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Location; food; staff efficiency and hospitality only French TV channels available; no elevator
Staying in a really old place - it was great
The staff was very attentative, warm and friendly. The hotel setting far exceeded by expectations. The fact that some of the staff spoke english was very helpful. The view from our room was spectacular. I thought the room furniture didn't fit the upscale feeling and price of the hotel although the bathrooms were wonderfully modern.
The location on Lake Annecy is beautiful. The staff is accommodating and the food is excellent.
Stunning location and building. Received complimentary upgrade to lake view room.
the arie and nice and quiet
Very agreeable staff, fabulous location, good lakeside facilities and outside breakfast/dining. Absence of air con a real problem as it was hot when we went. Also absence of lift a particular problem for my wife, who has restricted mobility. We asked for ground floor when booking, but were told on arrival no ground floor rooms exist. The room we booked was too small, without bath, so we had to upgrade at our expense, although we were given a special rate when I asked. We did not like the fact the hotel was crowded with visitors to exhibitions in the public areas, and a wedding caused the restaurant to be closed without notice on one evening.
hotel location and atmosphere is excellent. Staff very helpful and friendly
The quietness and privacy greeting staff could be friendlier
The abbey provides a unique travel experience and its location is both picturesque and easily accessible. The hotel staff is very professional and accomodating. The website and photos accurately depicted the hotel, the rooms and the surrounding area.
it was well placed
close to the station. easy to find. terrible access to the Internet even in the robby.
Room and breakfast was as expected. Overall it was clean and comfortable. Amenities in room were lacking but expected. A lady working at the breakfast hall from Cambodia was so nice and helpful with suggesting activities to do in the area. Overall experience was good. At checkout though something odd did occur. The gentlemen attending me said to have given me the correct change, 42 eur. He showed me a 20 eur and 2 10 eur and 2 eur. All was rushed and he only gave me 22 back instead of 42 eur. It took me a few minutes while I was still in the lobby to figure it out. Then I approached and said I think he didn't give me correct change. At first he brushed it off since there were more clients. I waited for them to finish to not be a pest. Then I asked again and asked to check paperwork in case it fell. No luck. Then I asked to check cameras and that I was willing to wait for security. He quickly agreed to give me the 20 eur. Not sure if he was just nice or realized he didn't give it to me. But I felt like I was scammed but all ended well. I don't want to judge his character without proof but all was odd. i wouldn't let this stop anyone from booking. The experience overall was good. Just a precaution.
The staff were absolutely fantastic, I had a big problem with my motorcycle breaking down on Bastille day, and they did everything they possibly could to help us, despite having already checked out.
Clean and comfortable. Air conditioning is too strong, even when it is off cold air keeps coming. Why while booking price was 79 euros and after checkout it was 81, though I didn't use any additional services? It's not much, but stil...
Helpfulness of the staff particularly Victor who went out of his way to help us. The facilities are looking a bit tired.
Clean and not so expensive, perfect for a weekend Is not in the best area of the city.
Location in Annecy based on the rate Room quite small
a good bed and a good breakfast service of the bar
very good service for the money requested. Clen room with good equippement. 5 minutes from realway and bus station and 8 minutes from city center
The hotel owners were just lovely. They were friendly, helpful,welcoming and couldn't do enough for us. They also spoke English which was an added bonus! The location is brilliant, in between a couple of villages, both of which have great lake beaches and all the facilities that they offer. We were also by the Col de Forclaz so lots of energetic cyclists around! The breakfast was delicious and generally we had a great time at the hotel.
staff was very helpfull...location of the hotel is better than the others at the city-center. Silent but close to everywhere..the rooms are well designed. We stayed at the second floor on the lake side... although it was stated tahat the otel is close to the lake; in reality it was not.
Easy going, easy access, clean, quiet, nice environment, pleasant owners. I just think the breakfast should be included in the room price.
Very friendly service in a very clean and comfortable hotel.
Staff were excellent and very keen to help. Hotel was very new and beautifully maintained. Lovely views. Delicious breakfast.
Comfort, very quite, nice weather, good for cycling and swimming. Best way to stay a couple of days to relax and get out of stress :-) Nothing special
Friendliness of staff and cleanliness of hotel Room rather small
Convenient location within easy walking distance of station. Helpful people both at hotel and in Annecy. The town provides a scenic setting, ideal for a relaxing holiday.
Hospitality of the staff Hotel room, which was small, not comfortable and was poor value for money.
