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A real 5 star hotel, the place around, the lobby, the room, roomservice, the garden, the spa. Excelent!
expensive restaurant - low quality steak
Quick check-in, spatious and silent room w/ garden view, nespresso machine, quality room service w/ delicious food. Non-functional bathroom, hand towels located far away from the lavatory. The double bed is actually two seperate beds and they seperate when you roll from one side to another. Central location but still requires 8-10mins for taxis to arrive.
Very friendly staff. The rooms were nice and clean. The lounge bar has an interesting design. The hotel was very flexible to give a late check-out. The breakfast is good, but expensive. The quality of the wireless internet is poor. The fresh orange juice in the lounge bar was only partly fresh, mixed with a lot of water. The Bali wellness is closed on Sunday and full booked on Saturdays days in advance. Weekend visitors need to book days before arrival.
Location Size of the room Cleanness The room was not at the hotel main building Not as luxury as the hotel rooms Bkfast was served at another restaurant and was of lower quality that the one at the main hotel Money paid could have booked a room at a much nicer hotel Missleading information at the time of the booking. KAYAK should state that the room was an apartment house at another building block and not at the main hotel
The room was modern and very clean. The staff helpful, professional and friendly. Good location in the city. All the meals I had from room service and onsite restaurants were very good. On a couple of occasions took a long time to pick up room service dishes even after calling and requesting them to be removed.
The service The food The room The lobby The small parking area in front of the hotel
central location, state of the art facilities and design, good value for money strange smell in the room at certain times, billing issues
Overalll great experience Couple extra blocks from Old Town, Valet Parking Overpriced
Very friendly and efficient staff. Quiet big rooms. Definitely the best Hotel in Bucharest
The location cannot be beat as most of what you would want to see is less than a 30 min walk and if you want to cab it is easy and very cheap (1.39 lei per km or about 28 US cents). The hotel has all you could need and rooms were big, well appointed and immaculately kept. Staff was very attentive and the breakfast that was included in our rate was outstanding. We would stay here again in a heartbeat. Truly a 4.5* experience They did not seem to have much information on the immediate local area like reasonable places to eat, groceries and such. Not a big deal as we easily found things on our own. Also no detailed local map for the immediate area.
i paid for Double studio room and when i come to hotel i was shocked because i though doble studio its better then standard room but unfortunately its simple room which smelling bad and not in the same building where the standard rooms.so i asked how much i need to pay more for to move to standard room and i paid 500 $ its a lots,
nothing special really, everything is fine but not outsanding average
The confort of the room The price - it is too expensive
The room was nice. Prices in restraurants were high.
the room was very large. clean and comfortable!!! ... very good breakfast buffet, polite staff, a real luxurius 5 star hotel!!!! the swiming pool area... it was not like the photos.... to small
Just the shopping The housekeeping no good , they don't have room service , I ask for help in 7:30 pm I was in room 375 and I ask them to have new towel the till me sorry we can help you have wait till tomorrow morning .
Room, meeting rooms, assistance of staff Meal and breakfast restaurant staff
In such a luxury hotel, free wifi internet in rooms should be free of charge.
We were three friends, we enjoyed every minute! The team was excellent and service quick. Definitely go back there!
I had a business meeting arranged in the hotel so I chose also to stay there. I really liked the Executive Lounge with the view and the privacy for business discussion. Also, great service at the English Bar!
I found a special offer and wanted to try the product. I liked the bed very much (large and comfortable) and the breakfast (a lot of variety and good food).
extra costs for parking an internet
The staff was very helpfull and the food in the restaurant was excelent! The spa facilities were not so clean.
I liked very much the facilities, the location, the decoration and the atmosphere. It took me sometime to make the chek out and teh problems to use VISA cards
I love this property, I travel every other month to Athenee Palace Hilton Bucharest and I really enjoy the welcome back home feeling I get right from the check-in, with a very nice smile, to the health club and of course the famous English Bar. And it's an easy way to top-up my Hhonors account! Definitely a keeper.
