Delays were given at intervals. So we were informed
Pros: "Amazing crew, very nice and helpful."
Pros: "The staff was amazing"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Everything, perfect flight"
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "The trip was horrible we have to sit separately three places."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "The flight attendants were amazing."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Cons: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Pros: "Everything was amazing. Best flight I've ever been on!"
Pros: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Cons: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
Cons: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Pros: "Nothing, weren’t even allowed on the plane."
Cons: "Should have let me on the plane."
Pros: "The crew was nice"
Cons: "Better food and cooked throughly and better seat and more blankets."
Pros: "Very personable and always a smile."
Cons: "Best business I have the pleasure of enjoying."
Pros: "Everything I saw a younger girl in the bad room passed out the crow help her a lot"
Cons: "Excellent service"
Pros: "My mom was very happy with food and specially the open seats."
Pros: "Service on the plan was excellent. Food was delicious"
Pros: "Leg space was better"
Cons: "Long line for boarding .its a big flight so you have to add more restrooms"
Pros: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Cons: "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
Pros: "Leg room and friendly staff"
Cons: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Pros: "Smooth boarding and take off on time"
Cons: "Food could be better"
Pros: "Everything during the flight was lovely"
Cons: "But what I really didn’t like was the service they provided at the checking desk in LAX, the staff was a kind of unfriendly. In my opinion they should provide an excellent customer service, but everything I noticed there was unsatisfactory, I love to fly with Emirates but such things will make everyone disappointed."
Pros: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Cons: "Super delayed !! Delayed time is longer than flying time. What the heck !!"
Pros: "Staff is very good. Always smile on face."
Pros: "Smooth ride. Great food."
Cons: "Slow boarding started later than expected"
Pros: "My first and hopefully not last flight on one of the world's best airlines."
Pros: "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
Cons: "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."
Pros: "Food was good and not over salted like most airplane foods"
Cons: "Need more recently released US movies Options are so few Not enough African movie either"
Pros: "Professional and courteous behaviour"
Cons: "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
Pros: "Seating Services Entertainment"
Pros: "None was satisfying"
Cons: "Every thing was bad"
Pros: "Loved the ride on the 380. Great service and crew."
Cons: "Smalller cans for drinks. Need more free internet."
Cons: "The crew was too tough was us not to hit helpful at all ."
Pros: "Fantastic flight from start to finish lax to dubai. I was offered upgrade to business class from economy for $1000 USD which was well worth the cost as the 15 1/2 flight can be tough in economy. The a380 is smooth, much more quiet and is pressurized to lower altitude than most planes so you do get off feeling more refreshed. Service and food were good and the inflight entertainment is first class with hundreds of movies on demand."
Cons: "Took 50min after deboarding for luggage to arrive at baggage claim but I'm told that's not the usual and emirates staff were there to apologize and let us know of the unusual delay."
Pros: "Nothing special"
Cons: "Staff wasn't the friendliest. Waiting times on Dubai airport is way too long, the airport staff was rude, and not helpful at all. Unwilling to speak English. Can learn a lot from KLM. This was my first time flying with Emirates, will be the last."
Pros: "Very good service I love it"
Pros: "Comfortable seats, wide space between raws, smooth takeoff and landing, friendly Crew, good food, crew offered great service, from time to time offer drink and appetizers. We have come such a long distance comfort and fun."
Pros: "The new A380 flight is very comfortable. The leg room even in economy was great."
Cons: "The in flight crew service was absolutely terrible. I was shocked to receive this kind of service by Emirates. I did not receive any assistance by the crew members even after pressing the call button and waiting for over 20 mins. Finally I had to get up and help myself. This was not just once but twice in a single flight. One of the stewards serving my area seemed very curt. The food was also terrible. My chicken dish was cold and very dry. Even the side bread was like a rock. The coffee that was served after the meal was cold. This kind of service is unacceptable on a 16hr trans Atlantic flight. Overall very disappointed with Emirates."
Pros: "Relaxing on time flight.."
Cons: "Food was bad... Before it used to be really good..."
Pros: "Flight staff good attitude, condition of airplane"
Cons: "On the 15 hour flight Dubai to LAX, Only one hot meal was served, plus later, a sandwich. I'm a thin girl and barely found the food sufficient - imagine the men!"
Pros: "Very nice service"
Cons: "Food came before alcohol :)"
Pros: "Satisfactory in all respect"
Pros: "Organized and quick boarding process, excellent service overall."
Cons: "Crew was pathetic with no compassion towards customer."
