Guest reviews
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All Reviews
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Families
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Solo
Overall Rating
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8.6 "Breakfast is good."8.9 "89% were
happy with the price of the breakfast ." -
8.0 "Great service."8.6 "86% found the
staff to be very friendly ." 7.8 "78% thought theservice was very professional ." 7.8 "Housekeeping was great , according to 78%." 9.1 "Lovely bar service , according to 91%." 8.6 "86% werehappy with the shuttle service ." -
7.7 "High comfort."8.5 "85% said the
beds were comfortable ." 9.5 "95% thoughtrooms were spacious ." -
6.7 "Location is acceptable."6.6 "
Average proximity to the city centre , said 66%." 6.9 "Only 69% weresatisfied with the proximity to shopping ." -
6.0 "Rooms are ok."5.8 "58% thought the
bathroom was big enough ." -
5.9 "Pool is mediocre."
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5.6 "Average amenities."5.3 "53% thought the
building was acceptable ." 6.9 "69% found thegrounds not bad ." 5.2 "52% considered thelobby entrance to be so-so ." -
4.5 "Not very clean."4.1 "59% said
rooms were dirty ." 2.5 "75% said thebathroom was dirty ." 3.1 "Dirty pool , said 69%." -
3.8 "Internet is poor."3.2 "68% said the
wifi quality was bad ." -
3.6 "Vibe wasn't good."1.5 "85%
criticized the unstylish hotel ." 4.7 "53%didn't like the unstylish hotel ."
Overall Rating
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8.4 "Breakfast is good."
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8.1 "Comfort level is high."9.5 "95% thought
rooms were spacious ." 8.5 "85% said thebeds were comfortable ." -
7.9 "Good service."8.8 "88% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." 7.7 "Housekeeping was great , according to 77%." -
6.7 "Location is acceptable."6.7 "
Average proximity to the city centre , said 67%." 6.9 "Only 69% weresatisfied with the proximity to shopping ." -
6.2 "Rooms are ok."
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5.5 "Average amenities."5.2 "52% thought the
building was acceptable ." 6.8 "68% found thegrounds not bad ." 5.4 "54% considered thelobby entrance to be so-so ." -
4.5 "Not very clean."4.3 "57% said
rooms were dirty ." 2.8 "72% said thebathroom was dirty ." -
3.9 "Internet is poor."3.5 "65% said the
wifi quality was bad ." -
3.7 "Vibe wasn't good."1.5 "85%
criticized the unstylish hotel ." 4.9 "51%didn't like the unstylish hotel ."
Overall Rating
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8.9 "Breakfast is good."
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8.0 "Great service."8.8 "88% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." -
7.8 "High comfort."8.4 "84% said the
beds were comfortable ." 9.5 "95% thoughtrooms were spacious ." -
7.0 "Good location."
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5.7 "Pool is mediocre."
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5.6 "Average amenities."5.3 "53% thought the
building was acceptable ." -
5.6 "Rooms are ok."
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4.4 "Not very clean."4.0 "60% said
rooms were dirty ." -
3.7 "Internet is poor."3.1 "69% said the
wifi quality was bad ." -
3.2 "Horrible vibe."1.3 "87%
criticized the unstylish hotel ."
Overall Rating
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8.6 "Breakfast is good."
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7.9 "Good service."8.4 "84% found the
staff to be very friendly ." -
7.6 "High comfort."8.3 "83% said the
beds were comfortable ." -
6.5 "Average value."
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6.3 "Location is acceptable."
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5.9 "Rooms are ok."
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5.4 "Average amenities."5.4 "54% thought the
building was acceptable ." -
3.1 "Horrible vibe."1.3 "87%
criticized the unstylish hotel ."
Overall Rating
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8.5 "Breakfast is good."
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7.7 "High comfort."9.6 "96% thought
rooms were spacious ." 8.4 "84% said thebeds were comfortable ." -
7.7 "Good service."8.7 "87% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
6.4 "Location is acceptable."6.8 "
Average proximity to the city centre , said 68%." -
6.3 "Average value."
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6.1 "Rooms are ok."
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6.0 "Pool is mediocre."
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4.4 "Not very clean."3.9 "61% said
rooms were dirty ." -
3.9 "Vibe wasn't good."1.6 "84%
criticized the unstylish hotel ." 4.6 "54%didn't like the unstylish hotel ." -
3.4 "Internet is poor."2.9 "71% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.7review from
Clean, quiet, comfortable room. Staff very friendly and helpful.
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10.0review from
The staff was very kind and accommodating and the rooms were very clean!
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5.4review from
The staff is very attentive and are definetly well trained Not what you would expect. Old, dated, not well kept. Stains in the shower, bedroom carpets. Gardens are not kept properly
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8.0review from
good for a quick business trip staff was courteous dirty carpet in room. some maintenance was needed. breakfast was average.
