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The hotel is designed very nice and the spa is very good
Good staff, nice setting Poor spa facilities - swimming pools were cold or not functioning. I expected to be able to stay at the hotel and use the spa facilities more.
the location is excellent, the wine cellars are nearby, the rooms are new and comfortable, they also have an outside wellness area with 3 swimming pools, the evening catering staff is very nice (only them:) small but annoying things: instead of a welcome, the receptionist told me to open the gate we have to pay for the parking (they have a new system, we didn't want to leave our car on the side of the road), a lot of cats are fed in front of the kitchen, first morning we didn't get a table at breakfast (we went down about 9), the buffet was almost empty, next morning they still didn't improve: we couldn't find any napkins or cutlery nowhere, at 9:30 they were out of juices, our room was above the kitchen, mornings it had an oily smell, we could hear the employees chat+smell their cigarettes (it was a 4*deluxe room), there was nobody to give us towels in the wellness area, at check out I asked for the guest book-they told me they don't have one
Hotel corridors at 2nd and 3rd floors were dark when no people presents.We suggest that keeping some lamps on for safety.
Fantastic location, nice design, polite staff, quality materials surfaces.. First of all it was somehow difficult to fing the reception and parking, no signs alongside the road!! The thermal bath or wellness are is very crowded and noisy not possible to silently relax..The breakfast consist of too simple and typically unhealthy fat Hungarian courses..no brown bread, fake juices etc..Plus the breakfast area was very very crowded noisy. So the second day we just skipped it. It was not really a 4 starts feeling.
The swimming pool/spa !! Super The food from the spa/swimmingpool !!!! Terible not nice and expensive. The breakfast was also nothing special
Everything is super Missing free internet connection in room.
The view from my room overall quality of everything
Swimming pool, sauna,
It is a modern, clean and very good hotel. We spent fantastic 4 days there. It is close to the city centre and there are great possibilities for excursions. The bed linen was a little bit old and "overused".
Concierge very friendly, spoke nicely Italian, gave us a terrific tip for restaurant :-)
The services and facilities. The room and the bathroom are very small.
The location was great: central to town and wine tasting in the valley.
We stayed in a relatively new room with an extensive view. Parking was in an enclosed lot in the back of the hotel. Moving bags from the parking lot to the elevator required mounting several steps, down from the lot and then up to the ground floor - a nuisance.
24/24 reception availability very poor quality of the wifi acess
the disabled room, that my parents used was comfortable and suitable for handicaped person the hotel is working on expanding the hotel ,there was alot of noise and dirt, and the view we saw from our window was the builders. I believe that if the hotel is trying to expand his area they need to understand that they can't use the rooms who are close to the working area, it gave us a very bad feeling and we were glad we spent there only one night.
Very friendly staff, nice breakfast, absolutely great stay! The only thing I hated about that hotel is that I just stayed one night - it was just a perfect stay!
The hotel has a very nice spa center with sauna, jacuzi, and steambath and very clean.
The location was good for my business trip, my room was clean, there is a very nice restaurant just next door which extremelly good local cooking. This is not a luxury hotel but very good value for money
The hotel is in a fabulous setting and the building is unique. Our bedroom was very comfortable and there are good, clean leisure facilities. We are definitely planning to return to this hotel. No
The view from our balcony was very beautiful. It overlooked the lake and the waterfall. The room was a little on the small side.
swimming pool area
The location: very central. Good food and wine. Relaxed and homely atmosphere. The single room a bit small. No coffee or tea making facilities in room.
Service impeccable. L'hôte à la réception nous a même accompagné jusqu'au stationnement privé à proximité. Restaurant également de bonne qualité.
The location is perfect, the meals the best we had in Hungary, and the hotel staff excellent. The hotel was a bit noisy late at night, but that came with the wonderful location in the square with the restaurant tables outside.
A very good hotel in an excellent location in the main square in the old town.Thehotel also has a very good restaurant and very helpfull staff.
It is so centrally located that we could walk anywhere in Eger. Good food and excellent dining. Staff very friendly and accommodating. No
This hotel was situated just below Eger Castle and the edge of town square so great location for seeing Eger.A quaint old hotel with heaps of character. Staff very obliging and helpful. Hotel has a carpark about 50meters from the hotel so very convenient. No complaints
The hotel is just off the square and thus very convenient once we arrived there. The hotel is difficult to find, however, we parked at the tourist office and walk to it. They were very helpful showing us the way to the hotel by following them in their car. Another exceptional thing they did was that we did not get around to eating dinner until it was too late (the city closes up early). But they rounded up some cheese and bread after their kitchen was closed - very accommodating! The bed was very hard, but we found this to be the case throughout the area.
The hotel has a new annex with a few new rooms. We stayed in one of these. It had modern furnishings and was very comfortable. And its location in Eger is excellent. not really
i only appreciated the position in the very center of the city and under the castle the rooms are aged and in disperate necessity of refurbishment, totally different from the quality of furnitures shown in the pictures and regarding the common areas. the rooms are coming from the seventies and show all the year that passed from the end of real socialism. stay elsewhere
Conveniently located on the back of the square, below the castle. The hotel has a restaurant that was pretty good for Hungarian dishes too. Parking available, but about a block from the hotel, not too inconvenient. Good bearkfast
Very friendly/helpfull staff who speak good english, good location in city centre. Nice sauna facilities. Small room, sober breakfast (bad coffee!) Did not really like the small bed with too small sheets on the matras (ie one is lying on the matras instead of a sheet)
Nice clean hotel
Location, quiet, good satff and service
Hotel felt like a home from home therefore i was very comfortable. Food was lovely and breakfast was enough to cover what i wanted. Having wireless internet access for me was great.
Pleasant urban hotel, well decorated room.
Good room staff of the hotel, just knew several words in English and, for sure, no idea of Spanish.
Restaurant served good dishes.
The spaciousness of the room and the modern bathroom facility; and the helpful answers provided by the maid.. Everything was in fine order..
Situation of the hotel in town, great staff, fair food. The habit of the waiter adding automatically tip to your restaurant bill which is not usual in Hungary.
The staff had very good feeling. A room was large.A place was good There should have been a bathtub.
It was very clean and the entire grounds were in beautiful condition - grass, plants... everything was like a park. Unfortunately, the brand new pool was not yet opened, so we couldn't swim in the hotel.
The staff was very professional and friendly, the hotel, room and spa/sauna were very clean. Some of the staff members seemed to be a little bit overworked; they were doing their best to behave professionally and they were very friendly, but simply forgot about things (i.e.: forgot about the fact that we already ordered something to drink: the asked the same question again; forgot to put an ordered diner on the bill, etc. It seemed, that the staff were in service in the afternoon/evening as well as the next morning; maybe the working schedule is just to demanding ??)
The thermal pool is very nice and the hotel is well located for visits to Eger and the Buck hills. You need to insist to get the room you booked and need to ask for a bill.
Nice location, good swimming pool, comfortable for families with childrens
Brand new complex with thermal bath and thermal pool. Comfy appartment. Very quiet location, good for families. No english speaking staff. Around 10 km away from Eger.
New construction. Thermal water within the hotel. Several, all posted in my complaints to the hotel mangement and this website.
Good two-storeyed number with a kitchen. Free parking. Alongside termal bathhouses. There are the termal pools in a hotel. Low price. Free Wi-fi internet.