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All the staff very helpful and pleasant, especially the girl on reception Nice character to Hotel Excellent food Hard lumpy bed Shower cubicle overflowed Early morning noise from road outside
Very pleaseant stay. Comforatable room, helpful staff and excellent restaurant. Got a good deal so excellent value for money.
Central location - comfortable lounges and v good continental breakfast
The standard of the cuisine. The restaurant food is really excellent. I have stayed at the hotel many times. My only complaint is that they do not get the heating right in the winter. The hotel is much too hot and the radiators not easy to regulate. Once i had to change rooms because the radiator was stuck on maximum and I could not sleep.
Responsiveness and 'can-do' approach of the staff N/A
Very clean and tidy comfortable rooms, No tea or coffe in rooms, would have thought as a five start hotel this would have been provided, and no hot water at 9.00pm on the Saturday night.
The staff were excellent, enthusiastic, polite and very helpful. The food is very good and reasonably priced. The tariff is a little on the high side especially as the refurbishment is still to be completed. The bar should stay open until at least 12 midnight.
Town centre location Little or no car parking
Lovely period building with exposed beams and tastefully decorated. Very friendly receptionist and associated staff who looked after our bikes cheerfully. Unfazed by our sweaty appearance. Some cheaper options available on the menu in the slightly overmanned Bistro
The location was very handy for us.
easy to find and to use the restaurant at night offer a poor menu
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
Very expensive for an "overnight" hotel
all of my stay no english breakfast
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
very pleased with all areas of the hotel ,i have no complaints at all.
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
No Air Con in room only a broken floor standing fan.
The whole experience - staff - accommodation - food N o
Noisy bar area with leaking roof
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
The high standard of service
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
food in the restraunt was fantastic,staf were very friendly
ony the above, rudeness of a member of staff
Convenient for cruise Paying for car park
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
adam was very helpful breakfast price too high
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
The staff were very helpful and friendly. The noise from traffic during the night
Car parking was poor. Only just enongh spaces
Very nice decor Much to noicy - My room was right above a very busy street
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
As described- lovely rooms, friendly service, well located. None
room, staff food nothing
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
Excellent decor and facilities ,partculary good bathroom. No
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
Extremely proffesional and friendly staff
Excellent room, very comfortable. Ideal location.
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
Value for money welcoming stay close to amenities None
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
Staff were very friendly Towels were too small and mattresses too thin
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
Staff very helpful and polite when asked for help. Limited choice of meals.
Overall the hotel was very good with excellent service. Good value. The shower was a little cramped and stairs would be difficult for older people
Ease of transport. Wonderful services and staff.
Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.
breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.
The hotel was very clean and comfortable. The breakfast was first class. n/a
location,friendly staff and excellent service No lift
The hotel is in need of a refurbishment, and the receptionist was didn't bother to say goodbye upon my departure, merely taking the card out of my hand without saying anything or even looking at me. The heating didn't work in my first room, and the manager refused to give me a refund. There are also signs on the tap water warning that you cannot drink it- so take your own water. Other guests were also very noisy at night time, and I overheard one mention that he was almost arrested the previous night for running naked through Southampton. I would suggest that this hotel is more suited to that demographic.
Near city; warm in room; excellent breakfast; friendly staff Bathroom was cold - valve on radiator did not work; Hot water-only warm.
Available and reasonably conveniently sited for the airport You can't open the window at all without letting in the rain - and I was too hot
It was very comfortable and friendly. Convenient to my personal needs visiting relations at the University, and offered 10% discount in a couple of nearby eateries. Easy to find and plenty of shops and bars nearby. The breakfast was a self service buffet and more than adequate. However, for the amount of staff that were around during the breakfast service I did feel that they could have been a little more forthcoming.
The staff were very friendly. Breakfast room back back up and running.
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
Breakfast should of been included for the price of the room
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
Staff were friendly, location was excellent, breakfast was great!
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
To be honest, not very much.
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
Free Parking Cost of Food & Drink
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
It was in bad shape, carpets dirty and in need of decorating
Position was very good and we checked in early with no problems
Not an hotel , just some rooms attached to a restaurant. Not very professional in my opinion. Internet access only in 2 rooms. Small rooms, small bathroom. Poor communications with customers. Not recommended unless staying at restaurant and planning to drink.
Excellent food and first class service from staff
The hotel was conveniently situated for a wedding reception which I was attending.
Parking was a problem 1st night
Breakfast was a bit sparse if you didn´t eat meat
The staff are friendly and helpful, room was comfortable and the restaurant was good. Visitors need to be aware that they cant checkin between 3pm and 6pm, because the hotel is linked to restaurant opening hours.Also, the free wifi didnt reach to the room I was staying in.
The close proxity to the wedding attending and it was a quiet . The restaurant was clean and the breakfast was good. The bedroom was rather small and two people were unable to move around the bed within the room at the same time!
excellent food, helpful staff bedroom was very cramped
Only an overnight stay so , comfortable room and attentive staff only one niggle - no hairdryer inthe room (or not in an obvious place)
No main light in the room, one poor light in bathroom not the best of beds