Pros: "That i landed"
Cons: "No snack and a drink when you get on the plane. Straight to lunch and the food is less than mediocre. I asked for water several times and never got it. The seats are extremely uncomfortable. The head rest is supposed to help but really you just end up sitting awkwardly with back spasms."
Cons: "Had to run across Dubai airport to make my connection. Nobody at the gate to direct passengers to their short connections under 20 mins. Horrible experience. A person without the ability to run at full clip would not have made the connection. This was an international flight from Los Angeles - Bags did not make the connection either and had to wait two days for them. If you issue tickets with short connection times, it is your responsibility to make sure passengers will have adequate time to make it to their next gate. Or airline should provide some assistance to these passengers. Making them run is unacceptable."
Cons: "Layover time at the airport"
Pros: "Seats were large and comfortable. Lots of entertainment options."
Cons: "They did not have the vegetarian meal that we had pre-booked, so they gave us an extra breakfast meal, which tasted bad and meant that we had the same meal twice (for dinner and breakfast). Additionally, our row (in the back of the plane) felt rather crammed in, and most of the overhead baggage space was taken up by blankets."
Pros: "The plane looked nice and was clean, entertainment, food is only so-so."
Cons: "Seats were too stiff (hard). Can't use my personal headphones because it doesn't support it (single plug). Food was so-so (generic and poor). Bathrooms were a mess."
Pros: "Pilot was good flying"
Cons: "Hospitality Food Serving I recommend to change the staff They are not serving as per ordered meal When asked for water no response till 1 hour Light indicated for assistance never bothered"
My experience with Turkish airlines has very disappointing. The crew members were not polite during the flight, I had kindly requested for a cup of water, three times! But I had not received a single cup, I will not be flying Turkish airlines again.
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Pros: "Business class was actually economy class."
Cons: "Real business class"
Cons: "I've been traveling for quite some time but it's the first time that I've got sandwiches inboard from start to end on a 16 hours flight. Turkish airlines what were you thinking about? Feeding people sandwiches and water during an 11 hours flight from Miami to Istanbul, are you guys serious?"
Cons: "No coffee no tea. Disgusting."
Pros: "it good but the food should be better"
Cons: "don’t know"
Pros: "Turkish airlines is reaaly good"
Cons: "No options to change booking and the one given was absorbant pricing"
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Cons: "I am always having seating issues flaying on Turkush Air . MOs of my flight my seats are next to bathrooms. I asked to be moved. Luckily there was a seat available. This is just too many times. I wanted to get Turkish Air credit card. After my experience with last flight I am RE consider this. regards IHarel."
Pros: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"
Cons: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Pros: "Friendly and helpful staff, clean."
Cons: "The flight was extremely hot the whole time. it was very uncomfortable."
Cons: "Had to wait an hour in line at SFO to check in for Flight . Online check in was hard because there was a need for redress code ?"
Pros: "The crew was great. Everyone was courteous and professional (wish the same could be said of my fellow passengers)."
Cons: "I'm never quite comfortable in the small spaces on airplanes. Maybe someday I'll make enough money to sit business class and not be crammed into a chair."
Cons: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."
Pros: "The service was nice and courteous"
Cons: "The seats were extremely uncomfortable.I have traveled business class in other airlines for same price and their comfort level surpasses Turkish airlines by a huge margin."
Pros: "Pretty comfy flight"
Cons: "The screens didn't work to watch movie or to see the flight time and distance"
Pros: "Entertainment options good"
Pros: "I like the service and caring help of onboard staff of THY"
Cons: "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"
Pros: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Cons: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
Pros: "On time departure and landing"
Cons: "My mother was not provided with wheelchair at the Istanbul airport"
Pros: "Crew in both flights were friendly. The service boarding etc was great. Flight was very turbulent."
Cons: "Passenger next to me wanted water constantly. The passenger on left of me constantly wanted wine. One got very little attention while the other treated like royalty. Unfortunately the African passenger who wanted water went thirsty a lot."
Pros: "All of it with the worst service in the world"
Pros: "Quality of Service"
Pros: "short flight and actually given a light meal. That doesn't happen much anymore. Again, very courteous and helpful attendants."
Pros: "(see above)"
Cons: "(see above)"
Pros: "The crew was good and courteous. The food was pretty good.great entertainment options."
Cons: "Could not access the wifi."
Cons: "Flight attendants need to be friendly ."
Pros: "Great short flight and we even received a meal as well as free headphones."
