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They got us there. Good movie selection. Good wine

Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food.

The airline attendants were very friendly.

We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!

40kg baggage allowance

1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in.

Service

bring back Me Before You!

friendly staff top Service top Inflight Product ( Seat, IFEN)

Crew were good

Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options.

Good guidance

There's no boarding zone?

Fan tasting service by the crew members from the point of check in. Very attentive to all details.

Nothing

The boarding was fine and the flight did not feel unreasonably crowded as some international flights can feel.

The food was really quite bad. Also, the entertainment devices are out of date (double-pronged headphone jack, slow-functioning controls), but function decently enough.

Every one was very gracious and helpful. Thank you!

Staff tries hard

Not adequate time for transfer to connecting flights. Cramed seating Horrible seating.

The cabin attendants were top notch, they were kind and professional.

I couldn't add my miles for the outbound trip, Narita-Taipei-Bangkok on the Dynasty webpage...very frustrating.

It was a long flight, but service was excellent.

nothing to complain about

I liked the planes that were used, very comfortable and excellent staff

- I received an e-mail from Kayak which said my flight was CANCELLED. I didn't enjoy having to call the airline company, Kayak, and priceline to find out whether the flight was really cancelled or just delayed. - The 4 hour delay, which resulted in me missing my last lay over by an hour, which in turn had me waiting at the airport for an additional 8 hours.

Service

NA

Online was very strict in not discounting anything. There was room in Business class and I paid full price. Most airlines have a deep discount when searched a few days before the flight. So, that might fill the vacancies in business and make me a faithful passenger. The disability assistance was very good in Bangkok and Taipei. Disability assistance was horrible(wheelchair) assistance in SFO. I had NO assistance for 90 minutes to obtain a wheelchair while .d waiting to board my departure from SFO . The same was true but worse on the return to SFO. I was let off the plane LAST and the wheelchair was not there and I waited. The wheelchair person parked me outside the gate and said NOTHING and walked away. After 15 minutes waiting for his return, I went on my own and nearly passed out waiting in the horrible immigration line. It took 120 minutes from leaving the plane to getting in my car at the airport. Ridiculoius and a violation of Americans with Disabilities ACT.

Already stated.

The cabin crew were great. Very helpful and they professional.

Dubai was foggy, they diverted us to Alfugaire. Supposedly for an hour time but we stayed for 4 hours and almost missed our connection. Not nice.

Seats are very uncomfortable. Not enough leg room, don't recline enough.