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The room and the staff. Construction late morning after arrival in hallways. It was very loud and no warning.
Loved the oceanfront suite, great view, full kitchen(not used though),room comfortable, balcony with fabulous sunsets, chairs and lounger, 2tv's, Staff very nice and helpful. Sent us champaign for our second honeymoon. Tiki bar very friendly, great view of sunsets. Will go again.
The proximity to the beach Staff is pleasant Tiki Bar No music after 8pm on Friday night or after 5pm on Saturday Outrigger really needs a bigger pool or a second one
The Tiki Bar was incredible, all made possible by the bartenders...Kimberly, Jim and Kevin. They were a blast! The patio was a great place to group up and re-live memories.
Nice weather and location The ice machines location
Location Was never informed that there was construction going on right next to our room. They claimed they sent an email out to everyone, which I never got, yet I was even there in person a couple weeks prior to our stay to upgrade our room and at that time there was no construction going on and was never told there would be. We have a 3mo. that kept being woken up with all the noise. No cable the fist night. No internet the entire stay until the couple of hours the last day. Was told it was an island wide problem, yet the resort next door had working internet during the time they did not??? The toilet wouldn't flush unless you held the handle down for 30 sec. There were ants all over the kitchen. When I notified the staff about all these issues, rather than providing good customer service I was treated like, "oh well, nothing we can do about it" and got the feeling like I was being treated without respect because I booked through a deal site and not directly as if that didn't make me a true guest. Not once did any of them even apologize for the conditions. I would definitely not recommend this place to anyone. Ever!
Our stay at the Pink Shell was top notch. Wonderful staff, great rooms and good value. We have a young family and stayed in the Captiva Villas, perfect set-up. Will be coming back in the future!
Loved, loved this location. The resort was top notch. I loved the oceanfront villa's. The one we stayed in was 1 bedroom, with full kitchen, washer/dryer. The breakfast buffet at Jack's was including each morning. Wonderful assortment of all breakfast items. Beach chairs and umbrella were definitely a plus! They had activities going on during the day (although we did not partake) we were there just to relax. The walk into the pier and downtown area was not too far. Maybe about 15 minutes on the beach. Beautiful sunsets, great accommodations overall! The coffee ~ was a bit bitter tasting. Otherwise top notch!
The staff was the friendliest and most professional across the board. Private loud company party at the pool.
The location, on the beach, plus the type of room that we could get, a 2 bedroom, 2 bath apt. with a very nice screened in porch, are great. The main pool area, with it's pool side bar, a lot of lounges and the waterfall in the pool, were new since the last time we stayed here and they are great. And the whole places is clean and neat.
location, sea, nature
Everthing about the hotel. was great. i want to take the mattress home with me it was cloudy
The location is perfect. It's nice that the umbrellas and chairs are included. The three pools were nice, too, so that families, children, and adults can have their own space. Neil, a security guard there, was extremely personable. They let you stay after check-out to enjoy the amenities which is great! The main lobby is beautiful. I loved the giant checker board and the fact that there was an arcade. The room was pretty expensive for what it was. The patio and view was great and the kitchen for extended stays is nice, too. But for a one night stay, it was pretty pricey. Not to mention that there were 3 of us, so we had to pay $17 for one breakfast (which was a great buffet, but our third person should have been included, especially for what we paid for the room). It was a little confusing navigating the 3 different buildings, especially when first arriving and parking. I wish there were some pool toys available, but it seemed like they tried to charge you for everything they could.
Bar outside watching sunset
My mother and step father booked a vacation here and we drove down from St Petersburg to see them. We only stayed at the resort for 2 days/1 night. We had a wonderful time and the resort was amazing. The room was clean, comfortable and very inviting. The staff was very friendly, and attentive. I have worked in the hospitality industry as a security manager for several years and I was extremely impressed with the pink shell. I will be returning here for another stay in the future.
We had a wonderful time as a couple. Our sweet had 2 balconies overlooking the ocean and we enjoyed sitting on our lanai watching the sunset. Service was excellent! We will definitely be coming back with our little ones! It took a while to get a hold of someone at the reception desk when we had a question. But that was it.
We live 20 minutes away, We wanted a mini Vacation and a place that let us feel like we got away. Great place just to enjoy the Beach, The view and the service Thanks for a very Nice week end!
Rooms were great, views were beautiful, friendly staff! And breakfast was free & very tasty!
The fact that we were on the beach was nice We had ants and knats in our room and that made me certain that I won't be returning.
Great location right on the beach.Spacious clean comfortable well equipped room. A bit down market for my taste, but good value for money.
Love the view from the room.The room was a good size. The music from the live band going on till 2:00 am. The service in the resturants was very poor and unorganized
Infested with all different kinds of bugs
I liked that all rooms faced oceanside. Enjoyed sitting on the balcony and seeing a beautiful view. Easy access to the beach and pool. Also liked that there was a couple of eating places in the hotel. Thought the hotel need some updating. Cracked tiles on the floor and our doors to the balcony were so hard to open and close.
