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Cons: "If the disembarking didn't take 45 minutes."

Cons: "Free wifi"

Pros: "The flight was good as well as the service"
Cons: "No complaints"

Pros: "Everything was fantastic"
Cons: "Prices please low and cheaper"

Pros: "Food was better"
Cons: "Seating was not tight"

Pros: "The food was great, customer service also good and price is Afordable"

Pros: "Good food for economy and crew was really nice . Great movie selection , nice amenity kit for economy."
Cons: "They weigh your carry on making you shift things . 31 inch pitch is tight for a long flight. Didn’t give 5 stars to the entertainment because although excellent selection , the touch screen is very slow to react making it frustrating."

Pros: "Turkish do a good job of giving you a good service for your money."
Cons: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"

Pros: "plenty of food that was good quality, lots of entertainment options, usb to charge. flight attendants very nice and helpful. one of the best international flights in a while."
Cons: "seats recline so much that when the person is reclined in front of you, almost like they're laying in your lap! but this can also be nice for your own reclining."

Pros: "There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day"

Pros: "We loved everything about our flight, plane was so quiet and service was amazing"

Cons: "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."

Pros: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."

Pros: "The flight attendants were amazing. The entertainment. And the comfortability"

Pros: "Entertainment was good"
Cons: "Economy was tight."

Cons: "The flight was delayed leaving NY"

Pros: "The customer service was top notch!"
Cons: "Could have used a few more air conditioning vents"

Pros: "The entertainment and food was good."
Cons: "Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right."

Cons: "I was happy with everything"

Pros: "I upgraded to business class at a somewhat reasonable fare ($999.00) additional. Experience was much better than in Economy."

Cons: "When we arrived walking to the shuttle the crew had thrown our play pen n stroller out on the walkway. They didnt take it inside with our luggage.It was checked in with all the suitcases! So luckly my son recognized it as we were walking by. Very disapointed if he hadnt noticed it we would of been out of luck. No baby bed or stroller! Why dont they take it with the luggage OR at least let you know they dont transfer them for you! Not happy"

Pros: "Great airlines"
Cons: "Nothing to mention"

Pros: "Service, food, and entertainment options were fantastic!"
Cons: "The process of having to check small electronics needs to be streamlined, but that's still new, so understandable"

Pros: "All was great. I love this company"
Cons: "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"

Pros: "Entertainment"
Cons: "Crew was ok"

Pros: "Food and crew were excellent, price was good."
Cons: "Long layover was hard on me. No place to sleep while stuck all night at the airport."

Pros: "They treated us so well--always with a smile! The crew always went out of their way for our comfort and we really enjoyed the flight--as much as a long overseas flight can be enjoyed, that is!"
Cons: "Sometimes we didn't have a choice on the food because one of the two choices was gone until it got to us, but we still enjoyed the different food than we usually eat."

Pros: "The flight and crew is always great"
Cons: "Food and not a great movie selection"

Pros: "Crew"

Cons: "They made us choose an alternate schedule and offered our money back completely 1 week before our trip. This change by Turkish Airlines cost me $610. I had to rearrange the flight schedule for the person dog and house sitting for me. We had to spend an extra vacation day from work. The hotel Turkish Airlines put us in had terrible food and was so isolated that you could not walk to a restaurant. This airline was the lowest price, but I will definitely be looking for a different way for my next trip."

Pros: "Was very good everything"

Pros: "My favorite airline!"
Cons: "Faster boarding would be great"

Pros: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Cons: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"

Cons: "Terms and conditions of trkish air line of changing date of booking is essentially high and doubled if you are forced to do it twice...the trip cost me more than first class"

Pros: "Crew were lovely. I did request a window seat at check in and the clerk said she had done it, however I was stuck in the middle of two people 16J so it was a very uncomfortable flight."
Cons: "Two babies screened the whole way to Los Angeles I was ready to kill them. Babies on long haul flights should be strapped to the wings. it was ridiculous/annoying. No vegetarian option on the flight to LA which would have been nice. However the food is really good and I loved the eggs for breakfast."

Pros: "Food and entertainment are great"
Cons: "The airplane is not as good as you would expect from the best airline in europe"

Pros: "The speed in which the aircraft was boarded and the refreshments given quickly"
Cons: "The lack of order and last minute information not being given"

Cons: "Late baggage"

Pros: "the flight from Istanbul to the U.S. was amazing, I watch 3 great movies and some wonderful meals. Even though I,flew economy I,felt like it was business class - foot rest pillow and blanket and they hand out hot towels and packs with toothbrushes and socks and slippers. I will definitely. Fly. Turkish Air again based on,this very positive experience"
Cons: "There was one flight attendant who,thought she was all that ..she was rolling her eyes at passengers and had a snotty look on,her face."

