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Late lights, lost baggage and cramped seats. Did not feel that lost baggage was a priority. Communication was slow and often unclear.

Boarding was seamless, crew were great. Less disruptions on the night flight would have improved the experience and turning off lights earlier.

My bags were lost. I waited in a line for 5 hours after I landed and got no resolution to the issue.

Easily one of the best flights I’ve ever taken. Worth it to upgrade slightly. Crew was phenomenal. Just wish the man sat next to me kept his shoes on. There should be a rule about that. But I wish I could take every flight with BA.

A/C temp. was way too cold during the flight.

Flight was extremely delayed and they didn’t feed us for a 4 hour delay

Plane took off 90 mins late, on board entertainment was not working, cabin crew was not frequent.

OK. Needed more information on baggage details with different airlines and airport baggage pickup Also, it appeared they offered free WiFi on their info publications but none did.

Flight on time and priority boarding worked. I travelled economy although business was available as no flights are cheap these days and at least with BA loyalty card I get a baggage allowance for nothing. That made the flight comparable or even cheaper than the ‘budget’ alternative. As for catering and entertainment - not on a BA short haul economy ! At least we were offered biscuits and water! Catering for economy short haul has been reduced to the minimum - no tea or coffee or other drinks than water (from a large bottle with a paper cup on offer). They will say this is better for the environment, which it is, but proper waste management is still needed for empty packets etc. so actually it’s a money saver.

Late again. 3 out of 4 late. One cancelled flight and one lost bag.