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Although I did have an booking confirmation, I was forced to change hotel close to this hotel. Just only because of, "We didn't have any room any more...".
Beautiful surroundings and excellent facilities. Very nicely laid out for hiking. Wonderful swimming pool. Friendly staff. One sour individual (male) in the receiption ruined an otherwise excellent rating of staff. The hotel can only wait a few years before an overhall is required. It is beginning to look a bit worn in places.
The hotel is beautifully located in the Frankenwald forest, and Bad Steben offers a fantastic variety of spa, cosmetic and health treatment. Also, there is a system of foot paths that offers the possibility for walks and jogging for all needs. Good food. The fair rating of personnel is because of one person in the reception, who clearly should not be their. She was unfriendly, unhelpful and demonstrated no understanding of service. However, this one person was an exception, all other staff deserved good to excellent rating. The hotel is now 25 years old and the need for refurbishing is getting obvious.
A very nice hotel with friendly staff
Great staff, very helpful. Lovely setting.
Beautyful surroundings, fatastic for hiking and exercising. Pleasant staff and facilities that met expectations at the price level.
The location in Frankenwald is very attractive. Beautiful,calm landscape. When we have ticked off "Golf/Sports" it is because there is a large selection of footpaths around the hotel where you can walk or jog, and the pool facilities are excellent.
The room we stayed in was nice, clean and not too small for three persons. The third bed really was good - the best on our whole trip. The sauna was large, relaxing and very clean. Our room was located on a side where trains pass at a distance of about 150 metres. Because of that one cannot sleep with open windows, because the trains also pass during the night. The breakfast buffet was sufficient, but not greaty sorted. Nothing was replenished and when having breakfast later in the morning the scrambled eggs were on all three mornings old and cold.
Hi-tech hotel! Friendly personnel. We complained when our room was not cleaned, The director intervened and made sure it was tidy later on. The next day it was cleaned used towels taken, but no fresh towels. We just got fed up, we used our own towel. It seems the hotel is on some sort of shoe string budget!!
Value for money No
New clean hotel easy to find while on main road so as a nice atmosphere in the restaurant with a pretty good diner (choice). Still loud enough even if countryside through trailer traffic in the morning.
friendly atmosphere, nice people, good rooms, enjoyable change from all those standard issue business hotels no particular comments
Quiet, friendly, straihj-forward The dinner menu consisted of highly complex made-up suggestions. Not much choice to alter/complement. Very limited choice of side dishes - starch only, no veg, no side salad
Good staff and very good restaurant. Tiny bath-room, very noisy room. My rate is 7 but mainly thanks to the staff and food. If I would evaluate just a room then I would rate 5.
The Hotel was just across from the train station, very convenient for visiting Sonneberg and other towns of South Thueringen. Lauscha is beautiful and famous for glassware. The Hotel was very modern and clean, the buffet breakfast was good, and the staff friendly. It wasn't as easy as I'd hoped to get an evening meal as it had to be booked before 5.30pm each day and I never knew whether I would want it or not as I was meeting up with friends elsewhere. Otherwise: great! Good value, especially for a single.
breakfest, soft cooked eggs information about the HotSpot - this is solely T-Mobile WiFi Hotspot
Everything was perfect. Nice and friendly staff, wonderful room and very clean, excellent breakfast.
Breakfasts and helpfulness of the staff. We did not find the bed very comfortable.
The availability of the staff
Very nice hotel of charactor. Very nice room and bathroom. No lift and we were on the fourth floor.
We traveled with friends and stayed in the area for 3 nights. Mostly used the hotel as a place to sleep but ate several meals there. The food was good and the service was excellent. We arrived after the restaurant and reception were closed but the staff found us food and checked us into the room. But more importantly, treated us as invited guests instead of a nuisance. We recommend this hotel to anyone staying in the area.
Nice little hotel in the centre of the town. Clean and well maintained. Just a few small things: nobody at reception and door locked when we arrived at 2030 but keys were in a key safe but there was no indication when booked. No blind or curtain to keep the daylight out. Lift only to the second floor, third floor access on stairs
close to destination, excellent price/performance, good breakfast rooms was failry small, especially of my collegue
The location near the beautuful town square