Pros: "Plane seats were comfortable."
Cons: "Got sick from food. Stewardress skipped over me for service."

Pros: "The flight was spacious, and the flight smooth."

Pros: "Inflight service"
Cons: "Boarding process was still chaos and unorganized, we left 20 minutes late"

Pros: "Turkish Air flight from Istanbul to NYC was fine but Turkish Air flight leaving Tashkent 8:15 am to Istanbul, May 29, was terrible. Although we had all been up from 5am to get to early morning flight and Tashkent air port has no services, stewardess ran out of coffee and repeatedly refused to get me, the person skipped, coffee, despite repeated requests for a first cup. Each time they refilled coffee, they started run from beginning of plane, and ran out by the time they got to the middle. Usually if someone gets skipped, they just go back and get a single cup, but this lady was determined not to. Never had this happen in 55 years of flying. Serious caffine deficiency."

Pros: "Good food, comfortable seat."
Cons: "Our bag arrived without the walking poles attached to it. So far (more than a week after the flight) we haven't heard from Turkish Airlines anything about our complaint regarding this loss of baggage."

Pros: "The entertainment and food was excellent!"
Cons: "Waiting on the Tarmac for 1+hrs"

Pros: "The people and service and food were all excellent. My only problem was missing the connecting flight. See comments on the right."
Cons: "The flight was late in leaving, so I missed my connecting flight and had to stay overnight in Instanbul. It would have been nice if they were more organized and could have postponed the flight, or made arrangements for those who were on a connecting flight to be driven over there quickly."

Pros: "Good"
Cons: "Kool airline"

Pros: "excellent meal friendly crew"
Cons: "late departure no entertainment"

Pros: "The flight was very long to say the least especially being in coach but I enjoyed the feeling of being treated as if I were a first class passenger. All of the amenities, smiles and clean bathrooms - I'd certainly fly Turkish again and recommend it to my friends."
Cons: "I did find it to be a bit stuffy."

Pros: "Covid safety protocols and people following was excellent."
Cons: "Serve alcohol :)"

Cons: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."

Pros: "Good organization, good hygiene, polite crew."

Pros: "On time"

Pros: "Smooth, efficient and timely."
Cons: "Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes."

Cons: "Connection at Schiphol often tricky;"

Pros: "On time, smooth take off and landing."

Cons: "Better food and more water."

Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"

Cons: "Great"

Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"

Pros: "Free food. Extra room."
Cons: "Waiting on runway"

Pros: "Delta Comfort om commuter jet"

Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."

Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"

Pros: "Entertainment"
Cons: "The plane was hot"

Cons: "3 hours delay"

Pros: "The flight attendants were very kind and hoped to make up for the pilot’s negligence."
Cons: "Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo."

Pros: "Good movies and tv selection. Seat next to me was empty, so that was great."
Cons: "Nothing"

Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"

Pros: "Had the whole Comfort section to myself!"

Pros: "The check in reminder is easy and helpful"

Cons: "Didnt fly from San Francisco to Atlanta"

Pros: "Entertainment"
Cons: "Attendant probably trying to be funny"

Cons: "Flying into blizzards suck, don’t do it"

Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."

Pros: "Arrived."
Cons: "Late, slow, de-icing in Detroit took nearly an hour!"

Pros: "The t.v. 's at each seat"
Cons: "Nothing"

Pros: "Liked that they were able to update our seats so we could sit together (spouse,baby,& I)."
Cons: "That the flight was delayed more than they informed us & it appeared that the gate crew did not know how to work the ticket machine & we waited to board with our daughter for 20 mins."

Cons: "waiting on the tarmac for 40 minutes"

Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."

Pros: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Cons: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"

Pros: "All I need to say."

Pros: "it was great experience"

Pros: "Everything went smoothly."
Cons: "N/A"

Pros: "Comfort and boarding"
Cons: "Delay and food"

Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."

Pros: "Very smooth"

Pros: "As of April, they have free small meals. We had a turkey sandwich which was filling. Later came a snack, just enough to tide one over until finding dinner."
Cons: "Seats still cramped."

Pros: "The new Delta planes have great leg room for tall people even in coach."

Cons: "Asked for hot tea but what I got was barely tepid."

Pros: "Excellent trip. Provided ample food snacks and drinks."

