Playa Paraiso Golf Club15.3 mi
- Selvatica Adventure Kingdom16.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Royalton Riviera Cancun, An Autograph Collection Resort & Casino
Low season | February |
|---|---|
High season | March |
Average price (weeknight) | $296 |
Average price (weekend night) | $339 |
When to book a room at Royalton Riviera Cancun, An Autograph Collection Resort & Casino
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Royalton Riviera Cancun, An Autograph Collection Resort & Casino
FAQs when booking at Royalton Riviera Cancun, An Autograph Collection Resort & Casino
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See most recommended stays in Puerto MorelosGood to know
Value for money | 7.1 |
|---|---|
Distance to city center | 7.1 mi |
Nearest Airport | Cancun |
Distance to airport | 6.7 mi |
Everything you need to know for your stay in Puerto Morelos
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