Comfort, location -
Close to Gare but not affected by noise, Friendly, efficient staff, close to shops and restaraunts and close to old town. 10 minute walk to lake. When the strikes started and we were wondering if our trains would run and needed to find out new timetables, the staff were not interested in helping us with this problem. I thought they could also have allerted us to the fact that there was a problem, because not speaking french, we could easily have not known that there were problems.
my wife and i have stayed at this hotel at least 4 times in the last 5 years.it is excellent for travelers of modest needs. it is particularly well maintained and clean.the breakfast in among the best we have found in europe.and the wi-fi internet is reliable and free.
Clean and nice with friendly staff. The parking lot saved is a lot of hazzle. Our particular room was very nice and well kept - but unfortunately ground level and no window with a view.
Convenience to the town centre lack of parking guaranteed
Proximity to the lake and the old village - free car parking - free internet- shower room first class. Helpful at reception - good rate A bit difficult to find - lift was vey small
V. Friendly and excellent breakfast
Quality location, excellent service, beuatiful building. A long established hotel with a well-deserved reputation.
The location right at the lake embedded in a lovely park-like garden matches perfectly with the grand style of the building that had been inaugurated in 1913 and was renovated and reopened in 1990. A room with a lake view will allow to enjoy the natural beauty of the place to its fullest. Rooms that are facing to the park still offer the view on mature trees. A 20 minutes walk leads you to the old part of Annecy along the lake´s shore. The interior is stylish with references to the Art Deco phase, displaying 3 meter high ceilings. Facilities are impeccable and clean.
I did like seeing the Annecy lake in the morning from my bedroom. Amazing view ! I think the hotel does not deserve its 4-star ranking. Based on my own experience, the room design does not correspond to this hotel category. The bathroom was very basic, with a poor color, the toilet looked like toilets you can find in airports ... the design of the room was not convincing (no hotel spirit)
excellent hotel, high quality 4 star 20 minute walk from Annecy Town
Excellent setting, very comfortable and staff very friendly Restaurants / bar very expensive. €25 pp for breakfast is expensive in anybody's book, especially if you stay more than one night. The spa is not as advertised-by appointment only rather than as the moment takes you.
The hotel restaurant is very poor value for money both for breakfast and evening meals
Great location, clean, nice hotel. The bar closed too early. Very expensive breakfast.
Close to the Old Town for a good choice of Restuarants Our Double room was very small. The adjascent Twin room for my children was a better size.
The location was superb. Since annecy is such a small place you can be within the heart of the town within minutes to enjoy the sights or to enjoy a meal out in one of the many excellent restaurants.
central situation near old city is beautifull oh yes the electricity went out in Annecy for 1 hour during 23:00-00:00 (laugh)
Pleasant hotel. Great pillows. Close to rail station and restaurants.
friendly helpful staff
Very close to train station and nicely located for going to the city center. The room was small (but bathroom was nice). Breakfast was an additional 13 Euro per person per day.
the localizarion of the hotel is perfect for someone visitimg or working in Annecy my room (500) is nice but small. The shower is also small; the only problem is the shower curtain that is perturbating you during your washing, a cabin or a rigid wall would be welcome
Very accomodating staff, excellent breakfasts, on-site parking, tea/coffee making facilities in room, excellent free Wi-Fi reception. Limited baggage drop off facilty, small lift without floor indicators, unavailability of airconditioning (turned off for the "winter"!)
Very nice hotel, room and bed were comfortable and spacious. Reception staff very friendly and helpful. Great location and good parking right outside hotel. Would go out of my way to stay there again. No complaints at all.
Excellent location to explore Annecy, just a few minutes walk from the Old Town and the lakeside. Comfortable room, friendly and helpful staff and secure parking.
the hotel is stunning and with a little more attention to detail, namely servicing of the pool area, could be outstanding. I think it could reach 4 star standard in no time, if that is what it wants. Too many stairs. I have breathing problems and found it rather difficult to get up and down from the hotel to the pool area - my husband spent an disproportionate amount of time moving me around from one level to another by car. The hotel has a couple of "buggies" for use of the staff - it is a pity they do not make them available to guests. Also, the restaurant was a little pretentious and too expensive.
A lovely, turn of the centrury hotel with individuality. Breathtaking views, great swimming pool. A prfect place to get away from it all.
The lake and hotel was lovely The staff were unfriendly to the point of being rude and did not make you feel welcome
The location and view were very good. Peaceful and relaxing. Thought that the breakfast looked poor, we decided to have breakfast in the village which was much better.
