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Great location and friendly staff. Out-dated small room. Paid for two queen beds and our room had two full beds. No refrigerator in the room. Coffee maker was missing the filter/ground coffee holder compartment. Overall, I wouldnt stay there again nor would I recommend anyone.
We wanted to stay near the First Niagara Center. Great location. Breakfast buffet was unappetizing and understaffed.
Location Parking not included.
It was nice having a restaurant and bar right in the hotel, very convenient. There was a long line for check in, probably because there was a hockey game & 2 weddings that day but we appreciated the free parking & 15% off restaurant coupon they gave out due to the wait. There is no parking lot to park your car while you check in so it was a bit hectic checking in & bringing our bags in, but we were grateful for the complimentary parking which is normally $10/day
This property is in dire need of updating. It was at one time a showplace. Now, not at all. Very dated. Small rooms, bad coffee, worn carpet, no on site store, broken vending machine, malfunctioning heater in room, telephone message light that you couldn't turn off.
The facilities were great and the sauna was nice. We could hear the folks returning from parties at night but it was just short bursts in the hallway.
The location is great. We went for an event at the Niagara arena. We could easily walk there. We were charged 10.00 to park our car...why that is a charge for guests is beyond me. The key card to the garage didn't work that was extremely annoying. The fan in the bathroom doesn't turn off so you had to listen to it run all night. We got very little sleep because of it. The hotel needs 5o be seriously updated ...it's way over priced
Was convenient to downtown amenities (canal side). Staff was rude, it was snowing heavily and asked for a shuttle ride to canal side and was told shuttle driver is on break you can call a cab. Room was 90+ degrees when we entered, had to open window to cool it down.
Pretty good hotel There were no carts to take luggage up stairs and no staff member offered to help.
i like the location was awesome. Breafast buffet was a good value. staff was friendly. the bar had really good drinks. hotel just needs some updating. a small facelift.
the staff was warm and friendly and accommodating as much as they could be. no refrigerator and no microwave in room which seems standard at even lesser hotels.
At first glance, Adam's Mark has a pretty entrance complete with a fountain and colorfully lit interior. Parking, while not included, is $10 per night. It is located within walking distance to the metro Church street station. The actual hotel rooms are dimly lit and shows sign of age. The bathroom light flickered intermittently. Worst of all was being awoken at 2am by an antiquated PA system due to "unexplained technical difficulties". The night staff was unprepared to handle the situation as guests wandered aimlessly outside. The morning staff adamantly refused to compensate us for the inconvenience and only begrudgingly offered to waive the parking fee for the night. Not worth the cost and headache.
everything except the annoying rattling in the walls we stayed in 2 rooms. Both had constant rattling inside the walls. Originally I thought is was small animal but found out later, on windy days, the wind finds its way in the side walls. The sound must be the wires. It was so bad we all bought earplugs for the 2nd (last) night. I informed the front desk when I checked out. They are well aware of the problem. I guess it's a common complaint but nothing they can do about it.
Location, comfortable bed. Fridge didn't work, vent in bathroom dirty & clogged, I choose higher floors for the view but the windows were so dirty I couldn't even get a picture, save money..park in garage across the street!...
Staff were Amazing. Especially Corrine, Holly and Xiamora. Great service, provide awesome information and very welcoming. Valet parking is work the extra $10. Had an issue with housekeeping. But im sure it was just a one off and normally not an issue. Parking in the winter is tight
The bed was soooo comfortable. Was in town for a concert and after walking back to the hotel it was so awesome to just be able to crash in that bed, turn the tv on and fall right to sleep. Lotta great bars in the area for food. Wanna watch the bills game go to Bada Bing. Good food, cute waitresses, 1 block away, get there early it gets crazy. Anchor bar is very close also, worth the trip. Pay $20 per night for self parking across the street.
Clean comfortable room with very friendly staff Slow elevator
Staff very nice room clean cleaning service staff awesome Soda venders
We were very impressed during our stay. Right from our check in with Jimmy at the front desk to our departure, we were treated very well and were very comfortable during our stay. The restaurant was excellent as well and it was a nice treat to see the streetcar drive by every few minutes as we were enjoying our breakfast. The pool was also nice. Terrific value. Thank you very much. I would suggest the addition of a color printer in the business area instead of just the black and white. I would also suggest having the pool area change room saunas repaired.
