the building was beautiful. The staff were very helpful and charming. We ate in the restaurant in the evening and the food was excellent
Our room. We unfortunately were given room number 7, which was dark as it overlooked a cliff face at the back of the hotel. I feel we should have been made aware of this as I would have then changed our holiday dates. The room should have carried a greater discount as it was quite depressing.
Very comfortable hotel, well situated.
We had awful wine with our gourmet meal - screwtop so not corked, but virtually undrinkable - shouldn't happen in a reputable hotel (or at their prices).
We like the quiet and secluded location of the hotel close to the bay at St Rozel. The hotel is clean and comfortable with excellent rooms; the bathrooms are well supplied as are tea and coffee making facilities along with a supply of fresh fruit. The staff are polite and attentive and clearly know exactly how to look after their guests. This is our second visit and won't be the last
Er, none that I can think of apart from the rate at which we put on weight as a result of the excellent food available.
Very good staff, very good food, very great stay
The taps wasn't mixed taps and it was difficult to find water neither burning nor frozen
Nothing was to much trouble for any of the staff - they were excellent. It is a lovely old Victorian house with excellent rooms but not much of a view (apart from beautiful trees) as it is in a rift valley. But it has peace and quiet in abundance, and this is what we went for. It is also well situated to get to any part of the island but you do need a car.
Because it is a Victorian house, the rooms and bathrooms are a good size but there are lots of stairs (26 from the car park up to the hotel and 21 from reception to our room). I found it very difficult at times because I have limited mobility. There is no lift to help move luggage or to help with stairs. Also, the shower in our bathroom had a fixed screen which, with artificial knees and hips and therefore difficulty in bending them beyond 90 degrees, caused me a problem. There was little room to get in and out of the bath to shower. We had a lovely time but I would have enjoyed feeling a little cleaner!!
Friendly staff and good quality food.
Fussy wine service - didn't leave bottle so you could serve yourself but then failed to top up glasses.
great service, nothing too much trouble
friendly staff lovely setting
lack of lift
Friendly, very comfortable, excellent food and service.
beautiful old house in quiet fishing village