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(Round-trip)
Airports
Origin
San Francisco
$629
only
$629
New York
$794
only
$794
Los Angeles
$764
only
$764
Newark
$928
only
$928
Houston
$923
only
$923
$923
only
$923
Destination
Surabaya
$629
only
$629
Fri, May 11
SFO
SUB
58h 30m
Thu, May 31
SUB
SFO
34h 10m
Trip: 21 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Apr 1
LAX
SUB
31h 55m
Thu, Apr 19
SUB
LAX
28h 45m
Trip: 19 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 2625 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
TPE
LAX
Excellent 9.6

Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained.

A little bigger seat and a bit more leg room would be nice.

SFO
TPE
Excellent 10.0

The service, the food

Nothing

TPE
SFO
Excellent 10.0

Great flight, plane &crew

Nothing was bad

YVR
TPE
Excellent 9.6

well organized boarding, very attentive crew, decent food and entertainment.

nothing major to complain about.

SFO
TPE
Excellent 9.6

Entertainment device is updated and good

Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process.

Mon, Mar 19
JFK
SUB
33h 35m
Mon, Mar 26
SUB
JFK
36h 00m
Trip: 8 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2325 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.0
Entertainment
8.7
Food
8.4
SIN
SFO
Okay 5.0

United miles.

Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so.

SFO
HKG
Excellent 8.3

The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows.

Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone.

MAA
SIN
Good 7.6

The seats and there is not much leg room

JFK
FRA
Good 7.6

Headphones didn’t work entirely for listening to movies. Had to manually hold it in.

LAX
ICN
Good 7.0

Loved the hot towel service

Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight

Sun, Apr 8
SFO
SUB
38h 45m
Thu, Apr 19
SUB
SFO
21h 50m
Trip: 12 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 4053 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
MNL
HKG
Mediocre 2.0

Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!

SIN
HKG
Okay 5.0

I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good.

The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience.

HKG
YVR
Good 7.6

Easy boarding, good entertainment. Great crew.

Long flight to easy to complain about something. But really no problems here

HKG
KIX
Okay 5.0

Good entertainment choices, but the system itself was awkward and slow to respond.

The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!

HKG
YYZ
Okay 5.6

Food is fine.

washrooms are small and dirty.

Fri, Feb 23
JFK
SUB
29h 25m
Mon, Feb 26
SUB
JFK
31h 35m
Trip: 4 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 7239 reviews
Overall
8.3
Boarding
8.3
Comfort
8.1
Crew
8.5
Entertainment
8.2
Food
7.9
CCU
DOH
Mediocre 3.6

Crew were great and sincere

Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay.

JFK
DOH
Excellent 10.0

Great hospitality

DOH
DEL
Excellent 10.0

Excellent service. Excellent quality of food.

DOH
BKK
Excellent 8.0

Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature

When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate

BLR
DOH
Good 6.6

Liked the fact that the pre-selected choice of food was served

The quality food was bad. Staff seem to be frustrated more than trying to help.

Thu, May 10
LAX
SUB
31h 55m
Thu, May 31
SUB
LAX
28h 45m
Trip: 22 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 2625 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
YVR
TPE
Excellent 9.6

well organized boarding, very attentive crew, decent food and entertainment.

nothing major to complain about.

SIN
TPE
Excellent 10.0

We liked the service provided by the crew. The pilot was excellent, as we arrived safely.

I wish the aircraft's seats were a bit wider. (I'm not getting bigger, but space seems to be at a premium.)

TPE
LAX
Okay 4.6

I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important.

TPE
MNL
Okay 5.3

good it was not a long flight.

The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor.

TPE
JFK
Excellent 10.0

The crew was excellent with services provided. This aircraft was roomier as compared to the first leg of our trip. The flight was excellent and generally very smooth.

Wed, Jun 20
JFK
SUB
33h 25m
Sat, Jun 30
SUB
JFK
32h 50m
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Fri, May 11
IAH
SUB
34h 40m
Thu, May 31
SUB
IAH
40h 20m
Trip: 21 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2325 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.0
Entertainment
8.7
Food
8.4
SFO
HKG
Excellent 8.3

The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows.

Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone.

SIN
LAX
Excellent 9.6

SQ did a great job again. I plan to fly them in the future.

My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight.

SIN
LAX
Good 7.6

There was not much leg room in the seatings

SFO
SIN
Excellent 8.0

Premium economy

SIN
SFO
Excellent 8.0

The food is very good in economy. Large screen tv gor movies and games.

all was good, nothing bad

Sun, Mar 18
EWR
SUB
29h 30m
Mon, Mar 26
SUB
EWR
24h 50m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 4053 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
JFK
HKG
Excellent 8.0

Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous

SIN
HKG
Okay 5.0

I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good.

