General
Basics
Pool and spa
Bathroom
Services and conveniences
Accessibility and suitability
Dining
Bedroom
Things to do
Family friendly
Media and entertainment
Outdoor
Parking and transportation
Laundry
Workspace
Health and safety
Fitness
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a variety of unique amenities, including a shuttle service, a hammam (Turkish bath), a game room, and a ski pass vendor. Additionally, guests can enjoy a spa and wellness center with an infinity pool, hot tub, and sauna.
How is the food quality at the hotel?
Guests have praised the hotel's food, mentioning excellent breakfast and dinner options, an interesting wine list, and superb service. However, some guests have mentioned that the wine list is a bit expensive and that the drinking water is pricey.
What are the common concerns about the hotel?
Some guests have expressed concerns about the room temperature being too hot and dry, expensive drinking water, limited facilities in the game room, and the noise from the nearby road. Additionally, some guests have mentioned that the saunas and steam room are nudist areas, which made them uncomfortable.
What practical information should guests know about the hotel's location?
The hotel is conveniently located for hiking and skiing, with a free shuttle service available to the town center and ski resorts. However, guests should be aware that there is a road between the hotel/pool area and the mountains, and the hotel is not recommended in the summer due to the lack of air conditioning and the presence of bugs and bees.
How is the cleanliness and customer service at the hotel?
Guests have appreciated the cleanliness of the hotel, but some have mentioned concerns about dust under the bed and the need for bathroom remodeling. The staff has been described as friendly, helpful, and attentive, providing excellent service and a warm welcome to guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the town of San Candido and the ski-piste is highly recommended.
Consider Low Season Visits
If you prefer a quieter experience, consider visiting in January, which is considered the low season. This could provide a more serene and peaceful stay.
Take Advantage of the Shuttle Service
The hotel offers a free shuttle service to the town center, ski resorts, and the train station. Guests found this service convenient and helpful for getting around.
Be Mindful of Room Selection
Some guests noted that rooms close to the spa area can become overheated. If you are sensitive to temperature, it may be best to avoid these rooms.
Check for Road Proximity
A few guests mentioned that the hotel is located close to a road and railway, which was not clearly depicted in the pictures. If you are sensitive to noise, it's advisable to inquire about the room location in relation to the road.
Note Sauna Etiquette
The hotel's spa features saunas and a steam room that are nudist areas without mixed gender etiquette. Guests, especially females, should be aware of this policy and consider their comfort level before using these facilities.
Explore Nearby Attractions
The hotel is conveniently located near attractions such as La Collegiata di San Candido, Innichen Abbey, St. Michael's Square, and St. Michael's Church, all within a short distance from the property.
Consider Upgrade Costs
While upgrading to a larger room was praised by guests, it was noted that this came with an additional cost. If space is a priority, it may be worth considering the upgrade.
Be Prepared for Dining Costs
Some guests found the wine list and the cost of drinking water to be expensive. It's advisable to budget for dining expenses accordingly.
Plan for Fitness Center Hours
The fitness center opens at 8:00 am, which may not be convenient for early morning workouts. If 24-hour access to fitness facilities is important to you, it's best to plan accordingly.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | November |
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High season | August |
Average price (weeknight) | $458 |
Average price (weekend night) | $397 |