Something I dont usually see - Toothpaste! The restaurant in the hotel was great too. Since we were in Buffalo we ordered the Buffalo style wings - some of the best I have had! Lots of Pats fans from out of town - nice atmosphere after a road game. Bathroom was a little cramped and dated - bathtub could use to be replaced.
Rooms were clean, elevators were fast, located in a nice area, close to the night life of buffalo. Staff at front counter was very polite and helpful. Found someone's nasty dirty washcloth hanging in the shower, makes you wonder if it had been cleaned or overlooked. Valet staff hung up on me on the phone when I asked for my car to kindly be retrieved, I questioned if they had heard me, or if I lost connection, yet when I went to the atrium, I could see they had retrieved my car. Pool open inconvenient hours on the weekend. We left just after 9:00am on a Sunday morning, and the pool was not open yet.
The bed was very comfortable, the rooms spacious and clean, excellent breakfast and evening happy hour. Very nice pool/spa area and the fitness center actually had a decent selection of weights and cardio
Nice room, great staff
Staff was awesome. Hotel was very clean. Rooms were very comfortable and spacious. Proximity to arena is great. I will definetely be coming back again. Nothing
Love the whole experience, the large bathtub, the evening reception and the omelet station at breakfast. It's a little pricey but that's about it. I love this place. Been here before, will be back again.
We made reservations thru a trusted website and drove : hours to get there. The receptionist said she could not fiend out reservation. We shower her the confirming email and a printout of the rxomfirmation of our room with 2 queen birds and a out couch. .when we got there the reservation was not to be found and they didn't even have a room with the 2 beds available We ended up. Having to pay for a second room and waisted all of our time that we missed our event . It was a waisted trip and also very frustrating
The proximity to The Anchor Bar, and The Chocolate Bar Restaurants The cost of the room for my stay The extensive all you can eat breakfast
I liked how seemingly clean my room was. I didn't appreciate that during the middle my check-in the front desk woman took a random phone call about "potential cancellation" . The call took awhile and she didn't even apologize for the wait. Plus she said my card would be "on file" IN CASE of incidentals...she didn't inform me that she was swiping my card for $75 !!!!! plus another charge for 15. When I called they said it will take at least 3 days to credit my account. I like transparency when I lodge.
The location was amazing, even though the weather wasn't great we were a short walk from a bunch of different restaurants and bars. When we first arrived housekeeping entered our room with out knocking and proceeded to have a conversation with us while we were in bed, it bothered me that they hadn't communicated that we had already checked in. They were wondering when we were checking out even though we had just checked in maybe 2 hours before.
This guest did not leave comments about this hotel.
Service by the staff was phenomenal.
This guest did not leave comments about this hotel.
Old world service including Happy Hour with a mixologist serving complimentary cocktails. Breakfast was well above expectations. The A/C was a little noisy in our room.
Billiard room and the staff . It was a little too pricey for the area.
The rooms were updated and clean no
Very easy check in/ check out, friendly, helpful staff. Beautiful rooms, very clean. Nice pool and hot tub area. No fridge or microwave in the room
Location, staff, breakfast. i booked king size smooking room and got two queen non smookin. Hotel staff could not explain why this has happended. There were no water boiler, mini fridge, or microwave in the room.
This is the nicest Hampton i've ever stayed in.. Unreal for a small city like Buffalo.
This Hampton Inn is right in the center of Downtown Buffalo with great bars, restaurants and sights within walking distance. The rooms were clean and spacious. Plus, the rates were generally affordable. No big deal, but there was no mini fridge in the room, so we could not preserve leftover food or keep drinks cold.
It was my first time working with kayak, and everything went super smooth. Check in was easy and the hotel room was gorgeous. Beds could be a little more comfortable, but im just very picky. Gorgeous hotel room, and super clean. Conveniently located. Very happy
Staff was friendly and responsive when addressing my complaints. The gym had basic equipment and was organized and appeared clean. End. upon arrival the toilet seat was noticeably dirty and parking was not available due to hotel capacity. The bed was hard and uncomfortable. The hotel room was not thoroughly cleaned including floors, toilet, sink and counter. I found items under bed and side table from previous guests. There was a broken piece on the closet door that made a loud noise every time opened. Rotten fruit and stale bread put out at breakfast. I posted Do Not Disturb sign two days and both days an employee woke me knocking on the door. End.
