Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.5 "Excellent pool."
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9.5 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 9.8 "98%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 9.2 "Easily accessible by car , said 92%." 10.0 "Near to public transport , according to 100%." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.8 "Great service."9.7 "97% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 7.9 "79% thought theservice was very professional ." 8.2 "Lovely bar service , according to 82%." -
7.9 "Good breakfast."
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7.3 "High comfort."8.7 "87% thought
rooms were spacious ." 8.1 "81% thought it waspleasantly quiet ." 9.0 "90% liked thebig bathroom ." -
6.9 "Rooms are ok."5.4 "
Beds were acceptable for 54%." 6.2 "Only 62% thought thefurniture was functional ." 6.1 "Only 61% thought theshower was ok ." -
3.3 "Value below average."0.7 "93% said the
breakfast was too expensive ." -
3.3 "Internet is poor."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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9.4 "Excellent pool."
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9.3 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 9.7 "97%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 8.9 "Easily accessible by car , said 89%." 10.0 "Near to public transport , according to 100%." -
8.8 "Great service."9.7 "97% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 7.7 "77% thought theservice was very professional ." 7.9 "Lovely bar service , according to 79%." -
8.1 "Breakfast is good."
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7.0 "Nice rooms."5.9 "
Beds were acceptable for 59%." 6.1 "For only 61%, thebathroom was ok ." 6.5 "Only 65% said therooms were modern ." 6.5 "Only 65% thought theshower was ok ." 6.4 "Only 64% thought thefurniture was functional ." -
3.1 "Terrible value."0.7 "93% said the
breakfast was too expensive ." -
3.1 "Disappointing internet connection."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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9.6 "Excellent pool."
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9.4 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 9.8 "98%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." -
8.8 "Great service."9.7 "97% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 7.5 "75% thought theservice was very professional ." -
7.8 "Good breakfast."
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6.6 "Rooms are ok."5.5 "
Beds were acceptable for 55%." 5.5 "Only 55% said therooms were modern ." -
3.2 "Terrible value."0.7 "93% said the
breakfast was too expensive ." -
3.0 "Disappointing internet connection."1.9 "81% said the
wifi quality was bad ."
Overall Rating
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9.6 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." -
9.5 "Excellent pool."
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8.4 "Great service."7.1 "71% said the
reception staff was great ." -
7.6 "Good breakfast."
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7.0 "Nice rooms."5.9 "For only 59%, the
bathroom was ok ." 5.3 "Beds were acceptable for 53%." -
3.6 "Internet is poor."2.4 "76% said the
wifi quality was bad ." -
3.2 "Terrible value."
Overall Rating
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9.7 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." -
9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 8.2 "82% thought theservice was very professional ." -
7.5 "Good breakfast."
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7.0 "Nice rooms."5.8 "
Beds were acceptable for 58%." 6.1 "Only 61% thought thefurniture was functional ." -
3.2 "Terrible value."0.6 "94% said the
breakfast was too expensive ." -
3.1 "Disappointing internet connection."2.1 "79% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
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4.4review from
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
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6.4review from
Very centrally located, neat and clean it must be possible to go to the room before 15.00
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5.0review from
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
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2.4review from
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
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5.4review from
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
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7.6review from
location no
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8.0review from
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
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8.0review from
€35 for a toasted sandwich in the bar at night......
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8.0review from
Customer Service, room was awesome
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6.4review from
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
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8.0review from
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
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8.0review from
€35 for a toasted sandwich in the bar at night......
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8.0review from
Customer Service, room was awesome
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6.0review from
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
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4.4review from
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
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6.4review from
Very centrally located, neat and clean it must be possible to go to the room before 15.00
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5.0review from
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
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2.4review from
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
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5.4review from
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
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6.4review from
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