The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience.

HKG
LAX
Mediocre 2.0

the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers

BKK
HKG
Good 7.6

Great crew, very professional. Food good. Easy boarding. Staff at check in were great fixing the problem of my seating.

I had booked my seats online, however nothing was in place when checking in.

HKG
YVR
Good 7.6

Easy boarding, good entertainment. Great crew.

Long flight to easy to complain about something. But really no problems here

Sat, May 12
JFK
SUB
30h 30m
Wed, May 30
SUB
JFK
31h 30m
Trip: 19 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Feb 22
SFO
SUB
30h 25m
Fri, Mar 2
SUB
SFO
27h 35m
Trip: 9 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 2625 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
DPS
TPE
Excellent 9.6

Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained.

A little bigger seat and a bit more leg room would be nice.

TPE
LAX
Okay 4.6

I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important.

BKK
TPE
Okay 4.6

These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human.

TPE
LAX
Excellent 9.6

Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained.

A little bigger seat and a bit more leg room would be nice.

YVR
TPE
Excellent 9.6

well organized boarding, very attentive crew, decent food and entertainment.

nothing major to complain about.

Fri, May 11
HOU
SUB
34h 40m
Thu, May 31
SUB
HOU
40h 20m
Trip: 21 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2325 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.0
Entertainment
8.7
Food
8.4
JFK
FRA
Good 7.6

Headphones didn’t work entirely for listening to movies. Had to manually hold it in.

SIN
LAX
Excellent 9.6

SQ did a great job again. I plan to fly them in the future.

My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight.

SGN
SIN
Good 6.3

Nothing

My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers.

MAA
SIN
Good 7.6

The seats and there is not much leg room

SIN
LAX
Good 7.6

There was not much leg room in the seatings

Thu, Feb 22
EWR
SUB
28h 40m
Fri, Mar 2
SUB
EWR
24h 25m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 4053 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
MNL
HKG
Good 6.0

Food is ok.

Washrooms are small and dirty.

HKG
YVR
Good 7.6

Easy boarding, good entertainment. Great crew.

Long flight to easy to complain about something. But really no problems here

JFK
HKG
Excellent 8.0

Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous

SIN
HKG
Okay 5.0

I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good.

The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience.

HKG
LAX
Mediocre 2.0

the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers

Sat, May 12
EWR
SUB
34h 55m
Wed, May 30
SUB
EWR
33h 15m
Trip: 19 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2325 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.0
Entertainment
8.7
Food
8.4
SIN
SFO
Excellent 8.0

The food is very good in economy. Large screen tv gor movies and games.

all was good, nothing bad

LAX
ICN
Good 7.0

Loved the hot towel service

Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight

MAA
SIN
Good 7.6

The seats and there is not much leg room

SIN
SFO
Okay 5.0

United miles.

Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so.

JFK
FRA
Good 7.6

Headphones didn’t work entirely for listening to movies. Had to manually hold it in.

Wed, Jul 4
LAX
SUB
29h 40m
Sat, Jul 21
SUB
LAX
29h 45m
$1035
Trip: 18 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Jul 15
SFO
SUB
52h 40m
Tue, Jul 24
SUB
SFO
25h 05m
$1027
Trip: 10 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2325 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.0
Entertainment
8.7
Food
8.4
SFO
HKG
Excellent 8.3

The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows.

Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone.

LAX
NRT
Excellent 9.6

Everything

Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000

SIN
SFO
Okay 5.0

United miles.

Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so.

MAA
SIN
Good 7.6

The seats and there is not much leg room

SIN
LAX
Good 7.6

There was not much leg room in the seatings

Sun, Jun 3
LAX
SUB
33h 05m
Tue, Jun 19
SUB
LAX
32h 45m
$1062
Trip: 17 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2325 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.0
Entertainment
8.7
Food
8.4
SIN
LAX
Excellent 9.6

SQ did a great job again. I plan to fly them in the future.

My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight.

LAX
ICN
Good 7.0

Loved the hot towel service

Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight

SFO
SIN
Excellent 8.0

Premium economy

SGN
SIN
Good 6.3

Nothing

My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers.

LAX
NRT
Excellent 9.6

Everything

Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000

United States to Surabaya Juanda Flight Information

Flights Arrive in Surabaya Juanda
Flights Depart from United States
Flight Price $629
Airlines China Airlines, Singapore Airlines, Cathay Pacific, Qatar Airways
*
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