They ran out of the second choice of food was stuck with fish
I find it was a bit hot before take off. If there is a way to improve the airflow it would be great
Excellent service. I pre-ordered gluten intolerant meal and they handle it with care. They served me my meal before other people's to avoid crossed contamination. Thank you 🙏
I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.
toilets could be cleaned more frequently, everything else was pretty good.
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
Food was just okay, need to improve for other menu variations
Wish the underseat compartment don’t have a restriction, can fit a personal item such as backpack fully like most Boeing
Crew and service excellent. 2 hour delay for takeoff. SQ app showed flight on time.
Food from Surabaya was below average but from Singapore is much better
when i ask for help all the crew members had a look like why are you calling me? very terse and rude.
Problems with entertainment system eventually rectified. Cabin crew attentive and polite but a bit absent minded when it came to remembering requests, salt, sugar etc.
Good service and food. However, we paid over $400 for aisle seats for my disabled husband and me, and we were given window and middle seats. This was dangerous for our health condition on such a long flight. We needed to stand up and walk around frequently, but we were stuck in our seats. Please give us a refund of our seat payment since you chose not to honor our request.
In economy, very cramped. Once the front seat was reclined it was almost impossible to get in and out of our seat. The personnel was excellent.
Very bad Instead 22 hour it take me more that 35 hour to arrive from Los Angeles to Phuket and they changed my flight in Hong Kong to Shanghai china and in order to get my bag I was forced to vet china visa entrry
There could have been more options on the entertainment section Nothing was available for non English speaking passengers
Crew was very good, but could have checked on us when meals were not being served also.
I didn't have much experience with Cathay Pacific airlines because of delay and missed connections, the bulk of the trip was on Japan Airlines.
Flight delayed first from bad weather, then after boarding there was a problem with the plane. We had to get off and onto another plane...connections were missed and the trip took an additional 10 hours!! Pre-paid seatting was not honored due ro last minute carrier changes. Most of the trip was on Japan Airline.
Vegetarian options should be included with every meal. Even just simple steamed vegetables and whole grains would capture a wide audience.
