Pros (+) Staff were friendly and helpful.
Cons (-) Picture shows a spacious room with a window and some chairs. In actuality was not spacious and had no windows! Wtf? Felt like I had a glimpse as to what my stay in my coffin will feel like.
3 stars
favehotel MEX Tunjungan Surabaya
Photos of favehotel MEX Tunjungan Surabaya
Overview
Central hotel with free parking connected to a shopping center in Surabaya This hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a meeting room, and concierge services are onsite. Favehotel MEX Tunjungan Surabaya offers 163 air-conditioned accommodations with safes and slippers. These individually decorated and furnished accommodations include desks. Televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. This Surabaya hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include a fitness center.
Amenities at favehotel MEX Tunjungan Surabaya
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee shop
- Valet parking
- Free parking
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee shop
- Dining area
General
- Seating area
- Slippers
- Soundproofing
- Telephone
- Tile/marble floor
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Accessibility and suitability
- Elevator
- No smoking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Spa
- Spa and wellness center
- Massage
Fitness
- Fitness center
Reviews of favehotel MEX Tunjungan Surabaya
7.2
Good
615 verified ratings
Wonderful
148
Very good
125
Good
156
Okay
74
Fair
48
Mediocre
29
Poor
35
Summary of reviews
Guests say
Guests have expressed disappointment in the decline of service quality, with issues like unreliable hot water and unprofessional staff being highlighted. However, many appreciated the cleanliness of the rooms and the strategic location of the hotel. Overall, while there are significant areas for improvement, some guests still found value in their stay, particularly in terms of location and cleanliness.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
7.1 out of 10
6 reviews
5.4 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a convenient location within walking distance to malls, cafes, and restaurants, as well as a live band at night and a beauty salon on-site.
Is parking available at the hotel?
Yes, the hotel offers free parking and valet parking for guests, making it easy to access and explore the nearby attractions.
How is the food quality at the hotel?
Guests can enjoy a reasonable price for food and beverages, with cafes and a nice restaurant with a live band at night nearby, as well as a food court downstairs with affordable prices and delicious menus.
What can guests expect in terms of cleanliness?
The hotel provides clean rooms, linen, and towels, as well as a responsive and helpful staff. However, some guests have mentioned issues with cleanliness, such as smudges on the bedsheet and some areas needing maintenance.
When is the best time to visit the hotel?
The hotel is ideal for a visit during low season in April, offering a good location and comfortable beds, but guests should be aware that some rooms may not have windows and could feel stuffy.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Window
Several guests mentioned that rooms without windows felt stuffy and lacked proper ventilation, leading to discomfort during their stay.
Consider Noise Levels
Some guests reported noise issues, particularly from the ventilation ducts and neighboring rooms. Light sleepers may want to consider this when selecting a room.
Check Hygiene and Maintenance
Several guests noted cleanliness issues, such as dirty towels, unclean glassware, and maintenance issues like peeling floors and mold in the shower. It's advisable to inspect the room upon arrival and report any concerns to the staff.
Take Advantage of the Location
The hotel's central location near Tunjungan Plaza and various restaurants and cafes was praised by many guests. Exploring the nearby attractions and dining options is highly recommended.
Be Mindful of Parking
Limited parking space was highlighted as an issue by some guests. Those traveling by car may want to consider alternative parking options in advance.
Consider Noise Levels
Some guests reported noise issues, particularly from the ventilation ducts and neighboring rooms. Light sleepers may want to consider this when selecting a room.
Be Aware of Room Size
Several guests mentioned that the rooms felt small, which may be a consideration for those seeking more spacious accommodations.
Check for Room Upgrades
Some guests were offered room upgrades with windows, which significantly improved their experience. Inquiring about this option during check-in may be worthwhile.
Utilize the Free Water Dispenser
While bottled water was charged, the hotel provides a free water dispenser down the hall. Guests can take advantage of this to avoid additional expenses.
Communicate with Staff
Several guests praised the helpfulness and friendliness of the staff. Engaging with the staff for any concerns or requests is recommended for a more pleasant stay.
Location
Jl. Pregol 1 3 5, Surabaya 60262
What's nearby
- Tunjungan Plaza0.3 mi
- World Trade Centre0.6 mi
- Surabaya Plaza Shopping Mall0.6 mi
- Monumen Kapal Selam0.7 mi
- Taman Hiburan Rakyat0.7 mi
- BG Junction0.8 mi
- Pasar Turi Train Station1.4 mi
- Heroic Monument1.4 mi
- Gelora 10 November Stadium1.5 mi
- Museum Mpu Tantular2 mi
- Jembatan Merah Plaza Mall2 mi
- Surabaya Zoo2.1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about favehotel MEX Tunjungan Surabaya
Low season | January |
|---|---|
High season | April |
Average price (weeknight) | $24 |
When to book a room at favehotel MEX Tunjungan Surabaya
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at favehotel MEX Tunjungan Surabaya
FAQs when booking at favehotel MEX Tunjungan Surabaya
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See most recommended stays in SurabayaGood to know
Value for money | 7.6 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Surabaya Juanda |
Distance to airport | 8.4 mi |
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