View of the water and the beach. Room was fairly large. Very. Noisy all night long - loud music played until midnight. Room next store had people talking very loud until 3:30 am. Could not sleep at all.
Music to loud late at night. I don't mind the music but it sucked
I had a good time. I wish the A/C was colder but other than that good view, the staff was very pleasant. Love the roof top restaurant. I would recommend to friends and I will be there again.
My husband and I were in the area for the weekend. Good location for us. Also liked that there was a free breakfast and Wi-fi. We'd stay again. We requested a quiet room. We didn't exactly get one. They put us at the end of a hall where there is door to the outside. It banged until quite late with guests going in and out. Thank God for earplugs!
Breakfast was good, staff polite Room was very hot. Very uncomfortable entire time.
We passed 4 or 5 times to find the hotel, it was difficult to spot it. They told us that they were not allowed to put a sign on the road. AC was right beside the bed and it was very noisy. No fan in a bathroom which was unusual in a hotel.
Clean. Friendly staff. Perfect location. Close to pier and restaurants. Right on the beach! Nothing!
Waterfront, All Rooms have beach view. Great location. Walking distance from the peer and all restaurants. No room service for food. Although the chairs and umbrellas on the beach are rented by another company different that the hotel I think the hotel should encourage the rental company to update the wooden chairs that they have to offer. They are really old and very small.
My family and I loved everything about this hotel. Great location, clean, yummy continental breakfast, and you can't beat the ocean views from every room. We DEFINITELY plan on returning. Our only disappointment was leaving.
Tiki bar and swimming pools We had a two bedroom suite that was facing the tiki bar. Unfortunately for us, they stay open until 2 AM which made sleep difficult and there was a rowdy crowd nearby that was very noisy outside our room. I would not recommend this place unless you're looking to party all night. Perhaps if we had been in a different area things would have better.
Close to everything Mattresses infested with bugs. Was told they were termites and no other rooms were available. After sleeping 2 nights in that room we have bites all over us. Manager gave us a $25 gift card for my children and I to use at the tiki bar. Finally moved to an upgraded room and only comped for one night. The upgraded room had roaches. This is also not a very family oriented hotel. The locals like to hang out at this tiki bar. Very loud all day and all night. Hotel staff also leaves every night at 11pm.
Very nice old Florida atmosphere with a great tiki bar. The rooms were large and the king bed was very comfortable. The furniture a bit dated but nice, clean and neat. On May 17th, a not so well-traveled person, said the price was too high for off season. We stayed there the evening of June 23 and I thought the price was very reasonable for this type of property and the location.
The Light House is prime spot to Everything. Walking distance to everything that you need to get to. Would Highly recommend, Good Fun People all around!!! That I had to leave.
Everything was right there Parking
The complete staff was pleasant to talk to from property worker to the maids. and had great time talking with the bar staff Rodney, Shelly, Pam, and Dave love all them planning on returning next year and hope I can talk my staff to join me. Thank you for a great week
The location is great, very convenient for restaurants, bars, gift stores and the beach (or bay). Our room was clean, and the staff was friendly. We ate at the resort a couple of times, and the food was good. The breakfast burrito was excellent, and I appreciate how the chef/cook presented it. If it would have been served with fresh pico and guacamole instead of store bought salsa, I'd have been comfortable paying $2+ more for it (and it would have been a better overall experience). The room was very small, which should be noted, but that was completely fine with us. If you plan to hang out in your room, you may see if they have a bigger space available, as the only seating is the bed and two rather uncomfortable bar stools. The grounds are absolutely stunning, with more plant-life than you can even take in. We kept getting turned around/lost in the resort, because it was so densely landscaped and beautiful. When we pulled up the woman working the counter was smoking on the front step and hanging out with her family. It was Father's day, so I get it, but it's still not professional (she was very nice and attentive when we walked up). The Tiki Bar is a cool concept, and we've actually been going there for years. It feels a bit run-down and dirty. There are WAY too many TV's in it, which detract from what a Tiki Bar is IMO. The TV's also had little dirty signs on them that said "NFL Game"....it was June. These signs looked like they were supposed to be changed daily/hourly depending on what was actually on said TV, but they had obviously not been changed in some time. I'm assuming they have gone after the sports bar angle to attract more business during football season, but it sure takes away from the tropical feel.
Everything! Clean rooms great location great staff! Nothing
It hadbeverything and more u needed to stay Loved it all
The location is great and you really couldn't beat the very cheap price. The room was so-so in terms of cleanliness--little things like the old coffee not having been cleaned out of the pot. Actually, the entire stay could have been much more pleasant if the hotel would have met even one of our requests--little things, like checking in at 2:30 instead of 3 or meeting our request for 2 beds or a king (we ended up with a queen). We were also immediately next to the bar, which made it quite loud.
The king sized bed was very comfortable and it was a short walk to the beach. The tiki bar was convenient too. The door handle was loose and so was a screw on the lock.
The beds were unbelievable! Wish we had one like it at home. The rooms were very clean the entire stay, beautiful location. Convenient gas station and shOppenheimer plaza within walking distance. Will come back!!