Staff is super friendly and goes out of their way to be helpful. Rooms are spacious, tasteful and clean. Hot breakfast was a little bland.
The hotel was a great value for the money. The staff was excellent and any request was handled swiftly and efficiently. The only problem was that the tub in the room was rather dingy and kind of stained with dirt. As the hotel is not new, I am sure that it was just a sign of age
It was so close to airport.
Pool and amenities were nice. Room was cleaned daily. A crib was provided for our young child. The bathtub didn't drain water fast enough. The tub would fill while one was showering. I didn't like thinking about what was clogging it and thus what I was standing in. I chose not to give our baby a bath but instead held him up in the shower.
The room was non-smoking, but we could smell the stench of cigarettes all over.
Girlfriend is picky with hotels and is usually not happy but liked this one. Housekeeping sprayed a perfume after cleaning and the smell gave me a headache and bothered my GFs asthma but the staff quickly used an air purifier that worked great.
I went to Buffalo for an interview and stayed in this hotel for one night. It was a very comfortable stay. I bought a big king size room for a very good deal from Kayak. The best of the room was the view outside my window. I could see the airport which was all lit up at night. Overall, it was a pleasant experience. Great and hospitable staff. Excellent service by Brian who made sure to provide me hot fresh coffee before I board the shuttle to the airport. I checked into my room and the hair dryer was full of somebody's hair. The closet door was defective. So I requested to change my room.
Conveniently close to the Buffalo-Amherst airport. The room was in horrible condition; it's old with worn out furniture, terrible bathroom with threadworn towels, stained or soiled carpets, lumpy small bed pillows, and the bed smelled stale.
Microwave and fridge in room, king bed, pull out sofa, pool and fitness center hours Room/hallway smalled bad when we first checked in, we arrived at 5pm and were asked to sit and wait for a room to be ready for us (could have checked in at 3pm), forgot to restock our towels
room was fairly clean, breakfast was pretty good we were traveling in winter, probably a bad idea to stay in Buffalo, but we did. The staff had no knowledge of travel routes, the throughway was closed and there was not a single suggestion from any of the three staff members about how to head west to Ohio. No knowledge of what radio station or tv station to tune into. No, hey try this, try that, only input was use the computer and map out a route on mapquest.
Location Very out dated, not clean, and the bed was a box spring with a thin cushion on top.
It was very retro chic, but still warm and comfortable. Nothing, it is a great hotel I have stayed in A lofts in other cities as well as Buffalo. And, I was very pleased everywhere I stayed. I would highly recommend the Aloft.
Great hotel right across from the airport. Friendly staff. Room was clean. Great walk in shower.Will stay great again when I have an early flight.
Very nice people with a neat modern twist in style/design. Nothing
Loved it there my kids had a great time in the pool.
New, clean and great location near Buffalo airport No couch or lounge chair in room - but a very nice room for the money.
Very good location, clean comfortable room Parking is by valet at extra cost. I called in the morning, as instructed, to ask for my car. They told me it would be ready in 10 minutes. When we came down to the lobby, they had forgotten to get the car and apologized. Then next morning, I called down again for the car and it still seemed that they hadn't retrieved it when we arrived the lobby. On another note, I told them that the shower light bulb needed replacement and requested firm pillows since the down pillows flatten into a pancake. The bulb was not changed and firm pillows never delivered.
Convenience to downtown arena
Reserved room with two beds was not available any more. Allegedly only a room is reserved, not the specific features of the room. Then why can I choose them during reservation? With two kids even in a King Size Bed it's a bit tight.
Good value for money The breakfast buffet was quite limited
comfortable, modern room and it was very convenient to our purpose in buffalo front desk staff was rude and treated us like second class citizens. after seeing this listing, we asked the first agent if there was a room and she immediately, without looking, said they were sold out. as soon as my girlfriend started to mention seeing rooms online the manager gave us a line about having to buy online. we had to sit in the lobby and bought the room on the app.. we asked if these rooms were held by kayak and similar companies and the mgr said no. which means they were lying about their availability. my girlfriend and i are both front desk managers at much busier and nicer hotels in Yellowstone, and our staff would be in serious trouble if they treated our guests like we were treated. the bell/valet and housekeeping staff was very nice and helpful!