Fantastic location on Lake Annecy. You will be disapointed if you don't book a Lake view room. Excellent facilities. Will visit again.
Staff were especially helpful, and hotel room well kept up and in very good condition. I truly enjoyed my stay. I did not use the restaurant. nothing to think of.
the wonderful position and excellent food and great service no
The location The dinner menus, the breakfasts, the lack of porterage and staff generally.
Location and setting is superb If booking try not to get a room on the 4th floor if possible.
Very smart hotel with good facilities in excellent location.We liked the indoor pool and our room overlooking the lake. We were disappointed with the breakfast. People were queuing for tables .There only appeared to be one waitress who was trying to lay tables and restock the food.Not what we expected for a smart hotel like this.Very disappointing breakfast.
The location is second to none. This is absolutely wonderful The staff is nice but could be more professional (no one to take your lugage for instance, not a big deal but this is surprising for the standing). Some rooms are really small. Ask for description before booking.
The new rooms are nice. The destination near to the old town ist brilliant.
Liked having cooking and refrigeration facilities in own room. Also access to laundry facilities and free internet access
Privilodges Le Royal - Apparthotel in Annecy is the perfect place to stay. It is very affordable and has neat clean apartments. The staff is most helpful and efficient, there is a nice fitness room, and the location in the old town is ideal. no
The location and the parking. Our room was not very comfortable. We were in a studio on the basment floor (room 6 I think). We were two adults and a baby and the room was quite claustrophobic as the window couldnt be opened and it didn't provide any view. Furnishings were cheap and stark in appearance and the sofa was very uncomfortable. We ended up just leaving the bed pulled down as it was more comfortable than the sofa. Room could have been cleaner. There were dirty tissues behind the bed and the mirror was marked with what looked like paw prints. I would stay here again but not on the ground floor. I'd book a more expensive apartment if staying here again.
The quality of the service
good location with parking lots and convenient studio with kitchen facilities.
Location, modern, design, clean, comfort, price, staff. Everything was very good. I have no negative remarks to do. Strongly recommended.
This is a great hotel if travelling with children - the apartement style with 2nd bedroom and kitchen facilities are fab. The photos/description don't do it justice as the room are a lot more comfortable and cosy and the bathrooms more modern than they look. We didn't have breakfast at the hotel as there were lots of lovely pattisseries close by. The location is great, overlooking a small square/playpark, within easy reach of the old town and lake.
Central location was good. 5 minutes from train station and 5minutes to lake. In the heart of the old town-so easy to get around.
The proximity to the old town area The suite we booked had self catering facilities but did not include a basic welcome pack which ment that we did not use them
Thé location in thé center of thé vit, its parking, the nice appartment Nothing
Quality of room. Cost effectiveness and the fact that pets are allowed there.
it is situated nearby all main places of interest to diminish very specific smell in the hotel
Our room wasn't ready, so we were given a free upgrade... Very accomadating! The staff was VERY friendly and helpful, which was not the feedback I saw on most existing reviews.
Our room for 4 people was clean, modern, and spacious.
it is a very practical design of the 3 pax bedroom. Comfortable and modern and well equipped of everything. it will be good to have a signage on the main road to guide to the entrance of the hotel.
Central location, easy to reach, quiet, clean, friendly staff, garage available Still constructions around/in front of the hotel. Not clearly labeled, rather a small label above the parking entrance. I presume, these items will be fixed soon.
Location of the hotel is excellent, few minutes walk from the city centre. Staff was very friendly and welcoming - no issues with them whatsoever. I would totally recommend this hotel and I will try to book Adagio from now on, whenever possible. Our room was leaking heat like crazy - not sure if this was specific to our room (top-most floor), the top-most floor as such or all the rooms. There was also a dust cover on the floor around the bed, which should not be there.
Definite advantage having the option of self-catering - very well equipped kitchenette. Hotel room was of a good size with comfy bed and beautiful en suite. The front of hotel is in a predestrianised zone, so when arriving by car the hotel was difficult to locate. Also their carpark is not immediately obvious, but this could be due to building work.
fabulous views from the pool noise from the staff quarters in the early hours. difficult to to get into town due to lack of taxis. Expensive food
The lake/mountains view and the swimming pool. Oh, yes, aplenty: lack of comfort - small room/bathroom, no aircon (worse if room under the roof); unprofessional, immature staff, unable to answer simple questions about the place but suggesting we should go to the tourist information office downtown instead! One morning breakfast service was appalling, but the hotel manager was 'unavailable' (en rendez-vous) to take comments directly and never replied to our complaints. Hotel restaurant was rather pricey for a family with children, hence the need to sample the restaurants downtown; plenty of choices there but the return to the hotel problematic in the dark. Romantically involved couples of all ages may find this place attractive for a night or two but a longer stay is not justified.