Cons: "The attendents only served one round of beverages in Comfort Plus."

Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."

Cons: "Airplane seats and floor area and tray tables were not cleaned properly"

Pros: "Painless"
Cons: "Price of food"

Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"

Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"

Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."

Pros: "On time"

Pros: "Comfortable"

Cons: "Lost one of my luggages"

Cons: "Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane."

Cons: "Everything"

Pros: "Crew was a top notch, very focused and carrying. I am loyal lufthansa fan and been flying with them with more than 20 years."
Cons: "Guys, we need to do something with these outdated business class seats, infotainment system. Omg, last century, movie selection bottom poor :( We are always playing catch up game in terms of interior. How long it took you to offer padding & decent blankets in business."

Pros: "The crew was amazing."
Cons: "There seemed to be no leg room. The seat was very uncomfortable."

Cons: "Seat comfort"

Pros: "Seats had lots of space and entertainment systems had large, clear screens."
Cons: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."

Cons: "Entertainment system on LH flight was slow to react and frustrating."

Cons: "Good was average to bad"

Cons: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."

Cons: "Our flight was cancelled by the airlines due to mechanical failure. Told us to go home and wait for email on what to do. No compensation"

Cons: "N/A"

Pros: "Ivht"

Pros: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Cons: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."

Pros: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Cons: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."

Pros: "Great crew, great flight, food and drinks was awesome"
Cons: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"

Pros: "Overall great and on time !"

Pros: "The flight was very smooth, take off off & landing. The crew was polite. Although they kept calling me sir when I am a woman."
Cons: "There were minimal new movie choices. A lot of old movie movie options. The food was terrible! Definitely need to step their game up here. I also didn’t like that the customer behind me kept bumping my seat every time he moved or made a movie selection."

Pros: "On time, smooth landing and take-off, friendly crew,"
Cons: "Still not enough legroom in Premium Economy but much better than Economy."

Cons: "Delayed in Munich an hour late"

Pros: "Boarding was great. Easy. Fast"
Cons: "Seat was cramped. Blanket was inferior."

Cons: "Was assigned worst seat on plane. Engine vibration on seat back"

Cons: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"

Cons: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"

Pros: "All of it"
Cons: "Nothing"

Cons: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("

Pros: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."

Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"

Pros: "Rebecca was quite pleasant and also pleasant-looking."
Cons: "Rebecca didn't take me home with her. I'll try harder next time."

Cons: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"

Pros: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Cons: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."

Cons: "To be waitlisted till gate openes"

Pros: "Cleanliness"
Cons: "Food not very good"

Pros: "Got me to Nuremberg"
Cons: "Delay"

Pros: "Courteous and professional."

Pros: "clean cabin"
Cons: "AC was broken, set on plane for an hour sweating terribly, had to stress to make connecting flight, barely made it. Movie selection did not appeal to me. Seat was super narrow and my seat did not recline fully, pure torture."

Cons: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."

Cons: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."

Pros: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."

Pros: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Cons: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."

Cons: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."

Pros: "My wife and I loved the courtesy onboard, the flight crew's attention was great."

Cons: "Filght cancelled"

Pros: "Efficiency, courtesy, professionalism."
Cons: "none"

Pros: "They put us in a hotel."
Cons: "I lost my trip to Venice and almost didn't make my cruise ship. Lost $300 non refundable room deposit. Nothing more than an "I'm sorry." from Lufthansa. I'll never fly them again."

Pros: "Crew was helpful."
Cons: "I paid for a specific seat next to my friend but we did not get seats together. There was a change in aircraft."

Pros: "no complaints, everything went well."

Pros: "Seating, Staff,"

Cons: "Would have liked smoother boarding and more live TV choices"

Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."

Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"

Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"

Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Cons: "There was no wifi on flight"

Cons: "Delays, took my hand luggage into the hold,"

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "Crew was good"
Cons: "Food"

Cons: "Turn the lights on early making it hard to sleep"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Cons: "Not enough leg room"

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"

Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Pros: "Good service onboard, good food. On time."

Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Pros: "Consistently high standards"
Cons: "Nothing"

Cons: "They stole my money"

Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."

Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"

Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"

Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"

Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."

Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Pros: "Enough space good wine and on time"
Cons: "Nothing"

Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"

Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Pros: "Quick boarding and departed on time."
Cons: "Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible."

Cons: "They do not offer free bags to America anymore."

Cons: "Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate."