We were on a tour.Great hotel and location.The hotel broke one of my bags .I am still waiting to see if Hilton will fix or replace my bag
location and character of the building.Definitely the best hotel in Bucharest Staff are not quite up to international standards but they try.
great location, luxury,great staff and service. i will definitely return to this hotel none
Great Value at $95 per night and amazing location. Great staff and super fast and reliable internet. I strongly recommend. The included breakfast is really good . Bucharest is totally worth a visit . It has its unique feeling one will not find anywhere else. The door keys lose their magnetic field easily. Otherwise not much.
I chose this hotel because of the brand and I have to say the service I received was above my expectations. You really get the feeling of all the history and tradition of the hotel, just by having a tea in Le Collonade, their somptuous hotel lobby. I would recommend this hotel for people who want to experience more than a hotel room.
Very good central location, elegant classical lobby and entrance hall
It's in an excellent location in Bucharest. The air conditioning in the room was inadequate.
I am very disappointing after my booking hotel charged some extra which I was. Not aware of it I did many times booking but first time here they charged me like this
efficient personnel, very nice lounge club,late check-out without any problem,casino,balconies and view. small rooms
Cheap price, not bad location, easy access to the city center. I was under the impression that theft at this hotel. Pretty much to be desired as a staff level of service and friendliness. Prices for some services may be different than previously announced.
- central location, parking - Faulty battery to the bathroom, shower broken, noisy air conditioning, disappointing for a five star hotel
Amazing view. Great room. Excellent staff. Wifi signal in the room was weak.
the novotel's location is great but the staff was so rude! There was also an extra 150euro (they blocked the money) in case you make any damage to the rooms!
The breakfast is very nice and the free internet in lobby is very helpfull. The location is excellent
I liked everything about the hotel. we had a junior suite which was fantastic. Only gripe - bar prices about twice local average..also book on b&b basis as they charge €26 for breakfast...to compare a big mac meal costs €2.50...rediculous
the room the fact that i asked for an iron and it took 1 hour to get it
big rooms, staff were very helpful, food was great.
Nice position in the city, really in the centre. Friendly staff, breakfast was great, a lot of things availible. The room was very nice and comfortable.
Rooms were clean and we did not spot anything (and we tend to be messy about cleanness). The location was excellent with the historic centre and its popular bars and restaurants a mere 5 min walk away. Bathrooms were a bit funny. You had to walk around the room from the toilet to go to the shower room to wash up. Not quite helpful especially if you use the toilet during the night. Just thought to share this but it is not a problem
Good situation and staff is very helpful. I did not see any difference between Standard room & superior room.
The staff remember your name. The rooms are fresh and clean. The buffet lunch is excellent. The efficiency of the staff in accomodating requests quickly. The location
Location AC didn't cool enough
The nighttime staff was not empowered to make decisions and so was very deferral when asked for help
Prices for wireless internet is outrageous. (10 EUR/day while room is 50 EUR). Internet is almost freee in everywhere, so an hotel of this quality should not demand extra fee for internet access.
Generally the hotel was good
Good position of the hotel expensive internet services
the view from windows: wonderful
It is in a very nice part of Bucharest near to a park There are very nice veiws from the windows at the front of hotel
Was located near the indagra fair The restaurant food is expensive and the quality is not up to the price
The hotel is well connected to public transport and easy to reach from the airport as you do not need to cross the permanently traffic locked city center of Bucharest. The rooms and conference facilities are nice, the food and catering service is just perfect for a business stay and event organization. If you want to re-experience communist bureaucracy go there! I wanted to have an invoice for my company which is not registered in Romania in the evening we left. They said it is not possible as an international invoice needs to be drafted and prepared by their special invoicing office. So you need to wait 24 hours for an international invoice and they would not think of mailing it to you. So in the end we decided to let them invoice our Romanian office. Well, this was also an issue as they wanted to have our bank account number for the invoice. Besides all the other standard data. The front desk staff was even having the guts to tell us that is is our duty to have our bank account number with us all the time, that's the procedure!
