Steigenberger Graf Zeppelin

Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.

had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.

Very centrally located, neat and clean it must be possible to go to the room before 15.00

I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)

Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.

Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.