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As I remember my last BA flight - mediocre at best. Uncomfortable with poor and minimal food and drinks. Screen broke shortly into flight so didn’t have access to entertainment either.

They gave away my business class seat. No explanation and no apology. Told me I had to take the downgrade if I wanted to get to India. Then no WiFi for 10 hours. Just ridiculous. We should not work with this company at Deloitte. They don’t know how to run a business.

ok. It's a short flight and it was delayed, hence the ok rating.

Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you

Wonderful. It seemed so quick and the view of Mt Hood was really good.

Work being done at DIA made it difficult to find BA desk.

The airplane was refreshingly silent in flight than Airbuses, landing was very soft and secure. Food was also warm and light , not a big fan of curry though. Staff was polite, discrete, professional and helpful.

I was booked in Premium Economy and never given a chance to choose to purchase my own seat. Ended up with a middle seat, which was very difficult for me. The airline then left my bag in London so when I arrived in Instanbul it was not there. They delivered it to me the next day but many valuable items had been stolen. I've been flying with BA for years and this was the first time I had such a bizarre and bad experience with them.

Flight on time and priority boarding worked. I travelled economy although business was available as no flights are cheap these days and at least with BA loyalty card I get a baggage allowance for nothing. That made the flight comparable or even cheaper than the ‘budget’ alternative. As for catering and entertainment - not on a BA short haul economy ! At least we were offered biscuits and water! Catering for economy short haul has been reduced to the minimum - no tea or coffee or other drinks than water (from a large bottle with a paper cup on offer). They will say this is better for the environment, which it is, but proper waste management is still needed for empty packets etc. so actually it’s a money saver.

Late again. 3 out of 4 late. One cancelled flight and one lost bag.