Good gym, nice room, front desk lady was very helpful They had no record of my booking.com reservation!!! Luckily they made a room available anyway. They had to have a long phone conversation with booking.com before this was solved. Breakfast restaurant is a joke.
The rooms were clean and the location was convenient to downtown. Check in and check out were quick and easy. Parking is limited due to its location. It's all paid parking or street parking unless you want to pay for valet parking through the hotel.
I loved the price (----), the fireplace, and kitchen. Patrick at the front desk was fabulous and I appreciated the free late checkout. The included breakfast at Brawlers deli was awful.. just stick to the oatmeal and fruit salad or something simple. The rooms could have been a bit more colorful and had a TV and the opening in the wall made it not very private since you can hear all.
I was travelling with my wife and adult daughter & boyfriend. We wanted an apartment close to the First Niagara Centre. Hotel was extremely clean, staff great and apartment well appointed and spacious. Excellent stay. Highly recommended for families.
Room size was stunning. Ventilation in bedrooms not great, a fan would be helpful. Best place ive stayed!
This is not your average cookie cutter hotel! Formerly a Loft, my room was actually more of an apartment. I actually relaxed near the fireplace and read. I never do that in hotel rooms! It felt like a vacation even though I was there for work. The outside/ front of the building needs to be more inviting. As a woman traveling alone I was a little intimidated walking into the place - it seemed too dark. Until I got inside.
2 bedroom loft..very large, compfortable, kitchen, comfy beds, free breakfast, great friendly staff..completely not like regular 'hotels'. was unique and welcoming. Recommended it to all of my friends should they find themselves in Buffalo
Love this place. Staff is helpful and friendly. Would definitely stay again.
Nice environment, luxurious rooms for the price, and friendly service.
Great space for a family or friends traveling together. Afternoon front desk staff was excellent. This hotel has a noise problem. The hallways echo and you can hear people coming/going.
The suite was beautiful. Lack of parking
Beautiful spacious suite: It had two large bedrooms, high ceilings, spare elegant yet funky decor, a gas fireplace in the living and a full kitchen. Continental breakfast, which was available in the next building, was mediocre, but a plus was the option to use the voucher towards made to order choices. Parking is extra and sort of around the block, but we parked on the street free of charge.
Large suite with 2 bedrooms, clean and comfortable linens, clean space. Very nice and light space I had to ask for housekeeping to clean a few things in the bathroom. The bathroom cabinet could use replacing.
Indoor pool was great for the kids and I loved the balcony that over looks to be able to check on the children. The money we spent for the room would have been acceptable if their was a continental breakfast and an more efficient TV with remote.
The staff were very responsive and I appreciated their level of care for me and my family. The only thing I did not like was that the air conditioner broke in my room. We were moved immediately and placed in an equally nice room though.
I would stay again. it was a good experience.
smell of paint
Very friendly and helpful staff. Shuttle service to and from the airport is great. Their pool area would be a nice place for a function. You could say the place has a dated feel back to a time of late 80's or early 90's, but it's still well maintained and in excellent condition. Personally I find this is adds some charm when compared to the cookie cutter style hotels and restaurants found in most places across the US.
The staff was friendly and the complimentary shuttle service was very accessible. Location to local shopping is excellent. The restaurant was way too expensive. Television channel selection was very limited. Free WiFi signal was erratic.
Staff was perfect and polite Room was hot although not a big deal
My room had a recent mini upgrade (new bath tile). Bed was good. Overall facility is straight out of the 80's. Overall needs and upgrade, but caters to the Niagara Falls bound crowd, so probably fine for most. At $105/night I guess I can't complain.
My heat was not working in the room. Maintenance arrived within 15 minutes and advised me to move to another room because the blower was broken. He showed me three rooms and allowed me to choice the one I liked most. The front desk delivered my room key within 10 minutes. Beds are nice and soft. Wonderful place to stay, staff is great. Location is central to shopping and various restaurants from fast food to high end.