Very friendly and helpful front office stuff.Breakfast was very good.The room was comfortable and clean..
breakfast shower device
great pool nice rooms we were not aware of the "fine print" about the extra costs associated with the economy rooms. Extra for pool, "free shuttle" to the airport, basic things we thought we were getting only to be charged for. I didn't see that explained to me. Dissappointed, some of the staff was not real friendly, while others were very good and helpful
good location for business and vacation, good restaurant, nice lobby floor 13 like sauna , A/C needs long time to cool, no outdoor pool, for regular rate too expensive
I do not reccomend booking by credit card this hotel,i did it,and after departure,they charged me 4 things we didn't have from the minibar,so in my opinion the stuff tries to cheat on people,i do not like that at all in a so called "high level hotel".
Building Materials of Hotel Cleaness was not 100%
There was no TV and when I complait the answer was, we vill fix it tomorrow.
i visited at city no.all was very nice
The View on the Casa Parlamentului. They have rooms with no windows. Be carefull to ask at the desk what view you are going to get as you may be unpleasantly surprised.
the rooms very cold and they not did nothing to repair the problem the staf and services very bad and not profesional
Too far from everywhere. In the middle of car repairers. You really need car or taxi to reach city center andf it takes around 45-60 minutes.This Hotel is still under constraction. No Gym-No Swimming Pool. You have to run showere at least five minutes to get hot water. It is definetely not 4* hotel. Too pricy compared to facilites and location.
Apart from a minor cosmetic defect, everything in the room/bathroom looked as new. Functionally, everything was flawless. The pool, while it comes at a small extra fee, is worth it. The location can be considered a minus, but only if traveling on foot. It is a five minutes car ride from the center of the city.
Nice new building. Good breakfast Tooooo far away from the center city. The personal is unuseful...they dont help at all, dont give advices, dont care about the tourists. The only thing that they do for you its call you a taxi...the most expansive one. If you want to use the pool you should pay 15 euro...even if you are a guest!!!!!. If you are visitng Bucharest as a tourist...defintively its not your hotel
In the hotel was very nice! That I can`t pay in euro and I must go to searchrumanian money.
Clean, attractive rooms. Free use of computers in lobby. Attentive staff. On weekends water took too long to become warm, and never got quite hot enough.
Sympathy and everybody very professional. Breakfast had good quality. I'll be back again.
It was not so spacious but the staffs were very kind and friendly. The location was also good. Breakfast was not satisfactory. If they prepare for more fresh fruits and good coffee, guests will be happier.
excellent and helpful staff, very clean and comfortable rooms, wonderful location
great staff and location
staff noisy , there was a construction building to near hotel.
Excellent staff, very conveniently situated and a great breakfast. We wouldn't go again unless they sort out the room entry system. Security is so good you can't get in!
Outstanding location close to the centre. Very helpful and friendly staff. Excellent breakfast.
friendly reception Restaurant food poor;no Romanian tomatoes
The hotel wasn't completely ready. Swimming pool and fitness room weren't available yet. Also the access to the front of the hotel was somewhat chaotic.
Nice rooms, clear, all basic amenities and a very good breakfast Its at some distance from city centre and one needs to plan well given Bucharest traffic.
size of room, breakfast, hotel staff it is far from the city center without public transportation and also no store around.
The staff is really professional - the brakfast excellent - as well as the bar service - the rooms are clean and modern - the fast internet connection - the closer distance to Denta.
Very high standard for a fair price.
The service and the excellent room.
Good hotel, nice restaurant, friendly and helpful staff none noticeable
Very conveniently located. From what I can tell, it's the nicest hotel in the airport area. I would definitely recommend staying here if you just need a night to sleep next to the airport.
for me it was for business. The hotel was ok. The rooms were clean. Not to much noice and very close to the airport. That was the reason for booking this hotel
Conviently located next to the airport. It's a steal for the money with all the amenities. Nothing.
Proximity to airport Enrmous fluoresent lit reception,enormous empty rstaurant.Unhappy looking staff
We loved the elegance and price of your hotel. I would suggest internet access for hotel guests. The only thing was the air conditioner did not work too well, and of course the planes did wake us up a couple of times.
the swimming pool pool did not open until 10am
Hotel is new and clean and just 5 min from otopeni int. Airport! Good for Business. The staff where much unpleasant and not good. The treatment we received was very un-professional and helping! That is the negative part of this hotel.