Location and beach Palmetto bugs were able to come right in with gap in the door.
Not much We got stuck in a poolside/barside room with a band that had a sound system that was more appropriate for Yankee Stadium. We were told that they would quit by 8:00 PM. The desk clerk who tod us this lied - the band finally stopped a bit after 9:00, and only then because it started to rain on them. It was deafening inside our room, which we had booked for one night to celebrate our 44th anniversary. We would never go there again.
We will be back! Love the location and convenience. Service at the restaurant can and should be improved.
This hotel is an older three story rooms around a pool design. It is about six miles south of the entrance to Ft. Myers Beach. This keeps you away from busiest part of Fort Myers Beach and close to southern attractions including Lovers Key State Park. This hotel includes a Pinchers Crab Shack with both indoor seating and a very nice open-air Tiki Bar right by the pool. The draft beer selection in the Tiki Bar was very limited and during my stay only included two choices: Yuengling and Miller Lite. A broader variety and draft craft beer choices would add to the attraction.
Location and amenities
We were steps away from beach and pool! We loved the tiki bar and live band! Fun atmosphere! the BED! It looked comfy but was hard as a rock! We would have stayed another night except the bed was very uncomfortable! Also, room was rather small for a hotel!
We enjoyed walking along the sandy beach,Then relaxing for a meal at the tiki. The next morning we enjoyed a great breakfast in the restaurant. The pool was fun, also enjoyed the exercise room. rained while we were down there in florida, not the wyndham's fault, We enjoyed our stay at the Wyndham. although they were doing some kind of construction at the hotel, they were all very nice.
Food was very good. Room was nice - nothing too fancy, but well kept.
proximity to the beach Inside the room was fine. Look of the building -- it looks old and not different than any cheap motel. Front desk attendant - Not friendly, not welcoming. Beach front - there was stagnant water between hotel and the beach, which produced a very bad odour.
access to beach. No hot water one night, staff unfriendly, not enough parking, feels like a low-end beach motel.
The hotel is away from all the bustle of the "main drag" on Estero Island, and relatively quiet. Clean, comfortable room with a great view of the Gulf. The staff was very friendly and helpful with questions I had about good restaurants, etc. Elevator in my building, good since I was on the top floor. Pool closed at dusk; would have liked it to be open until later as it would have been nice to have been able to relax poolside in the evenings. Stove top in the room but no oven, no breakfast or even coffee provided in the mornings.
Large rooms and balconies, separate pools for adults and children. Water sports. Pool didn't open until about 9. Far from the action but I appreciated that so no bar noise.
Location Beautiful beach Room had some bugs in bathroom and kitchen areas Prices a little high for quality and size
time of relaxing and fun for the whole family some of the hotel staff is not really what you expect, a little rude and did not care about guests
My room had a great view, and I was close to the beach. I had lots of room to spread out and even invite friends over. The ac in my living room didn't work at all, so that room was very hot. Both ac units were SO noisy! The rooms felt clammy. I wish there had been an onsite place to eat breakfast, but there were places nearby. It's just that the construction made it tough to get to places easily. One of the pools was not available, so we we couldn't find chairs near the operating pool.
I liked the proximity to the pier and Times Square. It was a short walk to restaurants and shops but far enough away from the crowds at the pier to make it family friendly.
Very relaxing stay. Nice Room and service. Employees were very courteous to us. Easy access to beach. Just couldn't stay longer.
the location was superb, the staff was very friendly and helpfull. The appartments are very well equipped and the pool is extremely nice. Maybe a little safe would be great in the room. The AC should be placed in the livingroom instead of the bedroom.
Very nice location and relaxed enviroment
This motel is a real value if you want to stay directly on the beach. The older south wing units are large, clean, and comfortable with a perfectly functional kitchen and a wall of windows overlooking the two pools and the beach view/sunset. Carpeted floors are the only negative we could find. The updated north wing units have more desirable tile floors and a separate bedroom, but you pay the price. It's a nice and easy walk to tennis at Bay Oaks Park, or up to the Times Square area of Fort Myers Beach..."Should we walk the beach or the street?"
great location to beach and pool since we were on the ground level we had no way to dry beach towels and bathing suits.
Nice hotel at great location directly at the beach! Two pools to swim with free towels provided. We stayed for 3 nights in the newly renovated North Wing. The dolfins in the morning and evening are really close to the beach, as where the Stingrays...
This is the second time we stay at the Neptune and we LOVE it! It's very clean and bright in the rooms. Love having all the amenities of home with the living room and kitchen.. They do such a great job cleaning the place every day. The beach is AMAZING and the pools are too. The Plumeria tree was in bloom...what a bonus! Mmmmmm
Convenient walk to the beach, restaurants, and shops. The room was clean and the receptionist was very nice and accommodating to our later afternoon flight departure. Nice having the ground level showers to use when returning from the beach. The early morning food service trucks were slightly annoying.
Clean rooms, friendly staff, excellent location, excellent restaurant, warm pool, etc. we'll go there again.