A lovely hotel in a supurb setting. The restaurant was too expensive and closed on Sunday! The brasserie was not open at all!! No English channels on T.V.
Its location The service and the food in the main restaurant was very poor and the head waiter ignored our complaints
The hotel is lovely - quite a business hotel though and the breakfast and food quite pricey when paying your own way. Not ideal for families because of this. Location good - you can walk down to the lake and town in about 15 minutes and the view is fab.
The setting was fantastic and the facilities were very good. Staff were both friendly and helpful. Rooms were a little small for the price and the hotel bar prices were prohibitive and double the cost of lakeside cafes/resturants in Annecy which is only a short walk away. (9 euros for an orange juice !)
Good access, free parking, wi-fi, good but very expensive breakfast. Rooms were small for the price and our room was under very noisy stairway. When I complained next morning I was changed to another somewhat less noisy under another stairway. Staff did their best but basically they are stuck with the small, noisy (but well equiped) rooms. No English language TV was available in the room yet CNN was available in breakfast room- I was told they were in middle of changing to a new service and nothing could be done and no credit was offered.
Proximity of the hotel to the old town. Hotel was expensive. Room was very small. Shower not up to date and bathroom could do with an update. Spa was not as good as the photos made out
pillows, bathroom, robes, view, inside space itself (i.e. dining and sitting areas - I could imagine having a wedding there), staff (friendly, helpful, and excellent English), dvd player room smelled bad, farther away than indicated on map - quite a hike
Very friendly staff, overall good hotel
Good breakfast. Clean. Helpful staff. 3 people in room but faclities only for 2. Poor direction to find hotel.
Convenient location, nice room
Clean and comfortable hotel, at convenient distance from train station and Annecy's commercial area.
The position was very good, only a short walk to the lake and canals. The position of the hotel was directly above the railway, and although on the fourth floor you could hear the railway, but not enough to complain about, the fact that you could only get to the hotel from one direction was also a little annoying.
I have a very unpleasant surprise when I came back at home :they deducted from my credit card a surcharge amount of 50 Euro without any explanation.When I asked them by mail I recevied a very cold explanation that is a guarantee and they make up a copy of my card.I am sure that it was normal to explain me at check-in if is necessary a guarantee
It is close to the train station. The security is fine. The pillows are not clean enough.
proximity to centre of town. Also, restaurant facilities were very useful as it was pouring with rain in the evening when we were to go out for dinner, so we just stayed and dined in the hotel Only slight problem was all the works going on around the hotel. Access was difficult. I know this is only a temporary problem but perhaps a space to offload cases and children whilst going to search for a car park space would be good.
near by the train station,only need to walk for 5 mins from the station.And basically comfortable. meet an unfriendly ,bad English staff at 23 o'clock the day I arrived.
The hotel is close to the old city center (walk distance), great breakfast, bedroom spacious and comfortable.
The kind service, the jacuzzi and Sauna. Also the pleasant decoration Only that they do not have restaurant and the bar service closes early on the night
Nespresso machine at breakfast. Air-con worked well and was nice & quiet.
Good location, friendly staff, nice spa and room. Street noise was a bit loud, although got used to it after a couple of days.
Reception people are excellent. And Spa is clean and clean.
The hotel it self. No, at all.
We really enjoyed the hotel - the decor was perfect, the room was comfortable and nicely organized. The added benefit of free Wifi was nice. The staff are very friendly and helpful and the location was absolutely perfect for access to the bus, old city, park, lake. perfect. We found the daily cleaning service to be a little lacking. Dirty towels that we left on the floor as instructed were not completely replaced, nor were sundries on a daily basis. The room was not vaccumed during our four day stay and got a bit worn and cluttered looking. The tub wouldn't hold water (slow leak). Everything else was perfect however.
friendly staff Efficient room; not very cosy.
Excellent little spot for a city break. the breakfast is truly excellent, the staff are really helpful, whole place very chic and stylish. Very good value for money and perfectly positioned for all the major sights.
friendy staff entrance to garage
Very good, comfortable hotel located very conveniently for centre of Annecy