Pros: The drop off service and the gps service were great.
Cons: When I got to the airport and showed the person at Economy my reservation he said that the confirmation was a estimate. I did arrive late and he said that the car I reserved was given away. I don't have a problem with that.
He asked me if I had insurance and I told him yes I did. He asked if it was through Allienze and I said yes. He said that since we are renting. 4 wheel drive vehicle that the policy I chose was not good and would have to get a policy from them. He also tried to sell me a car seat for my 10 year son.
So he continued to up sell me at every turn. I didn't feel comfortable in leaving that desk and trying to go to another rental company. I had my wife and three kids there and decided that I was going to pay for the rental instead of trying another company without English being the language spoken.
The confirmation through Kayak was at 280 dollars or so I ended up paying close to 700 with additional insurance that I am not sure I even needed.
Jul 24 2016
Insurance Scam in Costa Rica
Pros: Our vehicle was available upon arrival and drove fine.
Cons: We booked our Economy rental car through Kayak for about $120 total. However, when we arrived we were informed that we were required to purchase insurance for over $400 extra not including a $1000 security deposit on the vehicle. In total, we paid about $520 for a two week rental which isn't too expensive, but it was very upsetting initially when we walk in expecting to pay a little over $100 and end up paying over $500. So either Kayak or Economy should be a little more upfront about international car rental insurance.
Aug 2 2016
Worst Car Rental Ever
Pros: Car was ok
Cons: HIDDEN FEES GALORE! On top of that, I have asked the company for a breakdown of the fees, since what they charged my credit card is more than what the estimated receipt stated. I still have not heard back from them a week later. I can't believe this company operates like this, especially seeing all the other horrible reviews about them.
Aug 7 2016
Insurance is the cost
Cons: There was no information on the cost of the insurance in the booking information. Insurance, the compulsory portion, not the one paid by your credit card company (worth about $3), ends up adding 5 times the cost paid for the car.
$8/day for car, $38/day for insurance.
It would have been nice to know the costs up front!
Aug 18 2016
Pros: Car was great. Staff friendly and helpful.
Cons: Car was not completely full of gas.
Aug 22 2016
Terrible customer service
Pros: Near the airport.
Cons: Both picking up and dropping off the employees were the slowest I have ever seen. Dropping off took over 45 minutes and in the end I had to ask for a ride to the airport from a competing company as economy's van never arrived.
Aug 30 2016
Pros: Very durable
Aug 31 2016
Economy will try to steal from you
Cons: In addition to the standard hidden fees and insurance which make up a huge portion of the costs of rental cars in Costa Rica, economy charged us for an additional driver though we didn't have one, as well as damage to the car. They refuse to provide backup for the damage charges, and cannot show any documentation to breakdown the costs. I was told by the customer service rep that tney can charge whatever they want and we have no choice but to pay.
I am taking the matter to management at economy. I would never rent from them again.
If you rent from them be prepared for strong-arm tactics and additional charges
Sep 12 2016
Bait and Switch
Pros: Pickup was excellent, right from the airport quick and easy but, to drop off, you have to wait in line again behind anyone there including pickups; even if you purchased all the bells and whistles! If you have a time schedule with a flight to catch like most people, this is Not convenient at all. Although the customer service agent did his best for both. I don't think it was the people but, rather the system that needs improving..
Cons: The worst part was the bait and switch routine. The teaser rate offered online is NOT anywhere close to the real rate! Mine was supposed to be around $45.00 US. In reality it was $120.00 If you want the extra protections offered it added about $80.00 more, total of over $200.00!! Also, the car's rear axle or tire had a loud hum like either a bearing or tire was bad, noticeable at only about 10mph; seems like they should do a quick test drive after each rental.
Sep 15 2016
Cons: It would've been nice to know that the insurance i bought online was worthless in almost every way. If you get the online insurance, the rental agencies will accept it but put a huge hold on your card (in my case, 2500). There is also ANOTHER personal liability insurance imposed by the government, which I verified, which makes the price jump EXPONENTIALLY. Kayak needs to do more research and ensure that users have all of the information that they need because my so called "$65" car rental was actually $650, and the "Allianz" insurance is worthless unless you can spare a ridiculous hold on your card.
Pros: I like they were there for a fight ....
Have u ever felt like a little minnow in the water with a bunch of hungry sharks
Cons: Kayack sold us a insurance they did not accept it not only that I paid 150 moré than what they told me in the beginning and they were pushing and pushing to sell their insurance .....so I declined and used my credit card for that ...the only good thing is the car was new and it got us there and back
Sep 5 2016
Cons: I purchased Costa Rica insurance for the rental before I left the states. Alamo made me buy their insurance at 48.00 per day. The rental was not what I was quoted and a 80.00 charge ended up costing 295.00.
I feel like I was ripped off...
Sep 7 2016
Pros: There was a car there for us & everyone was friendly enough.
Cons: Car was older & full of scratches. Kayak said it was at the airport, but you have to take a 15 minute shuttle to get to their office. While I already purchased insurance through Kayak Alamo said they didn't accept it & It was mandatory that I purchase theirs at a rate of an additional $26/day for basic coverage. Next time I'll book with someone else & educate myself a little more before making a reservation.
Sep 9 2016
Don't rent through Alamo!
Pros: The car was clean, and worked well throughout our trip.
Cons: The company employees were not straightforward, charged us many hidden fees, were rude when we presented the insurance we had purchased for the vehicle, and gave us poor instructions when renting and returning the vehicle.
Sep 24 2016
Cheap cars with low performance
Pros: Easy and quick drop off , clean car and smooth process
Cons: Waited for almost an hour for the employee to show up at pickup.
Car was very cheap and lacks power
Oct 17 2016
Pros: The car was great and got us all over the country
Cons: What I didn't like was the price. The price on kayak was no where near the price that I was quoted and had to pay that was my only issue
Cons: The insurance cost was never mentioned in the quote but out can't be declined.
Aug 15 2016
Pros: The car was good and 24-hour office was nice for late pick-up/early drop off.
Cons: Price after all the ins. and add-ons was more than double the quoted price.
Sep 3 2016
Not the price listed
Pros: Budget Costa Rica charges hundreds of dollars more than listed on the prices. If you are coming from the aiport there is an "airport fee" that can be about $100. We rented a car that was listed at $271 for 10 days and ended up paying $600
Oct 19 2016
not at the air port but very close
Pros: It was easy to get to from the airport via the free shuttle and the same goes for getting back to the airport when you drop it off
Pros: We were happy with the service and the vehicle in general was good. We did find our vehicle a bit squeaky and the shocks could have been replaced. Having seen the roads though, we understand why the vehicle was in the condition it was. The service was great and he took pity on us when he realized we weren't expecting the extra $800 in insurance and he threw in a GPS, which was a total life saver.
Cons: Please be aware that the cost of the vehicle rental does NOT include the insurance. The rental was estimated at $150 but when we got there, the mandatory insurance coverage took the total cost to $920 CAD. We had read about this, but we thought the credit card insurance covered it. With all the information printed out and in hand, we realized no cards will cover third party liability - which is mandatory there. The options were to put thousands down as a deposit and pay for any / some damages, or get full coverage for MUCH more per day. Please keep this in mind when booking a vehicle. And a 4 wheel drive is an absolute must if you want to drive any of the 'roads' in hard to reach but beautiful places.