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The staff were exceptional and in particular Laura Roco who helped us through the menu and made excellent suggestions for walks and visits in the area.We think you have a superb hotel and the staff make it, they cannot be faulted.. 2 Minor criticisms----the pillows could be improved and it was difficult to read in the bedroom, better reading lamps would be an improvement.
we loved the place, the place and the whoole 4 days there i would put a shower in the room called el mirador, apart of this, everithing was fantastic
Convenient location within easy reach of national parks and good walking. Village location was excellent with good choice of restaurants and bars. Second floor room had no aircon and was too warm. We had to ask for a fan which was provided. Lounge/bar service was unacceptable. We received no service and eventually left the hotel for a village bar.
Good ski hotel. Very clean and nice open common rooms The rooms were exceptionally noisy - paper thin walls. I would not go back because of this reason alone.
Very nice hotel in a reasonable driving distance to travelling areas. The room was very comfortable.
The location and ammenities were great. The staff in the main were very good, particularly in the bar area, with just the occasional lapse at the front desk. The food was also consistently very good with again only one slight lapse when the restaraunt was very busy. We were there during what was the hottest period for some time and found the hotel to be pretty warm as there was no air conditioning or balcony to the rooms.
Staff was very kind and helpful. Hotel is in a small mountain village, very quiet and well maintained. We have enjoyed our stay a lot.
It was very peacifull, and the hotel is very close to Boi Taull Resort and to a National Park
excellent buffet breakfast - closer to a 4 star than a 3 star
Very close to ski slopes. Poor on site parking . Public car parking a long way
Good service; great breakfast; helpful restaurant staff (son has nut allergy); good public areas; great location for skiing - opposite cable car and ski to door. Resort does not have much in way of activities for non-skiers
we liked the friendliness and helpfullness of the staff , the good breakfast and the nice swimming pool we enjoyed the beautiful surrounding and the fresh air. there were a lot of failures in the billing of the room. Every time they made new failures First the bill was twice too high ;' afterwards the hotel did correct it perfectly. After that the bill was too high again , After some dsicussion they corrected it again When they gave me much too much money back and I gave it back again there was no thank you at all. After all conclusion : too many friendly but in experienced workers at the hotel lobby.
I liked being very near the lifts to go skiing and hotel staff were very helpful in everything we needed.
Everything was easy and well managed. It was right by the lifts, had a ski-hire shop in the lobby, ski lockers, a refreshing little swimming pool and a good jacuzzi. The breakfast was good and varied - we were on B & B basis so only ate in once which was adequate. The rooms had everything you need, loads of storage space and comfy beds. The bar was well run and imaginative and the lounge was very comfortable. The bathroom needed updating, but everything worked fine.
Greate stuff, greate location, pool, breakfast... No minibar or kitchen in the room,
very nice hotel, good breakfast. baeutiful ski area. we booked duplex and because is wasn't available we got two rooms for the same price. baeutiful way to hotel but not recommended at night...
Location for skiing is excellent. Breakfast is also very good. Please be careful about the parking. It's small and probably you have to park your car in the public parking which is around 150m away from the hotel. You have to climb up to the hotel.
Staff very helpful. Breakfast buffet was very, very nice. Good location for getting out and ambling through the town. Parking a bit tight but doable. Strong wifi in the room was a pleasure. Overall a really nice cozy hotel in a nice mountain town. Well worth a stop and stayover.
The breakfast is good, the town is beautiful The rooms are smoked, even though I asked for non smoking rooms.The parking cost 8 euro, but there are plenty of free parking all over the town. The rooms are very small, and there are no air condition (it's hot in the summer ,about 28 at noon). Some of the staff doesn't speek english.
The room was very comfortable and well equipped. The Spa facilities were also adequate and relaxing.The Hotel is only a couple minutes walk from the middle of town, and had a very relaxing and comforting atmosphere. the jets in the hot tub sprayed cold water. other than that, the hotel was perfect.
The space and the swimming pool. Non
Room was very spacious and comfortable. Buffet breakfast was good.
we thought the layout was fine and our children enjoyed the amenities. The appartment hotel was well situated close to the center (a short walk) and no noise. breakfast was a bit flimsy. Could have been better presented
The atmospher was calm, the staff was very kind, the breakfast very complete, fresh. We appreciated also the swimming pool and sauna free. It seems calm because we have no neighbourgs during 5 nights. The last night a family with young children arrived in the room next to you at midnight. It was very noisy, it seems that all the family were in our rooms !! it's the alone negative pouint of our stay.
lovely appartment, very friendly personnel
Great Hotel, rooms are clean and spacious, great views, staff very friendly and helpful. good access to the slopes of Baqueira Beret.
Comfortable and convenient to the surrounding countryside. Your member of staff was very welcoming and helpful throughout our visit.
Very well appointed appartment in friendly village with many good, local restaurants. Within short drive of ski slopes and indoor garaging available for cars. Friendly staff.
Very clean and well kept apartment. Helpful and friendly manager on site.Well equipped pantry. Will definitely stay the same place if we were to go this place again. One of the best stay in our entire 12 days holiday. Suggest to have amenities for the bathroom.
Very comfortable and clean with good views. The staff were friendly and very helpful.
Large room, well equped kitchen.
I wrote in a seperate e mail last night to bring your attention to many many problems we unfortunately encountered during our stay. "Confort" insufficiant because the hotel was unbearably hot and too many things did not work in the room - phone - tv - clim/heating - Turkish in the Spa - problem with the bath etc Dear Sir or Madam I am writing to you following our recent 3 night stay in your Hotel from 20 - 23 December to highlight a number of problems we encountered. This is the first time we have visited an AC Hotel and as this was a special anniversary for us we wanted to treat ourselves to what we hoped would be a unique and luxurious experience despite our very modest means!
the room was very confortable. the spa is exellent.