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10.0review from
The staff are always friendly and call you by name. Facilities always clean and organized. Very good and tasty free breakfast. I am always happy with their beds and the rooms are very spacious. Bathrooms are always clean and stocked.
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8.5review from
The staff were helpful and the rooms were clean. Breakfast was included in my stay and was quite nice. Good overall! Google maps directed me to the back side of the hotel and the area behind the hotel is a bit sketchy at night. The hotel has a guard and a fence so it is safe
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6.2review from
The bed was broken.
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10.0review from
The value was extraordinary, loved the hotel, included breakfast and prices at the bar provided value unmatched anywhere I have ever stayed. I did not even get a chance to visit the onsite casino. Staff was friendly, helpful and spoke English very well. Rooms very very well kept, This hotel in San Jose central...it is well located and 30 min from airport. I will never stay anywhere else.
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8.0review from
Good location TV was not working all night.
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9.4review from
Love the property itself and how big it is. Features an indoor and outdoor pool, indoor being part of Golds Gym attached in the rear. Big highlight was the breakfast that was included, the selection of Costa Rican food was absolutely delicious and they had a very wide variety and selection. The room was big, comfortable, and clean, and housekeeping did a wonderful job after the first night when we left the room in disrepair. Staff was helpful and friendly and offered suggestions on things to do while in San Jose. Free parking and WiFi were a bonus The AC did not work so well in our room and kind of made a buzzing sound most of the night. The shower was busted in that the handle that turns faucet to shower didn't work properly and when you ran the shower it was still coming out of the faucet, thus interfering with the shower pressure. I did mention this to management the following morning, but they were unable to resolve the situation. The sink also was full blast when turned on which meant the water was getting all over the floor. These are minimal issues and I'm sure not every room is like this.
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9.4review from
My family were located on 4th floor which had special priviledges such as happy hour drinks and free snacks while my granddaughter & I were on 2nd floor as we booked later than the rest. The manager, without hesitation, arranged for us to have a special pass key so we could enjoy the same privileges. What a great service! Beds were very comfy and the staff were great. Location further from the airport than anticipated
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9.7review from
I was very pleased with our stay at the Radisson. Great location within walking distance to downtown Central Market, National Theater, etc. rooms were clean and comfortable and the breakfast was great. Staff was helpful and accomadating with any questions / requests. Would definitely stay here again. On site bar /restaurant was a bit pricey.
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2.0review from
Our room smelt like mold. I think it recently flooded and they didn't properly take care of it. When we approached the guy at the front desk, he acted super bugged that we asked to swap rooms. He then went on to tell us there were no rooms available and he couldn't do anything for us. Also, when we checked in we were told the water was complimentary and 5 days later we got a bill for $90 for water. We talked to the guy at the front desk and he said it's only good for up to 1 water. He never told us that when we checked in and he wasn't going to do anything to help us out.
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4.2review from
Most of the staff was nice The first room stunk like mildew, so we switched. The second room reeked of stale cigarettes and mildew. We should have left, but since it was only for one night and cost $80, we didn't think it was worth fighting the San Jose traffic to find another hotel. The bathroom was also old and disgusting (there was a drop ceiling that looked like a haven for mold). It was just an old property that should not be rated at "4 stars"
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4.8review from
Breakfast and staff at breakfast were very nice. There were plantains a couple of the days that were excellent and good selections of fruit. The front desk staff, concierge and some other staff we ran into we're not very friendly. A friend dropped us off and we chatted for a few minutes by the car. As we were walking into the hotel, security came over to tell us that no one could park out front for more than five minutes. My boyfriend said it was only a few to which the security guy said he could check the tapes. There's no need to be rude to your customers. Pool was cold, hot tub was tepid. Fixtures in bathrooms are cheap and falling apart. Location was a bit scary.
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2.0review from
I did not get an e-mail confirmation to this hotel, it was my fault for not printing the info right after confirmation, but I sadly did not and thought I would get an e-mail. I could not find the booking information anywhere and so we ended up missing our booking. I did not get an e-mail confirmation to this hotel, it was my fault for not printing the info right after confirmation, but I sadly did not and thought I would get an e-mail. I could not find the booking information anywhere and so we ended up missing our booking.
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7.1review from
Jacuzzi.. Very very comfortable bed and helpful staff Lack of response for items at front desk, ie, iron, tooth brush, etc
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7.7review from
rooms were clean. not guest friendly
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7.1review from
Service Too old
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6.8review from
Staff and service were very good. Room was spacious and bed very comfortable. Bathroom was clean and good size. Not a nice part of town. Hotel is dated. Lots of exposed concrete and getting to the rooms is a walk through dark staircases and hallways.
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9.7review from
Clean, quiet, comfortable room. Staff very friendly and helpful.
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10.0review from
The staff was very kind and accommodating and the rooms were very clean!
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8.0review from
good for a quick business trip staff was courteous dirty carpet in room. some maintenance was needed. breakfast was average.
