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The crew was pretty friendly - friendlier than the other Frontier crews we had.

Delay after delay after delay. Took us TWENTY extra hours to get home. Missed work and caused huge inconvenience to family and friends. Terrible airline, terrible experience.

Added cost just to get a window seat, carry on bags, and all food. Won't fly them again if I don't have to.

Flight was delayed 3 hrs

I loved that the flight was cheap. I only brought a backpack so I didn't have to pay any extra fees. I didn't care about the food packages so once again I didn't pay any extra. The flight attendants were awesome! I did the online boarding and it was really easy to navigate

The seats were small, but the flight wasn't long so it wasn't bad. If you have to buy a bag make sure you do it before you get to the terminal. It's the cheapest to do online and then the price just continues to raise as you become closer to actually boarding the plane.

We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

Flight attendants were very polite and helpful

Flight left almost 20 minutes late and arrived a bit late as well

Wish there were less rows for more leg room in every flight. It seems rediculous we would rather cram in an extra 1-2 rows to maximize profits instead of charging an extra 5-20 dollars per seat. There is never enough leg room. Also it seems rediculous we board foray class first why not let those who have to sit at the back of the plane board first,it would save me time overall for boarding. Last there was no entertainment onboard. In a day and age where s flat screen costs 100 spats I'm suprised is not standard on every flight.

Crew was nice including those helping with boarding. Smooth ride.

Limited snack options.

We got re-routed to Dallas--long lay-over in Dallas.

The flight staff was awesome. I got a free beer!

The internet didn't work:(

nothing, customer service was not helpful

flight was canceled last minute, no other available flights to get me to my final destination until over 24hrs later. customer service on phone was not able to offer us any type of compensation for such an inconvenience. i ended up having to pay $100 more to travel with a different airline, hotel cost, dinner cost, childcare cost for this morning. i am blown away no compensation was offered. the one option was to trek to the airport to see if the virgin reps at the airport would give us a hotel voucher.

We thought we were getting tickets at a reasonable price.

The price would have been reasonable if we didn't have to pay extra for EVERYTHING.

Crew did their job.

Spirit airlines is terrible. Makes you pay for everything. Boarding was confusing. Seats were the most uncomfortable I've ever sat in.

We arrived early!

The $20 in extra charges for the most uncomfortable seats ever. I was also never made aware of the extra charges for carry on items. At least be up front about it. Made my round trip ticket almost $100 more in fees.

Arrived well before the flight to check bag which I paid $35 (highest rate for check in bag yet-compared to other airlines). Took over an hour to check bag as there was one person checking bags at DIA. The other employee was assigned to the customers who had paid a premium fee. Many of the customers left the long lines and went to curb side to check their bags. When I arrived at gate, flight was delayed. I got on the plane and into my seat. Unfortunately, I was not paying attention and sat in 8F, not 8E. There was a woman and her daughter who came on late and they gave 8E to the daughter. Moments later a woman, came and asked me to show my boarding pass. I took out my phone but forgot I had switched it to airplane mode as we were due to leave. In a full flight, the woman (Robin), started telling me that I was on the wrong flight and that I was on the later flight. I couldn't bring up my seat assignment because I was frazzled and embarrassed as she insisted I get up and leave with her. I thought we were going out to check my assignment, but when I got out to the gate, I realized that the plane was leaving. Robin and the crew realized they had made a mistake and told me the only thing they could do was get me on the 10 p.m. flight out of Denver. Never have I been treated so poorly. All someone had to do was ask my name which did not happen until I was totally humiliated as I struggled to get off the plane and was out at the gate. I was reimbursed my flight and was given a check and a $15 voucher for dinner which didn't cover my dinner. I took the later flight and arrived home at 0100 a.m. My husband had to come home from the coast (2 hour drive) to take care of our dogs who were waiting for me to come home to feed them and get them out of the heat.

fees fees fees

The Spirit Airline staff & crew are friendly and professional.

Spirit airlines is a disaster. The seats are so close together that it's not only uncomfortable, it's claustrophobic!! They charge separately for EVERYTHING. It costs money to reserve a specific seat! By the time they nickel & dime'd us to death, we could have flown on a more comfortable airline for the same amount of money! Ultimately it is NOT cheaper than other airlines, & it is beyond uncomfortable!

Spirit Airlines provides no services (including water), the seats and tray tables are minimal and uncomfortable, and the seats do not recline. The ground staff are so tired of repeating the same company negative replies to incredulous passengers ("$100 to bring on a carry-on?") that they come across as unaccommodating and surly. My return flight attempt to prepay for our luggage on the website ($40 per bag rather then $50 at the kiosk) took over 40 minutes including having to join the Spirit Airlines club which I have absolutely no intention of ever using again. Read the fine print on luggage weight, extra charges, one personal item before you think this airline is a "deal."

We arrived at the airport two hours early and got to the gate right when they closed it so we missed our flight. When we asked to switch our flight the attendant said that there wasn't another for another two days and then walked away. She came back 20 minutes later and said there was nothing she could do. After about 15 minutes she changed our flight. I got in huge trouble at work because I missed my flight and couldn't afford another airline's flight home. TSA was extremely rude and the Spirit staff was extremely rude as well.

Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads. Flight was delayed.

At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

Not much.

The cost of the carry on luggage was close to the same as the cost of the flight. I do not appreciate that level of surprise extra cost, as it was not highlighted at the time of purchase! When we decided to save $5 per piece of luggage and check our bags, the check in attendant threw our bags onto the conveyor belt haphazardly with little regard for what may have been in them. The seats on the plane did not recline and were very uncomfortable. I am very dissatisfied, and will avoid flying with Frontier Airlines in the future.

Flight was on time, boarding was efficient

Uncomfortable seating, too crowded.