Very nice staff, god value for the money. More international television.
Excellent location, great spa facilities, very friendly staff, very good breakfast and free hot chocolate after a days skiing, really enjoyed it.
Although we stayed only for one night, our experience was absolutely great. The hotel has a perfect location, at the city center but with a wonderful view to the valley. The staff were very welcoming and helpful. The room was spacious and comfortable. Breakfast was excellent with a wide variety of hot and cold plates. Will definitely come back! We had a problem to locate the hotel, even with a GPS. the receptionist was aware of the problem but it seems that the hotel doesn't do anything to solve this problem (Inform Google to update Google Maps with the hotel's address)
Good location Food was ok but not brilliant
We had some very strict dietary requirements (strict vegetarian and no onion or garlic!). The hotel staff were excellent, and went out of their way to accommodate our needs The pillows were so soft, there may as well have been none - made for a very uncomfortable nights sleep.
Nice room , beautiful surroundings , good food , town is fun Not that I did not like but looks like it's time for a remodle.
The Spectacular location Food not up to 4 stars
great view, great location
The location in the Pyrenees was wonderful if you are into mountains. A very modern hotel in excellent condition. More a place to stay in winter than summer. The town of Vielha is 2km away but looked a thriving place and very suited to the winter sports enthusiasts. Plenty of car parking space but limited close to the hotel entrance.
Beutiful location. Great value for the money. Convienient and warm
hotel was warm, spacious and with great views. was not within walking distance of the town.
the property is magnificent food on site is expensive
Location and situation
best location.beautiful rooms and view. most of the staff do not speak english. wi-fi was not availeble in the rooms.
The site, access to wonderful Romanesque churches, lovely friendly staff and really excellent food Signing of access to the hotel coming from the north. We entered by the first opening & had to turn around & go back to the road - not easy!
Food and environment in general, the spa and location regarding slopes and skilifts. It's inadmissible to have to pay apart (depending on usage time, moreover, neither a daily forfait is possible) basic spa services (sauna, Jacuzzi, swimming pool, hammam): such level hotel must provide these services for free, included in daily room price (quite expensive as easily understandable).
View of the mountains, nice clean hotel, parking underneath, breakfast was excellent, note you need to drive to places for dinner, eating at the hotel can be expensive unless you have booked half board. Reception is rarely manned, but when someone is there, the service is good. Pool is only free between 13:00 and 18:00, after 18:00 it is 15EURpp which is bad because that's the time you would use it after you completed your daily activities like hiking and skiing.
Beautiful hotel, nice rooms, friendly service, close to the ski lift Room temperature too high
The activity guides were fantastic, and gave a huge added value of the visit.
Location is excellent for skiing. The hotel has rooms for a family of four, which was perfect for us. Rooms are too dark.
very big and well equiped room, excellent breakfast, new hotel, free mountain, excursions
Excellent food, great location (no need to take the car in order to go skiing). Some staffers are very competent: found us a room when our reservation had been savagely canceled, and we were stuck there with a baby, 2 kids, an angry wife, and a broken arm...! Some staffers are incompetent: I called the Hotel directly to move our stay a day later, (arrival on a Monday night instead of a Sunday night, same number of nights) Someone assured me on the phone that there were no problems, that "it was done". Stupidely, I didn't ask for a written confirmation, and when we arrived, the Hotel was full, and we had no reservation any more...! Problem with the elevators: sometime, the wait was pretty long ! Stuck in the Hotel with a broken arm and a Vaby, I would have appreciated a late check-out... It was not approved!
Extraordinarily friendly staff providing excellent service. Good starting point for fantastic hiking summer time (though transportation is needed) and of course for skiing winter time. Nice size family rooms with 2 separate bedrooms. Good quality breakfast buffet. The sound insulation between rooms was insufficient. Wifi was not working duirng our stay.
Really good hotel, very good staff. The staff speaks English well which is not usual in Spain in our experiences. During our stay there have been only a few guests due to the low-season, but the hotel operated as it would be full. Programs, guided mountain tours, very rich breakfast.And the room rate was very reasonable (due to the low-season.) We liked it!
Cheap Breakfast poor. Staff service poor
Excellent property, will stay again. Room too hot and no A/C, opened windows , then too noisey, a fan was provided in the room. In house info and a few TV channels in English and French would be appreciated - most of us don't speak Catalan ! Minor things - the place is really nice.
the receprion was open only few hours a day which is very uncomfortable
It was a wonderful experience. Called earlier to notify of late arrival and staff left key at front so we could get in late at night. Very accomodating! No - Was a great experience
The beds were very good, so was the bathroom. If you sleep on the frontsite, then there is very much (too much) trafic-noice, nearly day and night.
Excellent apartment, very well equiped and in a very nice city.
the apart. is very good for family holiday the staff was not at my arrival(the keys were waiting in an envelope) .breakfast was not ready at all ,nobody was at the hotel to serve breakfast at 0730 in the morning inspite the declaration in the elevator that breakfast is served.
Proximity from the centertown. You can park the car very close to the Hotel. Our apartment bathroom smells strange.
Cleanliness, location, value for money A bit noisy with traffic on the front side of the hotel
easy access and close to shops and restaurants Reception closed at 9pm and nobody available after this time in the building.