Located near the airport and outside the city so traffice was minimal. Hotel was luxurius and very reasonably priced. I misplaced my camera either in my room or on the shuttle bus provided to and from the airport. It was not turned in to hotel staff. Restaurant food arrived luke warm and took along time to arrive.
The air condition did not work it was hot like hell in the room. No hot water in the room.
Close to airport, nice rooms, good recreation facilities, reasonable price, goos transport to airport.
There was several bugts in the room
The Plans from the Airport ar landing nearly on the roof
The room was spacious, well-arranged, color-coordinated & clean with comfortable twin bedding. As opposed to all other experienced hotels in Romania, the management had eased down on the central heating making the room pleasantly cool. The bathroom was equally clean & well-equipped and the lighting was not overwhelmingly bright. Sleek designer ceiling light fixtures were hanging in the lobby to lure & welcome unsuspecting guests and the overall entourage was sharp. The buffet breakfast was relatively generous & reasonably tasty. The male room attendant was extremely co-operative in dealing with the disfunctional phone by allowiing usage of his own mobile, free-of-charge. A somewhat cuddly dog barking occasionally in back courtyard, however no major unexpected nocturnal awakenings, due to this dog. A major unexpected flaw: the phone inside the room did not function at all for making national calls (fixed or mobile), despite staff consultation & adherence to the instructions leaflet. Although we managed to free-park, carefree & easy parking in the immediate vicinity didn't seem to be thoroughly regulated, probably because of the lack of designated spaces in this central location. As in all Romanian hotels experienced so far, the milk for cereals consumption was definitely almost lukewarm, as opposed to a preferable cold, which didn't add to the enjoyment.
Nice and modern hotel with good staff and excellent value for money. In the centre of Bucharest. Good airconditioning.
Very comfortable hotel but please do not use the underground parking you will wreck your car by trying to get out of the underground garage. Please try to change the driveway of the underground garage. I had to pay a fee of 10 EURO'S a night and almost wrecked my clutch not to mention the maneuvers I had to do to be able to get into the extremely steep driveway because of lack of space. The architect who designed the place should try to park his or her car only once in that place to be able to evaluate for once the work he or she desighned.
Comfortable hotel in good position in the center of the city. Nice furniture and confortabe bed. Very kind staff.
The good location, The hotel is good for business, breakfast is also very nice and friendly, very clean mostly friendly you get a bon for one drink and if you take if from the minibar (and room was mentioned on he bon) you need to pay it. Not a questions of money just of how to treat your client
Loved everything,excellent staff,parking,wifi, comfort.. the list goes on.You wont find a better hotel for your money in the city. This hotel is new and boasts retro looks and fantastic staff.
facility and amicability of personel breakfast and dinner serving hours
I found the hotel is comfortable and the I enjoyed the breakfast very much.
Arrangement of the room, excellent location downtown Bucharest, breakfast, all coming (if you are lucky) at really attractive prices.
best hotel we've stayed in Bucharest in an excellent location
all rooms are for smokers, therefore if you are not a smoker, you'll feel the heavy air. it did not seem very clean either.
central location, good restaurant when ballrooms in use create too much noise for the guests on the 1st floor.
The stay was fine. The rooms are a little run down and in need of some repair. Otherwise everything was fine. Staff were very helpful and with a nice manner. Some of the furniture was torn and the chairs were very dusty. There were also holes in the wall.
A good hotel in the best place, close to old town. .
The location of the hotel right in the city centre. Enjoyable breakfast. Very high cost for internet ( 2.5 euros/hour). Most of the hotels offer internet wireless for free. Praking is just for max 10 cars right in front of the hotel. It si not actually a parking place, cars are stopped near the sidewalk. Furniture and bathroom equipments should have been changed years ago.
was ok shower cabin leaked.