Pros: "Good food"
Cons: "We arrived late to Dublin because of weather and we’re going to miss our connection to Leeds so they rerouted us via Manchester but our bags, though tagged “Rush” did not make it on the new flight and we were without them for five days! we still had to get to Leeds so we had to pay for train tickets"

Pros: "Crew was very nice"
Cons: "When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f"

Pros: "Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle."
Cons: "The check-in at Washington Dulles was understaffed. Boarding was chaotic."

Pros: "Crew was amazing. Polite and friendly."
Cons: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."

Cons: "Dublin airport - huge lines foe transfers"

Pros: "Ontime"
Cons: "Food alright"

Pros: "The pretzels."
Cons: "The customer service from Aer Lingus is the worst ever. This is our honeymoon and it got ruined. The flight was 3 hrs delayed, and they started rerouting people that had connection flights to London, we had a connection and randomly Wendy the service agent decide to not reroute us because we had plenty of time, of course we didn’t make the flight, we have been hostages of Aer Lingus for the last 21 hrs so far, but more will be added until we make it to Hamburg tomorrow at noon instead of tonight at 8."

Pros: "Boarding was quick and easy. The flight staff was friendly and efficient"
Cons: "Food was not good. The plane arrived late, as a result we missed our connecting flight."

Pros: "I loved that they had blankets and pillows available, and the seats overall were comfortable. I also loved the in seat screens so we could watch movies. The select was a little limited compared to other airlines, but they still had some brand new releases. They also fed us two meals and a snack, and the crew was super nice."
Cons: "The boarding process was a little confusing. It was done by row numbers but not very well announced, so I wasn’t actually sure when my row was supposed to board."

Pros: "The seats"
Cons: "We would like a lil free water"

Cons: "This was not a British Airways flight. They should have done a better job of communicating that. I wasn't informed until I tried to check in online 24 hours before my flight."

Pros: "Check in was great. On board crew was excellent and very attentive. Many offerings of drinks and food."
Cons: "Boarding was chaotic, free for all situation. Signage could have been better at the gate. One of the TV viewers/overhead lights didn’t work for our party. There was a large chatty group of people that were milling around, standing in aisle, talking loudly for much of the flight. I understand that there is only so much the crew could do about that."

Cons: "I had a 5 hour delay. I had to cancel the trip"

Pros: "Plane, crew"
Cons: "Boarding agent took too long to load the plane which caused a delay which ultimately had us miss our connecting flight Didn't like that Aer Lingus didn't wait for us at Dublin when they knew we were going to be a few minutes late"

Cons: "The plane departed late from DUB in spite of an unusually very weather. It landed 40 minute late in Lyon"

Cons: "We boarded okay but then we had to sit on the plane for over an hour before we actually took off. So arrival into Lyon was late. Also had to buy any food or drink if we wanted anything."

Pros: "Almost everything was good. Friendly crew, easy boarding, safe flight even with lots of air gusts (thanks to the pilots!)."
Cons: "Whatever fare Kayak provided was the worst seat (last row next to bathrooms). I wouldn't book through Kayak again and instead would go through the airline directly."

Pros: "Blankets and earphones provided."
Cons: "Couldn’t checkin at British Airways; there needs to be better signage at desk. Flight was delayed and we almost missed connection. Seat would not tilt back."

Pros: "1. Friendly staff 2. Good food on the plane"
Cons: "The cost of luggage - unfreaking real to have to pay for first suit case when flying overseas and they at a cost of $100 per item!!! Definitely not recommending this airline to my friends unless they are only taking carry-on luggage. The cabin room was more cramped then usual also but it was ok."

Pros: "The crew were very professional and courteous"
Cons: "No USB ports and no way to plug in one's personal earbuds. Sounds quality on the airline supplied earbuds was horrible. Gave up on the entertainment offerings and watched movies I had stored on my iPad. And really the worst food I've ever had on a flight."

Cons: "The most uncomfortable plane that I have travelled on. Seat - unbearably uncomfortable. Toilet falling apart, parts of seats falling off."

Pros: "Boarding made sense. They boarded the back of the plane first. Kudos for that."
Cons: "The seat cushions were nonexistent. Less legroom than a mini backseat and no way to upgrade since I purchased on kayak...unless I was willing to pay $4000 more to get premium coach seats. Will not use kayak again."

Pros: "The crew was cheerful and the food was decent. It's a nice option for going from Europe to the US. Going through US customs in Dublin is much more convenient than waiting in line for 2+ hours in America after a 10+ hour flight."
Cons: "Boarding seemed a bit chaotic. Everyone had already lined up before they even started boarding business class. The seats and the on-demand IFE are a bit dated."