Pros: "upon checkin I received a seat w extra legroom for both flights"
Pros: "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
Cons: "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"
Cons: "Signage at IST for transit should be better to explain security and passport requirements"
Cons: "I wa in the restroom and the attendant opened the door on my while I"
Pros: "Average good service, food"
Cons: "Entertainment. Poor movie choice, headphones not good"
Pros: "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
Pros: "I loved the free tour of Istanbul that Turkish Airlines offers for thsoe who have long layovers there. The flight attendants were constantly walking through the aisles to hand out food, beverages, and other amenities. Very good movie selection. Turkish Airlines is my new favorite airline!"
Pros: "that its only 1 hour 45 min."
Cons: "tired cabin crew. terrible wet sndwich. very disssapointing specially when they knew it's a night flight that most of the people coming from connections of 10 hours!! Seats need improvement. terrible entertainment which made the people and specially the kids more boring.. and.. we had a delay of almost 1 hour!!"
Pros: "Great service. On time. Friendly personnel."
Pros: "The food was good"
Cons: "The entertainment system did not work at all and I had to ask for a pillow and/or blanket several times, after over half an hour for someone to respond the first time."
Pros: "Food was tasty and diverse"
Cons: "The entertainment system on the flight did not work."
Pros: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
Pros: "The service"
Cons: "I honestly think the flight it self was a good experience for me y really don't have any negative thing to say about the airline"
Pros: "Everything from check-in to coming back home was great. The most friendly crew, clean cabin and lavatories. The food was excellent and plenty. The best part was that I could check in 2 luggages per person in addition to the carry-on!!! Yes 2 pieces! Can't forget the little pouch they give you with slippers, socks, tooth brush kit, ear plugs, and the sleep mask for your eyes. By industry standard, the head phones are better than most other. You feel like a first class traveller in economy when you compare to a similar booking with other european airlines."
Cons: "Because of the fact that they are a part of star alliance I thought that we would be stacked like economy cargo as done with lufthansa, swiss, sas, austrian etc., but turkish airlines completely lives up to and is the star in that alliance, something their partners can learn from."
Pros: "The flight was good. The boarding was appalling."
Cons: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Pros: "Excellent service. Food was great too!"
Everything was great thanks
Cons: "The fees for the sporting bag was out of control expensive"
Cons: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Pros: "The crew was so friendly"
Pros: "Plane was clean. Staff helpful"
Cons: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Cons: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Cons: "The crew dropped the bottle to the head of my son."
Cons: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Pros: "Service, yr air hostesses are so polite."
Cons: "Food was too little for dinner and breakfast both"
Pros: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Pros: "From start to finish there were no hiccups. It was a pleasant journey."
Pros: "Everything was awesome best flight i had in my life."
Cons: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Pros: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Cons: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Cons: "Difficulty getting to flight"
Pros: "The personal service, the meals and the accommodations - wonderful!"
Cons: "muffin for breakfast ?"
Pros: "The flight was comfortable and very timely."
Cons: "Very little leg room."
Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pros: "Great airline, everything on time,exelent service, great staff, good food"
Cons: "Everything was fine"
Pros: "Flt was great - service was great"
Pros: "Crew was courteous"
Cons: "No information on delay given until boarded."
Pros: "Flight was good and everything worked out perfectly."
Pros: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Cons: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Cons: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Pros: "Got to destination safe and sound and was thankful for that!"
Cons: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Cons: "The flight was delayed but due to efforts of the pilot we were on time!"
Pros: "they asked me if I wanted an upgrade to business class - nice"
Cons: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Pros: "On time, smooth flight."
Cons: "Boarding area cramped, all classes and rows boarded at same time."
Pros: "Plenty of leg room in economy. Will fly again."
Pros: "Flight crew was pleasant, calm, and efficient."
Pros: "Good movie selection on flight"
Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Pros: "food was fine"
Cons: "to small seats"
Pros: "Nothing special - nice crew"
Pros: "Service was spectacular. The United crew was awesome."
Pros: "Everything seemed all right"
Pros: "The plane was comfortable and the crew was very nice."
Cons: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Pros: "The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home."
Cons: "There was nothing I didn't like"
Cons: "Seat was small and narrowed with no leg room at all Worst I've ever seen"
Pros: "Crew was nice, plane was new and clean, flight was safe with no issues"
Cons: "Plane was so small, I had a feeling I was on a low cost carrier in Europe. Even carry on couldn't fit above in the bins. This is very disappointing for an airline that used to be great. That plane was like the bottom level of the Titanic where people were squizzed in. Upon arrival in Vienna getting off the plane we had to take the stairs and the bus to the terminal - that's how small the plane was. Just awful."
Pros: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."
Cons: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."
Pros: "Great plane good price for plane ticket."
