Alpenhotel Kaiserfels

The hotel's buffet restaurant offers exceptional choice and presentation for both breakfast and dinner, providing a wide variety of options to cater to different preferences.

The hotel's spa area spans the ground floor and basement, offering an indoor pool, multiple saunas, a steam bath, private treatment rooms, and a full menu of spa services and massage treatments, providing a comprehensive wellness experience.

The staff throughout the hotel are described as warm, professional, and friendly, with a particularly warm welcome and helpfulness from the reception staff, ensuring a pleasant and accommodating stay for guests.

The hotel offers buffet breakfast and dinner with exceptional choice and presentation every day, providing a variety of options to cater to different tastes, including a flexible chef for food allergies.

The hotel provides a free children’s club program, an indoor play area, a kids' club, and a playground, ensuring a family-friendly environment and enjoyable stay for guests with children.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the mountains comes highly recommended.

Some guests noted that rooms in the new part of the hotel had net/viole covering their windows, affecting the view. It may be preferable to inquire about room location when making a reservation.

While the hotel offers a free ski shuttle, some guests mentioned that the cable car card was not included in the package and had to be purchased separately. It's advisable to check for any inclusive offers or packages to avoid additional expenses.

Families with children appreciated the indoor play area, kids' club, and complimentary breakfast. However, some guests suggested having a separated space for families during dining to enhance the dining experience for all guests.

Guests praised the buffet breakfast and dinner, highlighting exceptional choice and presentation. However, some mentioned that the speed of service and the thematic dinners could be improved.

The hotel's spa facilities received positive feedback, with guests enjoying the pool and massage treatments. However, some guests noted that the spa area, as well as dinner and breakfast, were average, suggesting potential areas for improvement.

While the hotel offers a great location for skiing and easy access to the slopes, it's important to note that it is situated in St. Johann, approximately 20 minutes away from Kitzbuhel. This information can help manage expectations and avoid confusion.

Guests appreciated the spacious rooms, modern facilities, and cleanliness. However, some mentioned specific issues such as uncomfortable sofa beds and the lack of English or French TV channels, which could be considered when selecting room types.

Several guests found the rooms to be warm, suggesting that the hotel may benefit from offering temperature control options to ensure a comfortable stay for all guests.

Guests were pleasantly surprised by the hotel's thoughtful gestures, such as arranging birthday gifts and candles without prior mention. If guests have specific requests or celebrations, it may be worth communicating these to the hotel in advance.