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10.0review from
The staff are always friendly and call you by name. Facilities always clean and organized. Very good and tasty free breakfast. I am always happy with their beds and the rooms are very spacious. Bathrooms are always clean and stocked.
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8.5review from
The staff were helpful and the rooms were clean. Breakfast was included in my stay and was quite nice. Good overall! Google maps directed me to the back side of the hotel and the area behind the hotel is a bit sketchy at night. The hotel has a guard and a fence so it is safe
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10.0review from
The value was extraordinary, loved the hotel, included breakfast and prices at the bar provided value unmatched anywhere I have ever stayed. I did not even get a chance to visit the onsite casino. Staff was friendly, helpful and spoke English very well. Rooms very very well kept, This hotel in San Jose central...it is well located and 30 min from airport. I will never stay anywhere else.
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8.0review from
Good location TV was not working all night.
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9.4review from
Love the property itself and how big it is. Features an indoor and outdoor pool, indoor being part of Golds Gym attached in the rear. Big highlight was the breakfast that was included, the selection of Costa Rican food was absolutely delicious and they had a very wide variety and selection. The room was big, comfortable, and clean, and housekeeping did a wonderful job after the first night when we left the room in disrepair. Staff was helpful and friendly and offered suggestions on things to do while in San Jose. Free parking and WiFi were a bonus The AC did not work so well in our room and kind of made a buzzing sound most of the night. The shower was busted in that the handle that turns faucet to shower didn't work properly and when you ran the shower it was still coming out of the faucet, thus interfering with the shower pressure. I did mention this to management the following morning, but they were unable to resolve the situation. The sink also was full blast when turned on which meant the water was getting all over the floor. These are minimal issues and I'm sure not every room is like this.
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9.4review from
My family were located on 4th floor which had special priviledges such as happy hour drinks and free snacks while my granddaughter & I were on 2nd floor as we booked later than the rest. The manager, without hesitation, arranged for us to have a special pass key so we could enjoy the same privileges. What a great service! Beds were very comfy and the staff were great. Location further from the airport than anticipated
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9.7review from
I was very pleased with our stay at the Radisson. Great location within walking distance to downtown Central Market, National Theater, etc. rooms were clean and comfortable and the breakfast was great. Staff was helpful and accomadating with any questions / requests. Would definitely stay here again. On site bar /restaurant was a bit pricey.
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7.1review from
Jacuzzi.. Very very comfortable bed and helpful staff Lack of response for items at front desk, ie, iron, tooth brush, etc
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7.7review from
rooms were clean. not guest friendly
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7.1review from
Service Too old
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6.8review from
Staff and service were very good. Room was spacious and bed very comfortable. Bathroom was clean and good size. Not a nice part of town. Hotel is dated. Lots of exposed concrete and getting to the rooms is a walk through dark staircases and hallways.
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5.4review from
The staff is very attentive and are definetly well trained Not what you would expect. Old, dated, not well kept. Stains in the shower, bedroom carpets. Gardens are not kept properly
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6.2review from
The bed was broken.
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2.0review from
Our room smelt like mold. I think it recently flooded and they didn't properly take care of it. When we approached the guy at the front desk, he acted super bugged that we asked to swap rooms. He then went on to tell us there were no rooms available and he couldn't do anything for us. Also, when we checked in we were told the water was complimentary and 5 days later we got a bill for $90 for water. We talked to the guy at the front desk and he said it's only good for up to 1 water. He never told us that when we checked in and he wasn't going to do anything to help us out.
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4.2review from
Most of the staff was nice The first room stunk like mildew, so we switched. The second room reeked of stale cigarettes and mildew. We should have left, but since it was only for one night and cost $80, we didn't think it was worth fighting the San Jose traffic to find another hotel. The bathroom was also old and disgusting (there was a drop ceiling that looked like a haven for mold). It was just an old property that should not be rated at "4 stars"
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4.8review from
Breakfast and staff at breakfast were very nice. There were plantains a couple of the days that were excellent and good selections of fruit. The front desk staff, concierge and some other staff we ran into we're not very friendly. A friend dropped us off and we chatted for a few minutes by the car. As we were walking into the hotel, security came over to tell us that no one could park out front for more than five minutes. My boyfriend said it was only a few to which the security guy said he could check the tapes. There's no need to be rude to your customers. Pool was cold, hot tub was tepid. Fixtures in bathrooms are cheap and falling apart. Location was a bit scary.
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2.0review from
I did not get an e-mail confirmation to this hotel, it was my fault for not printing the info right after confirmation, but I sadly did not and thought I would get an e-mail. I could not find the booking information anywhere and so we ended up missing our booking. I did not get an e-mail confirmation to this hotel, it was my fault for not printing the info right after confirmation, but I sadly did not and thought I would get an e-mail. I could not find the booking information anywhere and so we ended up missing our booking.
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