10.0 ExcellentMay 20 2021
Easy pick up, easy drop off.Nothing
2.0 MediocreAug 11 2020
I had a reservation I booked online And got a confirmation. Upon arriving and talking with the agent there he let me know that he had no vehicle at the time available for the reservation, I asked for any other vehicles if he had available for replacement, he said he was totally out of vehicles and that he had two reservations that he did not have any cars for. On my way out a lady was entering as she was the other reservation. She came out and got in her rental and drive off. Agent there obviously lied, performed discrimination and so unprofessional. This is a multiple time same agent had done something like this. Other time he had out a rental that was very dirty. Crumbs on chairs and sticky door handles, open drinks and face masks on the floor. WOULD NOT RENT FROM THERE ANYMORE UNTIL THEY REMOVE THIS AGENT!!!DO YOUR JOB OR DON’T BE THERE. CUSTOMERS ARE YOUR FIRST PRIORITIES.
5.6 OkayJul 9 2019
The vehicle was clean.The customer service from the BUDGET AGENT was poor, to say the least. Very rude people over the phone that make rude comments thinking we can’t hear it. Same thing during drop off at their location, I was planning to pay with my debit card my rental, and the agent says well you should’ve told me
9.6 ExcellentMar 31 2018
Ford explorerComfortable and unlimited miles, great for the family.Everything was great, a little pricey, but great.
8.0 ExcellentSep 5 2017
Quick ReturnReturning the car was simple and quick.
10.0 ExcellentAug 25 2017
Reasonable one way price.
6.4 GoodAug 24 2017
Terrible customer service at Salem airport pickup/drop off.Indian man at counter made horrible mistakes which resulted in not just one but THREE credit cards having a hold for my rental charges...the only three cards I had on me. Had to have my wife Uber to the airport ($40) to bring me another card, as apparently the number/info won't work, he has to run it through his machine. Spent 2 hours trying to pick up a rental car at an airport that has zero customers. I was the only one there. I tried to extend my rental over the phone/online and was not allowed. I had to go back to the airport to turn in my car and rent another. Guess who was waiting at the counter? The Indian man. Guess who did the exact same thing to two credit cards even as I warned him he had done it previously? If renting a car in Salem, Oregon, do yourself a favor and go anywhere but Budget. This guy handles car and truck rentals for Budget and Avis. Steer clear.
9.2 ExcellentJul 9 2017
Road tripUsed car to help someone move so great to have cargo space without having to drive a truck. Lot of power.Car wasn't ready as reserved even though I arrived about 45 minutes past scheduled pickup time. Took it dirty, which was mostly on outside. Without us we'd manual was hard to find some things and confused by no gascap
8.0 ExcellentMay 12 2017
They had one car available on short notice (same day booking)
8.0 ExcellentSep 12 2016
The Ford Flex is a very comfortable vehicleThe car was not washed or cleaned on the inside when I picked it up in Salem. They did have the lot person take it around back to spray the car off, but it failed to remove the waterspots on the black car. Normally, not a big deal, but I was attending my daughter's wedding and would have preferred the car look better.