Pros: "Seats and service was excellent. Flight was on time and very organized."
Cons: "Nothing"

Cons: "I bought a BA flight because I am oneworld premium member. However, I learnt the flight was operated by Aer Lingus after I bought the ticket and I had no benefits."

Pros: "Goo entertainment on Dulles Dublin sector."
Cons: "It would help if ba would hilight fact that this is a code share with are linguistic. Seat were unbelievably small and had to walk to ends of earth for both the gate in Dulles and Dublin. No free food or drink on Dublin madrid sector but thankfully not full so I could stretch out. New planes on both sectors."

Pros: "Flight made great time! Boeing 757 was disappointing as it felt extremely crowded."
Cons: "Flight attendants were not very friendly or helpful (except the one in first class that help us out when needed). Never was asked for additional beverage and no extra with dinner."

Pros: "check in was efficient."
Cons: "purchase of beverages; lack of understanding food schedule"

Pros: "Staff was very cheery and thoughtful! Made the flight enjoyable."
Cons: "No boarding gate was ever given to us, nor available by looking up online. Caused us to almost miss our flight. Very frustrating to be running around and even the information desk couldn't locate our boarding gate! Aircraft also old and worn down."

Pros: "On board staff is very nice."
Cons: "Ticket counter agent at SFO placed wrong tag on suitcase. This created lost luggage 4 four days. Boarding gate time posted on boarding pass from DUBto SFO as gate closing at 10:25 am when flight left at 12:30pm. We ran to gate to be told the gate won’t open for boarding until 11:40. While at DUB going to LHR none of the Aer Lingus staff told us we were to go to British Airways terminal until we got to counter. Why couldn’t there be advance notice?Aer Lingus is lame. This was my first & last time I fly Aer Lingus."

Pros: "Seats comfortable, quieter plane than most 767s"
Cons: "No entertainment on this plane."

Cons: "Cabin crew unhelpful; not particularly friendly. Perfunctory service. Only thing that was complimentary was water"

Pros: "Crew on board were very nice and very helpful.Apart from that I am struggling to see how this is a 4 star airline. It's a joke"
Cons: "AerLingus use a Boeing757 on this route and the seats are old, uncomfortable and many have dips in them.The entertainment system is ancient and had limited stuff on it. The food was as bad as airplane food gets. The 'beef' Shepard pie was lumpy and over salted. Also you must pay for beer and wine on this 4 star airline. They use "smart flies aer Lingus " as their advert tag line. In my opinion smart flies someone else"

Pros: "The flight was delayed by a little over an hour, but the pilot managed to make up some time. Airplane was clean enough and crew was friendly."
Cons: "No free coffee"

Pros: "The in-flight experience and service."
Cons: "The fact that my luggage did not initially transfer from the first leg of my trip to the second leg of my trip. I received my luggage by the end of the day, but it was somewhat inconvenient to not have a lot of my personal effects for several hours."

Pros: "The crew was top notch and accommodating. The plane was clean," and comfortable."
Cons: "The headphones were cheap and made an echo when plugged in. Couldn't enjoy the movie."

Pros: "The flight attendants were friendly and helpful. We appreciated being able to preorder better meals. Good selection of in-air movies. Sitting anywhere for almost 7 hours is no fun but it could have been much worse."
Cons: "Small seats. My tray table wouldn't stay up."

Cons: "Added 12 hours to my trip and had to rebook on another airline for the second leg. The crew was unapologetic after sitting on the tarmac for three hours. Terrible airline"

Pros: "Entertainment would have been great.. if my screen didn't keep blanking out."
Cons: "They ran out of Sheppard's pie!!"

Cons: "You can't get a seat assignment until you check in at the airport. I ended up in the very back row, right in front of the galley for a 7 hour flight. No sleep for me."

Cons: "You lost my luggage with my dead mother's paintings."

Cons: "We were not seated together. Unable to choose seats in advance or contact them in advance by phone as closed for holiday."

Pros: "Staff"
Cons: "Boarding and disembarking was very badly controlled"

Cons: "Flight was delayed by 30 mins"

Cons: "Seat 31A: Headphone socket was not working properly, table was broken (didnt keep the food tablet), entertainment system crashed after pausing the movie. check-in baggage was lost during journey and still couldnt get found. Very annoying."

Pros: "plane, crew, food, entertainment, comfort were great."
Cons: "Check-in (or lack of web check-in) is a big minus."

Pros: "$3 cup of coffee tasted like mud."