Very close to airport plus a shuttle and long term parking. Restaurant as well as a separate bar and gril on site. Staff was very pleasant and extremely helpful. Room and bathroom were clean, bed was comfy. Close to shopping and other restaurants. Overall great stay and I fly/travel very often. I arrived a little late in the evening and the bar and grill was still open. I went in for food and a drink. There was a very very loud, crude table of people sitting near the bar which I'm sure sent other patrons running for the door. They were beyond drunk and using language that was completely uncalled for and inappropriate for a family establishment. This went on for almost 2 hours. Shame on the bartender for not asking them to leave/ be considerate of others in the bar, not everyone wants to hear racially/ sexually charged language at a decibel level of 700.
we had a room with king bed..thought the king bed was rather small. the TV was dark, could not really watch anything. the room had an odor to it and they sent up the woman with a can of air freshener for us to use then we had to give her the spray back. i stubbed my toe on the door stop in the bathroom. not a good place to put it. also no fan in the bathroom to clear the steam. location was good for us. overall it was ok.
Last minute stay. Due to snowstorm couldn't get home ( only ten miles away). Friendly staff, very helpful. Rooms clean. Good value for price. Facility very dated. Flashback to early 90's. I assume if it was updated it would be a lot higher price.
it was very nice and comfortable
Nothing The chechin till checkout. Scary corridors, underlit, unfunctional bathroom, grumbling elevator. Overall bad experience.
Room was very large and comfortable. Business centre offered free printing. Good breakfast options WiFi was quite slow both in the room and foyer. Very few near by dining options.
We had an excellent nights stay. Bed was comfortable, room was very clean and modern and the staff was extremely friendly and attentive to our needs. Would definitely stay again. Nothing.
My wife and I (we live in Buffalo) stayed here for a weekend "staycation" to do things in the city that we wouldn't typically do, despite living about 3-4 miles away. The hotel was very nice, the room was well appointed, staff were friendly. Not a huge criticism, but it was somewhat "remarkably unremarkable." Had a drink at the 7th floor bar that was pretty good but pretty sure it cost like $16, I'm not sure it was quite that good.
Proximity to the airport and free shuttle service Extra charges on credit card bill in anticipation of any calls made from the room.
comfortable bed How did my $129 room turn into $147??
Staff and amenities first class. Everything that we wanted was no problem. In fact the stay exceeded our expectations.
The hotel was new and very comfy and beautiful.
it was a good room
They let us use the shuttle service to go to local restaurants. They dropped us off and picked us up.
close to airport, nice stuff , shuttle service to airport , decent price
The room was large and comfortable. The breakfast was very good with a wide variety of items. The staff was pleasant and helpful.
very pleasant experience no
Clean, kitchen amenities, friendly staff, good breakfast, clean pool The blow dryer was missing from my room and had to wait almost 24 hours after notifying the front desk before I received it.
Hotel was located close to where I needed to be. Was a clean hotel and nothing was really wrong. Front desk was very helpful and a nice continental breakfast Nothing really wrong with the hotel at all.
Staff.. The bathroom smelled of urine
The studio suites felt cozy and comfortable. Very quite and the atmosphere even where it's located feels amazing. You're across from the airport but when you're in the hotel it seems like you're privately tucked away and the airport doesn't exists.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great hotel! I'm surprised it's only considered a 2.5 star, it should be higher in my opinion. I will look to stay here again.
I loved the location and the atmosphere. The staff were friendly as well The room was felt dirty at times, because of the floor had stains and so did the tub as well. The room did also have a slight odor. other than that it was very nice and comfortable.
Staff were pleasant My toilet was clogged with the previous guests waste. The silverware was obviously dirty. The towels looked used and re-folded. The vexing came off the mattress. As I came down for the free breakfast, I saw a guest spit out the eggs. I looked at the low quality food, opened up the pot lid for the oatmeal and saw the ladel filled with a runny mucous like liquid. I closed it and chose to go to breakfast someplace else. I will NEVER recommend or stay at this property again. I will be contacting Marriott's CEO and will send him a letter return receipt requested.
Friendly staff, comfortable room, good value for long stay. Bathroom ventilation was non functioning, heat/a.c. unit was extremely loud and disruptive.
Loved the breakfast. Coffee was great. The Bed was a bit mushy, but everything else was just wonderful! I do wish they had a bar or food other than the little store next to the check-in desk. The staff was great.