Pros: "Everything was very good with an exception of being very tight space wise"
Cons: "no leg room, tight rows"
Pros: "The staff were kind"
Cons: "The seat was worn down and very uncomfortable. The screen was super tiny and terrible quality. Everything was caked in old dirt"
Cabin crew was terrific, even though they didn't come through the aisles enough between meal service to offer water or drinks. The quantity of video entertainment available was great, but the video screen was not good quality. Food served was sub-par for international business class. Absolutely no snacks were available between meal services, so i suggest bringing something in your carry-on. Most other airlines have some snacks such as small sandwiches, cookies, candy, fruit, or chips available for pickup at the gallery areas on intercontinental flights in business class.
Pros: "Place was clean; crew was nice and attentive"
Cons: "Seats are small and uncomfortable for long haul flights"
Cons: "Everything was super. Really"
Pros: "The seats were very comfortable"
Cons: "The entertainment"
Cons: "I was charged $60.00 for luggage"
Pros: "The confort and quality of Lufthansa is excellent!"
Pros: "Crew was really wonderful"
Cons: "Seats were not comfortable and the food was terrible"
Pros: "The bus was one of the most comfortable international flights I have ever been on."
Cons: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Cons: "Our luggage did not arrive at our destination!!!!"
Pros: "Not much compare to other airlines"
Pros: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Cons: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Cons: "Female flight attendant was rude and unprofessional."
Pros: "Service. Crew genuinely cared about passengers.Well done."
Pros: "Excellent service!!!"
Cons: "Really nothing negative to share... just a little uncomfortable in economy class."
Pros: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Cons: "Never given a choice on food like others. It was just given to me."
Pros: "Good selection of movies"
Cons: "The food was soggy and not the greatest"
Pros: "Food was good. The flight left on time. There were so many movie options."
Cons: "There were a few crew members who clearly shouldn't be working in a customer service industry. I understand it's not an easy job but many other crew members were quite bubbly and kind."
Pros: "Comfortable, great food, good selection of entertainment"
Cons: "The staff tried to helpful but lost at times"
Pros: "Great Service from the crew!"
Pros: "New aircraft, clean, comfortable"
Cons: "On time"
Pros: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."
Pros: "Service on board was good."
Cons: "The walk to the connecting flight was too long and took a lot of time."
Cons: "In economy class, seats are packed tight"
Pros: "Great price, great airlines, easy flight....I few LAX to Geneva."
Cons: "Boarding process was longer than expected. Seat assigment from check in was not honored at the gate. FA asked me to switch seat only to favor passenger from Germany."
Pros: "I liked how smooth the boarding was handled. The flight attendants where polite and helpful. A very comfortable flight."
Cons: "No complaints"
Pros: "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken."
Pros: "Not a thing"
Cons: "Bad seats in premium economy. Rude staff."
Cons: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Pros: "The food and service"
Cons: "I don't have my luggage yet!"
Pros: "The crew were very polite."
Cons: "Food could definitely improve, and so could the entertainment systems."
Cons: "The kosher food was terrible!!!!"
Cons: "Flight delay for over an hour with United"
Pros: "Kostenlose Wein, Weinbrand usw. Und Sendungen von Bundeliga. The flight attendants were also very friendly."
Cons: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Pros: "The service was great. Attendants were friendly and helpful."
Cons: "The seats in Business class could be more comfortable. The padding in the seats was very hard"
Pros: "Entertainment, comfort"
Cons: "Food was not good. Too salty."
Cons: "The most unpleasant flight attendants we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their training."
Pros: "The flight itself was great... A bit of turbulence, but otherwise quite comfortable. Crew and captain were excellent."
Cons: "The plane arrived 2 hours late, causing me to miss a train from Marseille to Nîmes, and costing me money for an extra night's hotel that I hadn't planned (Marseille), plus wasting money for the night at the hotel that I HAD planned (Nîmes), plus the cost of having to purchase an additional train ticket for the following morning. The $7 voucher at the airport was nice, but honestly doesn't come close to making up for the cost and inconvenience."
Pros: "The flight attendants were very friendly and welcoming and eager to help. The flight was comfortable and had nice accommodations."
Cons: "The breakfast meal was a little different."
Cons: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pros: "This flight was 11 hours and I could have lasted another 2 or so hours."
Cons: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Pros: "The service was good. The food was average. I liked the complimentary wine."
Cons: "They lost my bag. Huge problem."
Cons: "Couldn't checkin online. Had to wait in line for over an hour."
Pros: "Excellent :) Thank you."
Pros: "The A-380 Airbus is worth the whole trip. What an aircraft! Next trip , I will look for this plane when booking. Servive on Lufthansa - great and the staff is so cheerful and helpful."