Kempinski Hotel Suzhou

The hotel offers a wide range of amenities, including a spa, indoor pool, game room, and golf facilities. Additionally, guests can enjoy a variety of dining options, such as a German restaurant and a bar/lounge.

Guests have praised the hotel for its cleanliness, particularly the lobby and the pool area. However, some guests have mentioned that certain areas, such as the rooms, may require better maintenance.

The hotel staff are known for being friendly and accommodating. However, a few guests have noted instances where some staff members seemed less attentive, which may have affected the overall impression.

The hotel is family-friendly, offering facilities like a child pool, kids' club, outdoor playground, and indoor play area. It's located in a peaceful area surrounded by lakes and forests, making it a great place for families with babies or toddlers.

The high season is in May, offering an ideal time to experience the hotel's amazing grounds and world-class breakfast. However, November is considered the low season, which may provide a quieter and more relaxed atmosphere for guests.

Several guests mentioned the great views and the hotel's location by the lake. Consider requesting a room with a view for a more enjoyable stay.

Guests appreciated the German restaurant at the hotel. Consider trying it out for a unique dining experience.

The hotel is surrounded by lakes and forests, making it a peaceful location. Take advantage of the nearby outdoor playground and indoor facilities, especially if traveling with children.

Some guests noted that the rooms, apart from the bathroom, seemed a bit old and not well-maintained. Keep this in mind when booking and consider requesting a recently renovated room.

November is considered the low season, which might offer more affordable rates and fewer crowds. If you prefer a quieter experience, this could be the ideal time to visit.

Guests mentioned a lack of service in the lobby and bars after 10:30 pm. If you anticipate needing late-night amenities, plan accordingly.

The hotel has a large garden by the lake, providing a pleasant area for walks. Take advantage of the serene surroundings for a relaxing experience.

While most staff were praised, some guests mentioned issues with the check-in process and certain staff members. It might be helpful to ensure a smooth check-in by communicating any preferences or requirements in advance.

The hotel offers a shuttle service and airport shuttle. If you require transportation, consider utilizing these services for convenience.

The hotel features a spa, hot tub, indoor pool, and wellness center. Consider indulging in these facilities for a rejuvenating experience during your stay.