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Friendliness of staff, location of hotel, and breakfast was superb! Not that easy to find
Good accommadation, and excellent service. Good selection of evening meals.
location, food/drink & service of same - staff pleasantness Plumbing complaint registered
The hotel is very well kept, cosy and friendly. The staff very excellent and the food superb. I cannot fault this hotel in any way, it was very very good.
My wife and I thougherly enjoyed our stay the staff gave 100% especially Rob and Sarah. N/A
Nice and quite
It is verry nice located near the river with a lovely view Very noisy room, above the kitchen
The character and general comfort. Very peaceful. The bathroom was too small. For a larger person it would be difficult.
Location was idyllic. Although the room was ready when we arrived at 11am, we couldnt have it until 2pm. The sunday roast which we had at 5pm, although at a reduced price because it was after 5pm, was cold, tired looking and tasted as though it had been sitting there all afternoon.I did request a room with a view of the river but didnt get what I asked for.
Cleanliness of rooms Shower needs work (room 6)
The staff was extremely friendly and accomodating. The common room was friendly, the food amazing, the rooms where clean and comfortable, towels changed daily, and beds turned down daily. The greatest proof of the friendly staff came from a couple who where going to the same wedding as us. Their plane was delayed, and so they got in in the middle of the night. Instead of making this a negative thing, they owner/manager was concerned that they shouldnt have to get up early for breakfast (served til 9 on the weekends) and asked them if they wanted some sandwiches made for them to pick up when they woke up. This customer service seemed to run lik the lifeblood of this B&B. Great value and great service. The only thing that would have made the stay better, would have been if the bed was 10 cm broader. But I'm a big guy, so I cant fault them for that.
The room was warm,the bed comfortable and there was plenty of hot water though the bathrooms weren't en suite.Breakfast was served until 11 am.The position in the town for facilities is excellent. The staff did not speak good English.Ordinary tea ordered on arrival came as green tea and the waiter did not understand the difference. The tv had no remote and there were only 2 channels that were clear without interference.There was no clock or radio and only one small lamp making reading impossible.Because its on the main road and does not have double glazing one is constantly being disturbed making sleep difficult. The breakfast was cold which was a shame because the sausage mushroom and tomato were cooked well.There was no menu so you had to guess what the choices were or what full english or continental offered. The white toast and butter cam on the same plate as the cooked breakfast and there was no marmalade ,honey or any other conserve on offer. At 10.15 ish in the middle of my breakfast and on a cold November morning the french windows at the front were opened to allow delivery of the Greene King products,barrels of beer etc. It was absolutely freezing making a leisurely breakfast impossible The place was supposed to remain open until12am but at eleven thirty the staff had cashed up and buying a drink or getting a cup of tea was impossible. I was really glad I was only staying one night.
Great value, central location and top brekkie. Good coureous staff. No separate entry for late return. Noisy bar but that didn't bother us on this occasion.
good atmosphere and entertainment in bar staff were general cheerful and helpful breakfast was of reeasonable quality shared bathroom
Location excellent, very central. When I asked via internet for late check out they obliged and also warned me of traffic noise so I could bring ear plugs. Needs a lick of paint and double glazing if you are to sleep properly (even with ear plugs!). Customer service was poor. Bar closed at 1125 even though it stated midnight and even getting a bottle of water was tricky. No remote for the tv. Tv channels mainly fuzzy. Staff sighed when I asked for help. Seemed annoyed. Tea order was wrong, food order slow. No-one spoke good English.
Room small, clean but basic. Shared Bathroom recently refurbished. Within easy walking distance of the central colleges - no worry about drink driving, taxis etc. Didn't get back to room until 0600, slept in until 1015. Came down at about 1045 to leave and was asked whether we wanted breakfast (included) - had assumed it would have finished much earlier, but being restaurant as well, was available until 1130, so pleasant surprise, including an excellent cappuccino style coffee, which I badly needed! Polite helpful cheerful European staff more than made up for any lack of more than basic facilities. No en-suite rooms and only one shared serviceable bathroom, however a second was being fitted out - a bit of a problem with a number of others probably preparing for the same night out, however in the event it wasn't a big issue at least not for us. We found it without too much difficulty, through good luck rather than good navigation (I had printed out a map) having negotiated the oneway system and roadworks. Parking in Cambridge always a potential nightmare and no hotel parking. We knew this and planned for it. Others had probably discounted this place for that reason, however in the event their loss was our gain. Unloaded in loading bay a hundred yards past hotel and then I went and parked the car about 20 minutes picturesque walk away on a residential street to west of the river for free. Didn't fancy paying ncp overnight rates! Absence of decent convenient mirrors in rooms a bit of a nuisance. I was a bit nervous about fire escape, as the place is a bit of a warren and one section of staircase was completely blocked by decorating equipment, albeit it did not appear to be part of the fire escape route. Plenty of signage, but did not appear to be illuminated, don't know whether this is required. In the event our room was quite close to an escape out onto the roof, so I was re-assured.
The food was lovely, the staff friendly and the rooms were comfortable, well situated in Cambridge. If you want to get any sleep on at Saturday, not for you, whole building vibrates with music till 3am, students on the street till 4am, road cleaners start at 5.30am, ear plugs didn't help.
The staff was courteous, rooms were kept clean, the bed was comfortable and the location was very central. My stay was on a Saturday & Sunday evening when the dj & nightlife was active until after 3am (Saturday). Having a room above the bar overlooking the main street, be aware of the acoustics. The fire alarm (faulty?) also went off numerous times while there during the day. There was only one bathroom/shower available for the guests at the time (although very clean), however I believe there are plans to have another one completed soon.
Great location to City centre Whilst clean etc the experience is very basic.
Location Shared bathrooms