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Location, clean Staff was indifferent.
Location was great. Room was nice. Exterior of building is an eye sore. Cleaning staff is very sketchy. After seeing cleaning staff I left the do not disturb sign on my door even when I was gone. Sketchy cleaning staff would invite sketchy friends to the hotel. Seemed really inappropriate and I wondered how management was ok with this. I also felt that bottle water should have been free.
We had a bunch of loud drunk people get to their room which adjoined ours at 2:15am. Very obnoxious people. There is a bar in this hotel. This hotel was definitely way overpriced. They put a $50 charge on your room until you check out. I had to call the hotel to have this removed.
Close to campus We have stayed here before but this time it didn't seem as clean especially at the breakfast bar.
The mini fridge and coffee pot were nice. The bed is extremely uncomfortable, the staff was impatient and rude. My companions and I when going up front to ask a question were told to wait until she was done with her paperwork. There was paint and plaster chipping off the walls. The staff in the bar and grill was okay, the bartender has no clue what shes doing and had to look on her phone to use the internet to look up how to make every drink we ordered, all drinks were insanely strong. Won't be returning.
Good location Attitude of front desk staff and cleanliness.
Nice indoor pool and hottub nice and relaxing after a days drive. Big breakfast included. Could be updated
Clean, friendly and served our purpose. Is not a luxury hotel, but that was not the purpose or expectation.
Staff, layout Pillows
The indoor hot tub was perfect after a day on the road, the breakfast was better then most I have seen. The beds were so comfy I didn't wanna get up. It was so good I stayed on my way east, then again on my return trip a week later. The rooms could use some updating.
A bit pricey but all in all very very clean, very friendly staff at check in and check out. Location was excellent. Good visit. Price is a little too high for a 1 night stay. Other than price, good visit.
The hotel is fairly new. It is clean, quiet and comfortable. The staff was very nice and helpful. There's a bar and restaurant on the ground floor. I would stay here again. The food in the restaurant was expensive and not very good. I ordered pesto pasta with grilled garden vegetables and ciabatta grilled garlic bread. The pasta only had steamed broccoli, no other vegetables and I never saw the garlic bread. My dining companion ordered chicken breast and it was very flat and overcooked. Service was slow.
The staff were friendly Dirty rooms, safety lock had been removed from door, air conditioner broken.
The location was easily accessible, the employees were friendly. The room was comfortable. I had issues with changing the dates of my reservation. After being shuffled back and forth between employees, and back to hotel.com, I had to cancel entirely and start over. Though I had been told the rates were usually comparable, when I made the new reservation, it was quite a bit more expensive. Other hotels equally as nice and slightly better, pricewise, offer a complimentary continental breakfast, which works well for our family. This hotel required that we declare whether we wanted to buy a "breakfast coupon" when making our reservation. This gave the hotel a cheaper, stingy feel. I bought two vouchers, then found out it wasnt even a buffet. After waiting over five minutes without even getting my cup of coffee, I left. $20 down the drain. Even though the room was nice, I will be staying down the road at a place that offers equal amenities and doesnt nickel-and-dime me over breakfast.
Staff was pleasant. Internet really slow on ipad. We had to use our phones. We couldn't believe there was No complementary breakfast at this price point.
Tiny pillows,old sheets that felt rough
I'm not someone who enjoys traveling; I don't like being away from home and its amenities. But when I arrived at the hotel, I was able to check in seamlessly and my dog (who had been on the road with me for 10 hours) was able to help himself to the bowl of treats the hotel keeps at the front desk. It's normally difficult to travel with a dog, but the hotel has a lot of grassy area surrounding it and multiple keycard entrances and exits to make this as easy as possible. My favorite part of the stay though was the staff. They all really seem to work together like family and genuinely want their guests to feel at ease. I had the opportunity to have little conversations with the staff throughout my stay and I was highly impressed with the welcoming nature of everyone. Plus, there is a pool, the hotel is located close to the interstate, restaurants, campus, and sits next-door to Walmart in case you need anything. My room had a refrigerator and microwave, and breakfast is made (it's real food) every morning. I'm not a coffee drinker but I also saw that a variety of coffees and teas are available in the lobby throughout the day. My room was clean with comfortable linens and well-stocked with towels. I had a wonderful stay, for my needs, so it's hard to pick at downsides to the hotel. In my opinion, there isn't much else the hotel could have provided to make my stay more comfortable... outside of softer toilet paper. There was a notice in the lobby apologizing for a mess due to renovations, but I didn't notice any noise or mess during my stay (which included both weekdays and weekend days).
Our stay at this hotel was very rewarding. The staff was very friendly. Room was nice. We choose this hotel for the outdoor pool for children 6 & 11. It is on the small size but just right for the kids. Pool and area was clean and had a professional size cooker. Would recommend this hotel for the value. Walking distant to restaurants. Didn't realize the hair dryer was at the desk until we checked out. If you need a iron and ironing board they are at the desk too..
Outstanding staff and customer service.
We truly enjoyed the hot tub/sauna! We were there in Stillwater, OK for a 9 hour/22 mile walk for the 22 Veterans who commit suicide every day. Afterwards, it was nice to unwind and soak our sore muscles in the sauna.
it was the only thing available that weekend way overpriced for a simple hotel in Stillwater Oklahoma. they were the last available hotel so I guess they can name your price
The breakfast that was included in our price was very good. There were lots of great choices of breakfast foods, fruits, pastries etc... The staff was very friendly and very accomodating. They all made us feel very welcomed. Loved the stay and when visiting Stillwater again, I will plan to stay there if there are rooms available. I also loved the location. Easy access to everything. There is nothing I did not like about the Fairfield Inn.
They went out of their way to assist us at all time to ensure our stay was a good. Above and beyond the normal need of Staff, and Owner they make our stay very happy and comfortable one. Thank you so much The bathrooms to small for the use of a handicap person and their attendant to assist them in.
everything ok nothing