This is the second nicest hotel that I have ever stayed in...ever. For the price, I cannot come up with one reason as to why I should not come back many more times in the very near future. I was absolutely amazed by the size and quality of the rooms, the friendliness of the staff, the availability of the many bar/restaurants in the hotel, and most of all...the spa! I was fortunate enough to schedule a marine wrap followed by a Tibet massage. This truly made my trip. I only wish that there are places of this caliber anywhere in the States for anywhere close to the prices paid here. Do not hesitate...book here and make sure you visit the spa. No place can be absolutely perfect. This place has only a few items that bothered me. First and foremost, the staff at the Piano bar were horrendous. I was with a party of four for lunch and he literally got everything wrong with my order with the exception of the water. I ordered bacon-wrapped mutton tenderloin, mixed vegetables with cheese, a cappuccino, and a water. Instead I received a beef ribeye steak, potatoes and onions, and a water. The food was absolutely delicious but, really? Can't even come close? After that, we returned to the same place for dinner but they weren't serving food. We ordered drinks and what came out was not even palatable. I had ordered a Manhattan and received some concoction with whiskey, orange, and cinnamon! It was atrocious. And I am confident that the quality of our drinks was due to our poor tipping from lunch earlier. The location of the hotel was not ideal. It was challenging to find and not as close as I would like to some key places. Overall, take little note of the negatives I have listed as this hotel was leaps and bounds over all but one of the hundreds of hotels that I have stayed in through out my life. (If you are curious, the best was the JW Marriott in Hong Kong.) I had thought about giving the hotel a poor review just to prevent it from getting too popular but that would be selfish and they have definitely deserved a great review.
it's proximity to the railway station and metro station. close to the bussiness centres like piata unirii, piata romana and piata victoria. comfortable room at an affordable price. allowed an early check-in (8 am). the heating/air-conditioning could be better.
Proper Hot water and a shower head hat works The windows are welded shut. based on past experience the rooms are either blazing hot with humidity or freezing cold. never a wiff of any fresh air in the rooms beyond the heavy air freshner which sometimes requires that you change rooms. but it is romania where everything is a deception, with lies, and cheating on every level of society.
Very convenient to the train station. The room was quite spacious, and the staff was helpful. There was mildew in the shower. They only provided towels for one person. The room was very hot and the only way we could make it cooler was by opening the window, but there were stray dogs barking outside. They allow smoking in the lobby, and the whole place smells a bit like smoke. For location, while convenient to the train and metro, the surrounding neighborhood is not nice.
Near the eastern railway station.
free internet, clean room, professional hotel staff, good location
The room didn't have an iron. I inquired at the hotel before booking, and I was told that there will be one at the reception. It was taken.
The location was excellent for anyone travelling by train. The room was big and very clean. It would have been perfect if the wifi was working in the room. They had cables to use the in room internet, but it didn't work either. I had to go to the main lobby and use the code they provided. The metro station was right out the front door. The neighborhood is not that great and it is somewhat of a walk from Metro stations to key sightseeing locations. If you need someplace with all the necessities close to the train station, this is the hotel for you. Overall, a good price for a nice room. The internet did not work in the room.
External appearance, price, helpful staff. Bed was good. Room decor seemed like how the Soviet Union would have done a Quality Inn. Though in the middle of things, the neighborhood seemed a bit questionable.
Excelent raport price/quality Breakfast too expensive (1/2 of value of the room for 2 persons)
Everything is standard, like in any Ibis hotel, so you know every time what to expect. In the 21st century is kind of lame not to provide free internet access. Also, few TV channels.
perfect for us no
convinence of location nothing
The temperature in the room was not good, it was not possible to fix it.
massage too noisy..very noisy
The warm attitude of staff.
Good food options, also it's one of the few places you can get a cab that's a German sedan and not a Dacia.
was central located,close to the city center,nice bar. they asked me to pay for a beverage and a snack i supposed had use from the mini bar,which i refused as i didnt ever.the receptionist insisted aking me if i maybe dont remember good and bla bla,so bad.
The staff are excellent. They gave me the prefect recommendations of where to go and what to do during my free time. They also sent me up with a tour based on my personal interest. The rooms are super clean. The wifi works better than my office. Also, the restaurant has amazing food! Got to try the Trout :) The location of the hotel is perfect. It is a short & scenic walk to old town and city center. You get to see many historic buildings and museums on your to Old Town. Big thanks to Ana & Alexandra!
Clean hotel, nice room and bathroom, new and modern, centrally located, good friendly staff. Would stay there again for sure Wifi was out on the first day of my stay