Pros (+) Bed was comfy
Cons (-) Knowing that I had a 100$ deposit when I arrived and no guests allowed after 9pm
2 stars
Capital Inn and Suites
Provider
Provider for Capital Inn and Suites
Provider for Capital Inn and Suites
Provider for Capital Inn and Suites
Overview
With a stay at Capital Inn and Suites, you'll be centrally located in Salem, within a 15-minute drive of Salem Hospital and Salem Riverfront Park. Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.
Latest deals for Capital Inn and Suites
Amenities at Capital Inn and Suites
- Free Wi-Fi
- Parking
- Pets allowed on request. Charges may apply.
- Laundry facilities
- Hairdryer
- 24hr front desk
- Microwave
- Air-conditioned
- Elevator
Accessibility and suitability
- Elevator
- Pets allowed on request. Charges may apply.
Basics
- Free Wi-Fi
- Air-conditioned
Parking and transportation
- Parking
Bathroom
- Hairdryer
Laundry
- Laundry facilities
Dining
- Microwave
Services and conveniences
- 24hr front desk
Reviews of Capital Inn and Suites
4.5
Mediocre
784 verified ratings
Wonderful
95
Very good
54
Good
57
Okay
43
Fair
75
Mediocre
81
Poor
379
Summary of reviews
Guests say
Guests overwhelmingly express dissatisfaction with the cleanliness and service at the hotel, citing dirty rooms, poor maintenance, and unprofessional staff. However, some reviews highlight the positive aspects of newly remodeled rooms and comfortable beds, indicating that improvements are being made. Overall, many guests feel unsafe and disappointed with their experience, suggesting potential guests should be cautious.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Score by provider
4.6 out of 10
681 reviews
4.5 out of 10
49 reviews
5.8 out of 10
2 reviews
3.4 out of 10
5 reviews
All reviews
Pros (+) Cheap
Cons (-) Was a roach crawling on the wall when we went in. TV didn't work. Were sketchy characters hanging around in parking lot.
Pros (+) Nothing
Cons (-) Everything
Cons (-) horrible room with stench of smoke. no blankets in room. clogged toilets. broken elevator. 0 maintenance as accepted by desk staff. 0 concern for complaints. This is not even a branded motel, its now capital inn. lots of cockroaches in the room. avoid if possible.
Cons (-) Hair in shower and sink, broken chair, mattress looked like somebody vomited on it. Gross! Don't stay here.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at Capital Inn and Suites?
Many guests have mentioned that the beds at Capital Inn and Suites are very comfortable.
Is parking available at Capital Inn and Suites?
Yes, parking is available at Capital Inn and Suites.
How is the food quality at Capital Inn and Suites?
The food quality at Capital Inn and Suites has not been specifically mentioned in the reviews.
Is Capital Inn and Suites clean?
While some guests have mentioned cleanliness issues, others have noted that the rooms are clean and newly remodeled.
What is the best time to visit Capital Inn and Suites?
The high season at Capital Inn and Suites is in April, while the low season is in February.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Newly Remodeled Room
Some guests mentioned that the newly remodeled rooms were very clean and comfortable. Consider requesting one of these rooms for a better experience.
Check Room Amenities
Ensure that the room you book has all the amenities you need, such as a TV, microwave, and refrigerator, as some guests reported issues with missing or non-functional amenities.
Be Mindful of the Surroundings
Several guests noted that the location is convenient, but some areas of the hotel, particularly the second floor, had unpleasant odors and cleanliness issues. Consider requesting a room on a different floor.
Verify the Room Status
Before settling into your room, double-check with the front desk to ensure that it is not under renovation or in need of maintenance, as some guests encountered rooms that were still being remodeled.
Address Concerns Promptly
If you encounter any issues with your room, such as cleanliness or maintenance issues, don't hesitate to bring them to the attention of the front desk staff. Some guests reported that their concerns were addressed promptly.
Be Aware of Deposit Policies
Several guests mentioned issues with deposits not being refunded. It's advisable to clarify the deposit policy and ensure that any deposits are refunded as expected.
Consider Alternative Accommodations
If you have specific requirements, such as the need for a microwave or fridge, ensure that these are available in the room before finalizing your booking, as some guests faced challenges with missing amenities.
Check for Odors
Some guests reported encountering unpleasant smells, particularly on the second floor. Consider being mindful of this when selecting your room.
Verify Internet Access
If reliable internet access is important to you, it's advisable to confirm the availability of Wi-Fi, as some guests reported issues with non-functional or unavailable Wi-Fi.
Be Mindful of Staff Interactions
While some guests had positive interactions with staff, others reported instances of rudeness or unprofessional behavior. It's important to be aware of this aspect when interacting with the hotel staff.
Location
1875 Fisher Road, Salem, OR 97305
What's nearby
- Oregon State Fair & Exposition Center1.1 mi
- Gatke Hall2.2 mi
- Oregon State Library2.2 mi
- Willamette Heritage Center2.2 mi
- Oregon State Capitol2.2 mi
- Eaton Hall2.3 mi
- Martha Springer Botanical Garden2.3 mi
- Waller Hall2.3 mi
- Mark O. Hatfield Library2.3 mi
- Oregon Civic Justice Center2.3 mi
- Lausanne Hall2.4 mi
- Hallie Ford Museum of Art2.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Capital Inn and Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Capital Inn and Suites
Nearby hotels and places to stay
Closest
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See most recommended stays in SalemGood to know
Value for money | 4.2 |
|---|---|
Distance to city center | 2.3 mi |